Adaptable. Passionate. Collaborative.

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

The Support Analyst is a customer service minded individual with a good level of technical system knowledge. This role will focus on user success and enabling internal customers to leverage our platforms efficiently.

The Support Analyst will serve as the 1st line of contact for Business Application Support. The Support Analyst will provide technical support to end-users on various technical faults and minor enhancements relating to internal software platforms.

The Support Analyst must have problem solving ability to properly diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to the appropriate IT staff members. The ideal candidate must display excellent communication qualities with strong business acumen.

What You'll Do:

• Provide exceptional 1st line technical business applications support by means of email, chat (Slack), telephony or face-to-face interaction.
• Provide Support for business applications which includes but are not limited to Salesforce, Gong.io, Groove, LinkedIn Sales Navigator and ZoomInfo, Salesforce will be the core focus.
• Triage incoming Jira Tickets and take ownership of the Business Applications Jira Board
• Ensure all issues are logged and prioritized timeously and escalated when required
• Troubleshoot and resolve software issues with a focus on but not limited to user setups, permissions, reports and dashboards adding fields, bugs and process automation etc.
• Perform routine data management operational tasks
• Communicate system issues and status to stakeholders, internal customers, and CRM leadership
• Assist with ongoing user adoption and training
• Perform root cause analysis, recommend improvements and provide backup data management support
• Keep abreast of new features and releases, and monitor the adoption thereof. 

What You Have:

• Two to five years of hands-on experience working in an end-user support role or computer operations environment required.
• Minimum 2 year Salesforce Sales Cloud experience
• Salesforce CPQ support experience would be advantageous
• Salesforce administrator certified or ability to achieve within a reasonable timeframe
• A technology qualification/certification such as a Business Analysis course or Information Systems degree would be advantageous
• ITIL Certification is advantageous

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
  • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Primary caregiver leave
• Training & Development
  • Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
  • Group schemes with Discovery & Bonitas for medical aid
  • Group scheme with Momentum for provident fund
• Restricted Stock Units
• Internet Allowance

• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-CT1

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

The Compliance Analyst (CA)  is responsible for reviewing and assessing the quality and accuracy of credit card and product terms and conditions, ensuring that these comply with all applicable laws and regulations, as well as guidelines provided by card issuers and brands. 

The CA works closely with the Compliance team to identify and correct any errors or inconsistencies in the terms and conditions across publishers’ digital content, such as blog posts, social media posts, and website copy.

The CA also assists with other aspects within the Fraud and Compliance team, which includes verifying publishers before they receive payment and actioning the closing of accounts.

What You'll Do:

• Review and assess the quality and accuracy of digital content, comparing online content to clear guidelines provided.
• Identify and correct errors related to credit card and product terms and conditions, special offers, etc.
• Provide feedback detailing all inconsistencies and errors identified.
• Assist with other content-related tasks, such as keyword research and content optimization.
• Assist with the checking of publishers / partners listed on the “first payment report” to verify their legitimacy prior to the partner receiving a payout
• Follow the process to review and close accounts
• Work tickets assigned via Freshdesk that relate to general fraud and compliance investigations and duties

What You Have:

• Attention to detail and a high level of accuracy when reviewing written text / digital copy
• Proofreading experience advantageous
• Experience with website, social media  and online navigation
• Ability to work independently and as part of a team
• Ability to work remotely, completing tasks and engaging effectively with the team lead / manager 
• Ability to work under pressure and to fixed deadlines - i.e. all tasks to complete are time-sensitive

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 month primary caregiver leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-NK1

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

This role forms part of a growing global Business Applications Team who are responsible for partnering with business teams such as Revenue Operations to ensure Impact has a suite of carefully selected, fit for purpose, well managed, tightly governed and well adopted technology platforms and tools that work together to drive internal productivity.  

As a Systems Analyst, you will form part of the team responsible for driving the design, implementation, support and maintenance of Impact’s Sales Technology stack , of which Salesforce is the key platform. You will ensure the tech stack is supported,  delivering value, continuously evolving to meet business needs and well integrated to provide a seamless user experience.

What you'll do:

• Work with business teams and Business Analysts to elicit,  translate and document business requirements
• Model and design well‐architected solutions that best leverage our internal core platforms. 
• Configure and implement solutions: out of the box configuration and data migrations
• Produce project artifacts such as user flows, logical models and technical solutions documents
• Develop and execute test plans to ensure quality delivery
• Ability to provide estimates and work breakdown structures for assigned tasks
• Keep abreast of all new product and technical capabilities during new product releases and acquisitions of the various platforms
• Ability to follow best practice guidelines
• Provide 2nd and 3rd line support of existing applications
• Ability to create insightful reports and dashboards that aid business processes and users
• Develop and execute training programs for new or adapted functionality in partnership with the Sales Enablement Team.
• Develop testing programs for new functionality

What You Have:

• 7+ years of progressively responsible experience in a Business Systems role, providing hands-on recommendations for process and systems improvement, while undertaking various configuration projects
• Proven ability in understanding core business functions and challenges as well as being able to ask the right questions to get drive the correct requirements 
• 5+ years of Salesforce Sales/Service Cloud  experience
• 2+ years Salesforce CPQ experience is a great advantage
• Proven ability to configure and optimize integrated business processes across systems
• Previous systems integration experience
• Background with RDBMS technologies and modeling techniques
• 5+ years of experience in software development lifecycle: gathering requirements, designing solutions, testing, documentation, implementation, and support of solutions.
• Ability to perform automated testing and write unit tests
• 1+ years experience using agile software delivery methodologies and tools such as Scrum, Jira or Agile Accelerator
• Active Salesforce certifications or ability to achieve relevant certifications 
• Technology qualification such as Computer Science or Informations systems degree 
• Knowledge of apex and visualforce an advantage
• Ability and willingness to run agile ceremonies when necessary
• Experience in scoping,planning and managing small projects
• Experience in working with stakeholders to prioritize work

What Key Attributes You Need

• Excellent written and oral communications skills
• Highly analytical
• Self-motivated

• Ability to articulate process changes and improvements up and down the organization
• Collaborative team player 
• Ability to work on tasks independently
• Able think creatively
• Willingness to support multiple business processes
• Intellectual curiosity and a desire to be challenged
• Flexible and adaptable
• Confidence

Benefits/Perks:

• Responsible PTO policy
  • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
  • Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
  • Group schemes with Discovery & Bonitas for medical aid
  • Group scheme with Momentum for provident fund
• Restricted Stock Unit
• Primary caregiver leave
• Internet Allowance
• Flexible work hours
• Casual work environment

Impact is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-NK1

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Why this role is exciting: 

Exciting opportunity for a newly qualified CA(SA) to join the market leader in Partnership Automation as a Financial Analyst.

Financial Planning and Analysis (FP&A) is instrumental in helping to drive the decision making for Impact globally and acts as the analytical engine of our finance team to provide insights, high quality reporting and support business decision making. You will be a key functional member of Impact’s financial forecasting, annual budgeting processes, operating plan variance analysis and special projects.

You will be a key functional member of Impact’s financial forecasting, annual budgeting processes, operating plan variance analysis, and special projects.

Responsibilities: 

• Prepares financial and business related analysis and research in such areas as financial and expense performance, cost of sales, cash flow forecasting, and working capital
• Prepares consolidated forecasts and budgets and analyzes trends in revenue, expense, capital expenditures and other related areas
• Financial instruments accounting
• Assist with updating the company’s forecasting model monthly with information from the accounting systems and updating expense and revenue forecasts based on actual business events and timelines
• Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance this involves updating the company dashboards and providing analysis
• Develop financial models and analysis to support strategic initiatives
• Compiles and prepares reports, graphs and charts of data developed
• Assists with special financial and business related studies and cooperates with other departments in preparing analyses
• Assist with compilation and analysis of consolidated budgets and long range plans
• Maintains and coordinates group completion of financial review templates and meetings
• Prepare presentations to Board of Directors and Senior Management Team
• Ad hoc analyses, as needed
• Support functional area leaders in development of their annual Expense and Capital budgets
• Provide monthly financial reporting and variance analysis
• Ensure budget holders understand their performance vs. budget
• Develop comprehensive monthly forecasts, with input from budget holders on all assumptions
• Work with budget holders to rebalance their plans, in response to changes in business priorities
• Prepare revised Quarterly Budgets for the company as the fiscal year progresses from each quarter to the next
• Monthly, prepare company forecasts in collaboration with cross-functional team members and provide explanations for variances from prior expectations
• Develop business cases in support of new investment opportunities, and work with cross-functional teams to develop comprehensive initiative budgets
• Develop, track, and analyze key operational metrics for each functional area

Does this sound like you?

• Newly qualified CA(SA) with Big Four audit firm experience (preferred)
• Relevant working experience within finance/audit/advisory/investment banking sectors (preferred)
• B.Com/B.Sc Degree or relevant financial qualification
• Experience preparing management accounts and financial statements
• Experience in financial analysis and modelling
• Strong understanding of accounting
• Problem solver, highly analytical, results oriented, timeliness, attention to detail and accuracy
• Ability to work in a fast paced, high energy and high responsibility environment
• Excellent communication skills, able to present at board level
• Influencing and Negotiation: Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Relationship Management: Able to build constructive and effective relationships with a broad and diverse group of business partners
• Communication Skills: Demonstrates strong listening, written and oral communication skill

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Primary caregiver leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-NK1

Our Company:

At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you.

Impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact.com has grown to over 1000 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

The Incentive Compensation Manager is a key member of the Finance Operations team and is responsible for ensuring that sales incentive compensation plans help drive activities which directly contribute to the achievement of company financial and operational objectives. The Sale Incentive Compensation team combines cross functional alignment with Revenue Operations,  attention to detail and adherence to both the payroll and corporate accounting calendars in ensuring complete, accurate and timely payouts to plan participants. Reporting to the Director of Financial Operations, the person in this role proactively identifies risks and opportunities while developing recommendations based on in-depth analysis of results.

The Incentive Compensation Manager plans, develops and implements new and revised compensation programs, policies and procedures to align with the company's objectives and competitive practices. This position is also responsible for ensuring that company compensation programs are consistently administered in compliance with internal policies and government regulations. As exceptions or suggested modifications are proposed by various stakeholders, this person will document the issues and bring them to the incentive compensation committee for resolution and communicate the resolution as needed. This exciting opportunity provides global responsibility as well as excellent visibility at the executive level.

