Join impact.com's Referral Program! Get rewarded when your referrals become impact.com customers. Read more

Join our New York office

We’re the trailblazers of the new partnership economy, and we need smart, driven individuals like you.

Find your role in New York

We’re hiring! We are entering an exciting new phase in our evolution, and we want you to grow with us. Check out the current opportunities at impact.com to find your place on our team.

Filter by

G&A - Finance

Director, SEC Reporting & Technical Accounting
New York
Read more

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting: 

We are scaling our finance function and hiring our first Director, SEC Reporting and Technical Accounting.  This newly created position, reporting directly to the VP, Global Controller,  will have the autonomy to set-up our SEC Reporting and Technical Accounting function for sustainable, rapid growth while building this group from the ground up.  Aside from building a team, and sustainable processes, there will also be a need for various systems to be selected, scoped and implemented.  This truly is the opportunity of a lifetime for someone who wants to take us to the next level.  Based in New York, NY with a hybrid working environment this position will liaise with Corporate Accounting, Investor Relations, Tax, FP&A, Legal, and Executive Leadership while managing 2 FTEs and being supported by various outsourced service providers. 

What you will be doing: 

  • Direct and assist the preparation of the quarterly and annual financial reports with the SEC, such as Form 10-Q, 10-K, 8-K, including drafting financial statements, footnotes, and MD&A
  • Analyze, research and conclude on new and proposed accounting, reporting and disclosure standards issued by the SEC and FASB, and prepare memorandums regarding the Company’s position and impact on the Company’s financial statements and disclosures
  • Review and provide technical guidance on the quarterly financial statements, including the cash flow statement, as well as the earnings per share calculation and stock-based compensation accounting and disclosures
  • Lead the technical accounting research for significant transactions, such as share-based compensation, capitalized software development costs, financings, and potential mergers and acquisitions, among others
  • Update the accounting policies manual and develop new policies to ensure consistency and compliance with US GAAP and SEC requirements, as well as guide and train the corporate accounting team, accordingly
  • Effectively implement new accounting standards
  • Implement a reporting tool and underlying process, inclusive of XBRL, to ensure we have a timely, effective, and repeatable process for our various external reporting needs
  • Building a team

Does this sound like you?

  • Bachelor’s Degree or equivalent in Accounting or Business and CPA
  • At least 10 years progressive work experience, with a combination of public accounting and public company industry experience
  • At least 4 years in an SEC reporting role having multiple annual public reporting cycles
  • Strong knowledge of US GAAP and SEC reporting with expert knowledge and practical experience in topics such as revenue recognition, leases, derivatives and hedging, stock-based compensation, business combination and financial statement presentation and disclosure
  • Advanced proficiency with XBRL reporting and utilizing software tools (e.g Workiva) to manage filings
  • Strong writing, presentation and communication skills and ability to easily explain complex accounting issues and conclusions to a variety of audiences.
  • Excellent organizational, management, analytical, decision-making and research skills with the ability to prioritize and multi-task accordingly in a fast paced environment
  • Experience in the SaaS industry highly desired but not required
  • Experience in a fast moving, high growth environment providing strategic direction from a financial reporting and operational standpoint highly desired but not require
  • Experience with NetSuite, NetSuite Planning and Budgeting, and G-Suite of products highly desired but not required

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!
  • During the current time we continue to work from home. Should local and national government advice deem it is safe to go back to office working we will make facilities available to our teams

_______________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Global Tax Director
New York
Read more

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting: 

We are scaling our finance function and hiring our first Global Tax Director.  This newly created position, reporting directly to the VP, Global Controller,  will have the autonomy to set-up our tax organization for sustainable, rapid growth while ensuring an unmatched level of tax compliance and tax strategy.  This position will liaise with SEC Reporting, Corporate Accounting, Legal, Strategy, Investor Relations, FP&A, and Executive Leadership while managing 1 FTE and being supported by various outsourced service providers.  Based in New York, NY with a hybrid working environment this position will be responsible for all aspects of global tax for our over 13 operating entities.

What you will be doing: 

  • Lead all aspects of the company’s tax function, including compliance and returns, strategy, acquisitions and integrations, provisions and financial statement disclosures, and other ad-hoc tax requirements
  • Manage external tax advisors in the preparation of the income tax provisions in accordance with ASC 740, including calculating the effective tax rate, current and deferred tax provisions, valuation allowances and uncertain tax positions, and related financial statement disclosures
  • Manage external tax advisors in the preparation of the company's federal, state and local income tax returns, international statutory filings,  and in the resolution of ad-hoc employee-related matters
  • Develop and implement an effective tax strategy to minimize our tax liabilities including identifying the appropriate transfer pricing policy between our various legal entities
  • Manage tax audits and tax assessment notices, if they arise
  • Support M&A projects by explaining the tax implications to our Strategy team, outside counsel, and executive leadership
  • Monitor and analyze tax regulatory and compliance developments, accounting pronouncements, and tax law changes and determine the implications for the Company

Does this sound like you?

