Adaptable. Passionate. Collaborative.

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting:

As HR Associate and Office Manager you'll be leading the UK Impact office facility and working on a variety of HR administrative tasks. This is a fantastic role for a motivated and creative candidate who already has strong organisational skills, and is looking to expand their skill set into a HR function.You will play an integral role in the organisational strength of the London office. This role will assist with all aspects of employee engagement initiatives, booking travel including hotel, flight, ground transportation and entertainment. 

Does this sound like you?

• Highly organised
• Excellent IT skills
• Methodical Thinker 
• Proven ability to manage multiple projects while exhibiting strong time management skills.
• Experience/Interest in HR administration

Responsibilities:

• Provide office management, administrative support and manage facilities and IT related functions.
• Work directly with headquarters and remote offices on various office and administrative related projects as needed.
• HR administrative tasks. (Data entry, recruitment coordination etc.) 
• Manage housekeeping tasks related to office supplies, kitchen stocked items, catered lunches, office events, travel, corporate apartment and employee planned outings and activities.
• Provide support as the onsite contact as needed for special activities, projects and events as needed.
• Plan and organise company charity events.

Benefits/Perks:

• Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Pension scheme, health and dental insurance among other regular health and wellness (physical, mental, and financial) initiative
• Regular community involvement opportunities - we believe that we can always find new ways to #createimpact around us - check out some of our recent activities that have won us recognition in the industry
• Free, catered lunch on Thursdays

_____

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting!

Here is an opportunity to establish your own “brand” of HR practice as you will influence the total employee lifecycle for a particular function and be the go to person for each of the managers there.  The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization.

What you will be doing:

• Conducts regular meetings with respective business units.
• Consults with line management, providing HR guidance when appropriate.
• Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provides HR policy guidance and interpretation.

Does this sound like you:

• Collaborative Leader
• Empathetic Ethics
• Savvy Business Acumen
• Relationship Builder
• Trustworthy Consultant
• Critical Thinker
• Global Awareness
• Competent Communicator

Benefits:

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our Company:

At Impact.com, our culture is our soul. We are passionate about our people, technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun and talented people solving cutting-edge marketing challenges with technology, and advance your career, this is the place for you. Impact operates globally with offices worldwide in Cape Town, Santa Barbara, San Francisco, Columbus, New York, London, and Sydney.

Our company is transforming how advertisers handle media and performance marketing partnerships. Our integrated suite of products enables digital brands and agencies to maximize their return on global ad spend by providing a single trusted view into the consumer journey from ad impression through acquisition — across all devices and channels.

Why this role is exciting?

This role is responsible for driving company value through the strategic vision, design, development, and adoption of our demand-side experience and underlying platform. The Product Manager will be an expert in the market, understanding the diverse needs of each market vertical and client size. They will work closely with our clients directly along with their success reps to ensure that our client’s experience of our platform is meaningful, delightful, and productive. In this role, they will work closely with our most strategic clients to ensure their success on the platform.

Simultaneously, Product Manager will function as the primary catalyst and owner of our product-led growth strategy. They will determine the best course forward to retain our large enterprise brands while transforming our demand-side product offering into something simple, requiring no internal employee involvement, and with a short time to value.

Requires at least 6 years of experience as a product manager with at least 2 years leading the strategic direction of a product line

Responsibilities:

Data and Insights:

• Work with the internal analytics team and the UX Research team to analyze the effectiveness of
• Meet with customers to understand customer needs and build customer “empathy” early in the product life-cycle
• Work with Product enablement to perform user segment analysis using product analytic tools such as Pendo and Google Analytics
• Ability to analyze reports for insights and patterns and draw actionable recommendations
• Solicit product feedback, insight, and input from internal stakeholders

Strategic Thinking:

• Set the product vision and strategy to grow and scale new business opportunities for Impact Partnership Cloud platform
• Independently drive large-scale cross-functional initiatives and report progress to leadership
• Structure strategic conversations involving multiple stakeholders across all levels
• Effectively lead brainstorming sessions around new initiatives
• Perform research into new opportunities for disruption

Communication:

• Clearly communicates objectives across functions
• Ability to work with external third parties as and when needed for assigned initiatives
• Ability to proactively solve potential problems with other functions and resolve conflict without authority

Collaboration and Project Management:

• Able to reach objectively good negotiation results, efficiently, maintaining relationships
• Ability to lead and participate actively in group meetings
• Ability to clear roadblocks and demonstrate outcomes

Other Duties

• Review industry publications, attend industry conferences and become the ‘go-to’ expert in the assigned functional area
• Achievement of company key results for objectives related to growth initiatives
• Detailed analysis for initiative recommendations
• Clarity and communication of long-term strategy of assigned initiatives
• Become an expert of the Impact platform
• Keep up-to-date with changes that occur in the Partnerships space
• Coordinate the development process from a product perspective
• Construct and update the squad roadmap
• Create specifications for new features and epics and work cross-functionally to drive buy-in and with other Squad owners to drive the roadmap forward
• Train and inform staff on new features and functionality
• Work with external third parties to assess partnership opportunities
• Effectively manage discrete projects as they come along
• Set, track, and complete quarterly goals (OKRs) that are aligned with company and departmental objectives

Does this sound like you?

• Demonstrated success participating in the excellent software products
• Bachelor's degree
• 3-6 years work experience in Product Management/or technical roles
• Ability to work with engineers and speak the same language
• Proven ability to influence cross-functional teams without formal authority
• Passionate about technology and privy to cutting-edge trends in the industry
• Experience with Agile development methodologies
• Excellent time management skills
• Strong written & oral skills
• High attention to detail

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 month paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

LI-RL1

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

We are growing our sales organization to accommodate the increasing demand for our solution. We are looking for an experienced and dynamic sales person to own one of our top territories in North America. You will have the opportunity to grow rapidly and gain exposure to new marketing technologies as we progress! As an Associate Account Executive, you will be responsible for driving the sales process with prospective customers. Strong consultative and analytical skills are important for successful navigation from solution demo, the definition of the scope and final contract. Be the face and name of Impact to some of the most well-known brands worldwide.

