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G&A - Other

Corporate Counsel 2
New York, Santa Barbara
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Role Title: Corporate Counsel 2

The Company

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 6500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting!

Impact’s legal team is expanding to accommodate the company’s explosive business growth. Impact has expanded globally, as well as through acquisition. This is an opportune time to join on the commercial legal side - we are market leaders, we just completed a round of financing and our board and investors are looking to take the company public. This is a pre-IPO opportunity that will help make that IPO a reality. 

What you will be doing: 

This role will work cross-functionally with various teams throughout the company but mainly will focus on supporting our sales, customer success, customer support, accounting, tax, HR and operations teams. Corporate counsel are responsible for drafting and negotiating commercial agreements (using existing templates, improving templates, and third party paper), and for advising business teams as a partner in achieving the company’s objectives. You will also be responsible for protecting the company’s interests, and mitigating risk and liability, in areas such as confidential information, intellectual property, and revenue. This requires a lot of discretion, self-confidence, flexibility and adaptability. 

Does this sound like you? 

This role is perfect for an individual who gets excited about….

  • drafting and negotiating commercial agreements with top brands (Fortune 100, top Internet companies); 
  • facilitating strategic relationships with Impact clients and for Impact clients;
  • developing terms to support a new market - the partnership economy; and
  • navigating continuously developing privacy regulations around the globe; and 
  • collaborating cross-functionally and developing new processes and procedures to support your internal clients.

You have experience managing the end-to-end negotiation of high dollar value, high visibility, complex commercial agreements, including sales agreements, brand marketing agreements, and strategic partnership agreements.

You are capable of balancing legal risk and our goals.

You see the glass as half full.

You have experience with ownership over internal programs and the ability to project manage across departments.

You partner with strategic business development teams from early term sheet conversations through deal close.

You are comfortable advising decision makers and take pride in ownership over projects.

Seeking 6-8 years of experience

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled ( *Based on offices re-opening)
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Executive Assistant
New York
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Role Title: Executive Assistant

The Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting and what you will be doing:

impact.com is looking for a diverse, talented and eager learner to add to our growing company. The ideal Executive Assistant candidate is someone with 2-5 years of experience in a professional environment. This position will be supporting the Chief Growth Officer (CGO) with calendaring, specifically regarding both internal and external meetings, as well as travel, and various projects.

The right person is eager to jump in and help with any given task and is willing to grow in their career with this opportunity.

What you will be doing: 

  • Working along a diverse executive who is looking for an experienced person to help her manage the day to day duties of running the business. 
  • Coordinate her internal and external calendars.
  • Coordinate and facilitate travel management and accommodations. 
  • Communicate with and on behalf of the CGO with internal and external stakeholders, via email, Zoom, slack, etc. 
  • Respond and act with appropriate urgency in situations that require quick turnaround in an environment of high pace and agile priorities. 
  • Proactive communication, sound judgment and confidence in your actions. 
  • If you really enjoy slowing down to be thoughtful about how you make others feel, this is for you!

Does this sound like you?  

  • Diverse perspective
  • Eager to learn and to help
  • Confident and responsible
  • Self driven and an independent thinker 
  • Career oriented
  • Humble
  • 2-5 years of experience 
  • A true collaborator who loves working cross functionally with others.
  • Do you enjoy working for a company where the people are kind, humble, considerate and engaged? 
  • Do you enjoy working for a company that puts customers, partners and employees at the center?  This job is for you!

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 


G&A - People

Sales Recruiter - 6 Month Contract
New York, Santa Barbara
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Our Company: 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.  

Impact is the global leader in Partnership Automation.  We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships.  From social influencers, B2B, strategic partners, publishers, and traditional affiliates...we have them covered. Our combined suite of products covers the full life partnership lifecycle including; onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud.  Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 800 employees and eleven offices across the United States, Europe, Africa and Asia. 

Does this sound like you? 🎓

  • Drive the full cycle recruitment process for sales hires and have a “hands-on” approach to attracting, assessing and on-boarding the best talent.
  • Ensure that sales recruiting efforts are aligned with company goals.
  • Experience recruiting Account Executives, BDR's and Director level sales roles. 
  • Assess current processes and advise on process improvement opportunities with the aim of standardizing our recruiting practices.
  • Work alongside hiring managers to devise interview plans and ensure that interviewers are well trained and clear on what is expected of them.
  • Conduct research to identify marketing possibilities and evaluate recruitment needs.
  • Define and implement social media strategies to increase applications & brand awareness internationally.
  • Analyze and research recruitment data, online market trends and previous marketing activities to direct activities.
  • Act on new social media developments, trends and opportunities.