  • Minimum of 10 years of related tax experience at a multinational, public company and/or public accounting firm
  • CPA with a Bachelor's degree with an emphasis in accounting, finance, or a related field
  • Experience with tax provisions prepared in accordance with ASC 740 and ability to prepare income tax footnote disclosures in accordance with PCAOB standards
  • Experience in state & local indirect taxes especially sales tax
  • Able to identify issues, analyze and interpret relevant tax laws when handling complex subject matters
  • Big 4 experience preferred
  • Compensation: $175,000-$200,000 Plus Company Bonus and RSU Equity.

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

_______________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


G&A - Other

Corporate Counsel 2
New York, Santa Barbara
Read more

Role Title: Corporate Counsel 2

The Company

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 6500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting!

Impact’s legal team is expanding to accommodate the company’s explosive business growth. Impact has expanded globally, as well as through acquisition. This is an opportune time to join on the commercial legal side - we are market leaders, we just completed a round of financing and our board and investors are looking to take the company public. This is a pre-IPO opportunity that will help make that IPO a reality. 

What you will be doing: 

This role will work cross-functionally with various teams throughout the company but mainly will focus on supporting our sales, customer success, customer support, accounting, tax, HR and operations teams. Corporate counsel are responsible for drafting and negotiating commercial agreements (using existing templates, improving templates, and third party paper), and for advising business teams as a partner in achieving the company’s objectives. You will also be responsible for protecting the company’s interests, and mitigating risk and liability, in areas such as confidential information, intellectual property, and revenue. This requires a lot of discretion, self-confidence, flexibility and adaptability. 

Does this sound like you? 

This role is perfect for an individual who gets excited about….

  • drafting and negotiating commercial agreements with top brands (Fortune 100, top Internet companies); 
  • facilitating strategic relationships with Impact clients and for Impact clients;
  • developing terms to support a new market - the partnership economy; and
  • navigating continuously developing privacy regulations around the globe; and 
  • collaborating cross-functionally and developing new processes and procedures to support your internal clients.

You have experience managing the end-to-end negotiation of high dollar value, high visibility, complex commercial agreements, including sales agreements, brand marketing agreements, and strategic partnership agreements.

You are capable of balancing legal risk and our goals.

You see the glass as half full.

You have experience with ownership over internal programs and the ability to project manage across departments.

You partner with strategic business development teams from early term sheet conversations through deal close.

You are comfortable advising decision makers and take pride in ownership over projects.

Seeking 6-8 years of experience

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled ( *Based on offices re-opening)
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Executive Assistant
New York
Read more

Role Title: Executive Assistant

The Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting and what you will be doing:

impact.com is looking for a diverse, talented and eager learner to add to our growing company. The ideal Executive Assistant candidate is someone with 2-5 years of experience in a professional environment. This position will be supporting the Chief Growth Officer (CGO) with calendaring, specifically regarding both internal and external meetings, as well as travel, and various projects.

The right person is eager to jump in and help with any given task and is willing to grow in their career with this opportunity.

What you will be doing: 

  • Working along a diverse executive who is looking for an experienced person to help her manage the day to day duties of running the business. 
  • Coordinate her internal and external calendars.
  • Coordinate and facilitate travel management and accommodations. 
  • Communicate with and on behalf of the CGO with internal and external stakeholders, via email, Zoom, slack, etc. 
  • Respond and act with appropriate urgency in situations that require quick turnaround in an environment of high pace and agile priorities. 
  • Proactive communication, sound judgment and confidence in your actions. 
  • If you really enjoy slowing down to be thoughtful about how you make others feel, this is for you!

Does this sound like you?  

  • Diverse perspective
  • Eager to learn and to help
  • Confident and responsible
  • Self driven and an independent thinker 
  • Career oriented
  • Humble
  • 2-5 years of experience 
  • A true collaborator who loves working cross functionally with others.
  • Do you enjoy working for a company where the people are kind, humble, considerate and engaged? 
  • Do you enjoy working for a company that puts customers, partners and employees at the center?  This job is for you!

