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We’re hiring! We are entering an exciting new phase in our evolution, and we want you to grow with us. Check out the current opportunities at impact.com to find your place on our team.

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G&A - Other

Corporate Counsel 2
New York, Santa Barbara
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Role Title: Corporate Counsel 2

The Company

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 6500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting!

Impact’s legal team is expanding to accommodate the company’s explosive business growth. Impact has expanded globally, as well as through acquisition. This is an opportune time to join on the commercial legal side - we are market leaders, we just completed a round of financing and our board and investors are looking to take the company public. This is a pre-IPO opportunity that will help make that IPO a reality. 

What you will be doing: 

This role will work cross-functionally with various teams throughout the company but mainly will focus on supporting our sales, customer success, customer support, accounting, tax, HR and operations teams. Corporate counsel are responsible for drafting and negotiating commercial agreements (using existing templates, improving templates, and third party paper), and for advising business teams as a partner in achieving the company’s objectives. You will also be responsible for protecting the company’s interests, and mitigating risk and liability, in areas such as confidential information, intellectual property, and revenue. This requires a lot of discretion, self-confidence, flexibility and adaptability. 

Does this sound like you? 

This role is perfect for an individual who gets excited about….

  • drafting and negotiating commercial agreements with top brands (Fortune 100, top Internet companies); 
  • facilitating strategic relationships with Impact clients and for Impact clients;
  • developing terms to support a new market - the partnership economy; and
  • navigating continuously developing privacy regulations around the globe; and 
  • collaborating cross-functionally and developing new processes and procedures to support your internal clients.

You have experience managing the end-to-end negotiation of high dollar value, high visibility, complex commercial agreements, including sales agreements, brand marketing agreements, and strategic partnership agreements.

You are capable of balancing legal risk and our goals.

You see the glass as half full.

You have experience with ownership over internal programs and the ability to project manage across departments.

You partner with strategic business development teams from early term sheet conversations through deal close.

You are comfortable advising decision makers and take pride in ownership over projects.

Seeking 6-8 years of experience

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled ( *Based on offices re-opening)
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


G&A - People

Office Manager
Santa Barbara
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Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting!

The Office Manager position plays an integral role in the overall success of impact.com’s Santa Barbara  office administration and culture. This position will be responsible for Office Management by providing hospitality, customer service, and business operations solutions for the impact.com office at the building level. Our People Operations Team is at the core of what builds an exciting company culture. If you love helping people solve problems and encouraging excellence, then this is the team for you!

Responsibilities:

  • Supporting the HR People Operations team administratively 
  • Managing the Santa Barbara office facilities
  • Optimizing business processes
  • Improving the office environment 
  • Reducing office related costs

Does this sound like you:

  • Collaborative Leader
  • Empathetic Ethics
  • Savvy Business Acumen
  • Relationship Builder
  • Trustworthy Consultant
  • Critical Thinker
  • Global Awareness
  • Exceptional Communicator

Benefits:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Recruiter
Columbus, New York, San Francisco, Santa Barbara, Seattle
Read more

Our Company: 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.  

Impact is the global leader in Partnership Automation.  We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships.  From social influencers, B2B, strategic partners, publishers, and traditional affiliates...we have them covered. Our combined suite of products covers the full life partnership lifecycle including; onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud.  Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 800 employees and eleven offices across the United States, Europe, Africa and Asia. 

If you have a desire to work in an organization that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

Your Role at Impact:

As a key member of the Global TA Team, you will be part of our growing US Team. You will partner with our Go-To-Market (GTM) functions, continuing to build out world class teams across the United States. You will own the entire end to end recruitment process, whilst partnering with impact.com leadership. You will grow and build out our US locations ( New York, Santa Barbara, Seattle and Columbus), remote and other planned hubs. You will ensure a best in class candidate and hiring manager experience. 

Does this sound like you? 

