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We’re the trailblazers of the new partnership economy, and we need smart, driven individuals like you.

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We’re hiring! We are entering an exciting new phase in our evolution, and we want you to grow with us. Check out the current opportunities at impact.com to find your place on our team.

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Customer Success

Customer Success Manager

Shanghai

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com:

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

What You'll Do:

Platform Knowledge : Run platform training and can consult on contracts, finance, ad tracking, and reporting.
Account Management: Coordinate strategic initiatives with direction from manager.
Customer Communications: Coordinate communication including customer facing messaging regarding initiatives, outages, marketing efforts, etc. under the guidance of the manager. ensures clients communication including email, ticketing, and slack is documented in SFDC.
Escalation Management: Distill feedback from clients and manage creation of all necessary documentation, including JIRA ticket, project trackers, and SFDC.
Project/Task Management: Follow established processes for ticket creation and project tracking utilizing JIRA, Project Plans, SFDC, Coordinates status updates from key stakeholders under the guidance of manager.
Commercial Efforts: Coordinate all renewal and expansion opportunities.

What You Have:

2-3 years customer service experience, preferably B2B
Bachelor's Degree (Business, Marketing or related field a plus)
Consistent track record of providing stellar support to customers.
Solid understanding of the digital marketing ecosystem
A healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to effectively prioritize tasks
Be a critical thinker and an inventive problem-solver
Professional interpersonal skills
Enthusiastic teammate
Phenomenal conflict resolution skills
Excellent time management skills

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

Unlimited PTO policy
Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development
Learning the advanced partnership automation products
Private Health Insurance
Stock Options
3-year vesting schedule pending Board approval
Primary caregiver leave
Internet Allowance
Flexible work hours
Casual work environment
Technology stipend

All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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Publisher Development Manager

Shanghai

Our Company:

Your Role at impact.com:

As a Publisher Development Manager, you will play a key role in growing and optimizing partnerships between our China-based clients and global publishers. You'll focus on driving new revenue-generating partnerships for our clients selling worldwide.

What You'll Do:

Strategic Planning: Develop and execute strategic plans to grow publisher commissions, drive client revenue, and enhance overall business development efforts for impact.com clients in the Greater China Region.
Publisher Growth: Lead the expansion and strategic development of new and existing publisher relationships. You will leverage a combination of analytical skills, negotiation expertise, and in-depth knowledge of the affiliate marketing ecosystem to drive sustainable revenue growth.
Data Analysis: Analyze performance data to track key metrics, identify trends, and optimize business development strategies that drive growth for clients.
Collaboration: Work closely with cross-functional teams, including Client Success Managers, Marketing, Product Development, and Customer Support, to ensure alignment across all strategies and initiatives.
Reporting: Prepare and present regular reports, QBRs, and performance presentations for senior management and key stakeholders, offering insights into North American market trends for our China-based clients. This will involve reporting to both North America and China leadership teams to ensure alignment and transparency across both regions.

What You Have:

5+ years of experience in performance marketing, with a focus on publisher management or affiliate partnerships
Fluency in both Mandarin and English to facilitate communication across teams and regions
Strong understanding of Chinese business practices and market dynamics
Bachelor’s degree and above, MBA preferred
Proven success in goal-driven environments, with a track record of driving measurable results
Team-oriented, coachable, and a self-starter, with the ability to adapt and thrive in a dynamic, fast-paced environment
Proficiency in digital tools and platforms relevant to the performance marketing and affiliate space
Excellent communication skills, both verbal and written
A competitive nature, intellectual curiosity, and a passion for technology and digital marketing trends

Benefits/Perks:

Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development - learning the advanced partnership automation products
Flexible work hours
Private Health Insurance
Internet Allowance
Casual work environment
Mental Health aware via Modern Health
Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

#LI_Shanghai_China

Sales

Account Executive - China

Shanghai

Our Company:

Why this role is exciting:

The Impact.com Account Executive through a clear understanding of the Impact Partnership Cloud, prospects, educates and secures operationally viable customers and achieves a targeted revenue goal.

Responsibilities:

Build revenue and surpass assigned quarterly & annual quotas
Convey advantages through online or in-person prospecting, discovery and demo of the platform
Educate prospects on Impact products, associated benefits and build a business case
Collaborate within and outside of sales team to ensure successful client onboarding
Actively prospect new business to fulfil pipeline obligations
Accurately report pipeline performance and velocity to direct manager through proper documentation via Salesforce
Ensure customers are prepared to enter operational and onboarding queue for successful implementation
Constantly build knowledge and understanding of marketing ecosystem and how Impact plays a role
Maintain positive attitude, highlighted by persistence and curiosity
Be an expert in your product line and industry ecosystem
Achieve requisite NMRR goal as assigned by management
Build 3X of quarterly quota in pipeline phase through prospecting and diagnostic calls
Continually improve win close rate (~20% of all open opps)
Maintain forward momentum through deal stage velocity

Does this sound like you?