Responsibilities:

• Manages the development, implementation and administration of global sales incentive compensation programs
• Builds and maintain incentive compensation plan documents for distribution
• Owns the global commission process including review of attainment metrics, ensuring and documenting proper approvals, statement creation and payroll submissions
• Serve as a key member of the cross-functional Incentive Compensation Committee whereas the annual creation of the incentive compensation plans and quota assignment is determined.  Additionally, feedback is solicited from Revenue Operations, HR, Finance, Sales, and Country leadership about plans, quotas, amendments, and exceptions throughout the year.
• Monitors the effectiveness of existing compensation practices and recommends changes that are cost-effective and consistent with compensation trends and corporate objectives while driving increases in sales efficiency and sales performance.
• Designs creative solutions to specific compensation-related programs and incentive plans.
• Develops techniques for compiling, preparing and presenting data
• Own the SPIFF creation, measurement, and payout process
• Design processes, tools and reporting to help analyze results, efficiently scale the business and ensure the complete, accurate and timely payment of commissions
• Function as a subject matter expert on all incentive compensation plans
• Partner with Sales, Leadership, and Revenue Operations to resolve commission related inquiries and exception handling
• Develop a reporting cadence to measure and analyze the efficacy of compensation plan components while also creating executive level presentations to illustrate results, trends, KPI’s, and key findings on a monthly basis.
• Identify plan risks and opportunities based on analysis of results
• Partner with Sales, Revenue Operations and FP&A to help forecast commission payout and expense, monthly accruals and respond to audit requests
• Assess effectiveness of software, suggesting modifications to improve efficiency and functionality, oversee the implementation  and QA of any changes
• Actively mentor and coach team members on compensation plan administration and analytics to ensure backup coverage and career growth

  Salary range: $145,000-$160,000 + Additional Annual Company Performance Bonus on top of base, additionally eligible to receive generous Restricted Stock Unit (RSU) grant.

  *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Does this sound like you?:

• Bachelor’s degree in a quantitative discipline
• 10+ years of related compensation experience
• 5+ years of management experience
• Experience with a high growth company, preferably SaaS
• Prior experience with commission automation platforms
• Prior experience with a CRM platform, preferably Salesforce
• High attention to detail
• Strong analytical skills
• Strong written and oral communication skills
• Comfortable communicating with all levels of the organization
• Strong customer service orientation
• Collaborative relationship builder
• Creative and flexible problem solve

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Hybrid-NewYork,NewYork

Our Company:

At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you.

Impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact.com has grown to over 1000 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

The Incentive Compensation Manager is a key member of the Finance Operations team and is responsible for ensuring that sales incentive compensation plans help drive activities which directly contribute to the achievement of company financial and operational objectives. The Sale Incentive Compensation team combines cross functional alignment with Revenue Operations,  attention to detail and adherence to both the payroll and corporate accounting calendars in ensuring complete, accurate and timely payouts to plan participants. Reporting to the Director of Financial Operations, the person in this role proactively identifies risks and opportunities while developing recommendations based on in-depth analysis of results.

The Incentive Compensation Manager plans, develops and implements new and revised compensation programs, policies and procedures to align with the company's objectives and competitive practices. This position is also responsible for ensuring that company compensation programs are consistently administered in compliance with internal policies and government regulations. As exceptions or suggested modifications are proposed by various stakeholders, this person will document the issues and bring them to the incentive compensation committee for resolution and communicate the resolution as needed. This exciting opportunity provides global responsibility as well as excellent visibility at the executive level.

Responsibilities:

• Manages the development, implementation and administration of global sales incentive compensation programs
• Builds and maintain incentive compensation plan documents for distribution
• Owns the global commission process including review of attainment metrics, ensuring and documenting proper approvals, statement creation and payroll submissions
• Serve as a key member of the cross-functional Incentive Compensation Committee whereas the annual creation of the incentive compensation plans and quota assignment is determined.  Additionally, feedback is solicited from Revenue Operations, HR, Finance, Sales, and Country leadership about plans, quotas, amendments, and exceptions throughout the year.
• Monitors the effectiveness of existing compensation practices and recommends changes that are cost-effective and consistent with compensation trends and corporate objectives while driving increases in sales efficiency and sales performance.
• Designs creative solutions to specific compensation-related programs and incentive plans.
• Develops techniques for compiling, preparing and presenting data
• Own the SPIFF creation, measurement, and payout process
• Design processes, tools and reporting to help analyze results, efficiently scale the business and ensure the complete, accurate and timely payment of commissions
• Function as a subject matter expert on all incentive compensation plans
• Partner with Sales, Leadership, and Revenue Operations to resolve commission related inquiries and exception handling
• Develop a reporting cadence to measure and analyze the efficacy of compensation plan components while also creating executive level presentations to illustrate results, trends, KPI’s, and key findings on a monthly basis.
• Identify plan risks and opportunities based on analysis of results
• Partner with Sales, Revenue Operations and FP&A to help forecast commission payout and expense, monthly accruals and respond to audit requests
• Assess effectiveness of software, suggesting modifications to improve efficiency and functionality, oversee the implementation  and QA of any changes
• Actively mentor and coach team members on compensation plan administration and analytics to ensure backup coverage and career growth

Does this sound like you?:

• Bachelor’s degree in a quantitative discipline
• 10+ years of related compensation experience
• 5+ years of management experience
• Experience with a high growth company, preferably SaaS
• Prior experience with commission automation platforms
• Prior experience with a CRM platform, preferably Salesforce
• High attention to detail
• Strong analytical skills
• Strong written and oral communication skills
• Comfortable communicating with all levels of the organization
• Strong customer service orientation
• Collaborative relationship builder
• Creative and flexible problem solve

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Primary Caregiver leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

LI-RL1

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

What You'll Do:

• Conducts weekly meetings with respective business units.
• Consults with line management, providing HR guidance when appropriate.
• Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provides HR policy guidance and interpretation.
• Assists international employees with expatriate assignments and related HR matters.
• Provides guidance and input on business unit restructures, workforce planning and succession planning.
• Identifies training needs for business units and individual executive coaching needs.
• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
• Performs other related duties as assigned.

What You Have:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines,regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Google Office Suite or related software.
• Minimum of 4 years of experience resolving complex employee relations issues.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and employment law and CCMA procedures
• Bachelor’s degree preferred.

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Primary caregiver leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-NK1

The Company: 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting:

As  Office Assistant you'll be leading the UK Impact office engagement efforts and working on a variety of administrative tasks. This is a fantastic role for a motivated and creative candidate who already has strong organisational skills and experience of running an office / reception or front of house. 

Does this sound like you?

• Highly organised
• Good judgement and the ability to work autonomously
• Excellent IT skills
• Methodical thinker 
• Proven ability to manage multiple projects while exhibiting strong time management skills.
• Ability to handle sensitive information confidentially
• Attention to detail
• Effective communicator (entry level to executives)
• Problem solving skills

Responsibilities:

• Responsible for the health & safety, fire evacuation procedures. 
• Maintain a neat and organised office 
• Attend to office visitors and set up for meetings. 
• Sort, priortise and distribute incoming mail, ensuring outgoing mail and packages are prepared and scheduled for delivery.  
• Support with the onboarding and off boarding of employees. 
• Work with our People and Programs Partner on global People Excellence initiatives. 
• Facilitate and create a WIPT team (workplace improvement project team) to ensure that team events, socials and charity days are organised. 
• Support our Diversity, Equity, Inclusion, and Belonging initiatives. 
• HR administrative tasks. (Data entry, recruitment coordination etc.) 
• Manage administration tasks related to office supplies, kitchen stocked items, catered lunches and travel. 
• Provide support as the onsite contact as needed for special activities, projects and events.
• Plan and organise company charity events.
• As the in-person point of contact for employees and visitors, you will be the first to address visitor questions, solicit and share employee feedback, and solve problems.
• Scoping and implementing consistent processes across multiple geographic locations, working the broader People Excellence team.
• Take ownership of and resolve all issues that may arise relative to employee operational needs.
• Develop and deliver first class concierge services.
• Illustrate Impact’s core values and strive to achieve our mission.
• Instill employee loyalty through the delivery of exemplary customer service and hospitality.
• Develop and nurture strong relationships with key stakeholders, both internal and external and manage vendor contracts.
• Establish strong collaborative relationships with supporting internal and outsourced staff.
• Develop, monitor and act upon reporting that measures key performance indicators.
• Work directly with headquarters and remote offices on various administrative related projects as needed.

Benefits (Perks):

• Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Flexible remote working policy
• Pension scheme, health and dental insurance among other regular health and wellness (physical, mental, and financial) initiatives
• 6 months paid parental leave
• Regular community involvement opportunities - we believe that we can always find new ways to #createimpact around us - check out some of our recent activities that have won us recognition in the industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

Impact.com is looking on the search for a Associate Marketplace Analyst. This person will provides quantitative analysis, market expertise and a strategic perspective to our stakeholders throughout the Marketplace Business Unit. 

In this role, you will serve as an data and analytics expert for marketplace stakeholders, using data driven insights to help them make better decisions.  You will be responsible for collaborating with cross-functional stakeholders to formulate quantitative research based on business needs, performing data / statistical analysis, creating visualizations to enable data storytelling and ultimately translating data into meaningful insights and recommendations to inform business decisions and ultimately implementing process improvements. 

You are also responsible for defining, extracting, and monitoring key performance indicators to determine business initiatives’ success.  The metrics and analysis you develop will serve as a key input in operations decision-making and product development.

What You'll Do:

• Collaborate with cross-functional partners to understand their business needs, formulate and complete end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverables and presentations. You work to turn business questions into data analysis, and make meaningful strategic and operational recommendations.  
• Work with large, complex datasets (structured and unstructured), and perform basic descriptive and predictive analysis through statistical modeling, data mining, and data analysis, leveraging statistical software, scripting and database languages.
• Collaborate with Marketplace leaders, consult and jointly define a list of business metrics, create automated workflow to retrieve and monitor the trending of those metrics. Synthesize and identify actionable insights from these trends, and provide strategic recommendations.   
• Proactively identify gaps or areas for improvement working with leadership to define new metrics that will drive behavior
• Audit data to ensure accuracy and usefulness of data
• Deliver effective presentations of findings and recommendations to multiple levels of leadership, creating visual displays of quantitative information
• Design, develop and automate regular monthly reporting including KPIs, dashboards, and business performance metrics to enable business performance measurement and decision making. Create and iterate on solutions and dashboards to empower operational and exploratory analysis. 
• Be a self-starter, motivated by a passion for developing the best possible solutions to problems.