  • Experienced recruiter across Go-To-Market (GTM)  - sales, customer success, marketing & operations
  • Experience of hiring across key US markets 
  • Able to source and build talent pools of passive candidates via multiple channels
  • Strong communication and business partnering skills
  • Ability to work across all levels of Impact.com, owning relationships across different departments
  • Consultative approach and mindset. Thinking and acting like a true business partner 
  • Happy to work autonomously, whilst aligning to the wider business OKRs
  • Agile mindset - happy to hire across other regions if needed and get involved in value add project work
  • Data mindset - you use data to drive hiring plans and update hiring managers 

Responsibilities:

  • Drive the full cycle recruitment process for Go-To-Market (GTM) hiring and have a “hands-on” approach to attracting, assessing and on-boarding the best talent
  • Devise creative ways to build multiple talent pipelines and execute on research, referral generation, sourcing campaigns and events
  • Assess current processes and advise on process improvement opportunities with the aim of standardizing our recruiting practices
  • Analyze and research recruitment data, online market trends and previous marketing activities to direct activities

Benefits/Perks:

  • Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both
  • Training & Development 
  • Flexible work hours
  • Health Insurance
  • Casual work environment

impact.com is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

 


R&D - Tech

Full Stack Engineer (Partnerships)
San Francisco, Santa Barbara, Seattle
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Role Title: Software Engineer (Partnerships)

 

The Company

 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 




Why this role is exciting! 

As a Software Engineer on the Partnerships team, you will be working within a fast-paced, agile team, implementing the next generation of the Impact’s partnership automation platform for the world’s biggest brands.  You will learn our cloud, data, and microservice tech stack and tools.  You will own product features from idea to production.

We work with many of the world’s best-known brands - you will be directly building the product we are selling to companies.



What you will be doing:

  • Design and develop features, modules, and services
  • Build internal APIs for sharing data and functionality
  • Improve deployments of the company’s applications and services
  • Troubleshoot issues before they spoil your weekend
  • Work with external APIs
  • Be part of a continuously improving, agile team

 

Does this sound like you?

  • 3+ years experience building software
  • Experience in Java Spring Framework
  • Experience in relational databases
  • Experience building applications with public cloud providers and serverless technologies
  • Experience with NoSQL database like Elastic and Scylla
  • Familiar with message buses like Kafka
  • Familiar with CI/CD pipelines
  • Ready to learn from a team that has taken companies from startup to billion dollar unicorns

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Senior Software Engineer (Core/Brand XP)
San Francisco, Santa Barbara, Seattle
Read more

Role Title: Senior Software Engineer (Core/Brand XP)

 

The Company

 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 




Why this role is exciting! 

As a Senior Software Engineer on the core team, you will be working within a fast-paced, agile team, implementing the next generation of the core user application, and building highly scalable features for the world’s biggest brands.  You will learn our cloud, data, and microservice tech stack and tools.  You will own product features from idea to production.

We work with many of the world’s best-known brands - you will be directly building the product we are selling to these companies.



What you will be doing:

  • Design and develop features, modules, and services
  • Build internal APIs for sharing data and functionality
  • Improve deployments of the company’s applications and services
  • Troubleshoot issues before they spoil your weekend
  • Work with external APIs
  • Be part of a continuously improving, agile team

 

Does this sound like you?

  • 7+ years experience building software
  • Fluent in Java Spring Framework
  • Fluent in relational databases
  • Experience building applications with public cloud providers and serverless technologies
  • Experience with NoSQL database like Elastic and Scylla
  • Familiar with message buses like Kafka
  • Familiar with CI/CD pipelines
  • Ready to learn from a team that has taken companies from startup to billion dollar unicorns

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Senior Software Engineer (Java, Scala, Cloud)
Columbus, Santa Barbara
Read more

Role Title: Software Engineer (Java, Scala, Cloud)

 

The Company

 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

 

Why this role is exciting! 

As an Engineer at Impact, you'll work on a global team, building real time data processes at-scale. You can be part of the design and build of distributed systems with an opportunity to become an expert in the field.

 

We work with many of the world’s best-known brands - you will be directly building the product we are selling to these companies.

