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Here's how you can reach us

Our offices

U.S.

New York, NY
Empire State Building, 350 Fifth Avenue, 36th floor, New York, NY 10118
+1 (917) 720-2883

Columbus, OH
445 N High St, Suite 410, Columbus, OH 43215
+1 (917) 720-2883

Santa Barbara, CA
223 E. De La Guerra St., Santa Barbara, CA 93101
+1 (805) 324-6021

Seattle, WA
600 1st Ave # 300A Seattle, WA 98104

San Francisco, CA
600 California St., 13th fl., San Francisco, CA 94108
+1 (917) 720-2883

Global

London, UK
15 Rathbone Place, London, W1T 1HU
+44 (020) 3876 6532

Sydney, Australia
Work Inc, Bay 7, Middlemiss Street, Lavender Bay, NSW, 2060
+61 2 8069 2085

Shanghai, China
328 Hunan Road, Xuhui District, Shanghai, 200031, China

Oslo, Norway
Business Village Aker Brygge Grundingen 6, 3. Etasje
+47 450 20 485

Cape Town, South Africa
202 Santyger, 313 Durban Road, Bellville, 7530
+27 21 344 1281

Singapore
30 Cecil Street, #22-01 Prudential Tower, Singapore 049712

Berlin, Germany
Impact, c/o Mindspace,
Friedrichstraße 68, 10117 Berlin

Copenhagen, Denmark
Lygten 39 1st floor, 2400 Copenhagen
+45 7060 6330

Stockholm, Sweden
Impact, c/o Epicenter, Mäster Samuelsgatan 36, 111 57 Stockholm

Customer support

none

none

How to get hold of our support team

Login to your impact.com account and select the blue “Need Help?” button at the bottom-right corner of the screen. From this menu, you can either engage in a live chat* with one of our product experts during business hours, create a support ticket with detailed information on your query, or peruse our help docs and Guide Center for in-app guides. Learn more about the support options available to you.

* Live chat is only available if enabled on your account

Unable to log in

If you are unable to log into your account, try the following steps. (1) Select the ‘Forgot Password or Username?’ button to reset your login credentials. (2) If still unsuccessful, contact our support team directly using the ‘Need help signing in? Contact support’ button. A ticket will be created and one of our support team members will assist you via email to get back into your impact.com account.

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We are growth technologists

We develop smart products that optimize your digital spend by managing the performance of partnerships, eliminating fraud, and unlocking consumer insights.