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Business Operations

IT Support Specialist
London
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Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com:

The IT Support Specialist is the first point of contact for 1000+ employees globally. You will be responsible for troubleshooting end user issues on various SaaS applications, hardware, network, and telecommunication systems. The role reports to the IT Manager located in New York City.

What You'll Do:

  • Work closely with the global IT team to provide support for your local office and other locations.
  • Responsible for keeping relevant stakeholders informed of any updates during the resolution of their requests.
  • User accounts - new user access, assists with issues, manage user permissions, and handling user terminations.
  • Troubleshoot and resolve SaaS issues.
  • Conduct research to understand, explain and resolve technology issues.
  • Communicate updates to users that have been or may be affected by a problem.
  • Utilizes help desk tracking software to present recommendations and improvements for user systems.
  • Support and troubleshoot AV systems for conference rooms and townhalls.
  • Research and implement new functionality.

 

What You Have:

  • 4+ years of end-user support.
  • Experience with implementing 3rd party applications.
  • Experience with creating technical documentation.
  • Site owner for local and regional offices.
  • Ability to work independently and think creatively. 
  • Experience supporting SaaS applications such as Google Workspace, Atlassian, and Slack, Zoom.
  • Experience with using a ticketing system such as Jira, Freshdesk, etc.
  • Ability to support predominantly a Mac based environment.
  • Ability to work independently on IT projects.
  • Experience with conducting SaaS usage audits.
  • Understand information security principles and best practices.
  • General knowledge of networking concepts.

 

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

 

Benefits:

  • Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Training & Development - Free Coursera Subscription and PXA partnerships learning
  • Restricted Stock Units - 3-year vesting schedule pending Board approval
  • Internet Allowance
  • Gym reimbursements
  • Technology stipend
  • Wellness App - Free Subscription to ‘Modern Health’
  • Pension Scheme, Health and Dental Insurance
  • Parental Leave
  • Free in office lunches several days per week 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.




People

HR Business Partner
London
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The Company

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 impact.com has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Your Role at impact.com:

As HR Business Partner You'll be a strategic partner in our people function, collaborating closely with senior leadership to align HR strategies with our organisational goals. Your initiatives will drive enhancements in employee performance, engagement, and development. Additionally, you'll play a pivotal role in shaping our organizational culture, spearheading change management efforts, optimizing HR processes, and ensuring legal compliance. Ultimately, your focus will be on fostering a positive work environment that nurtures employee growth and success.

What You'll Do:

  • Ensure the organizational structure supports growth plans and business model.
  • Review organizational structure for efficiency and competencies.
  • Facilitate organisational design and workforce planning
  • Collaborate with leadership to align people with goals.
  • Consult and coach leaders on HR/People plans and initiatives
  • Coach and advise on performance management.
  • Lead performance reviews and development discussions
  • Recommend actions for a healthy work environment.
  • Manage offboarding and exit processes.
  • Analyze HR Analytics for insights and recommendations
  • Build relationships for business insight and development recommendations.
  • Foster internal talent development and promotions.
  • Facilitate training in collaboration with People Development.
  • Oversee new employee onboarding for a positive experience.
  • Manage employee relations issues
  • Ensure legal compliance and reduce risks.
  • Manage third-party vendor relationships.
  • Provide policy guidance and interpretation.
  • Collaborate with the Center of Excellence, Talent Acquisition, People Development, and broader People Organization on various projects to ensure alignment with company goals and best practices in HR management

What You Have:

  • 5+  years of relevant experience
  • Significant experience partnering with globally distributed teams across time zones
  • Experience in Project & Change management
  • Excellent communication skills 
  • Ability to build trust with your stakeholders by being open and transparent, and always following through
  • A deep knowledge of HR programs and practices, including employment laws and regulations, coaching and facilitation, and performance management and employee relations. 
  • Comfortable navigating a fast-changing environment and managing change. 
  • Experience with facilitation

 

Benefits (Perks):

  • Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Flexible Hybrid remote working policy
  • Pension scheme, health and dental insurance among other regular health and wellness (physical, mental, and financial) initiatives
  • 6 months paid parental leave
  • Regular community involvement opportunities - we believe that we can always find new ways to #createimpact around us - check out some of our recent activities that have won us recognition in the industry
  • Free unlimited Coursera Subscriptions
  • Free Subscription to Modern Health Wellness App
  • Technology Stipend
  • Gym Reimbursement

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.