 

What you will be doing: 

  • Design, Code, and Automate Tests for new features
  • Solve real-world problems on the Partnership Platform for well-known brands
  • Solve technical engineering problems of scale and performance
  • Work directly with Product & Engineering to gather requirements
  • Be part of an agile team process and continuous improvement
  • Collaborate over Slack and Zoom with remote team members
  • Role is expected to share in on-call rotation; team owns production

 

Does this sound like you?

  • 1-5 years experience programming using open source technologies
  • Good communication skills
  • Good problem-solving skills
  • Work well independently and collaboratively
  • B.S. in Computer Science or equivalent experience
  • Tools & Skills
    • Java / Scala | SQL
    • Git | Gradle / Maven | IntelliJ / Eclipse
    • MacOs / Linux | Cloud Computing | Big Data
    • Apache: Spark, Kafka, Impala, Kudu
    • Google: Dataproc, PubSub, BigQuery

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

--

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Software Engineer (Core/Brand XP)
San Francisco, Santa Barbara, Seattle
Read more

The Company

 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 




Why this role is exciting! 

As a Software Engineer on the core team, you will be working within a fast-paced, agile team, implementing the next generation of the core user application, and building highly scalable features for the world’s biggest brands.  You will learn our cloud, data, and microservice tech stack and tools.  You will own product features from idea to production.

We work with many of the world’s best-known brands - you will be directly building the product we are selling to these companies.



What you will be doing:

  • Design and develop features, modules, and services
  • Build internal APIs for sharing data and functionality
  • Improve deployments of the company’s applications and services
  • Troubleshoot issues before they spoil your weekend
  • Work with external APIs
  • Be part of a continuously improving, agile team

 

Does this sound like you?

  • 3+ years experience building software
  • Experience in Java Spring Framework
  • Experience in relational databases
  • Experience building applications with public cloud providers and serverless technologies
  • Experience with NoSQL database like Elastic and Scylla
  • Familiar with message buses like Kafka
  • Familiar with CI/CD pipelines
  • Ready to learn from a team that has taken companies from startup to billion dollar unicorns

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Software Technical Support
Columbus, New York, San Francisco, Santa Barbara, Seattle
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

An opportunity to join a Global company delivering Global Support. The broader Global team consists of around 20x people,  spanning across Cape Town, New York, Santa Barbara and Sydney. The collective teams support our various regions - US, EMEA and APAC. It’s a really exciting time to join the business as we are scaling globally fast, with a massive focus on the Support function.

Does this sound like you?

  • Experience (3+ years) in all of these areas is preferable:
    • Customer Technical Software Support
    • Global Support
    • Working in a SaaS Product based business
    • Marketing exposure or experience
    • Technical or Analytical Campaign Manager
    • Affiliate/Partnership Marketing experience
    • Front-end development
    • Familiarity with concepts like APIs, FTPs

What you bring to the role:

  • Professional interpersonal skills, excellent written and verbal communication.
  • Ability to handle conflicting priorities and triage accordingly.
  • Strong ability to troubleshoot and debug customer support issues.
  • Detail-oriented, able to effectively prioritize tasks and solid time management.
  • A healthy dose of initiative and the ability to remain flexible.
  • Hungry to learn and continuously grow your knowledge as the Product/Business evolves. 
  • Enthusiastic team player.
  • Provide on-call support on an as needed basis.
  • The ability to own and drive cross departmental projects.

What you will be doing:

  • Provide enterprise-level Product Support to our customers and Partners, covering chat and ticketing. 
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
  • Contribute to internal and external knowledge Base Support documentation.  arching, diagnosing, troubleshooting, identifying solutions to resolve customer and system issues.
  • Following standard procedures for proper escalation of unresolved issues to collaborate with the appropriate internal teams like Product, Engineering, Success to ensure we resolve client issues promptly and efficiently.
  • Working with the Snr team to drive operational efficiencies, change and alignment with internal teams. 
  • Partner with project stakeholders to ensure that they are adequately informed on the project’s progress.
  • Mentoring the broader team.

