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We’re hiring! We are entering an exciting new phase in our evolution, and we want you to grow with us. Check out the current opportunities at impact.com to find your place on our team.

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Finance

FP&A Analyst
Cape Town
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you. 

 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

 

Why this role is exciting: 

Exciting opportunity for a newly qualified CA(SA) to join the market leader in Partnership Automation as a Financial Analyst.

Financial Planning and Analysis (FP&A) is instrumental in helping to drive the decision making for Impact globally and acts as the analytical engine of our finance team to provide insights, high quality reporting and support business decision making. You will be a key functional member of Impact’s financial forecasting, annual budgeting processes, operating plan variance analysis and special projects.

You will be a key functional member of Impact’s financial forecasting, annual budgeting processes, operating plan variance analysis, and special projects.

 

Responsibilities: 

  • Prepares financial and business related analysis and research in such areas as financial and expense performance, cost of sales, cash flow forecasting, and working capital
  • Prepares consolidated forecasts and budgets and analyzes trends in revenue, expense, capital expenditures and other related areas
  • Financial instruments accounting
  • Assist with updating the company’s forecasting model monthly with information from the accounting systems and updating expense and revenue forecasts based on actual business events and timelines
  • Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance this involves updating the company dashboards and providing analysis
  • Develop financial models and analysis to support strategic initiatives
  • Compiles and prepares reports, graphs and charts of data developed
  • Assists with special financial and business related studies and cooperates with other departments in preparing analyses
  • Assist with compilation and analysis of consolidated budgets and long range plans
  • Maintains and coordinates group completion of financial review templates and meetings
  • Prepare presentations to Board of Directors and Senior Management Team
  • Ad hoc analyses, as needed
  • Support functional area leaders in development of their annual Expense and Capital budgets
  • Provide monthly financial reporting and variance analysis
  • Ensure budget holders understand their performance vs. budget
  • Develop comprehensive monthly forecasts, with input from budget holders on all assumptions
  • Work with budget holders to rebalance their plans, in response to changes in business priorities
  • Prepare revised Quarterly Budgets for the company as the fiscal year progresses from each quarter to the next
  • Monthly, prepare company forecasts in collaboration with cross-functional team members and provide explanations for variances from prior expectations
  • Develop business cases in support of new investment opportunities, and work with cross-functional teams to develop comprehensive initiative budgets
  • Develop, track, and analyze key operational metrics for each functional area

 

Does this sound like you?

  • Newly qualified CA(SA) with Big Four audit firm experience (preferred)
  • Relevant working experience within finance/audit/advisory/investment banking sectors (preferred)
  • B.Com/B.Sc Degree or relevant financial qualification
  • Experience preparing management accounts and financial statements
  • Experience in financial analysis and modelling
  • Strong understanding of accounting
  • Problem solver, highly analytical, results oriented, timeliness, attention to detail and accuracy
  • Ability to work in a fast paced, high energy and high responsibility environment
  • Excellent communication skills, able to present at board level
  • Influencing and Negotiation: Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
  • Relationship Management: Able to build constructive and effective relationships with a broad and diverse group of business partners
  • Communication Skills: Demonstrates strong listening, written and oral communication skill

 

Benefits/Perks:

  • Unlimited PTO policy
      • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Training & Development
      • Learning the advanced partnership automation products
  • Medical Aid and Provident Fund 
      • Group schemes with Discovery & Bonitas for medical aid
      • Group scheme with Momentum for provident fund
  • Stock Options
      • 4-year vesting schedule pending Board approval
  • Internet Allowance
  • Flexible work hours
  • Casual work environment

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

 

#LI-RL1


Product

Product Manager
Cape Town
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Our Company:

At Impact.com, our culture is our soul. We are passionate about our people, technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun and talented people solving cutting-edge marketing challenges with technology, and advance your career, this is the place for you. Impact operates globally with offices worldwide in Cape Town, Santa Barbara, San Francisco, Columbus, New York, London, and Sydney.

Our company is transforming how advertisers handle media and performance marketing partnerships. Our integrated suite of products enables digital brands and agencies to maximize their return on global ad spend by providing a single trusted view into the consumer journey from ad impression through acquisition — across all devices and channels.

Why this role is exciting?

This role is responsible for driving company value through the strategic vision, design, development, and adoption of our demand-side experience and underlying platform. The Product Manager will be an expert in the market, understanding the diverse needs of each market vertical and client size. They will work closely with our clients directly along with their success reps to ensure that our client’s experience of our platform is meaningful, delightful, and productive. In this role, they will work closely with our most strategic clients to ensure their success on the platform.

