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We’re hiring! We are entering an exciting new phase in our evolution, and we want you to grow with us. Check out the current opportunities at impact.com to find your place on our team.

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Product Manager, Automation/Workflows & AI
Seattle
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Job Title: Product Manager, Automation/Workflows & AI

The Company

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

As the Product Manager of impact.com’s Automation/Workflows and AI team, you will be responsible for building innovative products that provide our customers with powerful tools to find, form, and foster productive partnerships. 

You will play a critical role in shaping impact.com’s partner experience offerings by working closely with our Data Science team to generate meaningful insights and enable the next best step at scale. The ideal candidate has an understanding of AI and machine learning and has experience in delighting customers with personalized and actionable recommendations and contextual guidance that enhance the partner experience, increase productivity and drive growth.

This role requires a candidate to deeply connect and understand the customer and business needs and partner closely with stakeholders to develop the strategic direction of the product and build out the coinciding roadmap. You will be responsible for influencing stakeholders and cross-organizational action by telling the customer’s story and substantiating recommendations for change.

The Product Manager requires at least 6 years of experience successfully managing, growing, and commercializing SAAS software products. They should demonstrate a proven track record in scaling businesses through automation. While experience in building and launching AI features is a plus, the primary focus is leveraging technology to streamline processes and unlock new avenues for growth.

Desired Skills:

  • Experience in designing, implementing, and managing automated solutions is highly desired. This could involve knowledge of automation tools, frameworks, and best practices in automating workflows and processes.
  • Proven history and track record of setting goals/OKRs and achieving success in increasing efficiency and scalability through automation.
  • Action-oriented with a demonstrated ability to solve complex problems by creating customer-first automation-centric solutions and iterating quickly to get results.
  • Ability to think strategically and implement tactically.
  • A strong understanding of product design, user experience, and product testing.
  • Ability to prioritize tasks effectively and handle multiple projects simultaneously.
  • Expertise in agile development, defining product requirements and user stories
  • Ability to work cross-functionally, effectively influencing other teams to align on product strategy to ensure good communication and on-time execution.
  • Exhibit storytelling and persuasive influencing techniques that build trust with team and partners and establish long-term relationships.
  • Strong interpersonal skills and ability to communicate effectively through various methods.
  • Self-starter who has a problem-solving aptitude and inventive thinking skills
  • Possess the ability to analyze and interpret large datasets using tools like MySQL, BigQuery, Postman, and specialized platforms to extract meaningful insights and inform strategic decision-making in a timely manner. While comfortable working with data in various formats, including spreadsheets for smaller datasets, your strength lies in efficiently extracting insights from large and complex datasets.

Responsibilities

  • Develop and maintain a product backlog, prioritizing work according to strategic objectives, business needs, project evolution, and customer requirements.
  • Research, define, design, and manage the development of new features and upgrades to existing ones. 
  • Use Product Management frameworks to align stakeholders and leadership on product direction/key decisions. 
  • Drive alignment across Growth Marketing, Engineering, Product, Design, Data Analytics, and Marketing teams to deliver on your vision and strategy.
  • Serve as a Subject Matter Expert (SME) for your feature area, demonstrating a comprehensive understanding of its full capabilities, business value, and role in the industry.
  • Lead projects with autonomy, proactively identifying and addressing issues impacting product delivery, making trade-off decisions, and managing team interdependencies.
  • Author key documents and lead reviews related to your feature area, and engage in discussions beyond your primary focus.
  • Monitor and evaluate the success of launched products and features, using key performance indicators (KPIs) to inform future product development strategies.
  • Build feedback and data loops into products and feature sets to enable continuous, systematic improvement. 

 

Salary range: $150,000-$170,000 per year plus additional variable annual bonus up to 5% contingent on Company performance plus eligible to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited responsible PTO
  • Flexible work hours
  • Parental Leave
  • Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
  • Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI_Seattle_Hybrid

Product Manager, Discovery
Seattle
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Job Title: Product Manager, Discovery

The Company

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Product Manager, Discovery

As the Senior Product Manager for impact.com's Discovery & CRM teams, you'll be pivotal in driving marketplace expansion, deeper engagement between brands and partners, and the continuous health and optimization of the entire ecosystem. You'll facilitate new partnerships, ensure a streamlined review process, and empower brands and partners to manage and track their success. Additionally, you'll be responsible for surfacing critical data and insights that enable brands and partners to make informed decisions and optimize their strategies within the marketplace.