Responsibilities:

• Sell the product to the appropriate accounts and manage towards hitting a preset revenue target.
• Generate pipeline by proactively sourcing opportunities within the designated territory.
• Prepare & deliver world-class demos and value-based presentations.
• Answer prospects’ questions about product value, uses, integrations, and implementation.
• Pro-actively drive the process with a prospective client from initial prospecting to a signed contract and internal handoff.
• Drive active engagement by all internal and external stakeholders necessary to close a deal.
• Update SFDC daily with all relevant details needed to reflect business reality.

Does this sound like you:

• Bachelors Degree.
• Ideally 1-3 year of prospecting and closing experience, within SaaS.
• Must be a true hunter!
• Independent person with the desire to excel in a competitive and highly rewarding industry.
• Strong communication, effective problem-solving, networking and presentation skills.
• Proven track record of building territories and addressing client needs.
• Experience handling objections at multiple levels of enterprise organizations.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range: $65,000-$65,000

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

Are you obsessed with getting great results? Our ideal candidate is a professional with demonstrable٫ analytical, and creative skills, with experience communicating to a customer audience. Your role will be around setting up, supporting, and testing in-app and email campaigns for brands to better engage/connect and drive advertiser logins, productive partnerships, and GTV. An understanding of A/B testing and experience with an email platform is a must. You should also be detail-oriented and able to work proficiently under pressure.

What You'll Do:

As an Associate Growth Specialist for Brand Engagement at impact.com, you’ll get to support and develop emails and in-app campaigns aimed at current customers that result in increased logins and productive partnerships. You will work closely with Growth and with the CSM teams to understand the key needs and blockers of our brand audiences. You will set up and create lists of recommended advertiser programs based on retail trends, interests, and themes/seasons. These manually curated lists will be shared on the Mkpl homepage and in weekly recommendation emails. 

You will be tasked with working with team members from different departments (Content marketing, data science, CSM/PDMs, PXA) to help support communication strategies primarily for the demand/brand/advertiser side of impact.com’s business and brand partnerships. 

More specifically, you’ll get to

• Support manual recommendations and set up curated program lists with the goal of supporting our weekly recommendation emails and Mkpl homepage features
• Support brand communication strategies through email and in-app campaigns
• Use email marketing to test/measure and optimize our email campaigns, to improve open rates, deliverability, click rates, and conversion rates, and achieve specific business goals
• A/B test to continually optimize and hone engagement strategies and establish best practices. 
• Continually track performance; conduct monthly, quarterly, and annual analysis 
• Update and maintain communications for Mkpl homepage carousel. 

What You Have:

• Willingness to learn html or experience in html as an added bonus - experience with platforms like sendgrid
• Growth driven and analytical with the ability to continuously test to drive results
• Experience with research, planning, and project management
• Verifiable experience with Google Suite (docs, sheets, slides, data studio), Confluence, Slack, and WordPress
• Basic knowledge of online publishing
• Experience working on an email platform a major plus
• Comprehension of and familiarity with the affiliate marketing industry
• Outstanding communication skills.
• Proactive, professional, and detail-oriented.
• Time management and organizational expert
• Bachelor's degree in Marketing, or relevant field

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 month paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-NK1

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

Our ideal candidate is a professional with demonstrable٫ and creative skills, with experience communicating with customers. Your role will be around setting up, supporting, reviewing, enhancing, and approving all publisher and program listings. In addition, you will curate lists of curated publishers based on retail and seasonal content that is shared in our weekly recommendation emails and on the Discover homepage. An understanding of A/B testing and experience with an email platform is a plus. You should also be detail-oriented and able to work proficiently under pressure.

What You'll Do:

As an Associate Growth Specialist for Curation at impact.com, you’ll get to curate publisher content and support weekly recommendation emails and Discover Homepage collections. You will work closely with Growth and with the Marketing Governance team to answer questions related to Discover and publisher listings. You will support all requests to edit or enhance publisher data and you will review, enhance and approve all daily productive new publisher listings as well as approve all changes made to publisher listings after sign-up. In addition, you will support email campaigns around improving the quality and consistency of our Mkpl listings. 

You will be tasked with working with team members from different departments (Growth and Marketing Governance) to help support curating listings, curated lists, our weekly recommendation emails, and Discover homepage content. 

• More specifically, you’ll get to
• Review and approve daily productive listings to add to Discover
• Approve edits made to listings 
• Respond to requests from Mkpl governance team around visibility of pubs in Discover
• Work with Publisher Specialist to curate lists of publishers for weekly recommendation emails and Discover homepage content
• Provide feedback on the content review tool and Discover
• Support communication strategies through email and in-app campaigns
• Continually track and report on productive publishers in Discover 

What You Have:

• Willingness to learn html or experience in html as an added bonus - experience with platforms like sendgrid
• Growth driven and analytical with the ability to continuously test to drive results
• Experience with research and planning
• Verifiable experience with Google Suite (docs, sheets, slides, data studio), Confluence, Slack, and WordPress
• Basic knowledge of social media
• Experience working on an email platform a major plus
• Comprehension of and familiarity with the affiliate marketing industry
• Outstanding communication skills.
• Proactive, professional, and detail-oriented.
• Time management and organizational expert
• associate degree in a relevant field

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 month paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-NK1

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting!

• An opportunity to be part of the evolving partnership landscape that includes influencer and creator partnerships. 
• Be part of a company culture that prioritizes their employees’ career growth and empowers their team members to continue learning, growing and creating the best partnership experience for customers, media partners and influencers.
• Work cross functionally with teams including customer engineering, technical services, onboarding and product marketing to delight, retain and grow customers.