Benefits/Perks: 🏝

  • Medical, Dental and Vision insurance
  • Flexible work hours
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

____________________________________________________________________________



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 


R&D - Tech

Junior Software Engineer
New York
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Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organization that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

Move incredibly fast with continuous deployment to build our vibrant marketplace that processes millions of dollars in transactions. Help small business owners (influencers) connect with brands to deliver authentic marketing. Build data rich integrations with all the social networks and with other B2B SaaS tools.

This position will report into the Vice President, Activate in G&A.

What You'll Do:

  • Building beautiful and intuitive user experiences in React.js
  • Creating powerful APIs in PHP to deliver innovative features
  • Integrating with many different 3rd party APIs including, Google, Amazon & Facebook
  • Participating in the full product lifecycle, including ideation, prioritization, coding & testing
  • Building algorithms on top of massive datasets to streamline user workflows
  • Learning new technology and teaching your peers everything you know

What You Have:

  • Tertiary qualification in Information Technology, Computer Science or similar
  • 2 years' experience using PHP and MySQL
  • A great communicator who enjoys working with other smart people
  • Creative, enthusiastic and fun, with attention to detail
  • Hard working, passionate & dedicated

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

___________________________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Software Technical Support
Columbus, New York, San Francisco, Santa Barbara, Seattle
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Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

An opportunity to join a Global company delivering Global Support. The broader Global team consists of around 20x people,  spanning across Cape Town, New York, Santa Barbara and Sydney. The collective teams support our various regions - US, EMEA and APAC. It’s a really exciting time to join the business as we are scaling globally fast, with a massive focus on the Support function.

Does this sound like you?

  • Experience (3+ years) in all of these areas is preferable:
    • Customer Technical Software Support
    • Global Support
    • Working in a SaaS Product based business
    • Marketing exposure or experience
    • Technical or Analytical Campaign Manager
    • Affiliate/Partnership Marketing experience
    • Front-end development
    • Familiarity with concepts like APIs, FTPs

What you bring to the role:

  • Professional interpersonal skills, excellent written and verbal communication.
  • Ability to handle conflicting priorities and triage accordingly.
  • Strong ability to troubleshoot and debug customer support issues.
  • Detail-oriented, able to effectively prioritize tasks and solid time management.
  • A healthy dose of initiative and the ability to remain flexible.
  • Hungry to learn and continuously grow your knowledge as the Product/Business evolves. 
  • Enthusiastic team player.
  • Provide on-call support on an as needed basis.
  • The ability to own and drive cross departmental projects.

What you will be doing:

  • Provide enterprise-level Product Support to our customers and Partners, covering chat and ticketing. 
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
  • Contribute to internal and external knowledge Base Support documentation.  arching, diagnosing, troubleshooting, identifying solutions to resolve customer and system issues.
  • Following standard procedures for proper escalation of unresolved issues to collaborate with the appropriate internal teams like Product, Engineering, Success to ensure we resolve client issues promptly and efficiently.
  • Working with the Snr team to drive operational efficiencies, change and alignment with internal teams. 
  • Partner with project stakeholders to ensure that they are adequately informed on the project’s progress.
  • Mentoring the broader team.

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


S&M - Marketing

Marketing Programs Manager (publishers, tech partners + agency)
New York
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The Company

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 700 employees and eleven offices across the United States, Europe, Africa, and Asia. 


Why this role is exciting! 

Our channel partners are some of the most strategic and important facets of our business. In this role, you will be joining a growing team with the opportunity to create, learn, grow, and put together new programs that help deliver value to both the business and end-user. You will get to work on different projects and initiatives that require both creative and analytical thinking—constantly keeping you on your toes and engaged.

What you will be doing: 

  • Putting together and executing 360 program plans (work with content marketing, product marketing, Demand-gen, events)
  • Helping put together monthly or quarterly virtual webinar series with Impact and Shopify mutual clients to educate their MSMs (or other channel tech partners)
  • Content and Collateral (App listings, Blogs, Chase partners for quotes, One-sheets, Case studies, webinar landing pages, Lunch & Learns, awards submissions, newsletter) 
  • Reporting and Dashboards — working with our Marketing Ops team to ensure tracking and reporting is in place for these programs, and put presentations together to report on the ROI as it relates to these initiatives
  • Client and partner outreach — comfortable reaching out to partners and clients for co-marketing opportunities

Does this sound like you?  