You'll be instrumental in creating a powerful toolkit that empowers brands to uncover ideal partners within the impact.com ecosystem and across the public marketplace. Furthermore, you'll revolutionize the prospecting process by delivering critical insights at the perfect moments, seamlessly guiding them toward successful partner onboarding and fostering productive relationships.

Externally, you'll be a partner champion, empowering brands with cutting-edge prospecting tools to acquire new partners successfully. You'll also guide partners in crafting compelling profiles that drive higher conversions across many brands.

Internally, you'll collaborate with the impact.com team to safeguard the health and integrity of our ecosystem. This includes ensuring the accuracy of partner relationship data, proactively monitoring marketplace safety and wellness, and equipping our team with the tools and technology to efficiently manage these vital tasks at scale.

This role requires a candidate to deeply connect and understand the customer and business needs and partner closely with stakeholders to develop the strategic direction of the product and build out the coinciding roadmap. You will be responsible for influencing stakeholders and cross-organizational action by telling the customer’s story and substantiating recommendations for change.

Requires at least 6 years of experience as a product manager, with significant relevant experience in successfully scaling a two-sided marketplace and commercializing SAAS software products.

Desired Skills:

  • A strong understanding of product design, user experience, and product testing.
  • Proven history and track record of setting goals/OKR’s and achieving success in taking platforms to market or generating growth
  • Action-oriented with a demonstrated ability to solve complex problems by creating customer-first solutions and iterating quickly to get results
  • Ability to think strategically and implement tactically
  • Ability to prioritize tasks effectively and handle multiple projects simultaneously.
  • Expertise in agile development, defining product requirements and user stories
  • Ability to work cross-functionally, effectively influencing other teams to align on product strategy to ensure good communication and on-time execution.
  • Exhibit storytelling and persuasive influencing techniques that build trust with team and partners and establish long-term relationships
  • Strong interpersonal skills and ability to communicate effectively through various methods.
  • Self-starter who has a problem-solving aptitude and inventive thinking skills
  • Possess the ability to analyze and interpret large datasets using tools like MySQL, BigQuery, Postman, and specialized platforms to extract meaningful insights and inform strategic decision-making in a timely manner. While comfortable working with data in various formats, including spreadsheets for smaller datasets, your strength lies in efficiently extracting insights from large and complex datasets.
  • Ability to analyze conversion/funnel data across the entire partner lifecycle (discovery, onboarding, and productivity) for both brands and partners to identify conversion drop-off points and optimize solutions to drive up marketplace liquidity and partnership engagement.
  • Familiarity with measuring and interpreting metrics that reflect the health and success of a two-sided marketplace (brands and partners).
  • Experience designing and conducting A/B tests and experiments to validate product improvements and optimize conversion rates.

Responsibilities

  • Develop and maintain a product backlog, prioritizing work according to strategic objectives, business needs, project evolution, and customer requirements.
  • Research, define, design, and manage the development of new features as well as upgrades to existing features. 
  • Use Product Management frameworks to align stakeholders and leadership on product direction/key decisions. 
  • Drive alignment across Growth Marketing, Engineering, Product, Design, Data Analytics, and Marketing teams to deliver on your vision and strategy.
  • Serve as a Subject Matter Expert (SME) for your feature area, demonstrating a comprehensive understanding of its full capabilities, business value, and role in the industry.
  • Lead projects with autonomy, proactively identifying and addressing issues impacting product delivery, making trade-off decisions, and managing team interdependencies.
  • Author key documents and lead reviews related to your feature area, and engage in discussions beyond your primary focus.
  • Monitor and evaluate the success of launched products and features, using key performance indicators (KPIs) to inform future product development strategies.
  • Build feedback and data loops into products and feature sets to enable continuous, systematic improvement. 

Salary range: $150,000-$170,000 per year plus additional variable annual bonus up to 5% contingent on Company performance plus eligible to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited responsible PTO
  • Flexible work hours
  • Parental Leave
  • Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
  • Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Seattle-Hybrid


Support

Customer Solutions Specialist
Santa Barbara, Seattle
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The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oréal, Fanatics and Levi’s, visit www.impact.com.

 

Why this role is exciting:

An opportunity to join a Global company delivering Global Support. The broader Global team consists of around 40x people,  spanning across Cape Town, New York, Santa Barbara and Sydney. The collective teams support our various regions - US, EMEA and APAC. It’s a really exciting time to join the business as we are scaling globally fast, with a massive focus on the Support function.