What you will be doing: 

• The Customer Success Manager (CSM), Influencer is responsible for the success management of client relationships to promote retention and growth. 
• The CSM develops strategic goal-driven account plans and processes to ensure productive relationships with clients. This position works closely with partnering teams as the client advocate to help develop solutions to meet client goals. 
• A CSM, Influencer is also an influencer platform product expert on impact.com tools and can assist with training or product support as needed. 
• It is also the CSMs responsibility to identify opportunities for up-sells and churn risk early on and manage the situation to find the best outcome possible.

Does this sound like you?  

• Strong communicator: communicate effectively with advertiser customers, influencers, internal team members and executives.
• Data-driven: accurately measure the effectiveness of programs and efforts, use findings to improve processes
• Prioritization: prioritize effectively based on activities that will receive higher return for all audiences
• Visionary: be able to diagnose potential issues before they arise
• Agile: be able to adapt quickly to changes and adopt new strategies
• Self-Motivated, Attention to Detail, Passion for Learning, Team player
• A strong understanding of the impact.com influencer and brand ambassador offerings

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun and talented people solving cutting edge marketing challenges with technology, and advance your career, this is the place for you.  

Impact is the global leader in Partnership Automation and catalyst for the new Partnership Economy. Impact accelerates enterprise growth by scaling discovery, recruitment, onboarding, engagement and optimization of all types of partnerships. Impact’s Partnership CloudTM provides automation for the full partnership life cycle; confident decision making and optimization through measurement and attribution; and protection from fraud. Impact drives revenue growth for global enterprises such as Cabela’s, Fanatics, Getty Images, Lenovo, Levi’s, Techstyle and Ticketmaster. Founded in Santa Barbara, CA in 2008, Impact has grown to over 1000 employees and ten offices across the United States, Europe and Asia.

Position Profile

The Customer Success Manager (CSM) is responsible for successfully managing client relationships to promote retention and growth with a strong focus on our Indonesian accounts. The CSM develops strategic goal-driven account plans and processes to ensure productive relationships with clients. This position works closely with partnering teams as the client advocate to help develop solutions to meet client goals. A CSM is also a product expert on Impact tools and can assist with training or product support. It is also the CSM's responsibility to Identify opportunities for up-sells and churn risk early on and manage the situation to find the best outcome possible.

This role is based in Jakarta, Indonesia, and reports to the General Manager SEA with a dotted line to the Director of Customer Success and Operations - APAC.

Essential Responsibilities:

Platform Knowledge 

• Clearly understands our core functionality and how partnership marketing fundamentals tie into our solutions and product offering. 
• Runs platform training and can consult on contracts, dangerous configurations, finance, ad tracking, and reporting. 
• Relies on management, Product team, and or tech team for in depth conversations around our tracking technology, 3rd party integrations, and actionable insights. 
• Acts as a subject matter expert on multiple areas in the UI. 
• Drives strategic platform adoption with oversight from management, product, and or tech team. 

Account Management 

• Drives partnership collaboration, promotes initiatives, increases platform adoption, and communicates value under the guidance of their manager and or executive sponsor(s). 
• Manages executive business reviews and leverages internal stakeholders to support account strategy. 
• Presents strategic account plan to stakeholders for approval. • Collaborates with the Sales team on expansion efforts.

Escalation Management 

• Distills feedback from clients and manages creation of all necessary documentation, including JIRA tickets, project trackers, and SFDC. 
• Follows established processes for ticket creation and escalation. 
• Regularly updates team and documentation with pertinent information and proactively requests status updates from stakeholders. 
• Coordinates meetings with internal stakeholders and collaborates with manager and SVP on escalation plans. 

Project / Task Management 

• Distills feedback from clients and manages creation of all necessary documentation, including JIRA tickets, project trackers, and SFDC. 
• Follows established processes for ticket creation and escalation. 
• Participates in the check in process with key stakeholders under the guidance of the manager. 
• Coordinates meetings with internal stakeholders. 
• Relies on the manager and SVP of CS to escalate to department leads and or executive team when necessary. • 

Commercial Efforts 

• Coordinates all renewal and expansion opportunities. Analyzes program performance to identify renewal expansion opportunities. 
• Under the oversight of their manager, creates pricing proposals and works with clients to incorporate performance goals into annual contract renewals. 
• Manages all renewal admin in SFDC including creating quotes and updating Opportunities. 
• Relies on managers and executive sponsors for negotiations and executive outreach as it relates to renewal opportunities. 
• Escalates to managers, executive sponsors, and Sales team for expansion opportunities *(might fit better in Account management)

Fluent in English and Bahasa Indonesian preferred. 

Benefits/Perks:

• Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Flexible remote working policy
• Pension scheme, health and dental insurance among other regular health and wellness (physical, mental, and financial) initiative
• 6 months paid paternity leave

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun and talented people solving cutting edge marketing challenges with technology, and advance your career, this is the place for you.  

Impact is the global leader in Partnership Automation and catalyst for the new Partnership Economy. Impact accelerates enterprise growth by scaling discovery, recruitment, onboarding, engagement and optimization of all types of partnerships. Impact’s Partnership CloudTM provides automation for the full partnership life cycle; confident decision making and optimization through measurement and attribution; and protection from fraud. Impact drives revenue growth for global enterprises such as Cabela’s, Fanatics, Getty Images, Lenovo, Levi’s, Techstyle and Ticketmaster. Founded in Santa Barbara, CA in 2008, Impact has grown to over 1000 employees and ten offices across the United States, Europe and Asia.

Position Profile

The Customer Success Manager (CSM) is responsible for successfully managing client relationships to promote retention and growth with a strong focus on our Malaysian accounts. The CSM develops strategic goal-driven account plans and processes to ensure productive relationships with clients. This position works closely with partnering teams as the client advocate to help develop solutions to meet client goals. A CSM is also a product expert on Impact tools and can assist with training or product support. It is also the CSM's responsibility to Identify opportunities for up-sells and churn risk early on and manage the situation to find the best outcome possible.