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Software Technical Support Engineer
San Francisco, Santa Barbara, Seattle
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

An exciting opportunity to join the Customer Engineering group at a global company that has teams across New York, Santa Barbara, Cape Town and Sydney. We are scaling fast globally, with a constant focus on functions that can elevate, delight, retain and grow our customer’s experience. As a Technical Services Engineer, you will be in the middle of all technical issues facing our client base and will be using your technical expertise to help identify improvements to our technology.

What you will be doing:

  • Leading technical integrations of new clients
  • Manage and support existing integrations
  • Identify and spec out tools/reports that assist with our troubleshooting processes 
  • Work closely with other functional teams such as Engineering, Product, Solutions and Customer Success
  • Resolve tickets in the incoming Technical Services queue
  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
  • Assisting in the creation of technical related help content / documentation that is made available to clients

Does this sound like you?

  • Undergraduate degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
  • 2+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
  • Ability to perform log analysis, including writing SQL queries.
  • Experience in Web application and tool development is preferred.
  • Experience of at least one scripting / programming language (Python, PHP) is preferred.
  • Passion for solving customer issues in a fast paced environment
  • Excellent verbal and written communication skills
  • Ability to learn new technologies quickly and work independently

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


S&M - Marketing

Demand Generation Manager, Digital Marketing
New York, Santa Barbara
Read more

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting!

As paid media manager, you will have the opportunity to develop a multi-mix/multi-million dollar media strategy across paid social and paid search.

Working under the Sr. Manager of Demand Generation and alongside the demand generation team, design and content, the Paid Media Manager is responsible for owning the development and optimization of campaigns and ultimately generating net-new pipeline for our business. 

You’ll be responsible for developing highly targeted campaign messaging and design, as well as manage campaign deliverables and launch timelines to generate business. You will also have the opportunity to identify new campaign opportunities and areas for optimization.

Responsibilities:

  • Plan, execute, analyze, optimize and report on all paid digital efforts globally including paid search, social advertising (Facebook, LinkedIn, Shopify Marketplace and test new channels (TikTok), and display/retargeting
  • Own the roadmap for paid media as we scale into new markets, acquire new companies and test customer marketing via paid media channels 
  • Monitor and report on paid media performance
  • Partner with Marketing Ops and DG leadership to understand campaign efficiency and ROI and suggest ways to optimize spend
  • Maintain campaign budgets
  • Suggest new, innovative areas for growth, both paid and non-paid

Does this sound like you?

  • Experience managing campaign optimization and spend to remain in budget
  • Strong collaboration and project management experience
  • Experience tracking and reporting on campaign performance
  • Strong critical thinking and analytical skills
  • 5-7 years of Demand Generation, digital marketing
  • Bonus points: B2B experience  / global experience

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Demand Generation Manager, Digital Marketing
New York, Santa Barbara
Read more

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting!

As paid media manager, you will have the opportunity to develop a multi-mix/multi-million dollar media strategy across paid social and paid search.

Working under the Sr. Manager of Demand Generation and alongside the demand generation team, design and content, the Paid Media Manager is responsible for owning the development and optimization of campaigns and ultimately generating net-new pipeline for our business. 

You’ll be responsible for developing highly targeted campaign messaging and design, as well as manage campaign deliverables and launch timelines to generate business. You will also have the opportunity to identify new campaign opportunities and areas for optimization.

Responsibilities:

  • Plan, execute, analyze, optimize and report on all paid digital efforts globally including paid search, social advertising (Facebook, LinkedIn, Shopify Marketplace and test new channels (TikTok), and display/retargeting
  • Own the roadmap for paid media as we scale into new markets, acquire new companies and test customer marketing via paid media channels 
  • Monitor and report on paid media performance
  • Partner with Marketing Ops and DG leadership to understand campaign efficiency and ROI and suggest ways to optimize spend
  • Maintain campaign budgets
  • Suggest new, innovative areas for growth, both paid and non-paid

Does this sound like you?

