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We’re hiring! We are entering an exciting new phase in our evolution, and we want you to grow with us. Check out the current opportunities at impact.com to find your place on our team.

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Account Executive, Commercial
New York, Santa Barbara
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The Company

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting!

We are growing our sales organization to accommodate the increasing demand for our solution. We are looking for an experienced and dynamic sales person to own one of our top territories in North America. You will have the opportunity to grow rapidly and gain exposure to new marketing technologies as we progress! As an Account Executive, Commercial, you will be responsible for driving the sales process with prospective customers. Strong consultative and analytical skills are important for successful navigation from solution demo, the definition of the scope and final contract. Be the face and name of Impact to some of the most well-known brands worldwide.

Responsibilities:

  • Sell the product to the appropriate accounts and manage towards hitting a preset revenue target.
  • Generate pipeline by proactively sourcing opportunities within the designated territory.
  • Prepare & deliver world-class demos and value-based presentations.
  • Answer prospects’ questions about product value, uses, integrations, and implementation.
  • Pro-actively drive the process with a prospective client from initial prospecting to a signed contract and internal handoff.
  • Drive active engagement by all internal and external stakeholders necessary to close a deal.
  • Update SFDC daily with all relevant details needed to reflect business reality.

Does this sound like you:

  • Bachelors Degree.
  • Ideally 2+ years of closing experience, within SaaS.
  • Must be a true hunter!
  • Independent person with the desire to excel in a competitive and highly rewarding industry.
  • Strong communication, effective problem-solving, networking and presentation skills.
  • Proven track record of building territories and addressing client needs.
  • Experience handling objections at multiple levels of enterprise organizations.

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited responsible PTO
  • Flexible work hours
  • Parental Leave
  • Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range: $130K-$200K OTE potential total on target earnings (base + commission), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Santa Barbara

#LI-New York, New York

Customer Renewal Manager
New York
Read more

The Company:

At impact.com our culture is our soul. We are passionate about our people, and our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to purchase, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics, and Levi’s, visit www.impact.com.

Why this role is exciting!

As a Renewal Manager,  you will have commercial ownership over a portfolio of 200+ accounts. Your role is highly collaborative and you will be working with internal and external partners to grow accounts at the time of renewal, mitigate downsells, drive incremental revenue expansion and execute contract changes throughout the customer lifecycle. This role offers you the opportunity to grow commercial negotiation skills, build customer sales processes and contribute to the rapid growth of the department and impact.com.

What you will be doing: 

  • Utilize business development skills to successfully uncover revenue expansion and retention opportunities. 
  • Negotiate value-driven renewals and contract changes with a high level of professionalism when interacting with our top tier customers and partners.
  • Collaborate internally with various teams to coordinate successful outcomes for the customer and impact.com. 
  • Use creative problem solving skills to balance customer needs and business outcomes.
  • Build, manage, and forecast customer revenue pipelines (including renewals, upsells and cross-sells).
  • Contribute directly to the development and growth of the high performing team.
  • Have fun! We are a team that values creativity, learning and growing in a supportive and helpful environment – all while having some laughs and a good time.

Does this sound like you? 5-7 bullet points

  • SaaS renewals, customer success and/or sales experience.
  • Highly organized, detail oriented and have excellent time management skills. 
  • Takes initiative and ownership, enthusiastic and eager to learn.
  • Strong communication, effective problem-solving and presentation skills.
  • Experience handling objections at different levels of organizations.
  • Seeks to understand multiple perspectives in a situation and have great conflict resolution skills.
  • Embraces teamwork and cross-team collaboration.
  • Solve problems with curiosity and creativity.
  • Are passionate about creating a great customer experience.
  • Embody the characteristics of Humble, Hungry and Smart.

Benefits (Perks):

  • Medical, Dental, and Vision insurance
  • Unlimited responsible PTO
  • Flexible work hours
  • Parental Leave
  • Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
  • Catered lunch in office 1-3x per week, a healthy snack bar, and great coffee to keep you fueled 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range: $98K-$122K potential total on target earnings (base + variable), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.




Support

RVP, Enterprise Customer Success
New York
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Role Title: RVP Customer Success

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting!

The RVP is a key member of the Customer Success Leadership Team managing one of the core business segments (Enterprise). They are focused on the demand side of our marketplace and retention and growth of our same customer revenue for our Enterprise clients. The RVP of Customer Success will be responsible for developing and implementing strategies to ensure that our Enterprise brand customers are successful in achieving their desired outcomes with our partnerships management platform, products, and services. The RVP works closely with other cross-functional leaders to drive customer satisfaction and retention, GMV/GTV/revenue growth, as well as being a voice for customer advocacy inside of the company.