  • Strategic thinker
  • Go-getter
  • Hungry and scrapy 
  • Multi-tasker that enjoys fast-paced environments 
  • Team player
  • Great communicator
  • Positive attitude and sense of urgency

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Senior Product Marketing Manager
New York
Read more

The Company

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, strategic brand-to-brand partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting!

As a Senior Product Marketing Manager, you’ll lead and inspire a cross-functional team of talented and dedicated people helping to shape and bring to market Impact’s products and strategic initiatives as we expand into the SaaS space. This highly visible role will work closely with senior leadership to drive our positioning + strategy for B2B verticals and execute on SaaS go-to-market efforts. Ultimately, you’ll be a key part of a team defining and advancing the partnership management platform category.

What you will be doing: 

  • Know the B2B and SaaS audience, their technologies, and the competition, and be an informed voice to help drive product development and marketing decisions
  • Partner with sales, marketing, product management, revenue enablement, partnerships, customer success, and onboarding teams to ensure product, positioning, and messaging success
  • Interface heavily with the different departments of the organization to create assets, brainstorm and validate positioning, lead go-to-market efforts
  • Own internal and external product communications deliverables to drive user education and feature adoption such as release notes; feature primers, blogs, videos, and FAQs; product walk-throughs; and user documentation
  • Support the ongoing development and distribution of sales enablement and marketing resources such as one sheets, client emails, case studies, whitepapers, blog posts, bylines, eBooks, webinars, videos, microsites, and website content
  • Work with the content marketing team to develop thematic content strategy and thought leadership pieces to support marketing and demand gen activities, including whitepapers, blog posts, bylines, webinars, eBooks and other forms of marketing content; own channel partnerships positioning, go-to-market marketing strategy, and content development
  • Maintain Impact’s SaaS positioning and messaging across template sales decks, QBR decks, case study slides, and investor decks

Does this sound like you?  

  • Proactive self-starter who instinctively seeks to collaborate across teams, find and produce value and push limits
  • Adept problem solver who excels in both critical thinking and execution; a curious and analytical mind, with high attention to detail 
  • Strong writer and engaging storyteller who is capable of bringing even the mundane to life
  • Able to juggle multiple priorities and navigate cross-functional relationships, effectively influencing, project managing, and driving momentum while executing tasks and building marketing assets
  • Can absorb complexity and technical nuance and simplify it into approachable, jargon-free benefits-oriented messaging for general audiences
  • Capable of analyzing product and business metrics and extracting insights and action items
  • 4-6 years overall work experience, with direct product marketing, product management or managerial consulting experience for SaaS companies
  • Has a strong understanding of legacy B2B partnership technologies, PRMs, TCMAs, etc...

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 


S&M - Sales

Business Development Representative
New York, San Francisco, Santa Barbara
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Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

We are offering a unique opportunity to get an incredible amount of experience with a premier start-up. As a Business Development Representative you will get to learn from a management team that has a proven track record and be put on a fast track to develop your career. You’ll engage with marketing leaders from top tier brands and innovative start-ups, helping them understand how Impact can bring new value to their business.

Responsibilities:

  • Educate and qualify prospects about our transformative technology and the solution Impact provides for their marketing challenges
  • Create opportunities for our account executive team through a combination of cold calling, email campaigns, and social selling techniques
  • Work closely with Account Executives to build a pipeline for Impact’s products
  • Track and manage prospects through Salesforce.com
  • Participate in team meetings, networking, trade show events and activities to grow the business
  • Providing valuable market and product feedback to continue to drive Impact’s business development strategy

Does this sound like you?

  • Bachelor's Degree required
  • Experience in any customer-facing service industry (retail, telesales, real-estate etc.)
  • Excited by the prospect of getting an incredible amount of experience with all critical business functions - Sales, Business Development, Marketing, Client Services, Product, Technology and Finance
  • Knowledge of Salesforce.com is a plus
  • Above all else - hungry, humble and smart. Self-motivated and can get passionate about marketing & technology

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours
  • parties and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

____________________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SM1

Customer Success Manager
New York, Santa Barbara
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

Does this sound like you?

