Join our Santa Barbara office

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and our obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oréal, Fanatics and Levi’s, visit www.impact.com.

Your Role at Impact:

At Impact we have an amazing opportunity to leverage machine learning and AI to drive product innovation. 

You will work on our core and business products to help shape the future of what we build at Impact.  You will enjoy working with our rich data set, cutting edge technology, and the ability to see your insights turned into real products on a regular basis.  Partnering with internal and external stakeholders, you will develop new products/features and solve business problems by preparing, analyzing, and understanding data to prototype products/features, deliver insight, predict emerging trends, and provide recommendations to optimize results.

Leaders in Data Science can see different angles of a product or business opportunity, and you know how to connect the dots and interact with people in various roles and functions. You have substantial experience with analytical tools and techniques, and bring a solid skill-set in analyzing data and communicating recommendations. You will deepen your skill-set by working with analytical thought leaders across the company.

With your leadership and professional expertise, you manage a team of data scientists and analysts, plan project goals and lead the overall strategy for your group. You are a recognized authority in your functional area and develop, organize and launch projects that span engineering and analysis.

What You'll Do:

• Lead project teams focusing on ML product development and product analytics.  Interact cross-functionally with a wide variety of leaders and teams, and work closely with Engineers and Product Managers to identify opportunities for design and to assess improvements for Google products.
• Oversee team projects with hands-on analysis and modeling, drawing from multiple analytical methods to choose the right tool and right level of complexity appropriate for the business challenges.
• Collaborate with stakeholders, understand business questions, and formulate quantitative analysis that informs data driven decisions. Build data products (data sets, analysis, models etc.) and tools to drive hypothesis generation and decision making in partnership with engineering and product management teams. Create actionable metrics and design effective experiments. 
• Partner with Product, Engineering and Business leadership teams to identify trends and opportunities, and to develop strategic problem solving road maps.  Prioritize work to optimize the impact of the data science team. 
• Build and prototype analysis pipelines iteratively to provide insights at scale. Develop comprehensive understanding of Impact data structures and metrics, advocating for changes for product development and customer engagement activity.
• Communicate and visualize insights to multiple levels of stakeholders with clarity, informing decision-making. Design and create interactive visualization dashboard to facilitate custom analytics, trouble-shooting, data storytelling, and evangelization of ML products to non-technical audiences.
• Engage broadly with internal and external stakeholders to identify, prioritize, frame, and structure complex and ambiguous challenges, where advanced analytics projects or tools can have the biggest impact.
• Interact cross-functionally with a wide variety of leaders and teams, and work closely with engineers and product managers to identify opportunities for design and to assess improvements for Impact products.  Influence product teams through presentation of data-based recommendations.
• Contribute to Data Science COE knowledge sharing and documentation.  Provide mentorship to junior team members. 
• Manage the development of data resources, requirements gathering, source organization, and the execution and delivery of product / program launches
• Support organizational efforts to screen and recruit members to the data science team
• Onboard and mentor junior team members to help them develop required skills and knowledge to be successful on the team
• Develop and communicate clear requirements and goals for team members
• Provide timely and actionable feedback on performance to team members

What You Have:

• Master’s Degree in Computer Science, Applied Mathematics, Physics, Operations Research, Statistics or other quantitative Social Science fields.  PhD preferred. 
• 7-10 years’ of tech industry work experience as a data analyst, statistician, or data scientist.  Expert knowledge of statistical data analysis, such as linear models, multivariate analysis, stochastic models, sampling methods, and experimental design. 
• Well versed in R, Python, and SQL, and big data query language.
• Proficient with machine learning, AI, data mining and knowledge of advanced statistical modeling.  Experience with big data and cloud platforms to deploy large-scale data science solutions.  Knowledge of distributed computing framework. 
• Predictive modeling, machine learning, and experimentation or causal inference methods
• Product Data Science or Growth Analytics, including in depth experience with experimentation
• Excellent communicator able to articulate business questions and using mathematical techniques to arrive at an answer using available data.
• Forming partnerships and influencing cross-functional leaders in engineering, product, design, or research
• Experience communicating the results of analyses with product and leadership teams to influence the strategy of the product.
• Understanding of digital marketing and statistical algorithms typically used in marketing analytics.  Experience in advertising technology and affiliate marketing preferred. 
• Ability to navigate complex business organizations and manage multiple cross-functional stakeholders.  Experience in leading large projects preferred.
• Demonstrated leadership and self-direction. Willingness to both teach others and learn new techniques.
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

Our Company

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organization that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community

impact.com is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 900 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role At Impact.com

Lead Marketplace Analysts provides quantitative analysis, market expertise and a strategic perspective to our stakeholders throughout the Marketplace Business Unit. In this role, you will serve as an analytics expert for marketplace leaders, using data driven insights to help them make better decisions. You will be responsible for formulating quantitative research based on business needs, performing data analysis, and translating data into meaningful interpretations and recommendations and implementing process improvements. The metrics and analysis you develop will serve as a key input in operations decision-making and product development.