 

Does this sound like you?

  • Experience (3+ years) in all of these areas is preferable:
    • Customer Technical Support
    • Global Support
    • Working in a SaaS Product based business
    • Marketing exposure or experience
    • Technical or Analytical Campaign Manager
    • Affiliate/Partnership Marketing experience
    • Front-end development
    • Familiarity with concepts like APIs, FTPs
  • Professional interpersonal skills, excellent written and verbal communication.
  • Ability to handle conflicting priorities and triage accordingly.
  • Strong ability to troubleshoot and debug customer support issues.
  • Detail-oriented, able to effectively prioritize tasks and solid time management.
  • A healthy dose of initiative and the ability to remain flexible.
  • Hungry to learn and continuously grow your knowledge as the Product/Business evolves. 
  • Enthusiastic team player.
  • Provide on-call support on an as needed basis.
  • The ability to own and drive cross departmental projects.

 

What you will be doing:

  • Provide enterprise-level Product Support to our customers and Partners, covering chat and ticketing. 
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner. 
  • Contribute to internal and external knowledge Base Support documentation.  arching, diagnosing, troubleshooting, identifying solutions to resolve customer and system issues.
  • Following standard procedures for proper escalation of unresolved issues to collaborate with the appropriate internal teams like Product, Engineering, Success to ensure we resolve client issues promptly and efficiently.
  • Working with the Snr team to drive operational efficiencies, change and alignment with internal teams. 
  • Partner with project stakeholders to ensure that they are adequately informed on the project’s progress.
  • Mentoring the broader team.
  • Some weekend and holiday coverage may be required on a need basis.

 

Salary Range: $56,000 - $70,000 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance.*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

 

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited responsible PTO
  • Flexible work hours
  • Parental Leave
  • Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled.
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

_________

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

#LI-Onsite


No Department

Account Executive, Enterprise
Columbus, New York, Santa Barbara, Seattle
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The Company

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting! 

We are growing our sales organization to accommodate the increasing demand for our solution. As an Enterprise Account Executive, you are responsible for growing our client base with a focus on Enterprise clients. You are committed to the success of the enterprise customer that could benefit from Impact.com and deliver the right solution for the client every time. You have a proven track record of consultative sales; the ability to negotiate; a strong understanding of the digital landscape and a willingness to embrace disruptive, fast paced technology companies.

If you are excited about using your creativity, strategic, project management, and consultative selling skills to generate new business then this role will allow you to thrive and succeed. If this is you, we offer competitive compensation with generous benefits, a flexible remote working policy, and a supportive and committed team around you!

What you will be doing: 

  • Responsible for building and growing your own book of business, selling to our top accounts 
  • Achieving or exceeding individual quota bringing in new clients to Impact.com
  • Prior experience driving sales and business development activities
  • Focus on executing transactions in an assigned account list and prospect for new opportunities
  • Manage complete and complex sales-cycles presenting to C-level executives the value of our product
  • Define, execute, and own an engagement plan for key prospects
  • Develop and manage strong relationships within our Enterprise market segment, looking for opportunities to add value for the customer and develop additional revenue
  • Territory/Vertical identification and research, to formalize a go to market strategy and create qualified target accounts
  • Forecast sales activity and revenue achievement, while creating satisfied and referenceable customers

Does this sound like you? 

  • Bachelor's Degree.
  • Minimum of 5 years of closing sales experience, within SaaS.
  • Ability to reach and develop relationships with C-level executives in key verticals
  • Understanding of the digital ecosystem landscape and relationships
  • Track record of success in carrying an Enterprise quota
  • Successful history of net direct new business sales, with the ability to prove consistent delivery against targets
  • Track record of over-achieving quota (top 10-20% of company) in past positions
  • Experience managing and closing complex sales-cycles- demonstrated ownership of all aspects of territory management
  • Experience in bringing innovative / market defining products to market within a competitive landscape
  • The ability to build and maintain a strategic outbound motion with your Business Development Representative
  • Must work well in a team selling environment
  • Ability to travel if needed and work autonomously in a remote environment
  • Experience within performance, partner, or affiliate marketing is a plus

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited responsible PTO
  • Flexible work hours
  • Parental Leave
  • Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range: $210K-$260K potential total on target earnings (base + commission), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.