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 


G&A - People

Diversity, Equity & Inclusion, Director
New York
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

The Director, Diversity, Equity & Inclusion will work closely with our key DE&I partners – the Country Leadership Team, Operational Leaders, HR, the DE&I Board Advisor and internal colleagues and network groups to design, drive and deliver strategic DE&I policies and initiatives across Impact.com. You will be responsible for the global strategy and governance of our DE&I programs. 

This is a role where you can make a real difference to our c800+ colleagues worldwide.

What you will be doing:

  • Establish and use key inclusion and diversity metrics to measure the effectiveness of strategies and adapt as necessary.
  • You will collaborate with our HR teams, our leadership and our Networking groups to help design, implement, and deliver programs through a I&D lens.
  • Develop, lead, implement and measure a company-wide social impact strategy that aligns with the company’s DEI core vision, mission, and values.
  • Coaching and supporting people leaders on improving practices for embedding diversity, equity and inclusion in our people strategies and approaches.
  • Identifying and developing initiatives to foster and achieve a more inclusive workforce.
  • Collaborate with our Recruitment and People Development teams to create strategic initiatives focusing on recruitment, development, and talent management.
  • Assist with developing strategies to attract and retain diverse talent
  • Act as a liaison, critical friend and change agent between teams, employees, and leadership on DE&I concerns
  • Develop and manage relationships with relevant external partners, including developing a strategy for external accreditation and recognition where appropriate.
  • Develop a mechanism to compile, track and utilise metrics and large data sets; develop a process to report out progress regularly that drives action and insight.
  • Partner with senior business leaders to integrate DE&I into business, employment and our everyday practices
  • Stay up-to-date with regulatory and policy developments affecting DE&I and industry best practices and bring relevant recommendations to the leadership team.
  • Help define Impact’s position as a socially responsible company by shaping priorities, setting goals, creating initiatives, and leading projects that support strategic DEI objectives and create positive impact.

Does this sound like you?


• Passion, exposure and/or practical experience with DE&I principles, practices.
• Proven track record of building and scaling DE&I programs
• Excellent communication skills; proven track record in communicating effectively and ability to inspire an inclusive mindset and deliver a compelling message across all levels in the organization
• Ability to partner with, and coach leaders to, enable a consistent, authentic, fair, and equitable approach to business and internal priorities
• A solid understanding of industry benchmarks, leading practices, and innovations in diversity and inclusion
• Experience working in a team environment, building relationships and influencing key partners, demonstrating ability to get results through collaboration
• Experience of using data and analytics to drive insight and change
• Strong interpersonal skills across all levels.
• Experience in working with a broad range of individuals and organizations

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • 401k matching
  • Stock Options
  • Flexible work hours
  • Maternity/Paternity Leave
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Recruiter
Columbus, New York, San Francisco, Santa Barbara, Seattle
Read more

Our Company: 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.  

Impact is the global leader in Partnership Automation.  We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships.  From social influencers, B2B, strategic partners, publishers, and traditional affiliates...we have them covered. Our combined suite of products covers the full life partnership lifecycle including; onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud.  Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 800 employees and eleven offices across the United States, Europe, Africa and Asia. 

If you have a desire to work in an organization that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

Your Role at Impact:

As a key member of the Global TA Team, you will be part of our growing US Team. You will partner with our Go-To-Market (GTM) functions, continuing to build out world class teams across the United States. You will own the entire end to end recruitment process, whilst partnering with impact.com leadership. You will grow and build out our US locations ( New York, Santa Barbara, Seattle and Columbus), remote and other planned hubs. You will ensure a best in class candidate and hiring manager experience. 

Does this sound like you? 

  • Experienced recruiter across Go-To-Market (GTM)  - sales, customer success, marketing & operations
  • Experience of hiring across key US markets 
  • Able to source and build talent pools of passive candidates via multiple channels
  • Strong communication and business partnering skills
  • Ability to work across all levels of Impact.com, owning relationships across different departments
  • Consultative approach and mindset. Thinking and acting like a true business partner 
  • Happy to work autonomously, whilst aligning to the wider business OKRs
  • Agile mindset - happy to hire across other regions if needed and get involved in value add project work
  • Data mindset - you use data to drive hiring plans and update hiring managers 

Responsibilities:

  • Drive the full cycle recruitment process for Go-To-Market (GTM) hiring and have a “hands-on” approach to attracting, assessing and on-boarding the best talent
  • Devise creative ways to build multiple talent pipelines and execute on research, referral generation, sourcing campaigns and events
  • Assess current processes and advise on process improvement opportunities with the aim of standardizing our recruiting practices
  • Analyze and research recruitment data, online market trends and previous marketing activities to direct activities