Essential Responsibilities

• Collaborate with cross-functional partners to understand their business needs, formulate and complete end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverables and presentations. You work to turn business questions into data analysis, and make meaningful strategic and operational recommendations.
• Work with large, complex datasets (structured and unstructured), and perform basic descriptive and predictive analysis through statistical modeling, data mining, and data analysis, leveraging statistical software, scripting and database languages.
• Collaborate with Marketplace leaders, consult and jointly define a list of business metrics, create automated workflow to retrieve and monitor the trending of those metrics. Identify actionable insights from these trends, and provide strategic recommendations.
• Deliver effective presentations of findings and recommendations to multiple levels of leadership, creating visual displays of quantitative information
• Develop and automate reports, iteratively build and prototype dashboards to provide insights at scale, solving for analytical needs
• Be a self-starter, motivated by a passion for developing the best possible solutions to problems

Core Competencies And Required Experience

• Bachelor's degree with a quantitative focus (e.g., Statistics, Computer Science, Engineering, Mathematics, Data Sciences, Econometrics). Master’s degree is a plus.
• 6-8 years of relevant experience in an analytical function. Experience at the top 3 management consulting a plus.
• Deep interest and aptitude in data, metrics, analysis and trends and applied knowledge of measurement, statistics and experiment evaluation. Experience with experimental design is a plus.
• Experience working with statistical packages (e.g. R, SAS, Stata, MATLAB, etc) with strong preference for Python
• Experience with articulating product questions, pulling data from datasets (SQL) and using statistics to arrive at an answer
• Experience in scripting with SQL, extracting large sets of data, and design of ETL flows
• Work experience in an interdisciplinary/cross-functional field
• Distinctive problem solving skills and impeccable business judgment
• Capable of translating analysis results into business recommendations
• Strong written and verbal communication skills
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled.
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range: $121,904 - $152,380 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and potential variable annual bonus contingent on Company performance up to 5%.

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-Remote

Role Title: Product Manager, Onboarding

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting! 

As the Product Manager of Onboarding you will be responsible for defining, planning, and executing on new, high quality, in-product, customer experiences to support the strategic development & execution of Impact.com’s product led growth strategy. Your focus will be on evolving our product offering into a simplified and refined approach requiring little to no internal employee involvement and expediting time to value. This role requires a candidate to deeply connect and understand the customer and business needs as well as to partner closely with stakeholders to develop the strategic direction of the product and build out the coinciding roadmap. You will be responsible for influencing stakeholders and cross-organizational action by telling the customer’s story and substantiating recommendations for change.

Requires at least 6 years of experience as a product manager, with significant relevant experience in successfully managing, growing, and commercializing software products, SaaS by preference.

What you will be doing:

• Work directly with customers to discover and prioritize use cases and requirements
• Build and optimize a best-in-class onboarding experience driving both acquisition and engagement throughout our ecosystem 
• Drive alignment across Growth Marketing, Engineering, Product, Design, Data Analytics and Marketing teams to deliver on your vision and strategy
• Strategize and prioritize across the Impact.com user journey for opportunities to accelerate reach and drive funnel metrics
• Oversee building of prototypes and MVP products, measuring successful delivery to our customers and being accountable for KPI’s and OKR targets
• Analyze data and feedback to identify both problem areas and opportunities
• Collaborate with research, design and engineering to create simple and innovative solutions
• Present and justify new ideas to product development leadership
• Prioritize product roadmaps and effectively manage product delivery plans
• Ensure products and releases are launched on schedule with high attention to detail and quality

Does this sound like you?  