What You Have:

• Bachelor's degree with a quantitative focus (e.g., Statistics, Computer Science, Engineering, Mathematics, Data Science, Econometrics).  Master’s degree is a plus.  
• 1-3 years of relevant experience in an analytical function.  Experience in management consulting a plus.
• Deep interest and aptitude in data, metrics, analysis and trends and applied knowledge of measurement, statistics and experiment evaluation.  Experience with experimental design is a plus.  
• Experience with articulating business questions, pulling data from datasets (SQL) and using statistics to arrive at an answer. 
• Ability to independently drive workstream or project and understand context within the wider business. Distinctive problem solving skills and good business judgment. Able to initiate and drive projects to completion with minimal guidance. 
• Experience working with statistical packages (e.g. R, SAS, Stata, MATLAB, etc) with strong preference for Python
• Experience in scripting with SQL, extracting large sets of data, and design of ETL flows, or similar language aimed at querying relationship databases. 
• Experience with visualization tools such as DOMO, Google Data Studio, Power BI, Tableau, etc. 
• Experience with data management, specifically with validating and auditing data and reports from multiple systems
• Work experience in an interdisciplinary/cross-functional field
• Strong written and verbal communication skills.  Experience communicating the results of analyses with product and leadership teams to influence the overall strategy of the product
• Self-starter with strong initiative.  Have the ability to thrive in a fast-paced, dynamic work environment.  Superb time-management, organizational, and project-management skills

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
•  Paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-CT1

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

As a member of the Studio team, our in-house influencer marketing experts, you will contribute to multiple accounts across verticals, including fashion, parenting, food, technology, and more. We design and manage campaigns for clients from introductory tests to year-long brand ambassador programs. In this role, you will support campaign execution and senior team members on a variety of programs.

This role reports to an Account Manager on the Studio team.

What You'll Do:

• Supports execution, from casting through reporting
• Joins kick-off calls, noting action items and questions from clients
• Communicates with creators, including monitoring messages, day to day questions, facilitating product shipment, content collection, and more, in partnership with Campaign Managers
• Organizes external and internal documents for campaign execution
• Assists in casting and recruiting influencers for campaigns based on client’s criteria
• Reviews applicants for campaigns to assure they are high quality and qualified
• Assists in creating influencer campaign brief based on guidelines given by brand as well as FTC guidelines
• Collects and reviews influencer content to ensure they meet requirements set in the brief and are free of spelling and grammar errors
• Communicates any edits needed on content with influencers
• Reviews live content to assure all edits were made correctly
• Builds wrap report shell and inputs campaign content
• Provides excellent customer service and expertise, ensuring both the clients and creators are happy and impressed with our services

What You Have:

• Completion of your free Getting Started with Influencer Partnerships Certification on PXA. 
• Bachelor's Degree
• 0-2 years experience contributing to influencer marketing programs
• Knowledge of influencers across verticals and influencer rates a major plus
• Knowledge of social media platforms
• Communication, organization, and relationship building skills
• Ability to meet tight deadlines
• Problem solving skills
• Basic knowledge of Google Slides, Google Sheets & Excel

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
  • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Paternity/maternity leave
• Training & Development
  • Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
  • Group schemes with Discovery & Bonitas for medical aid
  • Group scheme with Momentum for provident fund
• Restricted Stock Units
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-CT1

Role Title: Expert Data Scientist

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oréal, Fanatics and Levi’s, visit www.impact.com. 

Why this role is exciting:

At impact.com, we have an amazing opportunity to leverage machine learning and AI to drive product innovation. 

You will work on our core and business products to help shape the future of what we build at Impact.  You will enjoy working with our rich data set, cutting edge technology, and the ability to see your insights turned into real products on a regular basis.  Partnering with internal and external stakeholders, you will develop new products/features and solve business problems by preparing, analyzing, and understanding data to prototype products/features, deliver insight, predict emerging trends, and provide recommendations to optimize results.

Leaders in Data Science can see different angles of a product or business opportunity, and you know how to connect the dots and interact with people in various roles and functions. You have substantial experience with analytical tools and techniques, and bring a solid skill-set in analyzing data and communicating recommendations. You will deepen your skill-set by working with analytical thought leaders across the company.

With your leadership and professional expertise, you manage a team of data scientists and analysts, plan project goals and lead the overall strategy for your group. You are a recognized authority in your functional area and develop, organize and launch projects that span engineering and analysis.

What you will be doing:

• Lead project teams focusing on ML product development and product analytics.  Interact cross-functionally with a wide variety of leaders and teams, and work closely with Engineers and Product Managers to identify opportunities for design and to assess improvements for products.
• Oversee machine learning product development projects with hands-on involvement. Build, review, deploy, scale, and enhance operationalized machine learning models and algorithms, including but not limited to Recommender System, NLP, graph neural networks, and time series modeling.  
• Collaborate with stakeholders, understand business questions, and formulate quantitative analysis that informs data driven decisions. Build data products (data sets, analysis, models etc.) and tools to drive hypothesis generation and decision making in partnership with engineering and product management teams. Create actionable metrics and design effective experiments. 
• Influence functional teams and develop best practices across the organization.  
• Communicate and visualize insights to multiple levels of stakeholders with clarity, informing decision-making. Design and create interactive visualization dashboard to facilitate custom analytics, trouble-shooting, data storytelling, and evangelization of ML products to non-technical audiences.
• Contribute to Data Science COE knowledge sharing and documentation.  Provide mentorship to junior team members. 
• Participate in recruitment and the interview process to grow the team.  Onboard and mentor junior team members to help them develop required skills and knowledge to be successful on the team.  

Does this sound like you?

• Master’s Degree in Statistics, Machine Learning, Applied Mathematics/Data Science, Physics, Operations Research, Economics or other quantitative Social Science fields.  PhD preferred. 
• 7-10 years’ of tech industry work experience as a data scientist, statistician, or machine learning engineer.  Expert knowledge of advanced statistical modeling, machine learning, and experimentation or causal inference methods.  
• Well versed in Python, SQL, Spark and big data query language.
• Extensive knowledge, application, and experience in creating and implementing recommendation systems, machine learning, NLP, statistics, and deep learning
• Proficient with ML model deployment at scale.  Experience with automating feedback loops for algorithms/models in production and creating repeatable processes and scalable data products
• Ability to quantify improvements from business efficiency or customer experience based on research outcomes
• Experience forming partnerships and influencing cross-functional leaders in engineering, product, design, or research
• Ability to navigate complex business organizations and manage multiple cross-functional stakeholders.  Experience in leading large projects is preferred.
• Demonstrated leadership and self-direction. Willingness to both teach others and learn new techniques.

Salary Range: $160,000 - $180,000 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Maternity/Paternity leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Catered lunch every Thursdays, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Onsite

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

The Manager, Creator Service Operations plays a critical role in bridging the gap between brands and creators. This role is pivotal for driving the success of our campaigns by ensuring seamless collaboration between the brand and creator sides of our business, onboarding creators effectively, and ensuring compliance with regional regulations. The Manager will also oversee the hiring and management of a team of people focused on global creator recruitment to fulfill casting requests from clients

What You'll Do:

Campaign Support and Creator Engagement

• Serve as the central hub connecting our Studio brands, key clients at impact.com and our creator recruitment team, to ensure campaigns receive a high number of quality applicants.
• Lead weekly team meeting to discuss upcoming campaigns, casting requirements, and coordinate the support team.
• Facilitate a weekly cross-geo collaboration meeting to ensure alignment and share best practices across regions.
• Ensure the team meets deadlines and understands the specific needs for each campaign's casting requirements.
• Assist in developing the strategy for how we will engage with creators, including the onboarding process.
• Work closely with marketing to guide the vision for creator engagement.
• Hire and lead a team of Creator Campaign Associates, able to work to support campaigns in any region, including but not limited to the following functions.
• Creating and executing casting searches in and off platform
• Creating Campaign Brief
• Reviewing creator applicants on the platform 
• Facilitating product gifting tracking
• Organizing Content Review decks for clients
• Creating and reviewing links
• Reviewing live content for compliance and accuracy
• Supporting with gathering metrics from creators
• Creating wrap report skeletons

Marketplace Growth via Creator Recruitment

• Manage a team of Campaign Associates and interns responsible for reviewing campaign briefs and casting appropriate influencers for Campaign Managers and Account Managers for our brands around the globe.
• Responsible for supporting the onboarding of creators onto the impact.com / creator platform.
• Responsible for upskilling team members in how to effectively cast and recruit the appropriate creators for a variety of verticals and social platforms.

Compliance

• Stay updated with compliance regulations in different geographic locations where our clients operate.
• Ensure that all operations are in compliance with regional regulations and serve as an internal subject-matter expert in creator compliance.
• Collaborate closely with legal and compliance departments, potentially breaking out compliance into its own role requiring legal expertise.
• Create and regularly update a compliance playbook.

Additional Responsibilities

• Support managers in other regions with managing and upskilling team members sitting in Cape Town. 
• Collaborate closely with the Creator product team to identify platform pain points and efficiencies, and to recommend workflow improvements.
• Support in the development of creator training and nurture programs ensuring that impact.com creators are up to date with the latest content creation tools and industry standards.
• Become an education advocate across the organisation helping to drive the paradigm shift towards the nuances of creator campaigns. 

What You Have:

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• 7+ years of experience in influencer marketing, sales, or account management with a focus on ideation and strategy within an agency setting
• Proven track record of developing and executing successful influencer marketing strategies with a data-driven approach.
• Experience with the following facets of an influencer marketing program
• Setting budgets for influencers across tiers, niches, and platforms
• Crafting custom scopes of work including usage and exclusivity rights
• Knowledge of hourly rates, amplification costs, profit margin, forecasting, etc.
• Familiarity with casting, negotiating, contracting, overseeing fulfillment, draft approvals, amplification, reporting, seeding, etc.
• Strong understanding of the influencer marketing landscape, platforms, and industry trends.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
• Highly organized and detail-oriented, with the ability to manage multiple projects and priorities simultaneously.
• Demonstrated experience  in using project management tools and building and reinforcing operational effectiveness within an organization.
• Self-starter with a growth mindset, comfortable working in a fast-paced, dynamic environment.

Nice to Have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Primary caregiver leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-NK1

Role Title: Project Operations Manager

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oréal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting!

The Business Operations Project Manager works with a wide range of internal stakeholders, including Senior Executives, to develop and implement strategic plans to achieve the business's objectives and key results. This role plays a critical function keeping our highest priority projects on track. Working closely with senior leaders on the Marketplace, Customer Success, Partner Development, and Partnerships teams, the Business Operations Project Manager is instrumental in creating a positive environment for collaboration and teamwork.

Expectations for this role are to spend 50% of time supporting business planning/operations, and 50% on active project management for cross-functional projects.

