Join our Shanghai office
We’re the trailblazers of the new partnership economy, and we need smart, driven individuals like you.
Finance
Our Company:
At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia.
Why this role is exciting:
You will work with both the local finance team involved in the day-day core accounting functions within the business and the group Corporate Accounting team involved in overall responsibility for the Impact.com China entity. Carrying out effective financial controls over the functions allocated including, as well as the ability to adapt and implement change to the existing processes within the financial control environment. You will be expected to collaborate and support the group Corporate Accounting function, the FP&A function on an ad hoc basis, providing support to the technical accounting function and contribute to other finance maturity, and transformation initiatives, including systems. You will play a key-role in the month-end close and reporting process, contributing to ensuring that our reporting is timeously and accurately closed in line with the business objectives and group accounting policies. This incumbent/person is a fast learner, a self-starter and capable of producing work of a high quality without close supervision.
What you will be doing:
- Under limited supervision, responsible for moderately complex accounting activities relating to the maintenance of a complete and accurate general ledger of the full for the Impact.com China entity
- Perform monthly close processes for accounting activities allocated to you, ensuring that these areas are closed accurately and timeously in line with Finance close objectives each month
- Act as a first reviewer on certain focus areas within the close process
- Implementing balance sheet reconciliation initiatives ensuring balance sheet accounts within the scope of accounting areas allocated are built (if this does not exist) and maintaining these schedules on a monthly basis as part of the close process
- Work closely with other business units and cross functional teams to implement new initiatives and projects, including local support and education of group processes and controls
- Provide support and assistance to the technical accounting department on an ad hoc basis
- Collaborate and support the FP&A function on an ad hoc basis
- Report to and collaborate with the group corporate accounting team to ensure accounting records are in line with group accounting policies
- Act as contact point with local accounting service provider and first reviewer of the service provider output on all local accounting matters and records
- Overall responsibility and oversight of all local finance matters and liaising with appropriate group team on areas such as treasury and banking matters, global clearing house support billing and collections and payments
- Provide support where needed to local country management on relevant finance
- Own all local statutory and compliance (including tax, accounting, regulatory filings, etc.) and all audits in coordination with external service providers, including liaising with the global tax team.
Does this sound like you?
- 6-10 years of experience in a similar role/Big Four audit firm experience advantageous
- Qualified Accountant
- Big Four audit firm experience as well as technology environment will be an advantage
- Previous experience in an international company is advantageous
- Microsoft Office/Google Suite proficiency
- Interest in working as part of an international team across time zones and regions
- Experience in US GAAP advantageous
- Fluent in English and Mandarin non-negotiable (both in verbal and written communications)
Travel Required:
Percentage of Travel Required: 10% - 20%
Benefits/Perks:
- Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Training & Development - learning the advanced partnership automation products
- Flexible work hours
- Private Health Insurance
- Internet Allowance
- Casual work environment
- Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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Marketing
Our Company:
If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.
If you have a desire to work in an organisation that is:
- Passionate about its people
- Focused on delivering the very best tech to our customers
- Offering the flexibility to work how and where you are most successful
- Obsessed with our customer’s success
- The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
- Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
- Obsessed with making a difference in business and to the wider community
Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.
Your Role at Impact:
This role will offer valuable operations support to the Web Development, Web Design, Web Analytics, and Social Media teams as they grow Impact’s digital marketing footprint in the Marketing Tech/SaaS industry.
The position requires someone who is comfortable working in a fast-paced environment, works well under deadlines and who prides themselves on being detail-orientated. This role has room for growth and offers broad exposure to digital marketing in the enterprise B2B SaaS industry.
What You'll Do:
- Responsible for the overall operation of the company's brand website, formulated website marketing strategy, optimized operation process, and formulated a perfect online operation system
- Update various types of web-based content
- Developed product roadmap for website iteration, and put forward operation strategy based on market feedback.
- Responsible for improving GMV, PV, UV and user retention of the website.
- Responsible for designing the standardized operation process of website operation and maintenance
- Responsible for the overall traffic analysis and data analysis of the website, and timely put forward the optimization and adjustment of the company's data marketing direction; Effective keyword promotion.
- Daily update and maintenance of website homepage and secondary channels.