  • 3-5 years customer service experience, preferably B2B
  • Bachelor's Degree (Business, Marketing or related field a plus)
  • Consistent track record of providing stellar support to customers.
  • Strong understanding of the digital marketing ecosystem
  • Healthy dose of initiative and the ability to remain flexible
  • Detail-oriented and able to efficiently prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Professional communication skills
  • Enthusiastic teammate
  • Great conflict resolution skills
  • Excellent time management skills

Responsibilities:

  • Delivering world-class support to our top clients.
  • Maintain a balanced proactive/reactive relationship with your assigned accounts.
  • Dedicated duties include account monitoring, regular check-ins and relationship building.
  • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Director of Business Development, Enterprise
New York
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The Company

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting! 

As a Director of Business Development, you will focus on managing the team responsible for creating engagement with Strategic and Enterprise brands.  You will have the opportunity to be creative and development campaigns and strategies within the team as well through collaboration with other teams.

What you will be doing: 

  • Develop and retain world-class front line sales development reps that live and drive our values each day
  • Create and execute strategic campaigns that are customized based on vertical and persona
  • Work closely with Marketing and the Executive team to maximize the impact of events, marketing content, and Executive engagement
  • Achieve/exceed monthly and annual acquisitions goals that support our booking goals
  • Ensure that sales development reps are advancing their product and sales skills that support their career growth and daily effectiveness
  • Assess potential new markets, personas and strategies
  • Track and assess development activities by individual and team and report results to management

Does this sound like you?  

  • 3+ years of sales experience within SaaS
  • Proven record of results - hitting/exceeding sales goals
  • Exceptional communication skills in both verbal and written
  • Proven history of developing and executing creative business development campaigns
  • General knowledge of ecommerce marketing, sales, recruiting, and assessing result

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Director of Sales, Mid Market
New York
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Director of Sales for the Mid Market team, you will be an integral part of the Sales leadership team, reporting directly to the Vice President of Sales. You will be responsible for building and managing a team of Mid Market Account Executives, whose focus is to grow our client base. Your leadership will have a direct impact on the development, growth, and success of the team. An important element of this position is to ensure that each Account Executive is trained, mentored, and coached to peak performance and that effective and motivating success plans are put in place.

If this is you, we offer competitive compensation with generous benefits, a flexible remote working policy (see more details and COVID specific comments on this below), and a supportive and committed team around you!

What you will be doing:

  • Recruit, train, and retain a top performing sales team
  • Consistently deliver against team revenue goals
  • Partner with sales leadership to further define a successful and repeatable sales process
  • Analyze sales data to identify improvement points in conversion rates and deal sizes
  • Ensure salesforce data is updated and fully adopted by team
  • Train sales team to ensure they have knowledge of the products, sales techniques, and best practices
  • Track team and individual performance through pipeline management and forecasting
  • Assist sales staff in closing account sales opportunities when needed
  • Develop and manage strong relationships within our Mid Market segment, looking for opportunities to add value for the customer and additional revenue
  • Collaborate with members of the sales management team to align strategy or direction with the overall goals of the organization
  • Maintain market and industry knowledge to support continued growth
  • Other duties as assigned by the Company.

Does this sound like you?

  • Successful track record of building out a sales function from the ground up
  • 4+ years of sales and sales management experience, ideally in a SaaS environment
  • A proven track record of consultative sales; the ability to negotiate complex six and seven figure contracts
  • Understanding of the digital ecosystem landscape and relationships.
  • You are able to perform and adapt, as needed, within a fast-moving, dynamic work environment.
  • Problem solver, results oriented, timeliness, attention to detail and accuracy
  • Ability to develop and mentor others
  • Ability to drive strategic direction
  • Are an effective communicator and dynamic presenter
  • Experience within performance, partner, or affiliate marketing is a plus.

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • 401k matching
  • Stock Options
  • Flexible work hours
  • Maternity/Paternity Leave
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Director of Sales, SMB
New York
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Director of Sales for the SMB team, you will be an integral part of the Sales leadership team, reporting directly to the Vice President of Sales. You will be responsible for building and managing a team of SMB Account Executives, whose focus is to grow our client base. Your leadership will have a direct impact on the development, growth, and success of the team. An important element of this position is to ensure that each Account Executive is trained, mentored, and coached to peak performance and that effective and motivating success plans are put in place.

If this is you, we offer competitive compensation with generous benefits, a flexible remote working policy (see more details and COVID specific comments on this below), and a supportive and committed team around you!