Simultaneously, Product Manager will function as the primary catalyst and owner of our product-led growth strategy. They will determine the best course forward to retain our large enterprise brands while transforming our demand-side product offering into something simple, requiring no internal employee involvement, and with a short time to value.

Requires at least 6 years of experience as a product manager with at least 2 years leading the strategic direction of a product line

Responsibilities:

Data and Insights:

  • Work with the internal analytics team and the UX Research team to analyze the effectiveness of
  • Meet with customers to understand customer needs and build customer “empathy” early in the product life-cycle
  • Work with Product enablement to perform user segment analysis using product analytic tools such as Pendo and Google Analytics
  • Ability to analyze reports for insights and patterns and draw actionable recommendations
  • Solicit product feedback, insight, and input from internal stakeholders

Strategic Thinking:

  • Set the product vision and strategy to grow and scale new business opportunities for Impact Partnership Cloud platform
  • Independently drive large-scale cross-functional initiatives and report progress to leadership
  • Structure strategic conversations involving multiple stakeholders across all levels
  • Effectively lead brainstorming sessions around new initiatives
  • Perform research into new opportunities for disruption

Communication:

  • Clearly communicates objectives across functions
  • Ability to work with external third parties as and when needed for assigned initiatives
  • Ability to proactively solve potential problems with other functions and resolve conflict without authority

Collaboration and Project Management:

  • Able to reach objectively good negotiation results, efficiently, maintaining relationships
  • Ability to lead and participate actively in group meetings
  • Ability to clear roadblocks and demonstrate outcomes

Other Duties

  • Review industry publications, attend industry conferences and become the ‘go-to’ expert in the assigned functional area
  • Achievement of company key results for objectives related to growth initiatives
  • Detailed analysis for initiative recommendations
  • Clarity and communication of long-term strategy of assigned initiatives
  • Become an expert of the Impact platform
  • Keep up-to-date with changes that occur in the Partnerships space
  • Coordinate the development process from a product perspective
  • Construct and update the squad roadmap
  • Create specifications for new features and epics and work cross-functionally to drive buy-in and with other Squad owners to drive the roadmap forward
  • Train and inform staff on new features and functionality
  • Work with external third parties to assess partnership opportunities
  • Effectively manage discrete projects as they come along
  • Set, track, and complete quarterly goals (OKRs) that are aligned with company and departmental objectives

Does this sound like you?

  • Demonstrated success participating in the excellent software products
  • Bachelor's degree
  • 3-6 years work experience in Product Management/or technical roles
  • Ability to work with engineers and speak the same language
  • Proven ability to influence cross-functional teams without formal authority
  • Passionate about technology and privy to cutting-edge trends in the industry
  • Experience with Agile development methodologies
  • Excellent time management skills
  • Strong written & oral skills
  • High attention to detail

Benefits/Perks:

  • Casual work environment, including working from home
  • Flexible work hours
  • Unlimited PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • 6 month paternity/maternity leave
  • Training & Development
    • Learning the advanced partnership automation products
  • Medical Aid and Provident Fund 
    • Group schemes with Discovery & Bonitas for medical aid
    • Group scheme with Momentum for provident fund
  • Restricted Stock Units
    • 3-year vesting schedule pending Board approval
  • Internet Allowance
  • Fitness club fee reimbursements

 

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

LI-RL1


Sales

Associate Growth Specialist, Brand Engagement
Cape Town
Read more

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

 

Your Role at Impact:

Are you obsessed with getting great results? Our ideal candidate is a professional with demonstrable٫ analytical, and creative skills, with experience communicating to a customer audience. Your role will be around setting up, supporting, and testing in-app and email campaigns for brands to better engage/connect and drive advertiser logins, productive partnerships, and GTV. An understanding of A/B testing and experience with an email platform is a must. You should also be detail-oriented and able to work proficiently under pressure.

What You'll Do:

As an Associate Growth Specialist for Brand Engagement at impact.com, you’ll get to support and develop emails and in-app campaigns aimed at current customers that result in increased logins and productive partnerships. You will work closely with Growth and with the CSM teams to understand the key needs and blockers of our brand audiences. You will set up and create lists of recommended advertiser programs based on retail trends, interests, and themes/seasons. These manually curated lists will be shared on the Mkpl homepage and in weekly recommendation emails. 

 

You will be tasked with working with team members from different departments (Content marketing, data science, CSM/PDMs, PXA) to help support communication strategies primarily for the demand/brand/advertiser side of impact.com’s business and brand partnerships. 