This role is based in Kuala Lumpur, Malaysia, and reports to the General Manager SEA with a dotted line to the Director of Customer Success and Operations - APAC.

Essential Responsibilities:

Platform Knowledge 

• Clearly understands our core functionality and how partnership marketing fundamentals tie into our solutions and product offering. 
• Runs platform training and can consult on contracts, dangerous configurations, finance, ad tracking, and reporting. 
• Relies on management, Product team, and or tech team for in depth conversations around our tracking technology, 3rd party integrations, and actionable insights. 
• Acts as a subject matter expert on multiple areas in the UI. 
• Drives strategic platform adoption with oversight from management, product, and or tech team. 

Account Management 

• Drives partnership collaboration, promotes initiatives, increases platform adoption, and communicates value under the guidance of their manager and or executive sponsor(s). 
• Manages executive business reviews and leverages internal stakeholders to support account strategy. 
• Presents strategic account plan to stakeholders for approval. • Collaborates with the Sales team on expansion efforts.

Escalation Management 

• Distills feedback from clients and manages creation of all necessary documentation, including JIRA tickets, project trackers, and SFDC. 
• Follows established processes for ticket creation and escalation. 
• Regularly updates team and documentation with pertinent information and proactively requests status updates from stakeholders. 
• Coordinates meetings with internal stakeholders and collaborates with manager and SVP on escalation plans. 

Project / Task Management 

• Distills feedback from clients and manages creation of all necessary documentation, including JIRA tickets, project trackers, and SFDC. 
• Follows established processes for ticket creation and escalation. 
• Participates in the check in process with key stakeholders under the guidance of the manager. 
• Coordinates meetings with internal stakeholders. 
• Relies on the manager and SVP of CS to escalate to department leads and or executive team when necessary. • 

Commercial Efforts 

• Coordinates all renewal and expansion opportunities. Analyzes program performance to identify renewal expansion opportunities. 
• Under the oversight of their manager, creates pricing proposals and works with clients to incorporate performance goals into annual contract renewals. 
• Manages all renewal admin in SFDC including creating quotes and updating Opportunities. 
• Relies on managers and executive sponsors for negotiations and executive outreach as it relates to renewal opportunities. 
• Escalates to managers, executive sponsors, and Sales team for expansion opportunities *(might fit better in Account management)

Fluent in English and Chinese preferred. 

Benefits/Perks:

• Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Flexible remote working policy
• Pension scheme, health and dental insurance among other regular health and wellness (physical, mental, and financial) initiative
• 6 months paid paternity leave

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting: 

As a leader in impact.com's Customer Engineering organization, you will be responsible for leading a team of customer-focused and technically proficient implementation engineers. You will have the excellent opportunity to manage and grow the team, while ensuring all round development and well- being of individual team members. As an experienced technical professional, you will also be able to assist and guide the team in developing best-in-class client solutions on impact.com's award winning Partnership Cloud SaaS platform.

Responsibilities: 

• Keep up-to-date with Impact’s technology and industry updates
• Lead and grow a team of technical engineers by recruiting, mentoring and coaching
• Retain and develop talent through goal setting, career planning and development
• Conduct regular 1:1s and CFRs to ensure team high satisfaction and well-being
• Participate in tracking team KPIs and ACRs
• Quickly become proficient on impact.com's partnership automation platform and related technologies
• Assist the team in developing custom client solutions, including review and approval of technical plans
• Build, review, improve and be responsible for the roll out of departmental tools and processes
• Act as an escalation point for internal and external requests
• Participate and lead departmental and cross functional projects and initiatives

Does this sound like you?

• Bachelor’s degree in Computer Science, Engineering, Math, Science or Commerce discipline
• 7-10 years of relevant industry/domain experience
• 5+ years of experience leading the design and development of client solutions on SaaS platforms
• 3+ years of team lead and/or team management experience
• Excellent communication skills, both oral and written, including client-facing skills

Benefits/Perks

• Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Flexible remote working policy
• Pension scheme, health and dental insurance among other regular health and wellness (physical, mental, and financial) initiatives
• 6 months paid parental leave
• Regular community involvement opportunities - we believe that we can always find new ways to #createimpact around us - check out some of our recent activities that have won us recognition in the industry
• Free, catered lunch on Thursdays

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 1,000 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting!

They say first impressions go a long way, right? Be part of the team that gets to set the stage for our customers’ first interactions with Impact.com! Our Onboarding team is customer and partnership obsessed and is focused on ensuring all customers have a delightful experience joining Impact.com. 

What you will be doing: 

• The Customer Onboarding Manager assists paying clients to quickly setup and launch their accounts. 
• The Onboarding Manager is responsible for owning the client relationship during onboarding, answering client questions, taking any requested phone calls and leading any specialized trainings. 
• Their goal is to ensure the client is set up for success by understanding the specific client’s business and advising on best practices and key features that align with their goals, needs, and integration.
• They will work closely with their Team Leads to ensure all necessary tasks are completed during the setup phase.
• The Onboarding Manager is a strong individual contributor and champion for improved onboarding and activation tools such as SFDC improvements/reports/dashboards, project plans, guidelines, documents, training, internal documentation etc.

Does this sound like you? 

• Curious minded
• Customer obsessed
• Critical thinker
• Multi-tasker
• Excellent communicator
• Passion to learn

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our Company:

At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Big Data Engineer II, your focus will be on delivering stories for the squad, monitoring production environments and managing deployments to production. This role assumes that you are able to utilize the latest features of a language and can effectively select and implement the right design pattern to solve problems independently.

You will have experience implementing integration tests, be comfortable working with CI and confidently reuse existing frameworks.

At this level you are expected to have an understanding of the business requirements of all stories in the sprint, implement stories on existing cloud infrastructure and services and independently implement agreed design to spec. You should feel comfortable escalating appropriately.