What you will be doing: 

  • Build and lead a high-performing customer success team by mentoring and coaching, guiding them to find solutions, running collaborative team calls, and acting as an executive sponsor on accounts. 
  • Develop and track customer success metrics to ensure customer satisfaction, retention, transaction volume, marketplace metrics, and revenue growth goals are achieved
  • Establish and maintain relationships with key customers to understand their needs and ensure their success. Assist in identifying new revenue opportunities from new buying centers, proactive partnerships strategy vs affiliate, product lines, geos, subsidiaries, or parent companies. 
  • Influence the engagement and buying behavior of our largest brand clients resulting in different forms of transactions that drive GMV and GTV. 
  • Collaborate with other departments, including sales, support+onboarding, marketing, and product, to identify opportunities to improve the customer experience and drive revenue growth
  • Perform regular cadence of portfolio reviews as well as quarterly analysis of Enterprise brand side programs, processes, and outcomes in preparation for internal business reviews with senior leadership.
  • Oversight of successful execution and optimization of key brand facing processes:
    • Account Planning
    • Quarterly/Annual Business Reviews
    • Portfolio Reviews, Daily Heartbeat, Customer Check-ins, Partnerships Planning
    • Proactive Churn Prevention

Does this sound like you?  

  • Bachelor's degree in a technical, business or marketing discipline ideal or equivalent experience.
  • 10+ years in Account Management or Customer Success in a technology company.
  • 3-5 years experience in People Management of high performing teams.
  • Digital marketing experience preferred.
  • Proven track record of quality verbal and written communication skills. 
  • Customer Focused, Commercially-minded, Service-oriented

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited responsible PTO
  • Flexible work hours
  • Parental Leave
  • Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
  • Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Columbus_Ohio-Hybrid

RVP, Enterprise Customer Success
New York
Read more

Role Title: RVP Customer Success

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com. 

Why this role is exciting!

The RVP is a key member of the Customer Success Leadership Team managing one of the core business segments (Enterprise). They are focused on the demand side of our marketplace and retention and growth of our same customer revenue for our Enterprise clients. The RVP of Customer Success will be responsible for developing and implementing strategies to ensure that our Enterprise brand customers are successful in achieving their desired outcomes with our partnerships management platform, products, and services. The RVP works closely with other cross-functional leaders to drive customer satisfaction and retention, GMV/GTV/revenue growth, as well as being a voice for customer advocacy inside of the company.

What you will be doing: 

  • Build and lead a high-performing customer success team by mentoring and coaching, guiding them to find solutions, running collaborative team calls, and acting as an executive sponsor on accounts. 
  • Develop and track customer success metrics to ensure customer satisfaction, retention, transaction volume, marketplace metrics, and revenue growth goals are achieved
  • Establish and maintain relationships with key customers to understand their needs and ensure their success. Assist in identifying new revenue opportunities from new buying centers, proactive partnerships strategy vs affiliate, product lines, geos, subsidiaries, or parent companies. 
  • Influence the engagement and buying behavior of our largest brand clients resulting in different forms of transactions that drive GMV and GTV. 
  • Collaborate with other departments, including sales, support+onboarding, marketing, and product, to identify opportunities to improve the customer experience and drive revenue growth
  • Perform regular cadence of portfolio reviews as well as quarterly analysis of Enterprise brand side programs, processes, and outcomes in preparation for internal business reviews with senior leadership.
  • Oversight of successful execution and optimization of key brand facing processes:
    • Account Planning
    • Quarterly/Annual Business Reviews
    • Portfolio Reviews, Daily Heartbeat, Customer Check-ins, Partnerships Planning
    • Proactive Churn Prevention

Does this sound like you?  

  • Bachelor's degree in a technical, business or marketing discipline ideal or equivalent experience.
  • 10+ years in Account Management or Customer Success in a technology company.
  • 3-5 years experience in People Management of high performing teams.
  • Digital marketing experience preferred.
  • Proven track record of quality verbal and written communication skills. 
  • Customer Focused, Commercially-minded, Service-oriented

Salary range: $130,000-$160,000 per year, additional 25% variable compensation plan ( Additional $32,500-$40,000) for an OTE of $162,500K- $200,00 per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

*This role is hybrid with expectations to be in the office 2 days a week minimum. 

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited responsible PTO
  • Flexible work hours
  • Parental Leave
  • Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
  • Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


#LI-NewYork_NewYork