Benefits/Perks:

  • Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both
  • Training & Development 
  • Flexible work hours
  • Health Insurance
  • Casual work environment

impact.com is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

 


R&D - Tech

Software Technical Support
Columbus, New York, San Francisco, Santa Barbara, Seattle
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

An opportunity to join a Global company delivering Global Support. The broader Global team consists of around 20x people,  spanning across Cape Town, New York, Santa Barbara and Sydney. The collective teams support our various regions - US, EMEA and APAC. It’s a really exciting time to join the business as we are scaling globally fast, with a massive focus on the Support function.

Does this sound like you?

  • Experience (3+ years) in all of these areas is preferable:
    • Customer Technical Software Support
    • Global Support
    • Working in a SaaS Product based business
    • Marketing exposure or experience
    • Technical or Analytical Campaign Manager
    • Affiliate/Partnership Marketing experience
    • Front-end development
    • Familiarity with concepts like APIs, FTPs

What you bring to the role:

  • Professional interpersonal skills, excellent written and verbal communication.
  • Ability to handle conflicting priorities and triage accordingly.
  • Strong ability to troubleshoot and debug customer support issues.
  • Detail-oriented, able to effectively prioritize tasks and solid time management.
  • A healthy dose of initiative and the ability to remain flexible.
  • Hungry to learn and continuously grow your knowledge as the Product/Business evolves. 
  • Enthusiastic team player.
  • Provide on-call support on an as needed basis.
  • The ability to own and drive cross departmental projects.

What you will be doing:

  • Provide enterprise-level Product Support to our customers and Partners, covering chat and ticketing. 
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
  • Contribute to internal and external knowledge Base Support documentation.  arching, diagnosing, troubleshooting, identifying solutions to resolve customer and system issues.
  • Following standard procedures for proper escalation of unresolved issues to collaborate with the appropriate internal teams like Product, Engineering, Success to ensure we resolve client issues promptly and efficiently.
  • Working with the Snr team to drive operational efficiencies, change and alignment with internal teams. 
  • Partner with project stakeholders to ensure that they are adequately informed on the project’s progress.
  • Mentoring the broader team.

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


S&M - Marketing

Account Based Marketing Manager
New York
Read more

The Company

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting! 

As an Account Based Marketing Manager for Impact, you will have the opportunity to develop and execute target account strategies to support account-based selling, plus you will ensure that existing accounts are having an enjoyable customer experience. Working under the Sr. Manager of Demand Generation and alongside the enterprise and strategic sales teams, the Account Based Marketing Manager will focus on engaging key stakeholders and ensuring a seamless handoff between marketing and sales. You’ll be responsible for developing highly targeted campaign messaging and design, as well as manage campaign deliverables and launch timelines to accelerate opportunities down the funnel. You will also have the opportunity to identify new campaign opportunities and areas for optimization.

What you will be doing: 

  • Be a change agent; manage key strategic initiatives to deliver both long term and short term company goals
  • Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution
  • Understand broader business drivers to map business needs to scaleable and functional solutions
  • Drive these account plans and develop specific ABM metrics to measure the performance of current programs (Target Account Reach, Customer lifetime value, Cross-sells & upsells, Revenue growth, Relationship growth, Sales Velocity, Percent Referred Customers, Net Promoter Score)
  • Educate the sales team and customer success reps on new and existing marketing activities being performed
  • Develop growth strategies with the sales team in order to optimize engagement within high-value accounts
  • Perform in-depth research to identify opportunities to improve marketing effectiveness 
  • Develop metrics to measure the performance of existing marketing and sales campaigns
  • Identify the most effective marketing materials, channels, and messaging for key accounts

Does this sound like you?  

  • 3-5 years of ABM experience at SaaS company
  • 1-2 years of Salesforce experience
  • Strong collaboration and project management experience with sales and “managing up”
  • Experience tracking and reporting on target accounts and campaign performance
  • Strong critical thinking and analytical skills
  • Demand gen experience is a plus!

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Demand Generation Manager, Digital Marketing
New York, Santa Barbara
Read more

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting!

As paid media manager, you will have the opportunity to develop a multi-mix/multi-million dollar media strategy across paid social and paid search.

Working under the Sr. Manager of Demand Generation and alongside the demand generation team, design and content, the Paid Media Manager is responsible for owning the development and optimization of campaigns and ultimately generating net-new pipeline for our business. 