What You Have:
- WordPress experience essential
- Comfortable learning new SaaS tools
- Task management system administration (Asana or similar)
- Note taking and documentation management (Google Docs/Slides/Sheets)
- Ability to communicate clearly and concisely
- Attention to detail and highly organised
- Interest in utilising technology to solve business problems
Beneficial:
- Basic HTML+CSS skills
- Copywriting ability (blogs, web landing pages, etc)
- SEO experience (Google Analytics, on-page, etc)
- Web Design experience
- Social Media exposure
- Project Management experience
- Relevant degree or diploma
- 2 - 4+ years of Web or Digital Marketing work experience
Benefits/Perks:
- Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Training & Development - learning the advanced partnership automation products
- Flexible work hours
- Private Health Insurance
- Internet Allowance
- Casual work environment
Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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Sales
Our Company:
If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.
If you have a desire to work in an organisation that is:
- Passionate about its people
- Focused on delivering the very best tech to our customers
- Offering the flexibility to work how and where you are most successful
- Obsessed with our customer’s success
- The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
- Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
- Obsessed with making a difference in business and to the wider community
Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.
Your Role at Impact:
As Marketing Development Representative, you will be the first line of contact at Impact responsible for generating new business through inbound opportunities by helping prospects understand the value of Impact. Using a multitude of sales methods and tools, you will discover, plan and prospect new accounts that will drive long-term success for our customers and our business.
What You'll Do:
- Outreach to inbound contact forms/inquires, web chats, emails to assess qualification of prospects
- Focus is to understand product, industry and prospecting basics - including how to blueprint, cold call, social sell etc.
- Master company procedures and internal workflows - including how to use sales automation tools
- Shadows senior BDR to understand: how tos with messaging, strategy and AE/BDR relationship
- Educate and qualify prospects about our transformative technology and the solution Impact provides for their marketing challenges
- Provide valuable market and product feedback to continue to drive Impact’s business development strategy
- Work closely with Account Executives to build a pipeline for Impact’s products
- Track and manage prospects through com
- Healthy sales pipeline is maintained
- Consistently meet response time SLAs to inbound inquiries
- Hitting daily activity expectations
- Embodying Impact’s sales values
- Solid understanding of our product, industry, and the basics of prospecting
- Completion of intro level coursework as outlined in Skilljar
What You Have:
- Bachelor degree
- 2+ years direct B2B SaaS sales experience, strong preference towards marketing technology (tracking, measurement, etc)
- In-depth understanding of the affiliate/partnership ecosystem
- Project management experience, especially managing RFP/RFI responses
- Solid understanding of the SaaS business model and the unique elements of an enterprise SaaS sales process
- Knowledge of Salesforce or similar sales CRM tool for analysis
- Curious to learn more about Impact’s Partnership Cloud solution
- Proven track record of building territories and addressing client needs
- Strong communication, effective problem-solving, networking and presentation skills
- New business hunter!
Benefits/Perks:
- Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Training & Development - learning the advanced partnership automation products
- Flexible work hours
- Private Health Insurance
- Internet Allowance
- Casual work environment
Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
#LI-RL1
Our Company:
If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.
If you have a desire to work in an organisation that is:
- Passionate about its people
- Focused on delivering the very best tech to our customers
- Offering the flexibility to work how and where you are most successful
- Obsessed with our customer’s success
- The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
- Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
- Obsessed with making a difference in business and to the wider community
Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.
Your Role at Impact:
Effectively administer (build and maintain) the operational processes meant to improve the efficiency of the sales organisation, including the implementation, reporting and analysis of all revenue generating activities across global teams.