What you will be doing: 

Business Planning/Operations Responsibilities: 

• Support with semi-annual planning efforts for cross-functional teams by participating in biweekly/monthly cross-functional group check ins, coordinating ad-hoc analysis needs, and facilitating action items
• Work with cross-functional stakeholders and senior management to develop and implement long- and short-term plans that support business strategy, including setting milestones, deadlines, allocating resources and global company rollouts
• Monitor and report on key performance indicators (KPIs) and metrics to track the success of cross-functional capabilities and projects against plan
• Understand the overarching business strategy and impact of projects directly to and across various functions, as well as to the the overall business
• Analyze existing business processes and coordinate process improvement strategies with focus on time spent vs value created to maximize efficiency
• Lead change management work streams with a structured methodology/process to support planned capability and department level change, and perform continuous evaluation of feedback/sentiment/impact

Project Management Responsibilities: 

• Understand how the business operates and how various functions work together towards common goals
• Create robust project plans for key cross-functional projects, including setting targets for milestones, adhering to deadlines and allocating resources
• Delegate tasks on the project to employees or teams best positioned to complete them
• Transparently and respectfully communicate status, issues, and risks for projects to stakeholders
• Make high-quality decisions based on judgment supported by data to recommend changes to project plans, schedules, and targets as necessary
• Serve as a point of contact for cross-functional groups at all levels of the organization to ensure actions remain in synergy and ladder up to company goals
• Perform quality control on projects throughout development to maintain the standards expected
• Motivate stakeholders to complete tasks and projects on time
• Develop and maintain strong relationships with key stakeholders within and outside of the team
• Make effective decisions when presented with multiple options for how to progress with the project

Does this sound like you?  

The ideal candidate for this role should have a strong background in project management, experience leading cross-functional teams, and excellent communication and leadership skills. A bachelor's degree is required. Project management certifications such as PMP or PRINCE2 are a bonus.

• 1-2 years experience working as a Project Manager or related work
• Experience working with G-Suite tools (Google Docs, Google Sheets, etc.)
• Experience working with Project Management software (JIRA, monday.com, Asana or similar)
• Knowledge of various project management methodologies
• Excellent communication, interpersonal, leadership, and negotiation skills
• Strong problem-solving and ability to make important decisions under pressure
• Ability to delegate effectively
• Time management skills
• Analytical skills and experience working with financial data.
• Ability to work independently and as part of a team

Salary Range: $90,000 - $98,000 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Maternity/Paternity leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Catered lunch every Thursdays, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Onsite

Our Company:

At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.  

Impact.com is the global leader in Partnership Automation.  We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships.  From social influencers, B2B, strategic partners, publishers, and traditional affiliates...we have them covered. Our combined suite of products covers the full life partnership lifecycle including; onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud.  Founded in 2008 by the same team that founded Commission Junction, Impact.com has grown to over 1000 employees and ten offices across the United States, Europe, Africa and Asia. 

Why this role is exciting:

Joining Impact.com as an Account Executive for the Nordic market will mean that you will be instrumental in Impact.com’s expansion in the Nordic region where we are growing rapidly . If you are excited about using your creativity, strategic skills, project management, account management and consultative selling skills to generate new business then this role will allow you to thrive and succeed.

What You’ll Do

• Responsible for building and growing  your own book of business, selling to our top accounts 
• You will work closely and be supported by the Business Development team.
• Achieving or exceeding individual quota bringing in new clients to Impact.com
• Prior experience driving sales and business development activities is essential
• Focus on executing transactions in an assigned territory and prospect for new opportunities
• Manage complete and complex sales-cycles presenting to C-level executives the value of our product
• Define, execute, and own an engagement plan for key prospects
• Develop and manage strong relationships within our enterprise segment whilst looking for opportunities to add value for the customer and develop additional revenue
• Territory/Vertical identification and research, to formalise a go to market strategy and create qualified target accounts
• Forecast sales activity and revenue achievement, while creating satisfied and referenceable customers
• Report to General Manager Nordics

What you’ll have 

• Marketing technology sales and account management experience
• Ability to reach and develop relationships with C-level executives in key verticals
• Understanding of digital ecosystem landscape and relationships
• Track record of success in carrying a quota, closing medium to large accounts 
• Successful history of net direct new business sales, with the ability to prove consistent delivery against targets
• Track record of over-achieving quota (top 10-20% of company) in past positions
• Experience managing and closing complex sales-cycles- demonstrated ownership of all aspects of territory management
• Experience in bringing innovative / market defining products to market
• Must work well in a team selling environment

Preferred but not essential: 

• Experience in affiliate, partner, or performance marketing
• Experience selling B2B SaaS
• Nice to Have: Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.

Impact.com is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Our Company:

At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.  

Impact.com is the global leader in Partnership Automation.  We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships.  From social influencers, B2B, strategic partners, publishers, and traditional affiliates...we have them covered. Our combined suite of products covers the full life partnership lifecycle including; onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud.  Founded in 2008 by the same team that founded Commission Junction, Impact.com has grown to over 1000 employees and ten offices across the United States, Europe, Africa and Asia. 

Why this role is exciting:

Joining Impact.com as an Account Executive for the Nordic market will mean that you will be instrumental in Impact.com’s expansion in the Nordic region where we are growing rapidly . If you are excited about using your creativity, strategic skills, project management, account management and consultative selling skills to generate new business then this role will allow you to thrive and succeed.

What You’ll Do

• Responsible for building and growing  your own book of business, selling to our top accounts 
• You will work closely and be supported by the Business Development team.
• Achieving or exceeding individual quota bringing in new clients to Impact.com
• Prior experience driving sales and business development activities is essential
• Focus on executing transactions in an assigned territory and prospect for new opportunities
• Manage complete and complex sales-cycles presenting to C-level executives the value of our product
• Define, execute, and own an engagement plan for key prospects
• Develop and manage strong relationships within our enterprise segment whilst looking for opportunities to add value for the customer and develop additional revenue
• Territory/Vertical identification and research, to formalise a go to market strategy and create qualified target accounts
• Forecast sales activity and revenue achievement, while creating satisfied and referenceable customers
• Report to General Manager Nordics

What you’ll have 

• Marketing technology sales and account management experience
• Ability to reach and develop relationships with C-level executives in key verticals
• Understanding of digital ecosystem landscape and relationships
• Track record of success in carrying a quota, closing medium to large accounts 
• Successful history of net direct new business sales, with the ability to prove consistent delivery against targets
• Track record of over-achieving quota (top 10-20% of company) in past positions
•  
• Experience managing and closing complex sales-cycles- demonstrated ownership of all aspects of territory management
• Experience in bringing innovative / market defining products to market
• Must work well in a team selling environment

Preferred but not essential: 

• Experience in affiliate, partner, or performance marketing
• Experience selling B2B SaaS
• Nice to Have: Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.

Impact.com is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

The Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting! 

We’ve done incredibly well selling into enterprise eCommerce, Financial Services, and Travel brands and are now focusing on Restaurants. As an Enterprise Account Executive, you will be one of the first to be responsible for growing our client base with a focus on Enterprise Restaurant clients. You are committed to the success of the enterprise customer that could benefit from Impact.com and deliver the right solution for the client every time. You have a proven track record of consultative sales in the Restaurant vertical; are a strong networker; a strong understanding of the digital landscape and a willingness to embrace disruptive, fast paced technology companies.

If you are excited about using your creativity, strategic, project management, and consultative selling skills to generate new business then this role will allow you to thrive and succeed. If this is you, we offer competitive compensation with generous benefits, a flexible remote working policy, and a supportive and committed team around you!

What you will be doing: 

• Responsible for building and growing your own book of business, selling to our top accounts 
• Achieving or exceeding individual quota bringing in new Enterprise Restaurant clients to Impact.com
• Prior experience driving sales and business development activities, primarily to Restaurants
• Focus on executing transactions in an assigned account list and prospect for new opportunities
• Manage complete and complex sales-cycles presenting to C-level executives the value of our product
• Define, execute, and own an engagement plan for key prospects
• Develop and manage strong relationships within our Enterprise market segment, looking for opportunities to add value for the customer and develop additional revenue
• Territory/Vertical identification and research, to formalize a go to market strategy and create qualified target accounts
• Forecast sales activity and revenue achievement, while creating satisfied and reference-able customers

Does this sound like you? 

• Bachelor's Degree.
• Minimum of 5 years of closing sales experience, within Restaurants.
• Ability to reach and develop relationships with C-level executives in key verticals
• Understanding of the digital ecosystem landscape and relationships
• Track record of success in carrying an Enterprise quota
• Successful history of net direct new business sales, with the ability to prove consistent delivery against targets
• Track record of over-achieving quota (top 10-20% of company) in past positions
• Experience managing and closing complex sales-cycles- demonstrated ownership of all aspects of territory management
• Experience in bringing innovative / market defining products to market within a competitive landscape
• The ability to build and maintain a strategic outbound motion with your Business Development Representative
• Must work well in a team selling environment
• Ability to travel if needed and work autonomously in a remote environment
• Experience within performance, partner, or affiliate marketing is a plus

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range: $210K-$260K potential total on target earnings (base + commission), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting!

We are growing our sales organization to accommodate the increasing demand for our solution. We are looking for an experienced and dynamic sales person to own one of our top territories in North America. You will have the opportunity to grow rapidly and gain exposure to new marketing technologies as we progress! As an Account Executive, SMB, you will be responsible for driving the sales process with prospective customers. Strong consultative and analytical skills are important for successful navigation from solution demo, the definition of the scope and final contract. Be the face and name of Impact to some of the most well-known brands worldwide.

Responsibilities:

• Sell the product to the appropriate accounts and manage towards hitting a preset revenue target.
• Generate pipeline by proactively sourcing opportunities within the designated territory.
• Prepare & deliver world-class demos and value-based presentations.
• Answer prospects’ questions about product value, uses, integrations, and implementation.
• Pro-actively drive the process with a prospective client from initial prospecting to a signed contract and internal handoff.
• Drive active engagement by all internal and external stakeholders necessary to close a deal.
• Update SFDC daily with all relevant details needed to reflect business reality.

Does this sound like you:

• Bachelors Degree.
• Ideally 1-3 year of prospecting experience, within SaaS.
• Must be a true hunter!
• Independent person with the desire to excel in a competitive and highly rewarding industry.
• Strong communication, effective problem-solving, networking and presentation skills.
• Proven track record of building territories and addressing client needs.
• Experience handling objections at multiple levels of enterprise organizations.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range: $130K-$160K OTE potential total on target earnings (base + commission), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Santa Barbara

#LI-New York, New York

Our Company:

At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact.com has grown to over 1000 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

The BDR team prides itself on valuing opinions, recognizing contributions and encourages collaboration as well as the selling of cutting-edge solutions in the MarTech sector. This is a great environment to kick-start your SaaS sales career. As a Business Development Representative for the DACH market you’ll engage with marketing leaders from well-known brands and innovative start-ups, and help them understand how Impact.com can bring new value to their business. 