You’ll be responsible for developing highly targeted campaign messaging and design, as well as manage campaign deliverables and launch timelines to generate business. You will also have the opportunity to identify new campaign opportunities and areas for optimization.

Responsibilities:

  • Plan, execute, analyze, optimize and report on all paid digital efforts globally including paid search, social advertising (Facebook, LinkedIn, Shopify Marketplace and test new channels (TikTok), and display/retargeting
  • Own the roadmap for paid media as we scale into new markets, acquire new companies and test customer marketing via paid media channels 
  • Monitor and report on paid media performance
  • Partner with Marketing Ops and DG leadership to understand campaign efficiency and ROI and suggest ways to optimize spend
  • Maintain campaign budgets
  • Suggest new, innovative areas for growth, both paid and non-paid

Does this sound like you?

  • Experience managing campaign optimization and spend to remain in budget
  • Strong collaboration and project management experience
  • Experience tracking and reporting on campaign performance
  • Strong critical thinking and analytical skills
  • 5-7 years of Demand Generation, digital marketing
  • Bonus points: B2B experience  / global experience

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Demand Generation Manager, Digital Marketing
New York, Santa Barbara
Read more

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting!

As paid media manager, you will have the opportunity to develop a multi-mix/multi-million dollar media strategy across paid social and paid search.

Working under the Sr. Manager of Demand Generation and alongside the demand generation team, design and content, the Paid Media Manager is responsible for owning the development and optimization of campaigns and ultimately generating net-new pipeline for our business. 

You’ll be responsible for developing highly targeted campaign messaging and design, as well as manage campaign deliverables and launch timelines to generate business. You will also have the opportunity to identify new campaign opportunities and areas for optimization.

Responsibilities:

  • Plan, execute, analyze, optimize and report on all paid digital efforts globally including paid search, social advertising (Facebook, LinkedIn, Shopify Marketplace and test new channels (TikTok), and display/retargeting
  • Own the roadmap for paid media as we scale into new markets, acquire new companies and test customer marketing via paid media channels 
  • Monitor and report on paid media performance
  • Partner with Marketing Ops and DG leadership to understand campaign efficiency and ROI and suggest ways to optimize spend
  • Maintain campaign budgets
  • Suggest new, innovative areas for growth, both paid and non-paid

Does this sound like you?

  • Experience managing campaign optimization and spend to remain in budget
  • Strong collaboration and project management experience
  • Experience tracking and reporting on campaign performance
  • Strong critical thinking and analytical skills
  • 5-7 years of Demand Generation, digital marketing
  • Bonus points: B2B experience  / global experience

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Marketing Programs Manager
New York
Read more

The Company

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 700 employees and eleven offices across the United States, Europe, Africa, and Asia. 


Why this role is exciting! 

Our channel and agency partners are some of the most strategic and important facets of our business. In this role, you will be joining a growing team with the opportunity to create, learn, grow, and put together new programs that help deliver value to both the business and end-user. You will get to work on different projects and initiatives that require both creative and analytical thinking—constantly keeping you on your toes and engaged.

What you will be doing: 

  • Putting together and executing 360 program plans (work with content marketing, product marketing, Demand-gen, events)
  • Helping put together monthly or quarterly virtual webinar series with impact.com and strategic partners 
  • Content and Collateral (App listings, Blogs, Chase partners for quotes, One-sheets, Case studies, webinar landing pages, Lunch & Learns, awards submissions, newsletter) 
  • Reporting and Dashboards — working with our Marketing Ops team to ensure tracking and reporting is in place for these programs, and put presentations together to report on the ROI as it relates to these initiatives
  • Client and partner outreach — comfortable reaching out to partners and clients for co-marketing opportunities

Does this sound like you?  

  • Strategic thinker
  • Go-getter
  • Hungry and scrapy 
  • Multi-tasker that enjoys fast-paced environments 
  • Team player
  • Great communicator
  • Positive attitude and sense of urgency

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


S&M - Sales

Customer Success Director
New York, Santa Barbara
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 800 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Customer Success Director (CSD), you will be responsible for the management of client relationships to promote retention and growth. The CSD develops strategic, goal-driven account plans and processes to ensure productive relationships with clients while mentoring associate CSM's. This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

Does this sound like you?