  • Experience managing campaign optimization and spend to remain in budget
  • Strong collaboration and project management experience
  • Experience tracking and reporting on campaign performance
  • Strong critical thinking and analytical skills
  • 5-7 years of Demand Generation, digital marketing
  • Bonus points: B2B experience  / global experience

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


S&M - Sales

Account Executive - Mid Market
Remote (US), San Francisco, Santa Barbara, Seattle
Read more

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organization that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 700 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

We are growing our sales organization to accommodate the increasing demand for our solution. We are looking for an experienced and dynamic sales person to own one of our top territories in North America. You will have the opportunity to grow rapidly and gain exposure to new marketing technologies as we progress! As a Mid-Market Account Executive, you will be responsible for driving the sales process with prospective customers. Strong consultative and analytical skills are important for successful navigation from solution demo, the definition of the scope and final contract. Be the face and name of Impact to some of the most well-known brands worldwide.

Responsibilities:

  • Sell the product to the appropriate accounts and manage towards hitting a preset revenue target.
  • Generate pipeline by proactively sourcing opportunities within the designated territory.
  • Prepare & deliver world-class demos and value-based presentations.
  • Answer prospects’ questions about product value, uses, integrations, and implementation.
  • Pro-actively drive the process with a prospective client from initial prospecting to a signed contract and internal handoff.
  • Drive active engagement by all internal and external stakeholders necessary to close a deal.
  • Update SFDC daily with all relevant details needed to reflect business reality.

Does this sound like you:

  • Bachelors Degree.
  •  3+ years of closing experience, within SaaS.
  • Must be a true hunter!
  • Independent person with the desire to excel in a competitive and highly rewarding industry.
  • Strong communication, effective problem-solving, networking and presentation skills.
  • Proven track record of building territories and addressing client needs.
  • Experience handling objections at multiple levels of enterprise organizations.

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • 401k matching
  • Stock Options
  • Flexible work hours
  • Maternity/Paternity Leave
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

Work and Team Environment:

Due to current restrictions/advisories from the government all of our teams are working completely remotely. While we miss working together in the office, we also aim to keep every one of our employees and our community healthy and are committed to re-opening our collaborative spaces in a safe manner as soon as (and not before!) it is responsible to do so. Impact is still growing during this time and as we do we are adapting to the new challenges set before us by listening to our customers and our co-workers first at all times.

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Business Development Representative
Santa Barbara
Read more

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

We are offering a unique opportunity to get an incredible amount of experience with a premier start-up. As a Business Development Representative you will get to learn from a management team that has a proven track record and be put on a fast track to develop your career. You’ll engage with marketing leaders from top tier brands and innovative start-ups, helping them understand how Impact can bring new value to their business.

Responsibilities:

  • Educate and qualify prospects about our transformative technology and the solution Impact provides for their marketing challenges
  • Create opportunities for our account executive team through a combination of cold calling, email campaigns, and social selling techniques
  • Work closely with Account Executives to build a pipeline for Impact’s products
  • Track and manage prospects through Salesforce.com
  • Participate in team meetings, networking, trade show events and activities to grow the business
  • Providing valuable market and product feedback to continue to drive Impact’s business development strategy

Does this sound like you?

  • Bachelor's Degree required
  • Experience in any customer-facing service industry (retail, telesales, real-estate etc.)
  • Excited by the prospect of getting an incredible amount of experience with all critical business functions - Sales, Business Development, Marketing, Client Services, Product, Technology and Finance
  • Knowledge of Salesforce.com is a plus
  • Above all else - hungry, humble and smart. Self-motivated and can get passionate about marketing & technology

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours
  • parties and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

____________________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SM1

Customer Success Director
New York, Santa Barbara
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 800 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Customer Success Director (CSD), you will be responsible for the management of client relationships to promote retention and growth. The CSD develops strategic, goal-driven account plans and processes to ensure productive relationships with clients while mentoring associate CSM's. This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

Does this sound like you?