What you will be doing:

  • Recruit, train, and retain a top performing sales team
  • Consistently deliver against team revenue goals
  • Partner with sales leadership to further define a successful and repeatable sales process
  • Analyze sales data to identify improvement points in conversion rates and deal sizes
  • Ensure salesforce data is updated and fully adopted by team
  • Train sales team to ensure they have knowledge of the products, sales techniques, and best practices
  • Track team and individual performance through pipeline management and forecasting
  • Assist sales staff in closing account sales opportunities when needed
  • Develop and manage strong relationships within our SMB segment, looking for opportunities to add value for the customer and additional revenue
  • Collaborate with members of the sales management team to align strategy or direction with the overall goals of the organization
  • Maintain market and industry knowledge to support continued growth
  • Other duties as assigned by the Company.

Does this sound like you?

  • 2+ years of sales and sales management experience, ideally in a SaaS environment
  • A proven track record of consultative sales; the ability to negotiate complex six and seven figure contracts
  • Understanding of the digital ecosystem landscape and relationships.
  • You are able to perform and adapt, as needed, within a fast-moving, dynamic work environment.
  • Problem solver, results oriented, timeliness, attention to detail and accuracy
  • Ability to develop and mentor others
  • Ability to drive strategic direction
  • Are an effective communicator and dynamic presenter
  • Experience within performance, partner, or affiliate marketing is a plus.

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • 401k matching
  • Stock Options
  • Flexible work hours
  • Maternity/Paternity Leave
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Director, Revenue Operations
New York
Read more

The Company

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

POSITION OVERVIEW

The Director of Revenue Operations has global responsibility for the overall productivity and effectiveness of the sales organization. As a trusted advisor and business partner, the Director is a proactive leader who uses strong business acumen and analytic skills to drive sales success. Responsibilities include budget management, planning, reporting, quota setting, sales process optimization, and sales program implementation. Reporting to the VP of RevOps, the Director has a global team of RevOps managers and analysts.

JOB RESPONSIBILITIES

  • In partnership with Sales leadership defines processes, measurement and reporting to enable the rapid scaling of a global sales organization through multiple channels
  • Works closely Business Applications to define and automate standardized processes that drive efficiency and enable analytical rigor
  • Develops TAM and ICP analyses in support of optimal coverage and Sales strategy
  • Makes recommendations for changing sales roles and team configurations in order to maximize sales productivity and ensure seamless deployment
  • Works closely with with Sales leadership and Finance to ensure budgets are adhered to and the impact of hiring changes to plan are fully understood from a bookings perspective
  • In partnership with Incentive Compensation, FP&A and Sales Leadership provides guidance for plan criteria and assignment of sales quotas ensuring optimal allocation among all sales channels to meet financial and sales plans
  • Ensures data availability and accuracy in support of incentive comp payment determination
  • Manages and facilitates accurate forecasting in support of Sales leadership and FP&A requirements while ensuring pipeline sufficiency requirements are understood
  • Ensures data hygiene through cleansing efforts and implementation of processing and operational controls
  • In partnership with Marketing Operations and BDR leadership ensure that processes and data support lead generation activities
  • Works closely with Product Operations and Deal Desk in defining and implementing new pricing and packaging
  • Defines reporting and dashboard requirements to enable management by Sales leadership as well as territory owners
  • Creates clarity with the ability to analyze data and draw actionable insights
  • Ensure the seamless integration of acquired company sales teams
  • Leads a team of managers and analyst with a focus on their professional development

ACCOUNTABILITIES AND PERFORMANCE MEASURES

  • Strong critical thinking and analytical skills
  • Excellent business acumen with the ability to to see the implications of decisions across functional areas
  • Strong written and oral communication skills with the ability to explain concepts succinctly and with confidence as a subject matter expert in a manner understandable to non-SMEs
  • Comfortable communicating with all levels of the organization
  • Sense of urgency balanced with a high attention to detail and the ability to differentiate when each is appropriate
  • Team player and collaborative relationship builder
  • Creative and flexible problem solver

QUALIFICATIONS

  • 7+ years of related Revenue or Sales Operations experience with high growth SaaS company
  • 3+ years of management experience in a similar role
  • Demonstrated experience in leading a fast paced international team preferred
  • Experience supporting direct and channel sales as well as BDRs
  • High degree of Salesforce experience as well as comfort with the entire GTM tech stack
  • Ability to prioritize competing priorities to achieve the highest level of return on investment
  • MBA preferred

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference

**Impact employees can choose to work from home / remotely for the duration of 2021, or participate in a phased return to our beautiful office spaces. We expect most roles to be in-office at least 3 days a week beginning January 2022.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Enterprise Customer Success Manager
New York, Santa Barbara
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

Does this sound like you?