 

More specifically, you’ll get to

  • Support manual recommendations and set up curated program lists with the goal of supporting our weekly recommendation emails and Mkpl homepage features
  • Support brand communication strategies through email and in-app campaigns
  • Use email marketing to test/measure and optimize our email campaigns, to improve open rates, deliverability, click rates, and conversion rates, and achieve specific business goals
  • A/B test to continually optimize and hone engagement strategies and establish best practices. 
  • Continually track performance; conduct monthly, quarterly, and annual analysis 
  • Update and maintain communications for Mkpl homepage carousel. 

What You Have:

  • Willingness to learn html or experience in html as an added bonus - experience with platforms like sendgrid
  • Growth driven and analytical with the ability to continuously test to drive results
  • Experience with research, planning, and project management
  • Verifiable experience with Google Suite (docs, sheets, slides, data studio), Confluence, Slack, and WordPress
  • Basic knowledge of online publishing
  • Experience working on an email platform a major plus
  • Comprehension of and familiarity with the affiliate marketing industry
  • Outstanding communication skills.
  • Proactive, professional, and detail-oriented.
  • Time management and organizational expert
  • Bachelor's degree in Marketing, or relevant field

Benefits/Perks:

  • Casual work environment, including working from home
  • Flexible work hours
  • Unlimited PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • 6 month paternity/maternity leave
  • Training & Development
    • Learning the advanced partnership automation products
  • Medical Aid and Provident Fund 
    • Group schemes with Discovery & Bonitas for medical aid
    • Group scheme with Momentum for provident fund
  • Restricted Stock Units
    • 3-year vesting schedule pending Board approval
  • Internet Allowance
  • Fitness club fee reimbursements

 

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-NK1

Associate Growth Specialist, Curation
Cape Town
Read more

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

 

Your Role at Impact:

Our ideal candidate is a professional with demonstrable٫ and creative skills, with experience communicating with customers. Your role will be around setting up, supporting, reviewing, enhancing, and approving all publisher and program listings. In addition, you will curate lists of curated publishers based on retail and seasonal content that is shared in our weekly recommendation emails and on the Discover homepage. An understanding of A/B testing and experience with an email platform is a plus. You should also be detail-oriented and able to work proficiently under pressure.

 

What You'll Do:

As an Associate Growth Specialist for Curation at impact.com, you’ll get to curate publisher content and support weekly recommendation emails and Discover Homepage collections. You will work closely with Growth and with the Marketing Governance team to answer questions related to Discover and publisher listings. You will support all requests to edit or enhance publisher data and you will review, enhance and approve all daily productive new publisher listings as well as approve all changes made to publisher listings after sign-up. In addition, you will support email campaigns around improving the quality and consistency of our Mkpl listings. 

 

You will be tasked with working with team members from different departments (Growth and Marketing Governance) to help support curating listings, curated lists, our weekly recommendation emails, and Discover homepage content. 

 

  • More specifically, you’ll get to
  • Review and approve daily productive listings to add to Discover
  • Approve edits made to listings 
  • Respond to requests from Mkpl governance team around visibility of pubs in Discover
  • Work with Publisher Specialist to curate lists of publishers for weekly recommendation emails and Discover homepage content
  • Provide feedback on the content review tool and Discover
  • Support communication strategies through email and in-app campaigns
  • Continually track and report on productive publishers in Discover 

 

What You Have:

  • Willingness to learn html or experience in html as an added bonus - experience with platforms like sendgrid
  • Growth driven and analytical with the ability to continuously test to drive results
  • Experience with research and planning
  • Verifiable experience with Google Suite (docs, sheets, slides, data studio), Confluence, Slack, and WordPress
  • Basic knowledge of social media
  • Experience working on an email platform a major plus
  • Comprehension of and familiarity with the affiliate marketing industry
  • Outstanding communication skills.
  • Proactive, professional, and detail-oriented.
  • Time management and organizational expert
  • associate degree in a relevant field

Benefits/Perks:

  • Casual work environment, including working from home
  • Flexible work hours
  • Unlimited PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • 6 month paternity/maternity leave
  • Training & Development
    • Learning the advanced partnership automation products
  • Medical Aid and Provident Fund 
    • Group schemes with Discovery & Bonitas for medical aid
    • Group scheme with Momentum for provident fund
  • Restricted Stock Units
    • 3-year vesting schedule pending Board approval
  • Internet Allowance
  • Fitness club fee reimbursements

 

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-NK1


Technology

Big Data Engineer II
Cape Town
Read more

Our Company:

At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Big Data Engineer II, your focus will be on delivering stories for the squad, monitoring production environments and managing deployments to production. This role assumes that you are able to utilize the latest features of a language and can effectively select and implement the right design pattern to solve problems independently.