• Use Product Management frameworks to align stakeholders and leadership on product direction/key decisions. Effectively influences for best outcomes
• Build feedback and data loops into products and feature-sets  to enable continuous systematic improvement at scale
• Exhibit storytelling and persuasive influencing techniques that build trust with team and partners and establishes long-term relationships
• Strong interpersonal skills, ability to communicate effectively through various methods.
• Self-starter who has a problem-solving aptitude and inventive thinking skills
• Data informed with an aptitude for tackling and distilling extremely large amounts of data into salient insights and timely decision making
• Action-oriented with a demonstrated ability to solve complex problems by creating customer-first solutions and iterating quickly to get results
• Ability to think strategically and implement tactically
• Proven history and track record of setting goals/OKR’s and achieving success in taking platforms to market or generating growth
• A strong understanding of product design, user experience, and product testing.
• Ability to prioritize tasks effectively and handle multiple projects simultaneously.
• Expertise in agile development, defining product requirements and user stories
• Working with engineering and design to ensure successful product delivery
• Nice to have taken the free Affiliate & Partnerships Industry Fundamentals Certification by PXA.

Salary range: $112,000 to $140,000 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting! 

We are growing our sales organization to accommodate the increasing demand for our solution. As an Enterprise Account Executive, you are responsible for growing our client base with a focus on Enterprise clients. You are committed to the success of the enterprise customer that could benefit from Impact.com and deliver the right solution for the client every time. You have a proven track record of consultative sales; the ability to negotiate; a strong understanding of the digital landscape and a willingness to embrace disruptive, fast paced technology companies.

If you are excited about using your creativity, strategic, project management, and consultative selling skills to generate new business then this role will allow you to thrive and succeed. If this is you, we offer competitive compensation with generous benefits, a flexible remote working policy, and a supportive and committed team around you!

What you will be doing: 

• Responsible for building and growing your own book of business, selling to our top accounts 
• Achieving or exceeding individual quota bringing in new clients to Impact.com
• Prior experience driving sales and business development activities
• Focus on executing transactions in an assigned account list and prospect for new opportunities
• Manage complete and complex sales-cycles presenting to C-level executives the value of our product
• Define, execute, and own an engagement plan for key prospects
• Develop and manage strong relationships within our Enterprise market segment, looking for opportunities to add value for the customer and develop additional revenue
• Territory/Vertical identification and research, to formalize a go to market strategy and create qualified target accounts
• Forecast sales activity and revenue achievement, while creating satisfied and referenceable customers

Does this sound like you? 

• Bachelor's Degree.
• Minimum of 5 years of closing sales experience, within SaaS.
• Ability to reach and develop relationships with C-level executives in key verticals
• Understanding of the digital ecosystem landscape and relationships
• Track record of success in carrying an Enterprise quota
• Successful history of net direct new business sales, with the ability to prove consistent delivery against targets
• Track record of over-achieving quota (top 10-20% of company) in past positions
• Experience managing and closing complex sales-cycles- demonstrated ownership of all aspects of territory management
• Experience in bringing innovative / market defining products to market within a competitive landscape
• The ability to build and maintain a strategic outbound motion with your Business Development Representative
• Must work well in a team selling environment
• Ability to travel if needed and work autonomously in a remote environment
• Experience within performance, partner, or affiliate marketing is a plus

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range: $210K-$260K potential total on target earnings (base + commission), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting! 

We are growing our sales organization to accommodate the increasing demand for our solution. As a Mid-Market Account Executive, you will be engaging directly with medium to corporate sized businesses, helping them to grow their business through partnership marketing. You will use proactive and inbound selling strategies to find and close new business, as well as grow the customers' usage of the Impact platform over time.  You will use your knowledge of digital marketing to act as a trusted advisor and business consultant, running the sales process end to end with the customer. Be the face and name of Impact.com to some of the most well-known brands worldwide!

What you will be doing: 

• Develop and be responsible for your own annual, quarterly and monthly territory business plan
• Generate pipeline by proactively sourcing opportunities within the designated territory
• Run discovery calls with C- level executives and department leaders 
• Sell through internal champions to multiple stakeholders, as well as directly to C -level 
• Prepare & deliver world-class demos and value-based presentations
• Answer prospects’ questions about product value, uses, integrations, and implementation
• Proactively drive the process with a prospective client from initial prospecting to a signed contract and internal handoff
• Drive active engagement by all internal and external stakeholders necessary to close a deal
• Update SFDC daily with all relevant details needed to reflect business reality

Does this sound like you?  