  • 3-5  years customer service experience, preferably B2B
  • Bachelor's Degree (Business, Marketing or related field a plus)
  • Consistent track record of providing stellar support to customers.
  • Strong understanding of the digital marketing ecosystem
  • Healthy dose of initiative and the ability to remain flexible
  • Detail-oriented and able to efficiently prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Professional communication skills
  • Enthusiastic teammate
  • Great conflict resolution skills
  • Excellent time management skills

Responsibilities:

  • Delivering world-class support to our top clients.
  • Maintain a balanced proactive/reactive relationship with your assigned accounts.
  • Dedicated duties include account monitoring, regular check-ins and relationship building.
  • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



Mid-Market Account Executive
New York
Read more

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organization that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

We are growing our sales organization to accommodate the increasing demand for our solution. We are looking for an experienced and dynamic sales person to own one of our top territories in North America. You will have the opportunity to grow rapidly and gain exposure to new marketing technologies as we progress! As a Mid-Market Account Executive, you will be responsible for driving the sales process with prospective customers. Strong consultative and analytical skills are important for successful navigation from solution demo, the definition of the scope and final contract. Be the face and name of Impact to some of the most well-known brands worldwide.

Responsibilities:

  • Sell the product to the appropriate accounts and manage towards hitting a preset revenue target.
  • Generate pipeline by proactively sourcing opportunities within the designated territory.
  • Prepare & deliver world-class demos and value-based presentations.
  • Answer prospects’ questions about product value, uses, integrations, and implementation.
  • Pro-actively drive the process with a prospective client from initial prospecting to a signed contract and internal handoff.
  • Drive active engagement by all internal and external stakeholders necessary to close a deal.
  • Update SFDC daily with all relevant details needed to reflect business reality.

Does this sound like you:

  • Bachelors Degree.
  •  3+ years of closing experience, within SaaS.
  • Must be a true hunter!
  • Independent person with the desire to excel in a competitive and highly rewarding industry.
  • Strong communication, effective problem-solving, networking and presentation skills.
  • Proven track record of building territories and addressing client needs.
  • Experience handling objections at multiple levels of enterprise organizations.

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • 401k matching
  • Stock Options
  • Flexible work hours
  • Maternity/Paternity Leave
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

Work and Team Environment:

Due to current restrictions/advisories from the government all of our teams are working completely remotely. While we miss working together in the office, we also aim to keep every one of our employees and our community healthy and are committed to re-opening our collaborative spaces in a safe manner as soon as (and not before!) it is responsible to do so. Impact is still growing during this time and as we do we are adapting to the new challenges set before us by listening to our customers and our co-workers first at all times.

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 #LI-VH1

Revenue Operations Manager
New York
Read more

Role Title: Revenue Operations Manager

The Company

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia.  

POSITION OVERVIEW

Effectively administer (build and maintain) the operational processes meant to improve the efficiency of the sales organization, including the implementation, reporting and analysis of all revenue generating activities and the design and optimization of efficient processes within our opportunity to order.  

Job Duties: 

  • Develops and maintains sales support systems and processes (including workflow and documentation).
  • Design and optimize scalable processes
  • Administers sales automation tools. 
  • Report and present key analytics and insights to Company leadership
  • Maintains a repository of master sales documents, including standard contracts or current price sheets. 
  • Generate reports detailing pipelines, forecasts, territory assignments, tracking productivity and quota attainment.
  • Assist with opportunity to order resolution.
  • Drive localisation requirements specific to the sales process
  • With guidance from Sales and Executive leadership assist with Addressable Market planning
  • Build and maintain high quality reporting on KPIs and critical dashboards
  • Perform analysis of sales performance
  • Territory Planning for Sales Team and entry of new markets
  • Assist with Sales Compensation Design and Administration

Competencies: 

  • Analytical thinking skills. 
  • Strategic thinking skills. 
  • Oral and written communication skills.