  • 5-7+ years Account Management or Customer Success experience, preferably B2B
  • Bachelor's Degree (Business, Marketing or related field a plus)
  • Consistent track record of providing stellar support to customers.
  • Strong understanding of the digital marketing ecosystem
  • Healthy dose of initiative and the ability to remain flexible
  • Detail-oriented and able to efficiently prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Proven track record of quality verbal and written communication skills. 
  • Customer Focused, Commercially-minded, Service-oriented
  • Enthusiastic teammate
  • Great conflict resolution skills
  • Excellent time management skills

Responsibilities:

  • Delivering world-class support to our top clients.
  • Maintain a balanced proactive/reactive relationship with your assigned accounts.
  • Expand Impact’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior level people that have decision making authority.
  • Partner with our Sales organization to uncover and capitalize on upsell and expansion opportunities. 
  • Dedicated duties include account monitoring, regular check-ins and relationship building.
  • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Success Manager
New York, Santa Barbara
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

Does this sound like you?

  • 3-5+ years customer service/relationship experience, preferably B2B
  • Bachelor's Degree (Business, Marketing or related field a plus)
  • Consistent track record of providing stellar support to customers.
  • Strong understanding of the digital marketing ecosystem
  • Healthy dose of initiative and the ability to remain flexible
  • Detail-oriented and able to efficiently prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Professional communication skills
  • Enthusiastic teammate
  • Great conflict resolution skills
  • Excellent time management skills

Responsibilities:

  • Delivering world-class support to our top clients.
  • Maintain a balanced proactive/reactive relationship with your assigned accounts.
  • Dedicated duties include account monitoring, regular check-ins and relationship building.
  • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Director of Business Development, Enterprise
New York
Read more

The Company

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting! 

As a Director of Business Development, you will focus on managing the team responsible for creating engagement with Strategic and Enterprise brands.  You will have the opportunity to be creative and development campaigns and strategies within the team as well through collaboration with other teams.

What you will be doing: 

  • Develop and retain world-class front line sales development reps that live and drive our values each day
  • Create and execute strategic campaigns that are customized based on vertical and persona
  • Work closely with Marketing and the Executive team to maximize the impact of events, marketing content, and Executive engagement
  • Achieve/exceed monthly and annual acquisitions goals that support our booking goals
  • Ensure that sales development reps are advancing their product and sales skills that support their career growth and daily effectiveness
  • Assess potential new markets, personas and strategies
  • Track and assess development activities by individual and team and report results to management

Does this sound like you?  

  • 3+ years of sales experience within SaaS
  • Proven record of results - hitting/exceeding sales goals
  • Exceptional communication skills in both verbal and written
  • Proven history of developing and executing creative business development campaigns
  • General knowledge of ecommerce marketing, sales, recruiting, and assessing result

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Director of Sales, Mid Market
New York
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Director of Sales for the Mid Market team, you will be an integral part of the Sales leadership team, reporting directly to the Vice President of Sales. You will be responsible for building and managing a team of Mid Market Account Executives, whose focus is to grow our client base. Your leadership will have a direct impact on the development, growth, and success of the team. An important element of this position is to ensure that each Account Executive is trained, mentored, and coached to peak performance and that effective and motivating success plans are put in place.

If this is you, we offer competitive compensation with generous benefits, a flexible remote working policy (see more details and COVID specific comments on this below), and a supportive and committed team around you!

What you will be doing:

  • Recruit, train, and retain a top performing sales team
  • Consistently deliver against team revenue goals
  • Partner with sales leadership to further define a successful and repeatable sales process
  • Analyze sales data to identify improvement points in conversion rates and deal sizes
  • Ensure salesforce data is updated and fully adopted by team
  • Train sales team to ensure they have knowledge of the products, sales techniques, and best practices
  • Track team and individual performance through pipeline management and forecasting
  • Assist sales staff in closing account sales opportunities when needed
  • Develop and manage strong relationships within our Mid Market segment, looking for opportunities to add value for the customer and additional revenue
  • Collaborate with members of the sales management team to align strategy or direction with the overall goals of the organization
  • Maintain market and industry knowledge to support continued growth
  • Other duties as assigned by the Company.

Does this sound like you?

  • Successful track record of building out a sales function from the ground up
  • 4+ years of sales and sales management experience, ideally in a SaaS environment
  • A proven track record of consultative sales; the ability to negotiate complex six and seven figure contracts
  • Understanding of the digital ecosystem landscape and relationships.
  • You are able to perform and adapt, as needed, within a fast-moving, dynamic work environment.
  • Problem solver, results oriented, timeliness, attention to detail and accuracy
  • Ability to develop and mentor others
  • Ability to drive strategic direction
  • Are an effective communicator and dynamic presenter
  • Experience within performance, partner, or affiliate marketing is a plus.