Does this sound like you?

• 0-3 years of experience in Lead Generation, Sales and/or Marketing
• Bachelor’s degree preferred
• Experience succeeding in a goal-driven environment
• Team-oriented, coachable, self-starter
• Able to understand and work with different digital tools and platforms
• Excellent verbal & written communication skills
• Possess a competitive nature, be intellectually curious, and showcase vast interest in technology & digital marketing.
• Fluent level of German and English 

Responsibilities:

• Develop, manage and engage with a prospect base consisting of specific target accounts in an assigned territory
• Prospect and identify key executives at target companies and lay the foundation for a strong, long-lasting relationship
• Work closely with Account Executives to build a pipeline for Impact.com’s products
• Meet and exceed monthly activity and opportunity goals through a combination of cold calling, email campaigns and market sector knowledge/intelligence
• Track and lead prospects through Salesforce.com
• Participate in team meetings, networking, trade show events and activities to grow the business

Benefits (Perks):

• Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Flexible remote working policy
• Pension scheme, health and dental insurance among other regular health and wellness (physical, mental, and financial) initiatives
• 6 months paid parental leave
• Regular community involvement opportunities - we believe that we can always find new ways to #createimpact around us - check out some of our recent activities that have won us recognition in the industry

__________________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting!

Partnerships are at the heart of impact.com - not just enabling thousands of brands to develop their own partnerships, but making sure we are a leading partner in our own right. The impact.com Agency Partnerships team works with hundreds of agencies to source new business and to ensure impact.com clients are supported by a full ecosystem. The team is cross-organizational in nature, working closely with sales, product, success, marketing, legal, and more.

Channel Partner Managers (CPMs) are responsible for building long-term, mutually beneficial, business relationships with marketing agency partners. Agency partners are responsible for a tremendous portion of impact.com’s growth and success, and this vital role is the driver of those partnerships.

As a CPM on our “Growth” team, you will work with established partner agencies, with the goal of expanding their business in our ecosystem. This challenging role requires you to seamlessly mix relationship management, sales, product expertise, and business development. You will build deep relationships inside key agency partners, expanding your network of contacts and influence within those organizations. You will work to ensure partners are highly enabled to sell impact.com products, prospect proactively into their book of business, and work with them to surface new opportunities. You will generate opportunities for creative strategic deals, work on co-marketing materials, and much more. When opportunities come through, you will help our sales team ensure those deals close. When you are successful, your partners win and impact.com wins.

Successful CPMs are energetic, curious, highly motivated and tenacious, natural networkers, and excellent consultative sellers. They build relationships naturally, but have gravitas, natural business instincts, and are not afraid of goals. They thrive when talking to people, selling them things they believe in.

The ideal candidate will have affiliate industry experience. At a minimum however, you should be tech-savvy and comfortable explaining complex concepts.

What you will be doing

• Build and manage partner relationships and build a sales pipeline by working with your partners to exceed sales goals
• Networking into agency partners, building relationships across as much of the partner’s organization as possible
• Develop a long-term successful strategy for your partners and your book of business
• Become an expert at presenting how partnerships and impact.com’s software can help a partner improve the fundamentals of their business
• Close new business at or above quota level by prospecting actively into partners’ books of business, working on strategic initiatives with agencies, and ensuring agencies are enabled and educated on impact.com at the highest levels
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future. You will need to be both creative and resourceful as you guide new agency partners down the path to success with impact.com. 
• Collaborating with partners to identify new business opportunities.
• Working with our sales organizations to close opportunities sourced from your agency partners.
• Proactively assessing, validating, and refining approaches to partnerships.

Must Have

• 3+ years of account experience in business development / sales / channel sales
• A proven track record of meeting and exceeding sales targets
• An unstoppable self-starter who is hungry - for wins, for growth, for success, for knowledge
• A natural networker; you thrive on talking to people and building connections. You can transition seamlessly from personal to business.
• An exceptional communicator - written and verbal; you put time and energy into your communications and enjoy speaking with people.
• Detail-oriented and organized; you’re capable of managing a large number of concurrent tasks without dropping balls.
• A technology enthusiast, naturally at home in SaaS and business
• Experience in the partnership / affiliate / influencer marketing industry, or in digital marketing.

Salary range: $100,000 - $120,000 per year, plus 30% variable commission plan (potential additional $30-$36K) for an Annual OTE of $130,000-$156,000, plus eligible to receive generous Restricted Stock Unit (RSU) grant. 

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Hybrid-NewYork,NewYork

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, HelloFresh, TUI, Skyscanner, and ASOS to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Impact has grown to over 1000 employees and 11 offices across the United States, Europe, Africa, and APAC. 

Your role at impact.com:

We are seeking a high-energy, positive, excited leader who will embrace our team and take it to the next level. As a Country Manager, you will be responsible for building and growing the Impact presence in the DACH region. The Country Manager must become an expert in our technology, the ad-tech ecosystem, our sales processes, our pricing guidelines, and our positioning. Helping to drive growth in revenue and provide excellent leadership to those who report into them. 

Does this sound like you? 

• Experience in mar-tech and/or SaaS. 
• Bachelor's degree in a technical or business discipline or equivalent experience.
• Two or more years in a senior sales or sales management role.
• Previous experience in Enterprise sales roles.
• Experience with business-to-business commerce and affiliate/partner/influencer-marketing.
• Able to communicate in English and fluent in German.

Responsibilities:

• Driving revenue to meet the rapidly growing demand for partnership automation in your respective region.
• Balance providing strategic leadership for the team of employees in your region with hands-on, direct coaching.
• Answer prospects’ questions about product value, uses, integrations, and implementation.
• Proactively drive the process with a prospective client from initial prospecting through the signing of the contract.
• Championing key customer and partner relationships in the region as their local executive sponsor.
• Strive towards a profitable P & L ensuring resources are allocated efficiently and reduce excessive spend within your office location.
• Actively seek out and engage cross-sells, if applicable based on territory.
• Attend meetings and events strategically by considering cost and ROI.
• Communicating and representing Impact’s vision and strategy along with being Impact’s chief brand ambassador in the region.
• To work closely with HQ, other country heads and supporting teams (including marketing and Customer Success teams) to devise effective marketing strategies and customer attraction/retention campaigns.
• Implement brand strategies, devise advertising and promotional plans and support product positioning and global brand marketing development.

Benefits (Perks):

• Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Flexible remote working policy
• Pension scheme, health and dental insurance among other regular health and wellness (physical, mental, and financial) initiatives
• 6 months paid parental leave
• Regular community involvement opportunities - we believe that we can always find new ways to #createimpact around us - check out some of our recent activities that have won us recognition in the industry

impact.com is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting! 

As a VP, Sales Development, you will focus on managing the global team responsible for creating engagement with brands.  You will be responsible for the global strategy to create new opportunities with our ideal customers. Your role will be to focus on improving productivity and modernization of the tactics and strategies to engage brands. This will include leveraging new technologies, improving messaging tactics, social engagement strategy, motivating the team, and more.

What you will be doing: 

• Develop and retain a world-class sales development team
• Manage a team of directors and managers
• Create and execute strategic campaigns that are customized based on vertical and persona
• Create engagement strategies that include email, linkedin, calling, and more
• Develop an environment that creates strong sales talent and ensures that sales development reps are advancing their product and sales skills that support their career growth and daily effectiveness
• Work closely with Marketing and the Executive team to maximize the impact of events, marketing content, and Executive engagement
• Achieve/exceed monthly and annual acquisitions goals that support our booking goals
• Assess potential new markets, personas and strategies
• Track and assess development activities by individual and team and report results to management

Does this sound like you?  

• 5+ years of experience managing a sales development organization
• Proven record of results - hitting/exceeding sales goals
• Exceptional communication skills in both verbal and written
• Proven history of developing and executing creative business development campaigns
• General knowledge of ecommerce marketing, sales, recruiting, and assessing result
• Excited to work with the team in our New York office in person

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range: $200K base + variable compensation plan (base + commission), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Hybrid

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting!

Do you love enablement? Are you passionate about customer success? Do you have affiliate experience? Partner with our Customer Success, Sales, Product and Marketing teams to assist our customer success team in growing our clients businesses. Participate in their success by building strong relationships, executing learning programs and playbooks and supporting deal strategy. Have a big impact by supporting global CS teams in North America.

*PXA Course is recommended but not required if invited to interview, as it will give applicants an advantage throughout the interview process

What you will be doing:

• Act as a partnership industry SME, enabling CS team to understand the value, strategy and position of of our products in the affiliate, creator and advocate space
• Use data and qualitative feedback to identify enablement needs within the CS organization
• Own programs for strategic rollouts, new hire onboarding, operational updates, new products and go-to-market activities across CS organization
• Conduct live training sessions and product bootcamps, to reinforce pitch and positioning and create experts in supporting our customers and driving business growth
• Partner with CS leadership to document best practices, strategies and tactics for succeeding in the organization
• Partner with Sales Leadership and Customer Revenue to lead initiatives that increase cross-sells and referrals from our client base
• Build strong relationships with internal stakeholders, identify and leverage SMEs
• Support CS team with prospecting strategies and tactics to create new opportunities in their book of business
• Support CS team with workshops and 1:1 coaching in preparation for Business Reviews and RFPs
• Support CS team in unlocking value for our customers and identifying opportunities for new business
• Support the sales and CS team in partnering together to grow our business
• Research, implement and guide the adoption of productivity tools and learning platforms
• Constantly monitor, assess and improve training content & tools

Does this sound like you?

• Energetic, dynamic and love interacting with different people!
• impact.com Product Expert Certification or exam recommended
• 1-2+ years of affiliate management or agency experience (must have)
• Experience in customer success, sales enablement, or relevant client facing experience (a plus)
• Saas/B2B/Digital experience (a plus) 
• BA Degree or above in Corporate Training, Psychology, Sociology, or in arts performance with educational (teaching) experience (a plus)
• Established as a strong influencer across organizations
• A passion for project management, presentations and helping others
• Strong track record of supporting customer growth and mitigating churn
• Fantastic standing amongst cross-functional teams throughout past working initiatives

Salary range: $80,000-$90,000 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

________________________________________________________________

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting!