You have consultative and solution focused approached to selling and know how to ask the right questions
You love presenting and do this is a way that is authentic, captivating and insightful
You use the written word to your advantage by making the complex simple and the simple compelling
You communicate and act with empathy
You are self-driven, you hold yourself accountable, you are naturally curious and you can think strategically, execute tactically and remain patient and positive.
You have experience in the Digital marketing world and can navigate the ecosystem
Experience with Salesforce, Gsuite, excel and powerpoint
Experience with outbound communication tools a + (salesloft, Groove .)
1-2 years of SaaS sales experience
3-4 years in a client facing role
2+ years of outbound communication and know how to capture attention

Benefits/Perks:

Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development - learning the advanced partnership automation products
Flexible work hours
Private Health Insurance
Internet Allowance
Casual work environment
Mental Health aware via Modern Health
Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

#LI-RL1

Customer Solutions Specialist - Greater China

Shanghai

Our Company:

What You'll Do:

Provide enterprise-level Product Support to our customers and partners, covering chat and ticketing. Empower our customers to get the most out of our platform and grow their businesses.
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
Contribute to internal and external knowledge base support documentation to drive best practices.
Diagnosing, troubleshooting, and identifying solutions to resolve customer and system issues promptly and efficiently.
Become our platform expert, identify common customer challenges, work with cross-department on customer needs and product suggestions

What you have:

Bachelor's degree or higher
Experience (2-4+ years) in one or more of these areas is preferable:
- Customer Technical Support
- Working in a SaaS business
- Digital Marketing industry
- Service Quality Management
Fluent in both English and Chinese (spoken and written)
Excellent communicator with strong interpersonal skills, and the ability to understand and explain complex technical concepts to your audience
Organized, excellent at time management
Team player with great adaptability
Customer Focus, Commercial Drive, Service-oriented mindset
Strong sense of responsibility, motivated self-starter
Curiosity to identify, research, and solve problems
Great multitasker, ability to work independently
Proficiency in Word/Excel/PPT and other software. Strong document editing ability
Familiarity with concepts like APIs, FTPs, HTML/CSS, and affiliate marketing (preferred)

Benefits:

Hybrid work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

6 months paid Primary caregiver leave
Private Health insurance
Mental Health & Wellness care via Modern Health
Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Fitness activity fee reimbursementsTechnology stipend Bi-weekly lunchesTraining & Development

Learning the advanced partnership automation products

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Hybrid

Director of Sales, Greater China

Shanghai

The Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.

impact.com is a global leader in partnership technology, empowering brands to drive growth through strategic collaborations. With hypergrowth across Greater China, we’re scaling our new business engine and need a proven Sales Director to build and lead a new AE team, while collaborating with our existing sales leadership to drive unified revenue growth.

Your Role at impact.com:

As Sales Director, you’ll build and lead a new high-performing sales team focused on new client acquisition, while working in lockstep with our established sales organization. This is a high-visibility, high-accountability role—you’ll own the strategy, execution, and scaling of this new business unit, with a direct reporting line to the MD.

Key Objectives in Year 1:

Build a new AE team from the ground up (hiring, coaching, process design).
Exceed pipeline and revenue targets for new business while maintaining harmony with the existing sales org.
Prove ability to scale—success here opens the door to broader leadership of the full sales org.

Sales Org Structure & Leadership Philosophy

You’ll report directly to the MD (not layered under existing sales leadership).
Initially, focus on building a new AE team—existing senior sales managers will continue reporting to the MD.
Long-term: Opportunity to take full ownership of the Greater China sales organization upon demonstrated success in scaling the new team.
Budget reflects current stage—we’re pragmatic about resources but committed to investing in the right leader.

What You'll Do:

Build & Lead the New Sales Team

Recruit, onboard, and coach a team of high-impact AEs (initial focus: 5–10 hires).
Design repeatable playbooks for new business acquisition in key industries (retail, finance, automotive, AI).
Implement rigorous pipeline management and forecasting (SFDC/HubSpot mastery required).

Drive Scalable Revenue Growth

Own and exceed quarterly new business targets (ARR, pipeline coverage, expansion).
Leverage Martech/CDP trends to differentiate impact.com’s USP in competitive deals.
Collaborate with marketing on account-based strategies for enterprise clients.

Strategic Leadership

Work closely with the MD to align new and existing teams—ensure complementary GTM motions.
Represent impact.com at C-level industry engagements to open doors.
Earn the mandate to eventually lead the full sales org through measurable results.

Why This Role?

Prove-yourself opportunity: Build something new with a clear path to greater scope.
Autonomy: Direct line to MD with support to run your team your way.
Impact: Shape the future of partnership tech in China’s booming digital economy.