You will have experience implementing integration tests, be comfortable working with CI and confidently reuse existing frameworks.

At this level you are expected to have an understanding of the business requirements of all stories in the sprint, implement stories on existing cloud infrastructure and services and independently implement agreed design to spec. You should feel comfortable escalating appropriately.

You are also expected to help team members with implementation and troubleshooting.

Responsibilities:

  • Collaborate with the team to fulfill the department's quarterly objectives
  • Design, implement features, and write tests on the Impact Data Platform leveraging our Big Data Tech Stack
  • Perform Releases, maintain continuous integration pipeline, code merging
  • Intermediate knowledge of Hadoop, Spark, SQL, NoSQL, Streaming
  • On-Call for Monitoring and Alerting and communicate to team / Company as needed
  • Analyze any job failure, log tickets in JIRA, deliver analysis, code fix, possibly data fix
  • Communicate cross squad via slack, email, JIRA, Zoom
  • Create & Maintain proper documentation
  • Approve & Merge Pull Requests
  • Able to tune performance of Systems, Pipeline flows, Applications, Datastores
  • Assist systems group with database and other infrastructure upgrades (sometimes off- hours/weekends)
  • Gain and maintain enough understanding of The Business to deliver effective solutions
  • Perform data quality analysis and introduce monitors with proper alerting for the team
  • Be part of the team conducting interviews of new candidates
  • Regularly share technical approaches with team
  • Mentor Associate Engineers as well as knowledge share within the Team and broader Engineering Department
  • Identify potential new technologies in our stack

Does this sound like you?

  • Initiative
  • Adaptability
  • Personal Development
  • Completed B.S. In Computer Science or related field or equivalent professional experience
  • Any open source contributions are strongly desired
  • Desire to work with Big Data and surrounding Technologies
  • 3+ years experience with numerous ETL / Streaming Pipeline Technologies
  • 4+ years Software Development experience
  • Agile / Iterative processes. Kanban / Scrum
  • Experience working in a Start-up or Internet business is valuable
  • Customer Focus
  • Service-Oriented
  • Experience working with Large Data Volumes - Terabytes to Petabytes - required
  • Experience working with Big Data Tech - Spark, Kafka, Google Pub/Sub, HBase
  • Exposure and experience in any Google Cloud technology highly desired
  • Knowledge of Digital Marketing or Web Analytics is a big plus
  • Continuous Integration / Delivery methods, tooling, integrations
  • Ability to Implement core principles of Ralph Kimball - Star Schemas / Facts / Dimensions etc.
  • Ability to tune numerous types of system and applications in a Data Pipeline
  • Experience with Relational Databases, Table design, SQL
  • Exposure and Knowledge of Scheduling Frameworks; Azkaban a plus
  • Experience writing enterprise-level application code in a JVM Language (Scala preferred)
  • Experience writing enterprise-level application code in Python highly advantageous

Benefits/Perks:

  • Casual work environment, including working from home
  • Flexible work hours
  • Unlimited PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • 6 month paternity/maternity leave
  • Training & Development
    • Learning the advanced partnership automation products
  • Medical Aid and Provident Fund 
    • Group schemes with Discovery & Bonitas for medical aid
    • Group scheme with Momentum for provident fund
  • Restricted Stock Units
    • 3-year vesting schedule pending Board approval
  • Internet Allowance
  • Fitness club fee reimbursements

 

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

LI-RL1

Big Data Engineer II
Cape Town
Read more

Our Company:

At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Big Data Engineer II, your focus will be on delivering stories for the squad, monitoring production environments and managing deployments to production. This role assumes that you are able to utilize the latest features of a language and can effectively select and implement the right design pattern to solve problems independently.

You will have experience implementing integration tests, be comfortable working with CI and confidently reuse existing frameworks.

At this level you are expected to have an understanding of the business requirements of all stories in the sprint, implement stories on existing cloud infrastructure and services and independently implement agreed design to spec. You should feel comfortable escalating appropriately.

You are also expected to help team members with implementation and troubleshooting.

Responsibilities:

  • Collaborate with the team to fulfill the department's quarterly objectives
  • Design, implement features, and write tests on the Impact Data Platform leveraging most Big Data Tech Stack
  • Perform Releases, maintain continuous integration pipeline, code merging
  • Intermediate knowledge of Hadoop, Spark, SQL, NoSQL, Streaming
  • On-Call for Monitoring and Alerting and communicate to team / Company as needed
  • Analyze any job failure, log tickets in JIRA, deliver analysis, code fix, possibly data fix
  • Communicate cross squad via slack, email, JIRA, Zoom
  • Create & Maintain proper documentation
  • Approve & Merge Pull Requests
  • Able to tune performance of Systems, Pipeline flows, Applications, Datastores
  • Assist systems group with database and other infrastructure upgrades (sometimes off- hours/weekends)
  • Gain and maintain enough understanding of The Business to deliver effective solutions
  • Perform data quality analysis and introduce monitors with proper alerting for the team
  • Be part of the team conducting interviews of new candidates
  • Regularly share technical approaches with team
  • Mentor Associate Engineers as well as knowledge share within the Team and broader Engineering Department
  • Identify potential new technologies in our stack

Does this sound like you?