You are also expected to help team members with implementation and troubleshooting.

Responsibilities:

• Collaborate with the team to fulfill the department's quarterly objectives
• Design, implement features, and write tests on the Impact Data Platform leveraging our Big Data Tech Stack
• Perform Releases, maintain continuous integration pipeline, code merging
• Intermediate knowledge of Hadoop, Spark, SQL, NoSQL, Streaming
• On-Call for Monitoring and Alerting and communicate to team / Company as needed
• Analyze any job failure, log tickets in JIRA, deliver analysis, code fix, possibly data fix
• Communicate cross squad via slack, email, JIRA, Zoom
• Create & Maintain proper documentation
• Approve & Merge Pull Requests
• Able to tune performance of Systems, Pipeline flows, Applications, Datastores
• Assist systems group with database and other infrastructure upgrades (sometimes off- hours/weekends)
• Gain and maintain enough understanding of The Business to deliver effective solutions
• Perform data quality analysis and introduce monitors with proper alerting for the team
• Be part of the team conducting interviews of new candidates
• Regularly share technical approaches with team
• Mentor Associate Engineers as well as knowledge share within the Team and broader Engineering Department
• Identify potential new technologies in our stack

Does this sound like you?

• Initiative
• Adaptability
• Personal Development
• Completed B.S. In Computer Science or related field or equivalent professional experience
• Any open source contributions are strongly desired
• Desire to work with Big Data and surrounding Technologies
• 3+ years experience with numerous ETL / Streaming Pipeline Technologies
• 4+ years Software Development experience
• Agile / Iterative processes. Kanban / Scrum
• Experience working in a Start-up or Internet business is valuable
• Customer Focus
• Service-Oriented
• Experience working with Large Data Volumes - Terabytes to Petabytes - required
• Experience working with Big Data Tech - Spark, Kafka, Google Pub/Sub, HBase
• Exposure and experience in any Google Cloud technology highly desired
• Knowledge of Digital Marketing or Web Analytics is a big plus
• Continuous Integration / Delivery methods, tooling, integrations
• Ability to Implement core principles of Ralph Kimball - Star Schemas / Facts / Dimensions etc.
• Ability to tune numerous types of system and applications in a Data Pipeline
• Experience with Relational Databases, Table design, SQL
• Exposure and Knowledge of Scheduling Frameworks; Azkaban a plus
• Experience writing enterprise-level application code in a JVM Language (Scala preferred)
• Experience writing enterprise-level application code in Python highly advantageous

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 month paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

LI-RL1

Our Company:

At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Big Data Engineer II, your focus will be on delivering stories for the squad, monitoring production environments and managing deployments to production. This role assumes that you are able to utilize the latest features of a language and can effectively select and implement the right design pattern to solve problems independently.

You will have experience implementing integration tests, be comfortable working with CI and confidently reuse existing frameworks.

At this level you are expected to have an understanding of the business requirements of all stories in the sprint, implement stories on existing cloud infrastructure and services and independently implement agreed design to spec. You should feel comfortable escalating appropriately.

You are also expected to help team members with implementation and troubleshooting.

Responsibilities:

• Collaborate with the team to fulfill the department's quarterly objectives
• Design, implement features, and write tests on the Impact Data Platform leveraging most Big Data Tech Stack
• Perform Releases, maintain continuous integration pipeline, code merging
• Intermediate knowledge of Hadoop, Spark, SQL, NoSQL, Streaming
• On-Call for Monitoring and Alerting and communicate to team / Company as needed
• Analyze any job failure, log tickets in JIRA, deliver analysis, code fix, possibly data fix
• Communicate cross squad via slack, email, JIRA, Zoom
• Create & Maintain proper documentation
• Approve & Merge Pull Requests
• Able to tune performance of Systems, Pipeline flows, Applications, Datastores
• Assist systems group with database and other infrastructure upgrades (sometimes off- hours/weekends)
• Gain and maintain enough understanding of The Business to deliver effective solutions
• Perform data quality analysis and introduce monitors with proper alerting for the team
• Be part of the team conducting interviews of new candidates
• Regularly share technical approaches with team
• Mentor Associate Engineers as well as knowledge share within the Team and broader Engineering Department
• Identify potential new technologies in our stack

Does this sound like you?

• Initiative
• Adaptability
• Personal Development
• Completed B.S. In Computer Science or related field or equivalent professional experience
• Any open source contributions are strongly desired
• Desire to work with Big Data and surrounding Technologies
• 3+ years experience with numerous ETL / Streaming Pipeline Technologies
• 4+ years Software Development experience
• Agile / Iterative processes. Kanban / Scrum
• Experience working in a Start-up or Internet business is valuable
• Customer Focus
• Service-Oriented
• Experience working with Large Data Volumes - Terabytes to Petabytes - required
• Experience working with Big Data Tech - Spark, Kafka, Google Pub/Sub, HBase
• Exposure and experience in any Google Cloud technology highly desired
• Knowledge of Digital Marketing or Web Analytics is a big plus
• Continuous Integration / Delivery methods, tooling, integrations
• Ability to Implement core principles of Ralph Kimball - Star Schemas / Facts / Dimensions etc.
• Ability to tune numerous types of system and applications in a Data Pipeline
• Experience with Relational Databases, Table design, SQL
• Exposure and Knowledge of Scheduling Frameworks; Azkaban a plus
• Experience writing enterprise-level application code in a JVM Language (Scala preferred)

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 month paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

LI-RL1

Role Title: Big Data Infrastructure Engineer

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 1,000 employees and thirteen offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting! 

The Data Infrastructure Engineer will work within Impact's Data Group and is responsible for Infrastructure related to the Data Platform.  The individual will be working in the Google Cloud environment supporting all technology used by various squads ranging from Cloudera administration, HDFS / Impala, Kafka, Big Query, and our various clusters.