  • 5-7+ years Account Management or Customer Success experience, preferably B2B
  • Bachelor's Degree (Business, Marketing or related field a plus)
  • Consistent track record of providing stellar support to customers.
  • Strong understanding of the digital marketing ecosystem
  • Healthy dose of initiative and the ability to remain flexible
  • Detail-oriented and able to efficiently prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Proven track record of quality verbal and written communication skills. 
  • Customer Focused, Commercially-minded, Service-oriented
  • Enthusiastic teammate
  • Great conflict resolution skills
  • Excellent time management skills

Responsibilities:

  • Delivering world-class support to our top clients.
  • Maintain a balanced proactive/reactive relationship with your assigned accounts.
  • Expand Impact’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior level people that have decision making authority.
  • Partner with our Sales organization to uncover and capitalize on upsell and expansion opportunities. 
  • Dedicated duties include account monitoring, regular check-ins and relationship building.
  • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Success Manager
New York, Santa Barbara
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

Does this sound like you?

  • 3-5+ years customer service/relationship experience, preferably B2B
  • Bachelor's Degree (Business, Marketing or related field a plus)
  • Consistent track record of providing stellar support to customers.
  • Strong understanding of the digital marketing ecosystem
  • Healthy dose of initiative and the ability to remain flexible
  • Detail-oriented and able to efficiently prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Professional communication skills
  • Enthusiastic teammate
  • Great conflict resolution skills
  • Excellent time management skills

Responsibilities:

  • Delivering world-class support to our top clients.
  • Maintain a balanced proactive/reactive relationship with your assigned accounts.
  • Dedicated duties include account monitoring, regular check-ins and relationship building.
  • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Enablement Specialist - Partnerships Team
Santa Barbara
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting!

Do you love being part of the action? Are you passionate about strategic rollouts? Partner with our Sales, Product and Marketing teams to assist in our most important go-to-market launches. Participate in their success by building strong relationships, executing learning programs and playbooks and supporting deal strategy. Have a big impact by supporting global sales teams in the US, EMEA and APAC.

Does this sound like you:

  • Minimum of 3 years in learning, sales enablement, or relevant client facing experience, (channel experience, Saas/B2B/Digital experiences are a plus) 
  • BA Degree or above in Corporate Training, Psychology, Sociology, or in arts performance with educational (teaching) experience (a plus)
  • Established as a strong influencer across organizations
  • Fantastic standing amongst cross-functional teams throughout past working initiatives

Responsibilities:

  • Act as a partnership SME, enabling sales team to understand the value of the Partnership Cloud
  • Design, develop and maintain training strategies and programs for the Partnership Team, Tech Partners and Agency Partners
  • Presenting to groups of Sales/CS/AM teams within our biggest Tech and Agency Partner's orgs
  • Align internally with Sales and other Enablement team members to support go-to-market activities across the revenue organization
  • Ensuring the Tech Partnership and Agency Partnership teams are enabled on new features solutions that are being rolled out
  • Developing pitch content used for Tech and Agency Partner enablement motions
  • Continue to assure that "advertiser-focused" content is kept up to date in Seismic
  • Build strong relationships with internal stakeholders, identify and leverage SMEs
  • Constantly monitor, assess and improve training content & tools

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

_______________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Enterprise Customer Success Manager
New York, Santa Barbara
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

Does this sound like you?

  • 3-5  years customer service experience, preferably B2B
  • Bachelor's Degree (Business, Marketing or related field a plus)
  • Consistent track record of providing stellar support to customers.
  • Strong understanding of the digital marketing ecosystem
  • Healthy dose of initiative and the ability to remain flexible
  • Detail-oriented and able to efficiently prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Professional communication skills
  • Enthusiastic teammate
  • Great conflict resolution skills
  • Excellent time management skills

Responsibilities:

  • Delivering world-class support to our top clients.
  • Maintain a balanced proactive/reactive relationship with your assigned accounts.
  • Dedicated duties include account monitoring, regular check-ins and relationship building.
  • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.




Support

Onboarding Success Manager
New York, San Francisco, Santa Barbara
Read more

The Company

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 700 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting! 

