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We’re hiring! We are entering an exciting new phase in our evolution, and we want you to grow with us. Check out the current opportunities at impact.com to find your place on our team.

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Finance

Paralegal
Shanghai
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Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at Impact:

The Paralegal will provide support to our General Counsel, the legal team and impact.com team members in the APAC region in the following areas: contract drafting and review, contract database and file maintenance, corporate compliance and corporate governance matters, contract searches and filings, and other legal matters as needed, including research and special projects.

What You'll Do:

  • Administer routine contract requirements, maintain contract calendar, prepare and file required filings
  • Assist in administration of the corporate secretary function for the APAC subsidiaries of impact.com
  • Review legal bills from outside counsel and report to the General Counsel concerning outside legal spending
  • Conduct research and resolve routine law questions under the guidance of supervising attorney
  • Prepare routine documents, agreements and instruments, such as confidentiality, consulting, commercial agreements (client, strategic partner and vendors), and insurance certificates
  • Maintain contract database
  • Handle information requests to and from other company personnel, including research of legal matters and historical information from company records and information from other departments regarding corporate entities, commercial transactions and litigation; review documents and transmit information and documents to outside counsel and company personnel with minimal guidance
  • Coordinate with marketing, General Counsel and outside counsel regarding trademark and branding matters
  • Furnish assistance in financing and business development transactions, including due diligence, review and preparation of schedules
  • Furnish litigation support including file set-up and maintenance, document and fact gathering, review and preparation of discovery materials, and coordination of work through impact.com legal team and outside counsel
  • Manage special projects, both internally sourced and outsourced to consultants or outside counsel

What You Have:

  • Paralegal Degree or Certification required; law degree preferred
  • 5-10 years corporate legal experience
  • Driven and self-motivated with a strong desire for learning
  • Extremely organized with a strong sense of priority, urgency and commitment to deadlines
  • Exceptional writing skills
  • Ability to manage a heavy workload and prioritize multiple projects • Ability to work independently while functioning well in a team environment
  • Ability to understand general business operations, issues and dynamics beyond the scope of basic legal issues
  • Ability to communicate effectively with members of other departments in order to support their functions as well as to assist them in supporting the legal staff
  • Strong computer skills, including proficiency with Microsoft Office products (Word, PowerPoint & Excel)
  • Bi-lingual Mandarin Chinese and English (legal terminology fluency required, both spoken and written)

Nice to have:

Benefits

  • Unlimited PTO policy
  • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Training & Development
  • Learning the advanced partnership automation products
  • Private Health Insurance
  • Stock Options
  • 3-year vesting schedule pending Board approval
  • Primary caregiver leave
  • Internet Allowance
  • Flexible work hours
  • Casual work environment
  • Technology stipend

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.


#LI-Hybrid


Sales

Account Executive - China
Shanghai
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Our Company:

At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun and talented people solving cutting edge marketing challenges with technology, and advance your career, this is the place for you.  

Impact.com is the global leader in Partnership Automation and catalyst for the new Partnership Economy. Impact accelerates enterprise growth by scaling discovery, recruitment, onboarding, engagement and optimization of all types of partnerships. Impact’s Partnership CloudTM provides automation for the full partnership life cycle; confident decision making and optimization through measurement and attribution; and protection from fraud. Impact drives revenue growth for global enterprises such as Cabela’s, Fanatics, Getty Images, Lenovo, Levi’s, Techstyle and Ticketmaster. Founded in Santa Barbara, CA in 2008, Impact has grown to over 1000 employees and ten offices across the United States, Europe, Africa and Asia.

Why this role is exciting:

The Impact Account Executive through a clear understanding of the Impact Partnership Cloud, prospects, educates and secures operationally viable customers and achieves a targeted revenue goal.

Responsibilities:

  • Build revenue and surpass assigned quarterly & annual quotas
  • Convey advantages through online or in-person prospecting, discovery and demo of the platform
  • Educate prospects on Impact products, associated benefits and build a business case
  • Collaborate within and outside of sales team to ensure successful client onboarding
  • Actively prospect new business to fulfil pipeline obligations
  • Accurately report pipeline performance and velocity to direct manager through proper documentation via Salesforce
  • Ensure customers are prepared to enter operational and onboarding queue for successful implementation
  • Constantly build knowledge and understanding of marketing ecosystem and how Impact plays a role
  • Maintain positive attitude, highlighted by persistence and curiosity
  • Be an expert in your product line and industry ecosystem
  • Achieve requisite NMRR goal as assigned by management
  • Build 3X of quarterly quota in pipeline phase through prospecting and diagnostic calls
  • Continually improve win close rate (~20% of all open opps)
  • Maintain forward momentum through deal stage velocity

Does this sound like you?