What You'll Do:
- Develops and maintains sales support systems and processes (including workflow and documentation)
- Administers sales automation
- Creates and updates records of leads, accounts, or related
- Maintains a repository of master sales documents, including standard contracts or current price
- Generate reports detailing pipelines, forecasts, territory assignments, tracking productivity and quota
- Assist with the opportunity to order
- Provide direct business partnering support to sales and finance organisation for sales reporting and processes
- Provide regular support for other teams, including executives, for relevant training, planning preparation, workflow designs
- With guidance from Sales and Executive leadership direct Total Addressable Market planning
- Build and maintain high quality reporting on KPIs and critical dashboards
- Perform analysis of sales performance as directed by senior management
Benefits/Perks:
- Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Training & Development - learning the advanced partnership automation products
- Flexible work hours
- Private Health Insurance
- Internet Allowance
- Casual work environment
Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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Support
岗位职责：
- 为我们的客户和合作伙伴提供产品支持。帮助客户充分地使用平台，保证客户的满意度
- 快速理解，诊断，故障排除，确定解决方案. 通过在线聊天和工单系统及时有效地回答客户疑问，解决客户系统问题。
- 参与并定制线上问题处理流程，帮助团队知识库的建设；
- 成为我们的平台专家，识别常见的客户挑战，与跨部门合作解决客户需求和改进产品
岗位要求：
- 本科或以上学历；
- 在以下领域有2-4年以上工作经验者优先:
客户技术支持，SaaS企业，市场营销, 联盟/合作伙伴营销，服务质量管理 - 熟练的英语口语，写作能力（日常与团队和客户沟通时需要用英语）
- 有较强的问题分析排查能力，有追根溯源的好奇心
- 表达能力强，谈吐清楚，能够理解和解释复杂的技术概念
- 有条理，善于时间管理, 注重细节
- 责任心强，工作积极主动； 具有团队合作精神，适应能力强，有一定的抗压能力
- 熟练使用Google suite/Word/Excel/PPT/Confluence等软件
- 熟悉以下概念者优先：API, FTP, JavaScript, HTML/CSS, Affiliate Marketing
- 能够接受双休日，节假日调休
Perks:
- 充分的带薪假期， 我们倡导工作与生活的平衡
- 培训学习机会
- 优质私人医疗保险
- 网络补贴
- 健身补贴
- 健康融洽的工作环境和团队
What You'll Do:
- Provide enterprise-level Product Support to our customers and partners, covering chat and ticketing. Empower our customers to get the most out of our platform and grow their businesses.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
- Contribute to internal and external knowledge base support documentation to drive best practices.
- Diagnosing, troubleshooting, and identifying solutions to resolve customer and system issues promptly and efficiently.
- Become our platform expert, identify common customer challenges, work with cross-department on customer needs and product suggestions
About You:
- Bachelor's degree or higher
- Experience (2-4+ years) in one or more of these areas is preferable:
- Customer Technical Support
- Working in a SaaS business
- Digital Marketing industry
- Service Quality Management
- Fluent in both English and Chinese (spoken and written)
- Excellent communicator with strong interpersonal skills, and the ability to understand and explain complex technical concepts to your audience
- Organized, excellent at time management
- Team player with great adaptability
- Customer Focus, Commercial Drive, Service-oriented mindset
- Strong sense of responsibility, motivated self-starter
- Curiosity to identify, research, and solve problems
- Great multitasker, ability to work independently
- Proficiency in Word/Excel/PPT and other software. Strong document editing ability
- Familiarity with concepts like APIs, FTPs, HTML/CSS, and affiliate marketing (preferred)
- Open to working weekend and holiday shifts
Benefits/Perks:
- Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Training & Development - learning the advanced partnership automation products
- Flexible work hours
- Private Health Insurance
- Internet Allowance
- Casual work environment
Our Company:
If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.
If you have a desire to work in an organization that is:
- Passionate about its people
- Focused on delivering the very best tech to our customers
- Offering the flexibility to work how and where you are most successful
- Obsessed with our customer’s success
- The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
- Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
- Obsessed with making a difference in business and to the wider community
Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.
Your Role at Impact:
Assists paying clients to quickly setup and launch their accounts. The position acts as the project manager for clients that have transitioned from the Sales team, ensuring that each milestone is completed on time and effectively. As the project manager of the set-up project they are responsible for making sure each set-up follows our Onboarding Process. The position supports pre-sales consulting work if needed. The Onboarding Specialist is a strong individual contributor and champion for improved activation tools such as project plans, guidelines, documents, training etc.
What You'll Do:
- Professional about company's products and solutions
- Manage technical integrations for clients' platforms
- Work with Sales/Pre-sales team ensuring solution feasibility
- Communicate with clients' tech teams, guiding them about implementation
- Manage trouble shootings for clients during integration
- Cooperate with CSM on technical integration key points and project delivery timeline, ensuring clients onboarded smoothly
- Support pre sales consulting, collect clients' requirements when needed, assist Sales team winning deals
- Other duties as assigned by the Company.
What You Have:
- 1-3 years experience supporting cloud based Saas products
- Bachelor degree or above in computer science or information systems
- Previous experience onboarding Standard and Professional level accounts
- Previous experience of technical supports
- Good multi-tasker
- Good communicator
- Fast learner
Benefits/Perks:
- Casual work environment, including working from home
- Flexible work hours
- Unlimited PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- 6 month paternity/maternity leave
- Training & Development
- Learning the advanced partnership automation products
- Medical Aid and Provident Fund
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
- Restricted Stock Units
- 3-year vesting schedule pending Board approval
- Internet Allowance
- Fitness club fee reimbursements
Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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