Do you love enablement? Are you passionate about customer success? Do you have affiliate experience? Partner with our Customer Success, Sales, Product and Marketing teams to assist our customer success team in growing our clients businesses. Participate in their success by building strong relationships, executing learning programs and playbooks and supporting deal strategy. Have a big impact by supporting global CS teams in North America.

*PXA Course is recommended but not required if invited to interview, as it will give applicants an advantage throughout the interview process

What you will be doing:

• Act as a partnership industry SME, enabling CS team to understand the value, strategy and position of of our products in the affiliate, creator and advocate space
• Use data and qualitative feedback to identify enablement needs within the CS organization
• Own programs for strategic rollouts, new hire onboarding, operational updates, new products and go-to-market activities across CS organization
• Conduct live training sessions and product bootcamps, to reinforce pitch and positioning and create experts in supporting our customers and driving business growth
• Partner with CS leadership to document best practices, strategies and tactics for succeeding in the organization
• Partner with Sales Leadership and Customer Revenue to lead initiatives that increase cross-sells and referrals from our client base
• Build strong relationships with internal stakeholders, identify and leverage SMEs
• Support CS team with prospecting strategies and tactics to create new opportunities in their book of business
• Support CS team with workshops and 1:1 coaching in preparation for Business Reviews and RFPs
• Support CS team in unlocking value for our customers and identifying opportunities for new business
• Support the sales and CS team in partnering together to grow our business
• Research, implement and guide the adoption of productivity tools and learning platforms
• Constantly monitor, assess and improve training content & tools

Does this sound like you?

• Energetic, dynamic and love interacting with different people!
• impact.com Product Expert Certification or exam recommended
• 1-2+ years of affiliate management or agency experience (must have)
• Experience in customer success, sales enablement, or relevant client facing experience (a plus)
• Saas/B2B/Digital experience (a plus) 
• BA Degree or above in Corporate Training, Psychology, Sociology, or in arts performance with educational (teaching) experience (a plus)
• Established as a strong influencer across organizations
• A passion for project management, presentations and helping others
• Strong track record of supporting customer growth and mitigating churn
• Fantastic standing amongst cross-functional teams throughout past working initiatives

________________________________________________________________

Our Company:

At impact.com, our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting!

As a Customer Success Analyst, you will work closely with our Customer Success team by analyzing data and providing them actionable insights to ensure we maximize the growth potential of our clients, drive new partnerships, and identify any potential churn risk. Additionally, you will work closely with clients to gather feedback, find trends, and identify opportunities for automation and areas for improvement within the platform.

This role requires a combination of excellent communication skills, an understanding of customer needs, the ability to work independently but also collaborate effectively, and a deep data drive, analytical, and critical thinking mindset. 

Core Competencies and Required Experience: 

• Strong analytical and critical thinking
• Creative with Data
• Curious with the ability to think abstract
• Qualification in statistics, mathematics, or a related field
• Detail-oriented and able to efficiently prioritize tasks
• Strong interpersonal and communication skills
• Ability to build relationships with clients; experience in customer success, account management, or a related client-facing role a plus
• Self-motivated and able to work independently, while also collaborating effectively with internal teams
• Experience as a Data Analyst in retail, financial services or B2C environment a plus
• SQL Skills a plus
• Experience with SFDC or other customer CRM software required
• Expert Excel / Google Sheets skills required
• Experience with data visualization software required (Tableau, Looker, DOMO, or similar)
• Familiarity with the affiliate marketing industry or performance marketing is a plus

Essential Responsibilities:

• Analyze data and provide insights on the growth potential of our clients so we can align our engagement efforts
• Use data to predict what kind of product or service will be most useful for clients in the future
• Gather information from various sources and interpret patterns and trends 
• Monitor and report on metrics and KPIs
• Build dashboards and reports in Domo, Looker, and SFDC
• Provide trend analysis and actionable insights on new and existing partnerships
• Measure the effectiveness of advertiser's campaigns and strategies
• Convert complex data and findings into understandable tables, graphs, and written reports
• Perform ad hoc benchmarking and gap analysis research for clients
• Identify opportunities for automation and areas for improvement within the platform
• Define the methods and metrics by which we’ll measure progress and success
• Provide customer insights and share optimization opportunities based on customer data
• Other duties as assigned by the Company

Salary range: $75,000-$85,000 + Variable Commission Plan (Additional $18,750.00 - $21,250.00 on top of base) additionally eligible to receive generous Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Hybrid-NewYork,NewYork

#LI-Hybrid-SantaBarbara

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

As a mid-level Android Developer at Impact.com, you will play a crucial role in the design, development, and maintenance of our Android application. You will work closely with cross-functional teams, our product manager, designer, and fellow developers to create a high-quality, user-friendly apps that meet the needs of our customers.

What You'll Do:

• Collaborate with our tech lead, product manager and designer to understand project requirements and translate them into technical specifications.
• Design, develop, test, and maintain our Android application so that it adheres to best practices and deliver an exceptional user experience.
• Write clean, efficient, and maintainable code, following coding standards and guidelines.
• Participate in code reviews to ensure code quality and share knowledge with the development team.
• Debug and resolve issues and bugs identified by QA and end-users, providing timely solutions.
• Stay up-to-date with the latest Android development trends, tools, and technologies, and actively incorporate them into projects.
• Optimize application performance and ensure responsiveness across various devices and Android versions.
• Collaborate with backend developers to integrate APIs and ensure seamless data flow.

What You Have:

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
• 3+ years of professional experience in Android app development.
• Proficiency in Kotlin programming.
• Strong knowledge of Android SDK, Android Studio, and related development tools.
• Experience with RESTful APIs, third-party libraries, and web services integration.
• Familiarity with responsive UI/UX principles.
• Knowledge of version control systems (e.g., Git).
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Ability to work independently and in a team-oriented environment.

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
  • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Paternity/maternity leave
• Training & Development
  • Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
  • Group schemes with Discovery & Bonitas for medical aid
  • Group scheme with Momentum for provident fund
• Restricted Stock Units
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-CT1

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

Are you as obsessed with data as we at Impact.com are? Then this could be for you. As the Data Infrastructure Engineer you will work within Impact's Data Group and will be responsible for Infrastructure related to the Data Platform. You will also be working in the Google Cloud environment supporting all technology used by various squads ranging from Cloudera administration, HDFS / Impala, Kafka, Big Query, and our various clusters.

What You'll Do:

• Manage daily operations, processes, and projects relating to Cloud (GCP) infrastructure.
• Communicate with multiple squads and compile both business and technical expertise in each.
• Support the technical infrastructure working closely with all internal clients and stakeholders.
• Use technologies like puppet, terraform, or ansible to automate deployments.
• Administration, basic/advanced troubleshooting, and solution providing.
• Ensure monitoring on all production/critical devices and services via LogicMonitor, OpsGenie, others.
• Participate in on-call rotation. Ensure continuous uptime of company products.
• Respond and assist internal clients with any technical enquiries.
• Deployment of database and hadoop products.
• Manage Production backups, disaster recovery, replication to staging.
• Administration and basic/advanced troubleshooting of networking, load balancing, storage, server hardware, linux.
• Create scripts to automate ad hoc tasks. (python/ruby/bash).
• Knowledge of Java runtime environments and how it behaves.
• Basic knowledge and administration of databases.

What You Have:

• 5+ years experience working in highly available global technology infrastructure in a collaborative environment, preferably with some leadership.
• 5+ years working in Linux System Administration.
• 3+ years Virtual infrastructure - Google Cloud preferred.
• 3+ years Systems and networks infrastructure, including design & architecture.
• 3+ years Hadoop use and administration.
• 2+ years Database administration / SQL.
• Knowledge of Network and Internet protocols (TCP, UDP and HTTP).
• Configuration management tools (e.g. puppet).
• Scripting languages (bash, python, ruby, etc.)
• Experience working with Load Balancers.

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
•  Paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-CT1

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

Could you be Impact.com's next Build Engineer? We have an exciting opportunity to work hands-on to create and develop continuous integration and delivery pipelines that is at the heart of the engineering department's workday. As a Build Engineer, your main purpose is to improve productivity by enabling fast, frequent & repeatable shipping of software.

This position reports into the DevOps Engineer.

What You'll Do:

• Be an SME on the tools and technologies used by the squad
• Perform triage functionality through verification and fixing of bugs
• Collaborate with a distributed team to fulfil the department's quarterly objectives
• Automate recurring manual tasks & optimize repetitive processes
• Develop code both independently and while pair programming
• Perform code reviews
• Research and prototype new technologies
• Write and maintain design, user and test documentation
• Support software testing and quality assurance processes to ensure high-quality deliverables
• Develop, test and maintain software for the Platform
• Build meaningful unit, functional and integration level tests for the software built
• Respond to alerts, review error messages, and fix bugs in a timely manner
• Ability to assess, debug and resolve technical issues
• Maintain & improve continuous integration process & work towards continuous delivery
• Increased efficiency and optimal use of organisational resources
• Better and proactive customer service due to increased coherence within the organisation
• Develop alternative solutions to possible bottlenecks

What You Have:

Benefits/Perks:

• Unlimited PTO policy
  • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
  • Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
  • Group schemes with Discovery & Bonitas for medical aid
  • Group scheme with Momentum for provident fund
• Stock Options
• Internet Allowance
• Flexible work hours
• Casual work environment

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-CT1

Role Title: MLOps Engineer II

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oréal, Fanatics and Levi’s, visit www.impact.com. 

Why this role is exciting! 

• Own production pipeline for all DS jobs
• Work closely with data science on new pipelines
• Create monitoring solutions around all aspects of pipeline
• Scale solutions around data volumes, budget, SLAs, infrastructure
• CI/CD pipeline ownership
• Help Architect necessary data handoffs to other squads
• Develop and mentor best practices within Impact
• Interface with external systems to extract data
• Operate independently, research new technologies, champion solutions
• Collaborate cross squad to develop various data handoffs

What you will be doing:

• Strong DevOps mentality: Knowledge of making a complicated pipeline simple and easy to maintain, with proven experience of Terraform/Spark
• Continuous Learner
• Cloud / GCP experience
• Big Data experience
• Highly organized, proven ability to work on multiple projects at once
• Problem Solving

Does this sound like you?  