  • Initiative
  • Adaptability
  • Personal Development
  • Completed B.S. In Computer Science or related field or equivalent professional experience
  • Any open source contributions are strongly desired
  • Desire to work with Big Data and surrounding Technologies
  • 3+ years experience with numerous ETL / Streaming Pipeline Technologies
  • 4+ years Software Development experience
  • Agile / Iterative processes. Kanban / Scrum
  • Experience working in a Start-up or Internet business is valuable
  • Customer Focus
  • Service-Oriented
  • Experience working with Large Data Volumes - Terabytes to Petabytes - required
  • Experience working with Big Data Tech - Spark, Kafka, Google Pub/Sub, HBase
  • Exposure and experience in any Google Cloud technology highly desired
  • Knowledge of Digital Marketing or Web Analytics is a big plus
  • Continuous Integration / Delivery methods, tooling, integrations
  • Ability to Implement core principles of Ralph Kimball - Star Schemas / Facts / Dimensions etc.
  • Ability to tune numerous types of system and applications in a Data Pipeline
  • Experience with Relational Databases, Table design, SQL
  • Exposure and Knowledge of Scheduling Frameworks; Azkaban a plus
  • Experience writing enterprise-level application code in a JVM Language (Scala preferred)

Benefits/Perks:

  • Casual work environment, including working from home
  • Flexible work hours
  • Unlimited PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • 6 month paternity/maternity leave
  • Training & Development
    • Learning the advanced partnership automation products
  • Medical Aid and Provident Fund 
    • Group schemes with Discovery & Bonitas for medical aid
    • Group scheme with Momentum for provident fund
  • Restricted Stock Units
    • 3-year vesting schedule pending Board approval
  • Internet Allowance
  • Fitness club fee reimbursements

 

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

LI-RL1

QA Engineer
Cape Town
Read more

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

 

Your Role at Impact:

As a Software Quality Assurance Engineer at Impact, your key responsibilities will carry a dual  mandate, being to deliver the highest quality software to our end users while simultaneously ensuring the persistence of the quality standard by means of automated regression. This is a rare opportunity in QA to have a direct influence on the quality of our software through every phase of the feature delivery workflow. This role will fully encompass all responsibilities associated with the Quality Assurance complement for a designated squad.

The applicant who is ultimately successful will be expected to scrutinize new features with a high attention to detail and document the methodology utilised in the form of a detailed test plan containing the respective test cases specific to the feature.  Upon successful deployment of the feature, the scenarios detailed in the test plan are then to be automated using Java and selenium webdriver.

 

The person filling this role will also be mandated with conducting the regression testing phase of the deployment workflow process and reporting on results timeously. The successful candidate will partner closely with software Development Engineers and Product Managers to understand product requirements as well as functionality for developing appropriate build scripts, test plans and test cases.

 

What You'll Do:

  • Accountable for Automation Testing
  • Accountable for creating, configuring and maintaining a suite of automated regressions tests & their environment
  • Test Planning & Analysis of Requirements
  • Sign-off on manually scripted test cases
  • Review and action pull requests 
  • Review product design documentation to ensure that requirements stated are correct, unambiguous, and verifiable.
  • Consult with product development to evaluate system interfaces, operational requirements, and performance requirements of the overall system.
  • Define test methods and create test plans for new or updated software projects to determine if the software will perform accurately and reliably according to documented requirements as well as established standards under both normal and abnormal conditions
  • Recommend design improvements or corrections to engineers throughout the SDLC.
  • Maintain effective communication with the project software engineers on project limitation, capability, performance requirement and hardware interface changes.
  • Execute test plans and create test reports to describe program evaluation, testing, and correction.
  • Testing will include functional and nonfunctional, integration, regression, system, smoke and sanity testing (minimum)
  • Monitor program performance after implementation to prevent re-occurrence of program operating problems and ensure efficiency of operation.
  • Conduct compatibility tests with vendor-provided programs.
  • Formulate and design software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
  • Create test tools that facilitate data gathering and test method execution.
  • Support manufacturing by verifying fixture software or any software used during production.
  • Participate in risk management meetings.
  • Scripting of test cases against manually scripted test cases / TestRail
  • Run regression tests against the applications then diagnose & report all issues
  • Implement automated tests using a Selenium framework
  • Defect Management
  • Implement scripts and server configurations for automated build and testing environments
  • Provide reports and procedures on Automation runs & progress
  • Reporting and tracking test metrics such as test and code coverage
  • Ensure QA automated test framework is documented, with focus on continuity