They say first impressions go a long way, right? Be part of the team that gets to set the stage for our customers’ first interactions with Impact! Our Onboarding team is customer and partnership obsessed and is focused on ensuring all customers have a delightful experience joining Impact. 

What you will be doing: 

As a Onboarding Success Manager, you will be responsible for ensuring clients are setup for partnership success in a timely and efficient manner. You will be accountable for a subset of accounts and responsible for addressing their questions and needs and delivering a positive experience. 

  • The Onboarding Success Manager assists paying clients to quickly setup and launch their accounts. The position acts as the success manager for clients that have transitioned from Sales, ensuring that each milestone to reach account launch is completed on time and effectively.
  • The Onboarding Success Manager is responsible for owning the client relationship during onboarding, answering client questions, taking any requested phone calls and leading any specialized trainings. Their goal is to ensure the client is set up for success by understanding the specific client’s business and advising on best practices and key features that align with their goals, needs, and integration.
  • They will work closely with their Team Leads to ensure all necessary tasks are completed during the setup phase. The OM will be responsible for following the Onboarding Process and escalating any issues to their Team Leads. The Onboarding Success Manager will also work with Onboarding Solution Architects to ensure the technical implementation is designed, delivered, integrated, tested, and validated in a successful, expeditious manner.
  • The Onboarding Success Manager is a strong individual contributor and champion for improved onboarding and activation tools such as SFDC improvements/reports/dashboards, project plans, guidelines, documents, training, internal documentation etc. They are able to work in a fast-paced work environment and effectively switch gears between dealing with several clients via different communication methods.

Essential Responsibilities:

  • Responsible for a portfolio of new accounts including launching, following defined onboarding process, and ensuring metrics are accurate across all clients. Onboarding Success Manager should always know the current status of an account in their book of business.
  • It is the Onboarding Success Manager's main goal to launch client by billing start date and help them reach the point of first value (first partner action) within the platform.
  • Track activity and update client records.
  • Ensure critical client account and business information is captured and documented to ensure a smooth transition to Success

Does this sound like you?  

  • Curious minded 
  • Customer obsessed 
  • Critical thinker 
  • Multi-tasker 
  • Excellent communicator 
  • Passion to learn
  • 2+ years of experience in project mgmt, support, or account mgmt

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Publisher Development Manager
New York, Santa Barbara
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Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting: 

As a Publisher Development Manager, you will be responsible for managing day-to-day interactions with a portfolio of publisher customer accounts at Impact. You will use strong problem solving and solution driven thinking. You will drive a world-class partner experience that builds trust, retention and loyalty. Your role is pivotal to ensure publishers feel supported and empowered to grow their partnerships with our advertisers at Impact.

What you will be doing:

  • Responsible for meeting publisher account growth targets to increase publisher revenue (payout).
  • Create development plans for the assigned book of business that builds trust, retention, and loyalty with publisher partners.
  • Identify, propose and support new matchmaking efforts for publishers with Impact advertiser partners.
  • Capable of Identifying and escalating publisher challenges early, succinctly and with a potential resolution.
  • Analyze publisher data quarterly to ensure publishers are engaged and growing.
  • Build strong relationships with internal teams at Impact including but not limited to: Customer Growth, Support/Customer Solutions, Onboarding, Technical Services and the Partnerships Lab team.

Does this sound like you?

  • Strong communicator: communicate effectively with publishers, advertisers and internal team members
  • Influential: be persuasive and command respect, by being a leader and expert in your knowledge of our company and products
  • Data-driven: accurately measure the effectiveness of programs and efforts, use findings to improve processes
  • Prioritization: prioritize effectively based on activities that will receive higher return for all audiences 
  • Visionary: be able to diagnose potential issues before they arise
  • Agile: be able to adapt quickly to changes and adopt new strategies
  • Self-Motivated, Attention to Detail, Passion for Learning, Team player

Benefits/Perks:

  • Medical Aid and Provident Fund 
  • Unlimited leave
  • Flexi-time
  • Casual work environment
  • Development & training

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.