• Masters in Computer Science, Data Science preferred
• Minimum of 2 years experience in developing and deploying machine learning models in a production environment.
• 2+ years of experience in MLOps and Data engineering
• Experience in Databricks preferred
• Experience in all DS libraries 
• Google Cloud environment  certifications a plus
• Collaboration with squads, leadership role
• Exposure to deep learning approaches and modeling frameworks (PyTorch, Tensorflow, Keras, etc.)
• Familiarity with DevOps practices and tools such as Kubernetes, Docker, Jenkins, Git

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Maternity/Paternity leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Catered lunch every Thursdays, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Onsite

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

What You'll Do:

• Assist the team in developing custom client SaaS solutions, including the review and approval of technical plans
• Lead and grow a team of technical engineers by recruiting, mentoring and coaching
• Retain and develop talent through goal setting, career planning and development
• Conduct regular 1:1s and CFRs to ensure team high satisfaction and well-being
• Participate in tracking team KPIs and ACRs
• Quickly become proficient on impact.com's partnership automation platform and related technologies
• Build, review, improve and be responsible for the roll out of departmental tools and processes
• Act as an escalation point for internal and external requests
• Participate and lead departmental and cross functional projects and initiatives

What You Have:

• 5+ years of hands-on experience leading the design and development of client solutions on SaaS platforms
• 3+ years of team lead and/or team management experience
• 7-10 years of relevant industry/domain experience
• Bachelor’s degree in Computer Science, Engineering, Math, Science or Commerce discipline
• Excellent communication skills, both oral and written, including client-facing skills

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Primary caregiver leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-NK1

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

The Senior Analytics Engineer is a technical data professional; able to manage, process and analyse large datasets using big data technologies such as Apache Spark, SingleStore and BigQuery as well as being able to visualise and report on these datasets. The ideal candidate will be proficient in designing and implementing efficient data workflows to move, transform, aggregate and enrich data from various sources into a centralised data warehouse and purpose-built data marts, ensuring internal code management and data quality standards are adhered to, in addition to providing users access to standard reports, rich visualisations and other analytical data assets.

The position requires a strong analytical mindset, attention to detail, programming skills and experience with big data technologies. This is a highly collaborative role as the engineer needs to engage with Subject Matter Experts to implement business logic, understand source data structures and ensure data outputs are accurate, fit-for-purpose, pass quality assurance and provide value to the business.

What You'll Do:

• Design, develop and maintain data models, data marts and analytical data stores
• Work closely with Subject Matter Experts (SMEs), Business and Technical stakeholders to define and document business logic and transformation rules to be used in data load jobs and (materialised) analytical views
• Build and maintain data load and transformation jobs to populate data lakes, data marts and data warehouses following the Extract-Load-Transform (ELT) and Extract-Transform-Load (ETL) paradigms as appropriate
• Create and maintain reusable data assets ready for consumption by machine learning models, data visualisation tools and data analysts
• Create and maintain entity-relationship diagrams (ERDs), data dictionaries and data flow diagrams
• Create and maintain table and column metadata
• Manage code releases, deployment cycles and the associated change management processes
• Build and maintain standard reports for internal stakeholders
• Contribute to the development and expansion of common utility libraries used by data teams
• Maintain high standards of quality, integrity and accuracy in produced data assets
• Troubleshoot and resolve any issues that arise relating to data assets in the production environment in a timely manner
• Optimise total system performance related to ETL/ELT workloads and analytical queries, ensuring efficient use of compute resources and stability of data systems
• Optimise code related to ELT/ETL workloads for simplicity, reusability and efficiency and in line with best practice
• Conduct periodic integrity checks on productionalized data assets
• Safeguard sensitive company data
• Work with the data Quality Assurance (QA) function to extend and enhance programmatic validation of productionalized data assets
• Stay up-to-date with the latest big data technologies and best practices
• Automate manual data load, data transformation and data management processes
• Review and Sign off code changes
• Mentor and train junior colleagues
• Actively participate in the hiring process and performance management of team members

What You Have:

• Bachelor's or Master's degree in Computer Science, Data Science or related field
• 6+ years of experience in data pipeline development and data warehousing using big data technologies such as Apache Spark, Google DataFlow, SingleStore, Impala, Kudu and/or BigQuery
• Proven track record in developing enterprise-level data marts
• Experience with Databricks advantageous
• Experience with dbt advantageous
• Experience with Google Cloud Platform and BigQuery advantageous
• Strong SQL development experience required
• Strong Python programming skills required
• Strong knowledge of relational database management systems
• Strong data modelling and schema design experience
• Experience with workflow management tools such as Airflow, Luigi or Oozie advantageous
• Knowledge of data integration patterns, data load patterns and best practices required
• Knowledge of software development best practices and version control tools
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Good leadership and workload management skills and experience advantageous
• Ability to work in a team environment and collaborate with internal stakeholders

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
•  Paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

_________

All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-CT1

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

The Senior Data Analyst is responsible for collecting, analyzing and interpreting large and complex datasets to identify patterns and trends, develop insights and provide data-driven recommendations to support business decisions. The ideal candidate will have a strong technical background in data analysis, reporting and forecasting with the ability to communicate findings to both technical and non-technical stakeholders ranging from associate to executive level.

The Senior Data Analyst will fulfill a key role in the development and expansion of a strong data analytics competency, with special focus on developing data and reporting outputs aligned with key business objectives across the organization. The Analyst will be a contributing member of the analytics center of excellence and help drive adoption of industry best practices relating to data analytics and visualization.

What You'll Do:

What You Have:

• Bachelor's degree in mathematics, statistics, economics, computer science or a related field
• 6+ years of experience in a data analysis, business intelligence or data engineering role
• Strong analytical and problem-solving skills
• Strong Python and SQL coding skills
• Strong data analysis and data visualization skills
• Experience with the Google Cloud Platform (GCP) and integrated technologies preferred
• Experience with DataBricks, PySpark and BigQuery highly advantageous
• Expert data wrangler (data cleaning, manipulation and preparation)
• Experience leading teams or projects
• Experience with machine learning libraries, tools and protocols (supervised & unsupervised learning)
• Experience with standard statistical modeling and forecasting methodologies
• Experience with no-sql data systems beneficial (HBase, Redis, Kafka)
• Experience with data visualization tools such as Tableau, Power BI, SSRS/SSAS, Looker or QlikView
• Strong verbal and written communication skills
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Experience working in the marketing technology industry beneficial

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
•  Paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-CT1

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community

Impact.com is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

As an Impact.com Engineer, working on the SaaS Platform, you will drive and take ownership of various technologies to build features, enabling large-scale processing of data supporting Impact Products. This person is part of an Agile / Scrum team and is expected to mentor squad members.

This role assumes a certain independent capability to investigate and learn new technologies for the platform, subsequently providing recommendations to various teams backed by a solid understanding of the value a technology would provide.

The engineer is responsible for delivering quality code and software solutions that meet the needs of internal and external stakeholders.

Please note that this role is to be based in Cape Town 

What You'll Do:

• Developing backend services on the cloud that power our UIs
• Assisting our Frontend developers changes to our UI
• Create powerful APIs for partners and advertisers
• Participating in the full product lifecycle, including ideation, prioritization, coding & testing.
• Learning new technology and teaching your peers everything you know.
• Perform code reviews

What You Have:

• Completed B.S. In Computer Science or related field or equivalent professional experience
• Hard working, passionate & dedicated.
• Knowledge of Spring Framework
• Experience with REST APIs
• 4 years+ experience using NodeJS, Java and MySQL
• Love working in the backend or the frontend
• Experience building on cloud platforms, GCP, Azure, or AWS
• Tertiary qualification in Information Technology, Computer Science or similar
• Creative, enthusiastic and fun, with attention to detail.
• A fast learner who loves solving problems.
• A great communicator who enjoys working with other smart people

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Paternity / maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

LI-RL1

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting! 

We are growing our sales organization to accommodate the increasing demand for our solution. As an Enterprise Account Executive, you are responsible for growing our client base with a focus on Enterprise clients. You are committed to the success of the enterprise customer that could benefit from Impact.com and deliver the right solution for the client every time. You have a proven track record of consultative sales; the ability to negotiate; a strong understanding of the digital landscape and a willingness to embrace disruptive, fast paced technology companies.

If you are excited about using your creativity, strategic, project management, and consultative selling skills to generate new business then this role will allow you to thrive and succeed. If this is you, we offer competitive compensation with generous benefits, a flexible remote working policy, and a supportive and committed team around you!

What you will be doing: 

• Responsible for building and growing your own book of business, selling to our top accounts 
• Achieving or exceeding individual quota bringing in new clients to Impact.com
• Prior experience driving sales and business development activities
• Focus on executing transactions in an assigned account list and prospect for new opportunities
• Manage complete and complex sales-cycles presenting to C-level executives the value of our product
• Define, execute, and own an engagement plan for key prospects
• Develop and manage strong relationships within our Enterprise market segment, looking for opportunities to add value for the customer and develop additional revenue
• Territory/Vertical identification and research, to formalize a go to market strategy and create qualified target accounts
• Forecast sales activity and revenue achievement, while creating satisfied and referenceable customers

Does this sound like you? 

• Bachelor's Degree.
• Minimum of 5 years of closing sales experience, within SaaS.
• Ability to reach and develop relationships with C-level executives in key verticals
• Understanding of the digital ecosystem landscape and relationships
• Track record of success in carrying an Enterprise quota
• Successful history of net direct new business sales, with the ability to prove consistent delivery against targets
• Track record of over-achieving quota (top 10-20% of company) in past positions
• Experience managing and closing complex sales-cycles- demonstrated ownership of all aspects of territory management
• Experience in bringing innovative / market defining products to market within a competitive landscape
• The ability to build and maintain a strategic outbound motion with your Business Development Representative
• Must work well in a team selling environment
• Ability to travel if needed and work autonomously in a remote environment
• Experience within performance, partner, or affiliate marketing is a plus

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range: $210K-$260K potential total on target earnings (base + commission), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

Our goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues. We do this through listening to their needs and guiding them to the fullest use of the features we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done. 

What You'll Do:

• Being an active member of a global team that provides support via live chat, tickets, and one on-one screen share sessions.
• Become a product expert
• You will be expected to be part of a team of wild cards that can augment any other customer facing team as needed.
• Liaise with product and engineering to solve recurring customer problems
• Collaborate & contribute to improve internal & customer-facing knowledge base.
• Lead or contribute to cross functional strategic projects to drive efficiencies internally or to elevate customer experience

What You Have:

• Passionate about delivering great customer experience
• Experience working primarily in a customer-facing role, including support and training.
• Excellent writing and communication skills; the ability to understand and explain complex technical concepts to your audience is a must
• Be an independent contributor and a team player contributing to overall success of the team.
• Curiosity and the desire to learn - Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
• Superb troubleshooting skills that help you take big problems and break them down into manageable pieces with elegant solutions

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 month paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance

• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-NK1

Our Company:

At impact.com, our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting!