 

What You Have:

  • Solid understanding of computer programming and software development
  • Ability to troubleshoot equipment problems and perform complex system tests
  • Creative thinking skills
  • Detail-oriented personality
  • Excellent manual dexterity
  • Ability to communicate well to other members of the development team
  • At least 3 years experience in SDLC (Software Development Life Cycle)
  • Bachelor's Degree/BTEC
  • ISTQB/ISEB (Pref)
  • At least 2 years of experience in developing RESTful APIs
  • At least 3 years of test automation experience: Selenium, Jasmine, POM, Cucumber
  • Certified in Java, Spring or AWS technologies (Pref)

 

Benefits/Perks:

  • Unlimited PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Training & Development
    • Learning the advanced partnership automation products
  • Medical Aid and Provident Fund 
    • Group schemes with Discovery & Bonitas for medical aid
    • Group scheme with Momentum for provident fund
  • Stock Options
    • 4-year vesting schedule pending Board approval
  • Internet Allowance
  • Flexible work hours
  • Casual work environment

 

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

 

#LI-NK1

Senior Software Engineer, Finance
Cape Town
Read more

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s.

Your Role at Impact:

As a Senior Software Engineer, your focus will be on delivering stories for the squad, monitoring production environments and managing deployments to production.

This role assumes that you are able to utilize the latest features of a language and can effectively select and implement the right design pattern to solve problems independently.

You will have experience implementing integration tests, be comfortable working with CI and confidently reuse existing frameworks.

At this level you are expected to have an understanding of the business requirements of all stories in the sprint, implement stories on existing cloud infrastructure and services and independently implement agreed design to spec. You should feel comfortable escalating appropriately.

You are also expected to help team members with implementation

What You'll Do:

  • Collaborate with a distributed team to fulfill the department's quarterly objectives 
  • Develop code both independently and while pair programming 
  • Write and maintain design, user and test documentation 
  • Become familiar with technologies used on the squad 
  • Perform triage functionality through verification and fixing of bugs 
  • Build customer and non customer facing code. 
  • Support software testing and quality assurance processes to ensure high-quality deliverables 
  • Create SQL for Tech Updates and ensure this is ready for review 
  • Keeps technically abreast of trends and advancements within area of specialization, incorporating these improvements where applicable 
  • Review business needs, requirements, technical specifications 
  • Respond to alerts, review error messages, and fix bugs in a timely manner 
  • Mentor and give guidance to less senior staff to grow careers 
  • Perform code reviews 
  • Approve pull requests 
  • Perform point releases 
  • Maintain build- and stage stability 
  • Research and prototype new technologies 
  • Design and own software solutions 
  • Evolve architecture 
  • Regularly review peer contributions and take part in constructive retrospectives to increase efficiency 
  • Actively contribute to and maintain technical documentation 
  • Follow technology trends and incorporate new promising technology as required to keep with the times 
  • Ability to assess, debug and resolve technical issues 
  • Contribute to creative solutions that help make the development process more efficient 
  • Elevated ownership of application stability

What You Have:

  • Initiative 
  • Adaptability 
  • Being a team player 
  • Personal Development 
  • Completed B.S. In Computer Science or related field or equivalent professional experience. 
  • Opensource contributions are beneficial 
  • 8+ years experience: Java 8 +, SQL, Unix shell commands, version control, JDBC, OR Tools (Hibernate, JPA), Spring MVC, HTTP/Rest protocols, build tools (Gradle/Maven), CI (Jenkins/Bamboo/etc), JVM & Garbage collection, NOSQL & Data lakes, Cloud Computing, Load balancing 
  • Experience working with Java, Spring and related Technologies 
  • 8+ years Software Development 
  • Agile / Iterative processes. Kanban / Scrum 
  • Knowledge of Relational Databases, Table design, SQL 
  • TDD experience 
  • Continuous Integration / Delivery methods, tooling, integrations 
  • Experience working with Large Scale processing 
  • Exposure and experience in any Google Cloud technology highly desired 
  • Experience in monitoring, alerting and production support 
  • Good understanding of JVM and Garbage Collection 
  • Knowledge of Digital Marketing is a big plus 
  • Exposure to front end technologies 
  • Experience Mentoring / Training teams 
  • Experience in taking ownership off larger pieces of work 
  • Proven track record of influencing architecture and inter-disciplinary dependencies