• Bachelor's Degree
•  3+ years of closing experience, strong knowledge or experience in SaaS Sales
• Independent person with strong communication, effective problem-solving, networking and presentation skills
• Have a sharp focus on their goals and a belief that their daily, weekly and monthly activities will help achieve them
• Have the desire and commitment to do what it takes to be successful in sales
• Have experience in value based selling (i.e. The Challenger Sale)
• Growth Mindset - naturally curious, prioritizes self development   

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary range: $170K-$200K potential total on target earnings (base + commission), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting!

We are growing our sales organization to accommodate the increasing demand for our solution. We are looking for an experienced and dynamic sales person to own one of our top territories in North America. You will have the opportunity to grow rapidly and gain exposure to new marketing technologies as we progress! As an Account Executive, SMB, you will be responsible for driving the sales process with prospective customers. Strong consultative and analytical skills are important for successful navigation from solution demo, the definition of the scope and final contract. Be the face and name of Impact to some of the most well-known brands worldwide.

Responsibilities:

• Sell the product to the appropriate accounts and manage towards hitting a preset revenue target.
• Generate pipeline by proactively sourcing opportunities within the designated territory.
• Prepare & deliver world-class demos and value-based presentations.
• Answer prospects’ questions about product value, uses, integrations, and implementation.
• Pro-actively drive the process with a prospective client from initial prospecting to a signed contract and internal handoff.
• Drive active engagement by all internal and external stakeholders necessary to close a deal.
• Update SFDC daily with all relevant details needed to reflect business reality.

Does this sound like you:

• Bachelors Degree.
• Ideally 1-3 year of prospecting experience, within SaaS.
• Must be a true hunter!
• Independent person with the desire to excel in a competitive and highly rewarding industry.
• Strong communication, effective problem-solving, networking and presentation skills.
• Proven track record of building territories and addressing client needs.
• Experience handling objections at multiple levels of enterprise organizations.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range: $130K-$180K OTE potential total on target earnings (base + commission), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting!

We are offering a unique opportunity to get an incredible amount of experience with a premier start-up. As a Business Development Representative you will get to learn from a management team that has a proven track record and be put on a fast track to develop your career. You’ll engage with marketing leaders from top tier brands and innovative start-ups, helping them to understand how Impact can bring new value to their business.

What you will be doing: 

• Educate and qualify prospects about our transformative technology and the solution Impact provides for their marketing challenges
• Create opportunities for our account executive team through a combination of cold calling, email campaigns, and social selling techniques
• Work closely with Account Executives to build a pipeline for Impact’s products
• Track and manage prospects through Salesforce
• Participate in team meetings, networking, trade show events and activities to grow the business
• Providing valuable market and product feedback to continue to drive Impact’s business development strategy

Does this sound like you? 

• Bachelor’s Degree required
• Experience in any customer-facing service industry (retail, telesales, real-estate etc.)
• Excited by the prospect of getting an incredible amount of experience with all critical business functions - Sales, Business Development, Marketing, Client Services, Product, Technology and Finance
• Knowledge of Salesforce.com is a plus
• Above all else - hungry, humble and smart. Self-motivated and can get passionate about marketing & technology

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range: $58,500 base salary, and $18,000 variable commission; OTE: $76,500, plus eligibility to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting:  

The Creator Recruiter position is an entirely new role within impact.com. This role will be actively patrolling social media, searching for creators looking for new partnerships and ready to join impact.com. This role involves finding and communicating with creators to pitch impact.com and successfully recruit them to the platform, and is client-facing the majority of the time.

This is a hybrid position that needs to be commutable to an impact.com office when it's necessary to be in-office but is mostly remote. 

Responsibilities: 

• Scrolling social media, podcasts, events, and news outlets to find creators that are not yet on impact.com 
• Understanding how to use our internal systems to find existing creators to cross-reference
• Crafting appealing messaging to approach new creators across various platforms including TikTok, YouTube, Instagram, Facebook, Twitter, and email  
• Pitching creators to join the platform
• Tracking outreach, follow up, approval to the platform, applications to the impact.com marketplace, to ensure a smooth and completed sales process
• Assisting in onboarding creators to the platform by answering their questions and explaining how the platform works 
• Reporting numbers on performance weekly, monthly, and quarterly
• Assisting brands recruit and onboard specific creators to the platform, keeping the brand’s CSM up to date 

Does this sound like you? 