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • 401k matching
  • Stock Options
  • Flexible work hours
  • Maternity/Paternity Leave
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Enterprise Customer Success Manager
New York, Santa Barbara
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

Does this sound like you?

  • 3-5  years customer service experience, preferably B2B
  • Bachelor's Degree (Business, Marketing or related field a plus)
  • Consistent track record of providing stellar support to customers.
  • Strong understanding of the digital marketing ecosystem
  • Healthy dose of initiative and the ability to remain flexible
  • Detail-oriented and able to efficiently prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Professional communication skills
  • Enthusiastic teammate
  • Great conflict resolution skills
  • Excellent time management skills

Responsibilities:

  • Delivering world-class support to our top clients.
  • Maintain a balanced proactive/reactive relationship with your assigned accounts.
  • Dedicated duties include account monitoring, regular check-ins and relationship building.
  • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



Revenue Operations Manager
New York
Read more

Role Title: Revenue Operations Manager

The Company

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia.  

POSITION OVERVIEW

Effectively administer (build and maintain) the operational processes meant to improve the efficiency of the sales organization, including the implementation, reporting and analysis of all revenue generating activities and the design and optimization of efficient processes within our opportunity to order.  

Job Duties: 

  • Develops and maintains sales support systems and processes (including workflow and documentation).
  • Design and optimize scalable processes
  • Administers sales automation tools. 
  • Report and present key analytics and insights to Company leadership
  • Maintains a repository of master sales documents, including standard contracts or current price sheets. 
  • Generate reports detailing pipelines, forecasts, territory assignments, tracking productivity and quota attainment.
  • Assist with opportunity to order resolution.
  • Drive localisation requirements specific to the sales process
  • With guidance from Sales and Executive leadership assist with Addressable Market planning
  • Build and maintain high quality reporting on KPIs and critical dashboards
  • Perform analysis of sales performance
  • Territory Planning for Sales Team and entry of new markets
  • Assist with Sales Compensation Design and Administration

Competencies: 

  • Analytical thinking skills. 
  • Strategic thinking skills. 
  • Oral and written communication skills.

Attributes/Expertise

  • Strong working grasp of sales operational processes and tooling, able to automate processes to improve efficiency and reduce errors.
  • Fully proficient in technical systems required for their role (Salesforce, enabling technologies)
  • Detail Oriented and Organized:
  • Develops ways of structuring, monitoring and validating data to ensure data integrity.
  • Self-starter
  • Performs work under general or limited supervision. Handles complex issues and problems, and refers more complex issues to higher-level staff as appropriate. May provide leadership, coaching, and/or mentoring to a subordinate group. 
  • Typically requires a bachelor's degree and 4 or more years of relevant Revenue Operations experience within SaaS, Fintech or similar industries. 

Key Outputs:

  • Pristine sales data for sales reporting and planning for both internal and external purposes
  • Enforcing consistency and clarity of sales process 
  • High quality analysis of sales function and performance
  • Clear processes and workflows to speed up efficiency of sales process whilst minimizing errors
  • Sales technology and sales process change management (change management of sales tooling and processes

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference.



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Senior Revenue Operations Analyst
New York
Read more

The Company

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Position Overview

The Sr. Revenue Operations Analyst position is an exciting opportunity to work with a growing GTM organization globally. The position will have exposure to senior management and be a critical contributor to our growth strategy.

Job Responsibilities

  • Develops and maintains sales support systems and processes (including workflow and documentation).
  • Maintains a repository of master sales documents, including standard contracts or current price sheets.
  • Generate reports detailing pipelines, forecasts, territory assignments, tracking productivity and quota attainment.
  • Assist with the opportunity to order resolution.
  • Provide direct business partnering support to sales and finance organisations for sales reporting and processes.
  • Provide regular support for other teams, including executives, for relevant training, planning preparation,  and workflow design.
  • With guidance from Sales and Executive leadership direct Total Addressable Market and Territory planning.
  • Build and maintain high quality reporting on KPIs and critical dashboards
  • Perform analysis of sales performance as directed by senior management

Skills/Experience

  • Analytical thinking skills.
  • Strategic thinking skills.
  • Oral and written communication skills.
  • Strong working grasp of sales operational processes and tooling, able to automate processes to improve efficiency and reduce errors.
  • Fully proficient in technical systems required for their role (Salesforce, enabling technologies).
  • Detail Oriented and Organized: Develops ways of structuring, monitoring and validating data to ensure data integrity.
  • 2 or more years of relevant experience required.