Benefits/Perks:

  • Casual work environment, including working from home
  • Flexible work hours
  • Unlimited PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • 6 month paternity/maternity leave
  • Training & Development
    • Learning the advanced partnership automation products
  • Medical Aid and Provident Fund 
    • Group schemes with Discovery & Bonitas for medical aid
    • Group scheme with Momentum for provident fund
  • Restricted Stock Units
    • 3-year vesting schedule pending Board approval
  • Internet Allowance
  • Fitness club fee reimbursements

 

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

 

#LI-RL1

Software Engineer, Associate II
Cape Town
Read more

Our Company:

At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As an Associate Software Engineer II, your focus will be on delivering small tasks for the squad, testing end to end, assisting QA with Staging environments and fixing broken builds.

This role assumes that you have an understanding of all aspects of a language and are able to apply previous solutions to new problems independently.

Responsibilities:

  • Develop, test and maintain software for the Platform
  • Build meaningful unit, functional and integration level tests for the software built
  • Collaborate with a distributed team to fulfill the department's quarterly objectives
  • Develop code both independently and while pair programming
  • Write and maintain design, user and test documentation
  • Become familiar with technologies used on the squad
  • Perform triage functionality through verification and fixing of bugs
  • Build non customer facing
  • Support software testing and quality assurance processes to ensure high-quality deliverables
  • Create SQL for Tech Updates and ensure this is ready for review

Does this sound like you?

  • Completed B.S. In Computer Science or related field or equivalent professional experience
  • 2 years experience in Java 8+
  • Exposure to Java frameworks such as Spring and Hibernate
  • Exposure to front-end JavaScript frameworks such as Vue, Angular or React
  • GitHub Account with showcased work / samples / contributions (strongly preferred)
  • You should have practical experience in common design patterns, using unit tests for new code, and adding missing unit tests to legacy code with practical exposure to CI, and integration tests. You will also have practical exposure to at least 1 cloud platform where you should be confident using the console, and building basic apps in the cloud.
  • At this level you are expected to be confident reusing existing frameworks and work independently when completing tasks that you have been exposed to before.
  • During sprint planning and design sessions, you should feel comfortable asking "why" to understand the business reason behind your tasks.
  • You will also help with environment setup and onboarding of new members.

Benefits/Perks:

  • Casual work environment, including working from home
  • Flexible work hours
  • Unlimited PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • 6 month paternity/maternity leave
  • Training & Development
    • Learning the advanced partnership automation products
  • Medical Aid and Provident Fund 
    • Group schemes with Discovery & Bonitas for medical aid
    • Group scheme with Momentum for provident fund
  • Restricted Stock Units
    • 3-year vesting schedule pending Board approval
  • Internet Allowance
  • Fitness club fee reimbursements

 

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

 

LI-RL1

Software Technical Services Engineer
Cape Town
Read more

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

 

Your Role at Impact:

Primarily focused on:

  • Technical troubleshooting and making sure Technical Support tickets in Jira get resolved / delegated in a timely and efficient manner.
  • New technical integrations during onboarding of “Enterprise” tier accounts.
  • Re-implementations / migrations of “Enterprise” tier accounts.
  • Oversee and mentor Product Engineers / Junior Solution Engineers.
  • Periodic account reviews to vet technical settings and discover inefficiencies and mistakes in configuration.

 

This role is in the middle of all of the technical issues facing our client base and must use this knowledge to help identify/define improvements to our product/technology. 

 

This role reports to the Manager of Technical Services/ Solutions.



What You'll Do:

  • Specific activities will include interfacing with clients (business and technology) and answering questions on the integration process and technology, best practices and performance expectations. This person is an expert at impact.com’s technology and will be tasked to deliver custom engineering and advanced technical support to customers that buy those services, or as determined by impact.com’s leadership team.
  • This position will also work with the technology and customer support teams to identify and analyze data errors to help ensure stability and reliability of the impact.com’s platform.