What you will be doing: 

• Manage daily operations, processes, and projects relating to Cloud (GCP) infrastructure
• Communicate with multiple squads and compile both business and technical expertise in each
• Support the technical infrastructure working closely with all internal clients and stakeholders
• Use technologies like puppet, terraform, or ansible to automate deployments
• Administration, basic/advanced troubleshooting, and solution providing
• Experience in HDFS, HBase, Kudu, BigQuery, BigTable, Kafka, etc.
• Ensure monitoring on all production/critical devices and services via LogicMonitor, OpsGenie, others
• Participate in on-call rotation. Ensure continuous uptime of company products.
• Respond and assist internal clients with any technical enquiries
• Deployment of database and Hadoop products
• Manage Production backups, disaster recovery, replication to staging
• Administration and basic/advanced troubleshooting of networking, load balancing, storage, server hardware, Linux
• Create scripts to automate ad hoc tasks. (Python/Ruby/Bash)
• Knowledge of Java runtime environments and how it behaves
• Basic knowledge and administration of databases

Does this sound like you?  

• 5+ years experience working in highly available global technology infrastructure in a collaborative environment, preferably with some leadership
• 3+ years Virtual infrastructure - Google Cloud preferred
• 3+ years Systems and networks infrastructure, including design & architecture
• 2+ years Database administration / SQL
• 3+ years Hadoop use and administration
• 5+ years working in Linux System Administration 
• Need to understand how  operating systems work and use this knowledge to set-up and configure a reliable operating system to ensure minimal or no downtime.
• Very good knowledge of virtualization products, how they work, how to set-up a virtual infrastructure and perform maintenance periodically.
• Excellent knowledge of storage solutions and how to set-up, configure and administer the storage devices.
• Knowledge of Network and Internet protocols (TCP, UDP and HTTP).
• Configuration management tools (e.g. Puppet)
• Scripting languages (Bash, Python, Ruby, etc.)
• Experience working with Load Balancers

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

As a Software Quality Assurance Engineer at Impact, your key responsibilities will carry a dual  mandate, being to deliver the highest quality software to our end users while simultaneously ensuring the persistence of the quality standard by means of automated regression. This is a rare opportunity in QA to have a direct influence on the quality of our software through every phase of the feature delivery workflow. This role will fully encompass all responsibilities associated with the Quality Assurance complement for a designated squad.

The applicant who is ultimately successful will be expected to scrutinize new features with a high attention to detail and document the methodology utilised in the form of a detailed test plan containing the respective test cases specific to the feature.  Upon successful deployment of the feature, the scenarios detailed in the test plan are then to be automated using Java and selenium webdriver.

The person filling this role will also be mandated with conducting the regression testing phase of the deployment workflow process and reporting on results timeously. The successful candidate will partner closely with software Development Engineers and Product Managers to understand product requirements as well as functionality for developing appropriate build scripts, test plans and test cases.

What You'll Do:

• Accountable for Automation Testing
• Accountable for creating, configuring and maintaining a suite of automated regressions tests & their environment
• Test Planning & Analysis of Requirements
• Sign-off on manually scripted test cases
• Review and action pull requests 
• Review product design documentation to ensure that requirements stated are correct, unambiguous, and verifiable.
• Consult with product development to evaluate system interfaces, operational requirements, and performance requirements of the overall system.
• Define test methods and create test plans for new or updated software projects to determine if the software will perform accurately and reliably according to documented requirements as well as established standards under both normal and abnormal conditions
• Recommend design improvements or corrections to engineers throughout the SDLC.
• Maintain effective communication with the project software engineers on project limitation, capability, performance requirement and hardware interface changes.
• Execute test plans and create test reports to describe program evaluation, testing, and correction.
• Testing will include functional and nonfunctional, integration, regression, system, smoke and sanity testing (minimum)
• Monitor program performance after implementation to prevent re-occurrence of program operating problems and ensure efficiency of operation.
• Conduct compatibility tests with vendor-provided programs.
• Formulate and design software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
• Create test tools that facilitate data gathering and test method execution.
• Support manufacturing by verifying fixture software or any software used during production.
• Participate in risk management meetings.
• Scripting of test cases against manually scripted test cases / TestRail
• Run regression tests against the applications then diagnose & report all issues
• Implement automated tests using a Selenium framework
• Defect Management
• Implement scripts and server configurations for automated build and testing environments
• Provide reports and procedures on Automation runs & progress
• Reporting and tracking test metrics such as test and code coverage
• Ensure QA automated test framework is documented, with focus on continuity

What You Have:

• Solid understanding of computer programming and software development
• Ability to troubleshoot equipment problems and perform complex system tests
• Creative thinking skills
• Detail-oriented personality
• Excellent manual dexterity
• Ability to communicate well to other members of the development team
• At least 3 years experience in SDLC (Software Development Life Cycle)
• Bachelor's Degree/BTEC
• ISTQB/ISEB (Pref)
• At least 2 years of experience in developing RESTful APIs
• At least 3 years of test automation experience: Selenium, Jasmine, POM, Cucumber
• Certified in Java, Spring or AWS technologies (Pref)

Benefits/Perks:

• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Stock Options
• 4-year vesting schedule pending Board approval
• Internet Allowance
• Flexible work hours
• Casual work environment

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-NK1

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s.

Your Role at Impact:

As a Senior Software Engineer, your focus will be on delivering stories for the squad, monitoring production environments and managing deployments to production.

This role assumes that you are able to utilize the latest features of a language and can effectively select and implement the right design pattern to solve problems independently.

You will have experience implementing integration tests, be comfortable working with CI and confidently reuse existing frameworks.

At this level you are expected to have an understanding of the business requirements of all stories in the sprint, implement stories on existing cloud infrastructure and services and independently implement agreed design to spec. You should feel comfortable escalating appropriately.