  • You have consultative and solution focused approached to selling and know how to ask the right questions
  • You love presenting and do this is a way that is authentic, captivating and insightful
  • You use the written word to your advantage by making the complex simple and the simple compelling
  • You communicate and act with empathy
  • You are self-driven, you hold yourself accountable, you are naturally curious and you can think strategically, execute tactically and remain patient and positive.
  • You have experience in the Digital marketing world and can navigate the ecosystem
  • Experience with Salesforce, Gsuite, excel and powerpoint
  • Experience with outbound communication tools a + (salesloft, Groove .)
  • 1-2 years of SaaS sales experience
  • 3-4 years in a client facing role
  • 2+ years of outbound communication and know how to capture attention 

Benefits/Perks:

  • Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Training & Development - learning the advanced partnership automation products
  • Flexible work hours
  • Private Health Insurance
  • Internet Allowance
  • Casual work environment
  • Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-RL1

Implementation Engineering
Shanghai
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Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at Impact:

Implementation Engineer manages providing ideal technical solutions for our clients. Working along with the OSMs, this role designs technical implementation plans and proceeds integrations in the post-sale phase. This role should have a certain technology background, able to resolve complex integrations and answer clients’ technical questions. Besides, this role also should be able to provide technical consulting service for prospects in the pre-sale phase, collaborating with Sales.

 

What You'll Do:

  • Be familiar with company's products and solutions
  • Communicate with clients’ tech teams, proceeding clients’ technical integrations with impact.com
  • Troubleshooting during technical integrations
  • Collaborate with OSM, pushing forward clients’ onboarding projects

What You Have:

  • 1-3 years experience supporting SaaS products
  • Bachelor degree or above in computer science or information systems, familiar with JS and API development is preferred
  • Experience of technical support or technical integration projects is preferred
  • Quick learning
  • Excellent communication / interpersonal skills
  • Chinese (Mandarin) and English communication

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

  • Hybrid, Casual work environment
  • Unlimited PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Primary caregiver leave
  • Training & Development
    • Learning the advanced partnership automation products
  • Private Health insurance
  • Mental Health & Wellness care via Modern Health
  • Restricted Stock Units
  • Internet Allowance
  • Fitness club fee reimbursements
  • Technology stipend 
  • Bi-weekly lunches

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Hybrid

Implementation Engineering
Shanghai
Read more

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at Impact:

技术服务工程师为我们的客户提供理想的技术解决方案和技术支持。协同项目经理,技术服务工程师需要在售后阶段设计技术方案,推进对接项目进展。技术服务工程师需要具备一定的技术背景,解决复杂的客户技术对接,解答客户技术难题。此外,必要时也需要协助销售在售前阶段为客户提供技术咨询服务。

 

What You'll Do:

  • 熟悉公司的产品和解决方案
  • 与客户技术团队沟通,推进客户与impact.com平台的技术对接
  • 解决对接过程中遇到的技术问题
  • 与项目经理协作,推进项目整体顺利进展

What You Have:

  • 1-3年SaaS产品技术支持经验
  • 本科及以上计算机科学或信息系统相关专业背景,熟悉JS和API接口开发优先
  • 有相关技术支持工作经验,技术对接项目经验者优先
  • 学习能力强
  • 良好的人际关系处理与沟通能力
  • 中文(普通话)与英文会话能力

Nice to Have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

  • Hybrid, Casual work environment
  • Unlimited PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Primary caregiver leave
  • Training & Development
    • Learning the advanced partnership automation products
  • Private Health insurance
  • Mental Health & Wellness care via Modern Health
  • Restricted Stock Units
  • Internet Allowance
  • Fitness club fee reimbursements
  • Technology stipend 
  • Bi-weekly lunches

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Hybrid

Senior Customer Success Manager - Greater China
Shanghai
Read more

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at Impact:

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

What You'll Do:

  • Platform Knowledge : Run platform training and can consult on contracts, finance, ad tracking, and reporting.
  • Account Management: Coordinate strategic initiatives with direction from manager.
  • Customer Communications: Coordinate  communication including customer facing messaging regarding initiatives, outages, marketing efforts, etc. under the guidance of the manager. ensures clients communication including email, ticketing, and slack is documented in SFDC.
  • Escalation Management: Distill feedback from clients and manage creation of all necessary documentation, including JIRA ticket, project trackers, and SFDC.
  • Project/Task Management: Follow established processes for ticket creation and project tracking utilizing JIRA, Project Plans, SFDC, Coordinates status updates from key stakeholders under the guidance of manager.
  • Commercial Efforts: Coordinate all renewal and expansion opportunities.

What You Have:

  • 2-3 years customer service experience, preferably B2B
  • Bachelor's Degree (Business, Marketing or related field a plus)
  • Consistent track record of providing stellar support to customers.
  • Solid understanding of the digital marketing ecosystem
  • A healthy dose of initiative and the ability to remain flexible
  • Detail-oriented and able to effectively prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Professional interpersonal skills
  • Enthusiastic teammate
  • Phenomenal conflict resolution skills
  • Excellent time management skills

 

Benefits/Perks:

  • Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Training & Development - learning the advanced partnership automation products
  • Flexible work hours
  • 6 months primary caregiver leave
  • Private Health Insurance
  • Internet Allowance
  • Casual work environment
  • Restricted Stock Units
  • Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-RL1