Priority 1

  • Resolve tickets in the incoming Technical Services/ implementations queue
  • Lead technical integration or support calls with new/ existing clients
  • Acquire as much product knowledge as possible
  • Provide assistance in technical services Slack channel amongst others

Priority 2

  • Create Jira tickets that address technical issues related to our product.
  • Actively engage with the Product team to give feedback on new features and offer product ideas.
  • Oversee and mentor various staff members
  • Add/Create/Maintain confluence documentation
  • Identify and spec out tools/reports that assist the tech troubleshooting process
  • Train new resources assigned to the Technical Services Jira queue
  • Assist in the creation of technical related help content / documentation that is made available to client base
  • Serve as a go to person in regards with technical product knowledge for the entire organisation 

Priority 3

  • Provide technical support as needed in the sales process.
  • Create and maintain technical troubleshooting "recipes"
  • Monitor the incoming Technical Services/ Implementation Queue and Verify the tickets, resolve and suggest workarounds

 

What You Have:

  • Undergraduate degree in Computer Science, Engineering, Science, Math's or related Science or Commerce discipline
  • 2+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
  • Ability to perform log analysis, including writing SQL queries.
  • Experience in Web application and tool development is preferred.
  • Experience of at least one scripting / programming language (JavaScript, Python, PHP) is preferred.
  • Passion for solving customer issues in a fast paced environment
  • Excellent verbal and written communication skills
  • Ability to learn new technologies quickly and work independently

Benefits/Perks:

  • Casual work environment, including working from home
  • Flexible work hours
  • Unlimited PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • 6 month paternity/maternity leave
  • Training & Development
    • Learning the advanced partnership automation products
  • Medical Aid and Provident Fund 
    • Group schemes with Discovery & Bonitas for medical aid
    • Group scheme with Momentum for provident fund
  • Restricted Stock Units
    • 3-year vesting schedule pending Board approval
  • Internet Allowance
  • Fitness club fee reimbursements

 

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-NK1

Software Technical Services Engineer
Cape Town
Read more

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

 

Your Role at Impact:

Primarily focused on:

  • Technical troubleshooting and making sure Technical Support tickets in Jira get resolved / delegated in a timely and efficient manner.
  • New technical integrations during onboarding of “Enterprise” tier accounts.
  • Re-implementations / migrations of “Enterprise” tier accounts.
  • Oversee and mentor Product Engineers / Junior Solution Engineers.
  • Periodic account reviews to vet technical settings and discover inefficiencies and mistakes in configuration.

 

This role is in the middle of all of the technical issues facing our client base and must use this knowledge to help identify/define improvements to our product/technology. 

 

This role reports to the Manager of Technical Services Solutions Engineers.



What You'll Do:

  • Specific activities will include interfacing with clients (business and technology) and answering questions on the integration process and technology, best practices and performance expectations. This person is an expert at impact.com’s technology and will be tasked to deliver custom engineering and advanced technical support to customers that buy those services, or as determined by impact.com’s leadership team.
  • This position will also work with the technology and customer support teams to identify and analyze data errors to help ensure stability and reliability of the impact.com’s platform.

Priority 1

  • Resolve tickets in the incoming IRTS queue
  • Resolve tickets in the incoming Onboarding (IRO) queue
  • Lead technical integration of new clients as delegated by the Head of Onboarding
  • Acquire as much product knowledge as possible
  • Provide assistance in technical services Slack channel

Priority 2

  • Create IRT Jira tickets that address technical issues related to our product.
  • Actively engage with the Product team to give feedback on new features and offer product ideas.
  • Oversee and mentor junior staff in the team.
  • Add/Create/Maintain the Media Manager and Tag Manager library.
  • Identify and spec out tools/reports that assist the tech troubleshooting process
  • Train new resources assigned to the TS Jira queue, Onboarding and technical queues in Zendesk
  • Assist in the creation of technical related help content / documentation that is made available to client base
  • Serve as a go to person in regards with technical product knowledge for the Client Success team

Priority 3

  • Provide technical support as needed in the sales process.
  • Create and maintain technical troubleshooting "recipes"
  • Monitor the incoming IRT Queue and Verify the tickets, resolve and suggest workarounds

 

What You Have:

  • Undergraduate degree in Computer Science, Engineering, Science, Math's or related Science or Commerce discipline
  • 2+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
  • Ability to perform log analysis, including writing SQL queries.
  • Experience in Web application and tool development is preferred.
  • Experience of at least one scripting / programming language (Python, PHP) is preferred.
  • Passion for solving customer issues in a fast paced environment
  • Excellent verbal and written communication skills
  • Ability to learn new technologies quickly and work independently

Benefits/Perks:

  • Casual work environment, including working from home
  • Flexible work hours
  • Unlimited PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • 6 month paternity/maternity leave
  • Training & Development
    • Learning the advanced partnership automation products
  • Medical Aid and Provident Fund 
    • Group schemes with Discovery & Bonitas for medical aid
    • Group scheme with Momentum for provident fund
  • Restricted Stock Units
    • 3-year vesting schedule pending Board approval
  • Internet Allowance
  • Fitness club fee reimbursements

 

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-NK1