You are also expected to help team members with implementation

What You'll Do:

• Collaborate with a distributed team to fulfill the department's quarterly objectives 
• Develop code both independently and while pair programming 
• Write and maintain design, user and test documentation 
• Become familiar with technologies used on the squad 
• Perform triage functionality through verification and fixing of bugs 
• Build customer and non customer facing code. 
• Support software testing and quality assurance processes to ensure high-quality deliverables 
• Create SQL for Tech Updates and ensure this is ready for review 
• Keeps technically abreast of trends and advancements within area of specialization, incorporating these improvements where applicable 
• Review business needs, requirements, technical specifications 
• Respond to alerts, review error messages, and fix bugs in a timely manner 
• Mentor and give guidance to less senior staff to grow careers 
• Perform code reviews 
• Approve pull requests 
• Perform point releases 
• Maintain build- and stage stability 
• Research and prototype new technologies 
• Design and own software solutions 
• Evolve architecture 
• Regularly review peer contributions and take part in constructive retrospectives to increase efficiency 
• Actively contribute to and maintain technical documentation 
• Follow technology trends and incorporate new promising technology as required to keep with the times 
• Ability to assess, debug and resolve technical issues 
• Contribute to creative solutions that help make the development process more efficient 
• Elevated ownership of application stability

What You Have:

• Initiative 
• Adaptability 
• Being a team player 
• Personal Development 
• Completed B.S. In Computer Science or related field or equivalent professional experience. 
• Opensource contributions are beneficial 
• 8+ years experience: Java 8 +, SQL, Unix shell commands, version control, JDBC, OR Tools (Hibernate, JPA), Spring MVC, HTTP/Rest protocols, build tools (Gradle/Maven), CI (Jenkins/Bamboo/etc), JVM & Garbage collection, NOSQL & Data lakes, Cloud Computing, Load balancing 
• Experience working with Java, Spring and related Technologies 
• 8+ years Software Development 
• Agile / Iterative processes. Kanban / Scrum 
• Knowledge of Relational Databases, Table design, SQL 
• TDD experience 
• Continuous Integration / Delivery methods, tooling, integrations 
• Experience working with Large Scale processing 
• Exposure and experience in any Google Cloud technology highly desired 
• Experience in monitoring, alerting and production support 
• Good understanding of JVM and Garbage Collection 
• Knowledge of Digital Marketing is a big plus 
• Exposure to front end technologies 
• Experience Mentoring / Training teams 
• Experience in taking ownership off larger pieces of work 
• Proven track record of influencing architecture and inter-disciplinary dependencies

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 month paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-RL1

Our Company:

At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As an Associate Software Engineer II, your focus will be on delivering small tasks for the squad, testing end to end, assisting QA with Staging environments and fixing broken builds.

This role assumes that you have an understanding of all aspects of a language and are able to apply previous solutions to new problems independently.

Responsibilities:

• Develop, test and maintain software for the Platform
• Build meaningful unit, functional and integration level tests for the software built
• Collaborate with a distributed team to fulfill the department's quarterly objectives
• Develop code both independently and while pair programming
• Write and maintain design, user and test documentation
• Become familiar with technologies used on the squad
• Perform triage functionality through verification and fixing of bugs
• Build non customer facing
• Support software testing and quality assurance processes to ensure high-quality deliverables
• Create SQL for Tech Updates and ensure this is ready for review

Does this sound like you?

• Completed B.S. In Computer Science or related field or equivalent professional experience
• 2 years experience in Java 8+
• Exposure to Java frameworks such as Spring and Hibernate
• Exposure to front-end JavaScript frameworks such as Vue, Angular or React
• GitHub Account with showcased work / samples / contributions (strongly preferred)
• You should have practical experience in common design patterns, using unit tests for new code, and adding missing unit tests to legacy code with practical exposure to CI, and integration tests. You will also have practical exposure to at least 1 cloud platform where you should be confident using the console, and building basic apps in the cloud.
• At this level you are expected to be confident reusing existing frameworks and work independently when completing tasks that you have been exposed to before.
• During sprint planning and design sessions, you should feel comfortable asking "why" to understand the business reason behind your tasks.
• You will also help with environment setup and onboarding of new members.

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 month paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

LI-RL1

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

Primarily focused on:

• Technical troubleshooting and making sure Technical Support tickets in Jira get resolved / delegated in a timely and efficient manner.
• New technical integrations during onboarding of “Enterprise” tier accounts.
• Re-implementations / migrations of “Enterprise” tier accounts.
• Oversee and mentor Product Engineers / Junior Solution Engineers.
• Periodic account reviews to vet technical settings and discover inefficiencies and mistakes in configuration.

This role is in the middle of all of the technical issues facing our client base and must use this knowledge to help identify/define improvements to our product/technology. 

This role reports to the Manager of Technical Services/ Solutions.

What You'll Do:

• Specific activities will include interfacing with clients (business and technology) and answering questions on the integration process and technology, best practices and performance expectations. This person is an expert at impact.com’s technology and will be tasked to deliver custom engineering and advanced technical support to customers that buy those services, or as determined by impact.com’s leadership team.
• This position will also work with the technology and customer support teams to identify and analyze data errors to help ensure stability and reliability of the impact.com’s platform.