• Understanding of influencer space and creators across verticals and platforms
• Self-motivated and eager to make an impact
• Acute attention to detail and organization skills
• Strong communication and time management
• 3+ years of experience in the influencer industry - marketing, recruiting, management 
• Excellent organizational skills and proficiency in Google Sheets & Excel
• Email adeptness - answer first solution with quick + thoughtful responses
• Level headedness and people-skills needed to maintain personal, professional relationships with influencers and talent managers
• Bonus skills:
  
  • You’re a creator yourself 
  • In the know of up and coming creators/creator-events
  • Personal relationships with creators or talent agencies 
  • Taken the Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.

Salary range: $67,500-$72,000 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• In-Office catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oréal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting:

An opportunity to join a Global company delivering Global Support. The broader Global team consists of around 20x people,  spanning across Cape Town, New York, Santa Barbara and Sydney. The collective teams support our various regions - US, EMEA and APAC. It’s a really exciting time to join the business as we are scaling globally fast, with a massive focus on the Support function.

Does this sound like you?

• Experience (6+ years) in all of these areas is preferable:
• Customer Technical Support
• Global Support
• Working in a SaaS Product based business
• Marketing exposure or experience
• Technical or Analytical Campaign Manager
• Affiliate/Partnership Marketing experience
• Front-end development
• Familiarity with concepts like APIs, FTPs
• Professional interpersonal skills, excellent written and verbal communication.
• Ability to handle conflicting priorities and triage accordingly.
• Strong ability to troubleshoot and debug customer support issues.
• Detail-oriented, able to effectively prioritize tasks and solid time management.
• A healthy dose of initiative and the ability to remain flexible.
• Hungry to learn and continuously grow your knowledge as the Product/Business evolves. 
• Enthusiastic team player.
• Provide on-call support on an as needed basis.
• The ability to own and drive cross departmental projects.

What you will be doing:

• Provide enterprise-level Product Support to our customers and Partners, covering chat and ticketing. 
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
• Contribute to internal and external knowledge Base Support documentation.  arching, diagnosing, troubleshooting, identifying solutions to resolve customer and system issues.
• Following standard procedures for proper escalation of unresolved issues to collaborate with the appropriate internal teams like Product, Engineering, Success to ensure we resolve client issues promptly and efficiently.
• Working with the Snr team to drive operational efficiencies, change and alignment with internal teams. 
• Partner with project stakeholders to ensure that they are adequately informed on the project’s progress.
• Mentoring the broader team.
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

Salary Range: $56,000 - $70,000 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled.
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

Role Title: Director, Customer Solutions

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting! 

The Director of Customer Solutions at impact.com will lead our US Customer Solutions team and be integral to innovating how we engage with customers in a more delightful, next-gen way.

Reporting directly to the Vice President of Engineering in R&D, other key stakeholders include cross functional and regional leaders across the company. The role will drive transformation across multiple teams in a fast-paced and changing environment. This demands flexibility, participative leadership, and passion for delivering great customer experience. 

Salary Range: $160,000 - $200,000 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance up to 5%.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

What you will be doing:

• Partner with cross functional leaders and regional leaders in the organization to identify the best ways to organize customer-facing and adjacent functions for efficiency and improved customer experience 
• Plan and execute departmental OKRs
• Own monthly reporting of KPIs to the leadership team and Customer Solutions teams. Rally Customer Solutions and adjacent teams to improve these KPIs.
• Lead projects to analyze top customer pain points and formulate product solutions to address them.
• Prioritize and escalate issues / product enhancements to Product and Technical teams to achieve results.
• Mentor the team to ensure growth and continue evolving training plans for upskilling, and be a point of escalation as needed. 
• Assist in forecasting resources for the global team and manage hiring plans to bring top talent into the team and deliver delightful customer experiences at scale.
• Create, maintain, improve infrastructures to allow for lean, scalable processes that deliver quality experiences and 24*7 support.
• Continually improve upon existing processes to ensure scaling and success of the global teams.

Does this sound like you? 

• You have a participative and / or transformational leadership style and a self-driven work ethic. You are a self-starter who loves taking initiative and seeing things through to completion.
• You are passionate about delivering great customer experience and have the ability to focus on transparency in tools, processes & infrastructure to make it happen.
• You have curiosity, the desire to learn, and the ability to grasp the product and technical nuances of Impact’s offering.  Our business is changing and growing fast, who knows what the skills of tomorrow will be? Flexibility is key.
• You have strong communication skills, and are able to maintain frequent and clear written communication to connect a distributed team.
• You have superb troubleshooting skills that help you take big problems and break them down into manageable pieces with elegant solutions.
• You have excellent time management skills.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Parental Leave
• Weekly catered lunch, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oréal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting: 

As an Implementation Engineer, you will play a key role in designing and leading successful implementations for our new clients using our innovative web and mobile tracking technology, via varied integration methods such as JavaScript, API, FTP and through 3rd party technology integrations.