Traits

  • Strong critical thinking and analytical skills
  • Excellent business acumen with the ability to to see the implications of decisions
  • Strong written and oral communication skills with the ability to explain concepts succinctly and with confidence as a subject matter expert in a manner understandable to non-SMEs
  • Sense of urgency balanced with a high attention to detail and the ability to differentiate when each is appropriate
  • Team player and collaborative relationship builder
  • Creative and flexible problem solver

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Support

Onboarding Success Manager
New York, San Francisco, Santa Barbara
Read more

The Company

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 700 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting! 

They say first impressions go a long way, right? Be part of the team that gets to set the stage for our customers’ first interactions with Impact! Our Onboarding team is customer and partnership obsessed and is focused on ensuring all customers have a delightful experience joining Impact. 

What you will be doing: 

As a Onboarding Success Manager, you will be responsible for ensuring clients are setup for partnership success in a timely and efficient manner. You will be accountable for a subset of accounts and responsible for addressing their questions and needs and delivering a positive experience. 

  • The Onboarding Success Manager assists paying clients to quickly setup and launch their accounts. The position acts as the success manager for clients that have transitioned from Sales, ensuring that each milestone to reach account launch is completed on time and effectively.
  • The Onboarding Success Manager is responsible for owning the client relationship during onboarding, answering client questions, taking any requested phone calls and leading any specialized trainings. Their goal is to ensure the client is set up for success by understanding the specific client’s business and advising on best practices and key features that align with their goals, needs, and integration.
  • They will work closely with their Team Leads to ensure all necessary tasks are completed during the setup phase. The OM will be responsible for following the Onboarding Process and escalating any issues to their Team Leads. The Onboarding Success Manager will also work with Onboarding Solution Architects to ensure the technical implementation is designed, delivered, integrated, tested, and validated in a successful, expeditious manner.
  • The Onboarding Success Manager is a strong individual contributor and champion for improved onboarding and activation tools such as SFDC improvements/reports/dashboards, project plans, guidelines, documents, training, internal documentation etc. They are able to work in a fast-paced work environment and effectively switch gears between dealing with several clients via different communication methods.

Essential Responsibilities:

  • Responsible for a portfolio of new accounts including launching, following defined onboarding process, and ensuring metrics are accurate across all clients. Onboarding Success Manager should always know the current status of an account in their book of business.
  • It is the Onboarding Success Manager's main goal to launch client by billing start date and help them reach the point of first value (first partner action) within the platform.
  • Track activity and update client records.
  • Ensure critical client account and business information is captured and documented to ensure a smooth transition to Success

Does this sound like you?  

  • Curious minded 
  • Customer obsessed 
  • Critical thinker 
  • Multi-tasker 
  • Excellent communicator 
  • Passion to learn
  • 2+ years of experience in project mgmt, support, or account mgmt

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Publisher Development Manager
New York, Santa Barbara
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting: 

As a Publisher Development Manager, you will be responsible for managing day-to-day interactions with a portfolio of publisher customer accounts at Impact. You will use strong problem solving and solution driven thinking. You will drive a world-class partner experience that builds trust, retention and loyalty. Your role is pivotal to ensure publishers feel supported and empowered to grow their partnerships with our advertisers at Impact.

What you will be doing:

  • Responsible for meeting publisher account growth targets to increase publisher revenue (payout).
  • Create development plans for the assigned book of business that builds trust, retention, and loyalty with publisher partners.
  • Identify, propose and support new matchmaking efforts for publishers with Impact advertiser partners.
  • Capable of Identifying and escalating publisher challenges early, succinctly and with a potential resolution.
  • Analyze publisher data quarterly to ensure publishers are engaged and growing.
  • Build strong relationships with internal teams at Impact including but not limited to: Customer Growth, Support/Customer Solutions, Onboarding, Technical Services and the Partnerships Lab team.

Does this sound like you?

  • Strong communicator: communicate effectively with publishers, advertisers and internal team members
  • Influential: be persuasive and command respect, by being a leader and expert in your knowledge of our company and products
  • Data-driven: accurately measure the effectiveness of programs and efforts, use findings to improve processes
  • Prioritization: prioritize effectively based on activities that will receive higher return for all audiences 
  • Visionary: be able to diagnose potential issues before they arise
  • Agile: be able to adapt quickly to changes and adopt new strategies
  • Self-Motivated, Attention to Detail, Passion for Learning, Team player

Benefits/Perks:

  • Medical Aid and Provident Fund 
  • Unlimited leave
  • Flexi-time
  • Casual work environment
  • Development & training

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.