Priority 1

• Resolve tickets in the incoming Technical Services/ implementations queue
• Lead technical integration or support calls with new/ existing clients
• Acquire as much product knowledge as possible
• Provide assistance in technical services Slack channel amongst others

Priority 2

• Create Jira tickets that address technical issues related to our product.
• Actively engage with the Product team to give feedback on new features and offer product ideas.
• Oversee and mentor various staff members
• Add/Create/Maintain confluence documentation
• Identify and spec out tools/reports that assist the tech troubleshooting process
• Train new resources assigned to the Technical Services Jira queue
• Assist in the creation of technical related help content / documentation that is made available to client base
• Serve as a go to person in regards with technical product knowledge for the entire organisation 

Priority 3

• Provide technical support as needed in the sales process.
• Create and maintain technical troubleshooting "recipes"
• Monitor the incoming Technical Services/ Implementation Queue and Verify the tickets, resolve and suggest workarounds

What You Have:

• Undergraduate degree in Computer Science, Engineering, Science, Math's or related Science or Commerce discipline
• 2+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
• Ability to perform log analysis, including writing SQL queries.
• Experience in Web application and tool development is preferred.
• Experience of at least one scripting / programming language (JavaScript, Python, PHP) is preferred.
• Passion for solving customer issues in a fast paced environment
• Excellent verbal and written communication skills
• Ability to learn new technologies quickly and work independently

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 month paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-NK1

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

Primarily focused on:

• Technical troubleshooting and making sure Technical Support tickets in Jira get resolved / delegated in a timely and efficient manner.
• New technical integrations during onboarding of “Enterprise” tier accounts.
• Re-implementations / migrations of “Enterprise” tier accounts.
• Oversee and mentor Product Engineers / Junior Solution Engineers.
• Periodic account reviews to vet technical settings and discover inefficiencies and mistakes in configuration.

This role is in the middle of all of the technical issues facing our client base and must use this knowledge to help identify/define improvements to our product/technology. 

This role reports to the Manager of Technical Services Solutions Engineers.

What You'll Do:

• Specific activities will include interfacing with clients (business and technology) and answering questions on the integration process and technology, best practices and performance expectations. This person is an expert at impact.com’s technology and will be tasked to deliver custom engineering and advanced technical support to customers that buy those services, or as determined by impact.com’s leadership team.
• This position will also work with the technology and customer support teams to identify and analyze data errors to help ensure stability and reliability of the impact.com’s platform.

Priority 1

• Resolve tickets in the incoming IRTS queue
• Resolve tickets in the incoming Onboarding (IRO) queue
• Lead technical integration of new clients as delegated by the Head of Onboarding
• Acquire as much product knowledge as possible
• Provide assistance in technical services Slack channel

Priority 2

• Create IRT Jira tickets that address technical issues related to our product.
• Actively engage with the Product team to give feedback on new features and offer product ideas.
• Oversee and mentor junior staff in the team.
• Add/Create/Maintain the Media Manager and Tag Manager library.
• Identify and spec out tools/reports that assist the tech troubleshooting process
• Train new resources assigned to the TS Jira queue, Onboarding and technical queues in Zendesk
• Assist in the creation of technical related help content / documentation that is made available to client base
• Serve as a go to person in regards with technical product knowledge for the Client Success team

Priority 3

• Provide technical support as needed in the sales process.
• Create and maintain technical troubleshooting "recipes"
• Monitor the incoming IRT Queue and Verify the tickets, resolve and suggest workarounds

What You Have:

• Undergraduate degree in Computer Science, Engineering, Science, Math's or related Science or Commerce discipline
• 2+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
• Ability to perform log analysis, including writing SQL queries.
• Experience in Web application and tool development is preferred.
• Experience of at least one scripting / programming language (Python, PHP) is preferred.
• Passion for solving customer issues in a fast paced environment
• Excellent verbal and written communication skills
• Ability to learn new technologies quickly and work independently

Benefits/Perks:

• Casual work environment, including working from home
• Flexible work hours
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 month paternity/maternity leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-NK1

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 1,000 employees and fifteen offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting!

An exciting opportunity to join the Customer Engineering group at a global company that has teams across New York, Santa Barbara, Cape Town and Sydney. We are scaling fast globally, with a constant focus on functions that can elevate, delight, retain and grow our customer’s experience. As a Software Technical Support Engineer, you will be in the middle of all technical issues facing our client base and will be using your technical expertise to help identify improvements to our technology.

What you will be doing:

• Leading technical integrations of new clients
• Manage and support existing integrations
• Identify and spec out tools/reports that assist with our troubleshooting processes 
• Work closely with other functional teams such as Engineering, Product, Solutions and Customer Success
• Resolve tickets in the incoming Technical Services queue
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
• Assisting in the creation of technical related help content / documentation that is made available to clients

Does this sound like you?

• Undergraduate degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
• 2+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
• Ability to perform log analysis, including writing SQL queries.
• Experience in Web application and tool development is preferred.
• Experience of at least one scripting / programming language (Python, PHP) is preferred.
• Passion for solving customer issues in a fast paced environment
• Excellent verbal and written communication skills
• Ability to learn new technologies quickly and work independently

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads, and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 1,000 employees and thirteen offices across the United States, Europe, Africa, and Asia. 

Your Role at Impact:

The Primary Objective of the Test Engineer position is to be a combination of Software Developer Engineer and Tester (SDET). Test Engineers support engineering by assuring quality, identifying risk and writing code to automatically test the platform. 

What You'll Do:

• Design, Code, and Automate Tests for new features
• Work directly with Product and Engineering to gather requirements
• Be part of an agile team process and continuous improvement
• Collaborate over Slack and Zoom with remote team members
• Analyze User Requirements to Create and identify test Scenarios
• Write code to test the Product

What You Have:

• 3-5 years with professional test automation experience using Java and Selenium (or similar technology) within a cloud environment (GCP, AWS, Azure)
• 3-5 years’ experience programming using open-source technologies
• Tools & Skills
• Java or Ruby or Python / JavaScript / SQL
• Git / Gradle / Maven / IntelliJ / Eclipse
• MacOS / Linux / Cloud Computing
• Selenium / Cypress / Postman
• Good communication skills
• Strong attention to detail
• Work well independently and collaboratively
• B.S. in Computer Science or equivalent experience
• Experience with Test Pyramid including Unit, Integration, End-to-End
• Experience with Discrete Mathematics and/or Linear Thinking

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours / Hybrid remote-office model
• 6-Months Paid Parental Leave
• Stock Grants
• Weekly catered lunch, stocked kitchen to keep you fueled
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.