Your knowledge of technology and all things tracking coupled with a creative mindset and interpersonal skills will allow you to thrive in this strategic team with a tech first approach, leading client conversations to suggest solutions, rolling out technical integrations to onboard our customers, providing feedback and suggesting innovation to our tech teams.

Responsibilities: 

• Keep up-to-date with Impact’s technology and industry updates
• Design solutions & drive technical implementation of new and existing Impact clients on Impact’s Partnership Cloud
• Lead technical conversations to scope and propose best solution for clients’ business needs
• Produce technical integration documentation and assist client in implementing and troubleshooting issues that may arise
• Work hand-in-hand with our Onboarding team to provide best customer experience for clients and help streamline onboarding
• Support Sales and Pre-sales teams as a product specialist and technical resource for complex deals and general knowledge sharing

Does this sound like you?

• Bachelor’s degree in Computer Science, Engineering, Science, Math or related Science or Commerce discipline
• 2+ years working in a tech-focused role at a digital marketing or technology company. Familiarity of affiliate and/or digital marketing industry preferred.
• General top level understanding of HTML, JavaScript, SQL, API and File transfer protocol
• Self-starter with a focus on creating and/or refining processes
• Voracious learner willing to be out of their comfort zone
• Natural curiosity leading to a deep understanding of the client’s challenges
• Phenomenal problem-solving & troubleshooting skills
• Ability to communicate complex technical information to a non-technical audience
• Excellent verbal & written communication in English
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

Salary Range: $80,000 - $90,000 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled.
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Onsite

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting! 

As a Full Stack Software Engineer on the Core team, you will be working within a fast-paced, agile team, implementing the next generation of the core user application, and building highly scalable features for the world’s biggest brands.  You will learn our cloud, data, and microservice tech stack and tools.  You will own product features from idea to production.

We work with many of the world’s best-known brands - you will be directly building the product we are selling to these companies.

What you will be doing:

• Design and develop features, modules, and services.
• Build internal APIs for sharing data and functionality
• Improve deployments of the company’s applications and services
• Troubleshoot issues before they spoil your weekend
• Work with external APIs
• Be part of a continuously improving, agile team

Does this sound like you?

• 5+ years’ experience building software
• Fluent in Java Spring Framework
• Fluent in relational databases
• Fluent in JavaScript with Vue, React, and/or Angular.
• Experience building applications with public cloud providers and serverless technologies
• Experience with NoSQL database like Elastic and Scylla
• Familiar with message buses like Kafka
• Familiar with Jenkins CI/CD pipelines
• Ready to learn from a team that has taken companies from startup to billion-dollar unicorns
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled.
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

__________

Salary Range: $120,000 - $140,000 per year, eligibility to receive additional variable bonus contingent on Company performance, eligibility to receive equity award.

This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

__________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Hybrid 

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oréal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting!

An exciting opportunity to join the Customer Engineering group at a global company that has teams across New York, Santa Barbara, Cape Town and Sydney. We are scaling fast globally, with a constant focus on functions that can elevate, delight, retain and grow our customer’s experience. As a Software Technical Support Engineer, you will be in the middle of all technical issues facing our client base and will be using your technical expertise to help identify improvements to our technology.

What you will be doing:

• Leading technical integrations of new clients
• Manage and support existing integrations
• Identify and spec out tools/reports that assist with our troubleshooting processes 
• Work closely with other functional teams such as Engineering, Product, Solutions and Customer Success
• Resolve tickets in the incoming Technical Services queue
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
• Assisting in the creation of technical related help content / documentation that is made available to clients

Does this sound like you?

• Undergraduate degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
• 2+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
• Ability to perform log analysis, including writing SQL queries.
• Experience in Web application and tool development is preferred.
• Experience of at least one scripting / programming language (Python, PHP) is preferred.
• Passion for solving customer issues in a fast paced environment
• Excellent verbal and written communication skills
• Ability to learn new technologies quickly and work independently
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled.
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.