What You Have:

5+ years as a Sales Director in SaaS, with proven success scaling teams from 10–30+ AEs.
China market mastery: Deep understanding of local SaaS buying cycles, procurement, and compliance.
Builder mentality: Thrives in ambiguity; has launched new teams/divisions before.
Fluent in English & Mandarin—can negotiate complex enterprise deals and inspire teams.
No ego, high EQ: Able to collaborate with parallel sales leaders while driving your team’s success.

Nice-to-Have:

Experience in retail/finance/automotive verticals.
Exposure to partnership tech or performance marketing.

Travel & Logistics

20–30% travel (domestic + APAC/global alignment).
Budget-conscious but aggressive: We’ll invest where it moves the needle.

Salary Range: $800,000 - $960,000 CNY per year, OTE potential total on target earnings (base + commission) per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Parental Leave
Technology Stipend
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Revenue Operations Specialist

Shanghai

Our Company:

Your Role at impact.com:

The Revenue Operations Specialist position is an exciting opportunity to work with a global team in a fast growing GTM organization. In this role, you will be responsible for supporting GTM growth through providing effective reporting and analysis of revenue-generating activities. You will also support the design, implementation, and optimization of efficient sales processes and sales tools on a global level and act as a bridge between Greater China and US teams in support of this

What You'll Do:

Develops and maintains sales support systems and processes (including workflow and documentation)
Administers sales automation tools.
Creates and updates records of leads, accounts, or related information.
Maintains a repository of master sales documents, including standard contracts or current price sheets.
Generate reports detailing pipelines, forecasts, territory assignments, tracking productivity and quota attainment.
Provide direct business partnering support to sales and finance organization for sales reporting and processes
Provide regular support for other teams, including executives such General Manager of Greater China market, for relevant training, planning preparation, workflow designs
With guidance from Sales and Executive leadership direct Total Addressable Market planning
Build and maintain high quality reporting on KPIs and critical dashboards
Perform analysis of sales performance as directed by senior management
Perform regular reporting and analysis on areas including sales performance versus quota, sales pipeline and forecasts, sales funnel metrics, sales productivity/ efficiency, and churn. Generate clear insights as a driver for recommendations for improvement • Assist with quarterly and bi-annual business reviews for Greater China region
Build and maintain high quality reporting and dashboards on KPIs and key sales initiatives
Assist in developing and maintaining sales support systems and processes (including workflow and documentation)
Administer select tools in our GTM tech stack as a RevOps power user
Work with global sales, operations, and finance teams to support global and regional salesrelated initiatives, which could include assisting with: Automating processes to reduce errors and improve efficiency; improving data accuracy and data hygiene; supporting regional implementations/roll-outs of global sales automation tools and processes; territory planning and quota-setting process; total addressable market planning, and more

What You Have:

Analytical thinking skills.
Strategic thinking skills.
Oral and written communication skills
Strong working grasp of sales operational processes and tooling, able to automate processes to improve efficiency and reduce errors.
Fully proficient in technical systems required for their role (Salesforce, enabling technologies)
Detail Oriented and Organised: • Develops ways of structuring, monitoring and validating data to ensure data integrity.
Performs work under general or limited supervision. Handles complex issues and problems, and refers more complex issues to higher-level staff as appropriate. May provide leadership, coaching, and/or mentoring to a subordinate group.
Minimum 1-2 years relevant experience in SaaS, revenue operations, sales operations, or related field
Have an analytical mindset, critical thinking skills, and comfort with numbers/large data sets • Have strong oral and written communication
Able to tell a concise story with data in a jargon-free way to both non-subject matter experts and executives
Is detail-oriented and
Able to structure, monitor, and validate data to ensure data integrity
Have a working grasp of sales operational processes and tooling
Experience with Salesforce, Excel/Google Sheets for analysis
Experience with data visualization tools a plus
Experience with sales automation tools, Confluence/JIRA a plus
A self-starter who has a strong sense of accountability and can proactively manage their own workstream

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

6 months paid Primary caregiver leave
Private Health insurance
Mental Health & Wellness care via Modern Health
Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Fitness activity fee reimbursementsTechnology stipend Bi-weekly lunchesTraining & Development

Learning the advanced partnership automation products

#LI-Hybrid

Join our Shanghai office

Find your role in Shanghai

Customer Success

Our Company:

Your Role at impact.com:

What You'll Do:

What You Have:

Nice to have:

Benefits/Perks:

Our Company:

Your Role at impact.com:

What You'll Do:

What You Have:

Benefits/Perks:

Sales

Our Company:

Why this role is exciting:

Responsibilities:

Does this sound like you?

Benefits/Perks:

Our Company:

What You'll Do:

What you have:

Benefits:

Our Company:

Your Role at impact.com:

What You'll Do:

What You Have:

Benefits:

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