As a Customer Success Analyst, you will work closely with our Customer Success team by analyzing data and providing them actionable insights to ensure we maximize the growth potential of our clients, drive new partnerships, and identify any potential churn risk. Additionally, you will work closely with clients to gather feedback, find trends, and identify opportunities for automation and areas for improvement within the platform.

This role requires a combination of excellent communication skills, an understanding of customer needs, the ability to work independently but also collaborate effectively, and a deep data drive, analytical, and critical thinking mindset. 

Core Competencies and Required Experience: 

• Strong analytical and critical thinking
• Creative with Data
• Curious with the ability to think abstract
• Qualification in statistics, mathematics, or a related field
• Detail-oriented and able to efficiently prioritize tasks
• Strong interpersonal and communication skills
• Ability to build relationships with clients; experience in customer success, account management, or a related client-facing role a plus
• Self-motivated and able to work independently, while also collaborating effectively with internal teams
• Experience as a Data Analyst in retail, financial services or B2C environment a plus
• SQL Skills a plus
• Experience with SFDC or other customer CRM software required
• Expert Excel / Google Sheets skills required
• Experience with data visualization software required (Tableau, Looker, DOMO, or similar)
• Familiarity with the affiliate marketing industry or performance marketing is a plus

Essential Responsibilities:

• Analyze data and provide insights on the growth potential of our clients so we can align our engagement efforts
• Use data to predict what kind of product or service will be most useful for clients in the future
• Gather information from various sources and interpret patterns and trends 
• Monitor and report on metrics and KPIs
• Build dashboards and reports in Domo, Looker, and SFDC
• Provide trend analysis and actionable insights on new and existing partnerships
• Measure the effectiveness of advertiser's campaigns and strategies
• Convert complex data and findings into understandable tables, graphs, and written reports
• Perform ad hoc benchmarking and gap analysis research for clients
• Identify opportunities for automation and areas for improvement within the platform
• Define the methods and metrics by which we’ll measure progress and success
• Provide customer insights and share optimization opportunities based on customer data
• Other duties as assigned by the Company

Salary range: $75,000-$85,000 + Variable Commission Plan (Additional $18,750.00 - $21,250.00 on top of base) additionally eligible to receive generous Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Hybrid-NewYork,NewYork

#LI-Hybrid-SantaBarbara

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As an Engineer at Impact, working on the Big Data platform, you will work on the latest technologies building features that enable the large-scale processing of data supporting products. You will be part of an Agile / Scrum team and will mentor / lead others where applicable.

Responsibilities:

• Design, implement, write tests, QA, & deploy applications on Impact’s data analytics platform
• Become familiar with the Cloudera technology stack: Spark, HDFS, HBase, Impala, Kudu, Kafka, etc
• Respond to alerts, review error messages, and fix bugs in a timely manner
• Perform data quality analysis and introduce monitors and alerts to maintain it
• Collaborate with the team to fulfill the department's quarterly objectives
• Assist systems group with database and other infrastructure upgrades (sometimes off-hours/weekends)
• Become intimately familiar with Cloud solutions such as Google and Amazon
• Gain & maintain enough understanding of our business and industry to deliver effective solutions
• Help ensure best practices and technologies are used in the department

Does this sound like you?

• Completed B.S. In Computer Science or related field or equivalent professional experience
• Experience working on Big Data Solutions (strongly preferred)
• Startup or Internet business experience is valuable
• Experience in using and contributing to open source projects
• Java programming experience
• Experience writing scala code
• GitHub Account with showcased work / samples / contributions (strongly preferred)
• Experience working with Large Data Volumes - Terabytes to Petabytes (preferred)
• Experience working tools such as Spark, HDFS, Impala, HBase and Kafka

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• 401k matching
• Stock Options
• Flexible work hours
• Maternity/Paternity Leave
• An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
• An established company with a cool, high velocity work ethos, where each person can make a difference!

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Company: 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Your Role at Impact:

The IT Support Specialist is the first point of contact for 1000+ employees globally. You will be responsible for troubleshooting end user issues on various SaaS applications, hardware, network, and telecommunication systems. The role reports to the IT Manager located in New York City.

What You'll Do:

• Work closely with the global IT team to provide support across all time zones
• Responsible for keeping relevant stakeholders informed of any updates during the resolution of their requests
• User accounts - new user access, assists with issues, manage user permissions, and handling user terminations
• Troubleshoot and resolve SaaS issues 
• Conduct research to understand, explain and resolve technology issues 
• Communicate updates to users that have been or may be affected by a problem
• Utilizes help desk tracking software to present recommendations and improvements for user systems
• Support and troubleshoot AV systems for conference rooms and townhalls
• Research and implement new functionality 

What You Have:

• 3-5 years of end-user support
• 2+ years of dedicated application support
• Experience with IT integrations (SSO, API, etc)
• Experience with creating technical documentation
• Site owner for local and regional offices
• Ability to work independently and think creatively. 
• Experience supporting SaaS applications such as Google Workspace, Slack, Zoom and other SaaS applications
• Experience with using a ticketing system such as Jira, Freshdesk, etc.
• Ability to support predominantly a Mac based environment
• Ability to work independently without in-person supervision
• Understand information security principles and best practices

Benefits (Perks):

• Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Pension scheme, health and dental insurance among other regular health and wellness (physical, mental, and financial) initiatives
• 6 months paid parental leave
• Regular community involvement opportunities - we believe that we can always find new ways to #createimpact around us - check out some of our recent activities that have won us recognition in the industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the leading global partnership management platform and has been transforming the way enterprises manage and optimize all types of partnerships since its founding in 2008. Through its brand marketplace, impact.com connects publishers with thousands of global advertisers and gives them the tools they need to drive meaningful revenue through partnerships. With Trackonomics and Pressboard, impact.com gives modern publishers the tools they need to improve and expand their commerce content and sponsored content programs. To learn more about how impact.com drives revenue growth for global publishers like NBCUniversal, BuzzFeed, Forbes, and Hearst, visit www.impact.com.

Our Products

For this particular role you will be supporting our ‘supply-side’ of the business which is includes Trackonomics and Pressboard 

Pressboard by impact.com is the global leader in content measurement, leveraged by publishers and brands to bring their products and services to market through stories, instead of ads. 

Trackonomics by Impact.com provides leaders in the affiliate marketing industry with a suite of tools that streamline workflow and increase revenue. Trackonomics offers team members a fast-paced and flexible environment to work and grow in.

Your Role at Impact:

As a Partner Success Manager, you will be responsible for managing day-to-day interactions with a portfolio of publisher customer accounts at Impact’s supply-side (trackonomics and Pressboard), as well as implementing scalable, proactive growth strategies. You will use strong problem-solving and solution-driven thinking. You will drive a world-class partner experience that builds trust, retention, and loyalty. Your role is pivotal to ensure publishers feel supported and empowered to grow their partnerships with our advertisers at Impact.

What You'll Do:

• Support in the onboarding process of new clients including task/ticket management and collaborating with the development team to set up or configure our software platform as per customers’ requirements
• Responsible for meeting publisher account growth targets
• Create development plans for the assigned book of business that builds trust, retention, and loyalty with publisher partners.
• Work proactively to solve publisher queries and ensure publishers are supported in areas including but not limited to: reporting, UI navigation.
• Capable of Identifying and escalating publisher challenges early, succinctly and with a potential resolution.
• Using all tools and resources; ensure that publishers are responded to promptly, gain resolution and are satisfied with the resolution.
• Responsible for keeping our internal CRM up to date with relevant publisher data.
• Continuously learn about our product offering and ability to tackle publisher issues or direct requests to relevant teams to deliver a solution.

What You Have:

• 5+ years experience in customer success/account management with a SaaS product or within the performance marketing sector
• Proven track record of working in a customer-facing role
• Experience working with, and managing, stakeholders and customers
• A high level of accuracy and attention to detail is required
• The ability to communicate effectively with publishers, advertisers and internal team members both locally and internationally.
• Previous experience supporting cloud based SaaS products (beneficial)
• Passionate about improving our partners experience and success with our products
• Able to accurately measure the effectiveness of programs and efforts, use findings to improve processes

Benefits (Perks):

• Unlimited responsible PTO
• Flexible work hours
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

The Company: 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting:

As a Publisher Development Manager, you will be responsible for business growth through strong problem solving and solution driven thinking. Your role is pivotal to ensure adoption and engagement of our product with our partners and establishing impact.com in the Nordic market. In this role, you will be responsible for identifying and recruiting new partners and publishers to the impact.com platform to build out our marketplace of publishers in the Nordics. Your key responsibilities will include the sourcing of key publisher and partner details, and to build and actively convert your pipeline of Nordic publishers. You will also act as the point of contact for brands and prospects across the Nordics to discuss partnership strategies and to facilitate publisher/brand partnerships. This role will work directly with the Nordics team and collaborate closely with the wider Publisher Development EMEA function

Does this sound like you?

• A good understanding of the Nordic affiliate landscape and publisher types within the market
• A minimum of 2 years experience in a publisher facing role either from a brand or network perspective or comparable experience in a similar role
• Strong knowledge of the Nordic market and customer behaviour, ability to connect this knowledge with new and emerging publisher and partner types
• Able to spot opportunities and think creatively about connecting publishers with brands
• A business development mindset: identifying and pursuing the right opportunities
• Ability to work effectively in a hybrid structure across different teams
• Self-Motivated, Attention to Detail, Passion for Learning, Team player
• A strong understanding of the Impact offering and willingness to learn and understand impact’s standing against industry competitors
• Strong interpersonal, communication, and presentation skills across a variety of audiences & ability to read, write and speak with internal and external stakeholders in a highly professional manner
• Passionate about improving our partners experience and success with our products
• Moderate to Advanced experience using Salesforce or similar Sales CRM
• Keen attention to detail, organization, and ability to drive projects to completion

Responsibilities:

• Understanding and identifying gaps in impact.com’s Nordics partner and publisher offering and filling these gaps through active publisher acquisition of key partners to our marketplace
• Working with emerging partner types to convey nuanced value proposition to Impact client base and accelerate time from sign up to activationIdentifying and growing emerging partner and publisher segments and making partnerships available to brands by allowing them to scale
• Interface between brands/prospects and publishers: understand and relay publisher value propositions and ability to translate brand/prospect needs to effectively connect brands with relevant publisher partners
• Develop internally and externally facing materials, presentations, webinars and other content to educate partners, publishers, brands, and internal teams
• Identifying sales and expansion opportunities amongst partner base for our supply side products
• Continuously learn about our product offering and ability to tackle partner issues or direct requests to relevant teams to deliver a solution.