Attributes/Expertise

  • Strong working grasp of sales operational processes and tooling, able to automate processes to improve efficiency and reduce errors.
  • Fully proficient in technical systems required for their role (Salesforce, enabling technologies)
  • Detail Oriented and Organized:
  • Develops ways of structuring, monitoring and validating data to ensure data integrity.
  • Self-starter
  • Performs work under general or limited supervision. Handles complex issues and problems, and refers more complex issues to higher-level staff as appropriate. May provide leadership, coaching, and/or mentoring to a subordinate group. 
  • Typically requires a bachelor's degree and 4 or more years of relevant Revenue Operations experience within SaaS, Fintech or similar industries. 

Key Outputs:

  • Pristine sales data for sales reporting and planning for both internal and external purposes
  • Enforcing consistency and clarity of sales process 
  • High quality analysis of sales function and performance
  • Clear processes and workflows to speed up efficiency of sales process whilst minimizing errors
  • Sales technology and sales process change management (change management of sales tooling and processes

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference.



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Senior Revenue Operations Analyst
New York
Read more

The Company

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Position Overview

The Sr. Revenue Operations Analyst position is an exciting opportunity to work with a growing GTM organization globally. The position will have exposure to senior management and be a critical contributor to our growth strategy.

Job Responsibilities

  • Develops and maintains sales support systems and processes (including workflow and documentation).
  • Maintains a repository of master sales documents, including standard contracts or current price sheets.
  • Generate reports detailing pipelines, forecasts, territory assignments, tracking productivity and quota attainment.
  • Assist with the opportunity to order resolution.
  • Provide direct business partnering support to sales and finance organisations for sales reporting and processes.
  • Provide regular support for other teams, including executives, for relevant training, planning preparation,  and workflow design.
  • With guidance from Sales and Executive leadership direct Total Addressable Market and Territory planning.
  • Build and maintain high quality reporting on KPIs and critical dashboards
  • Perform analysis of sales performance as directed by senior management

Skills/Experience

  • Analytical thinking skills.
  • Strategic thinking skills.
  • Oral and written communication skills.
  • Strong working grasp of sales operational processes and tooling, able to automate processes to improve efficiency and reduce errors.
  • Fully proficient in technical systems required for their role (Salesforce, enabling technologies).
  • Detail Oriented and Organized: Develops ways of structuring, monitoring and validating data to ensure data integrity.
  • 2 or more years of relevant experience required.

Traits

  • Strong critical thinking and analytical skills
  • Excellent business acumen with the ability to to see the implications of decisions
  • Strong written and oral communication skills with the ability to explain concepts succinctly and with confidence as a subject matter expert in a manner understandable to non-SMEs
  • Sense of urgency balanced with a high attention to detail and the ability to differentiate when each is appropriate
  • Team player and collaborative relationship builder
  • Creative and flexible problem solver

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Solutions Architect - Pre-Sales
New York
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting: 

As a Presales Solutions Architect you will help formulate ideal technical solutions for potential clients. Working alongside the Sales, Onboarding, and Technical Services teams, you will support our sales team at prospect meetings, act as a product expert in the sales process, understand the technical implementation to a point where you can act as a level 1 technical resource in the sales process, and serve to escalate development work to product for key/strategic accounts.

What you will be doing:  

  • Support sales teams as product specialist and primary technical resource
  • Develop solution and technical integration documentation to support prospective clients
  • Discover and document client technical and product requirements, using this to design an ideal implementation
  • Draft technical RFP responses and project manage technical and security questionnaire responses in a timely manner
  • Work with product teams to deliver client requests and communicate product vision to prospective clients
  • Deliver in-depth product demonstrations to prospective clients

Does this sound like you?

  • Voracious learner willing to be out of their comfort zone
  • Natural curiosity leading to a deep understanding of the client’s challenges 
  • Knowledge of JavaScript, APIs, file transfer systems
  • Excellent problem-solving skills
  • Excellent verbal and written communication
  • In-depth understanding of SaaS platforms and digital marketing solutions
  • Ability to communicate complex technical information to a non-technical audience

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

During the current time we continue to work from home. Should local and national government advice deem it is safe to go back to office working we will make facilities available to our teams.

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Support

Onboarding Project Manager (OPM)
New York, Santa Barbara
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The Company

At impact.com  our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 700 employees and eleven offices across the United States, Europe, Africa, and Asia.


Why this role is exciting! 

Are you ready to join a team that takes on one of the most exciting stages in the client lifecycle? As a Customer Onboarding Project Manager (OPM), you will oversee Enterprise and strategic client projects through account set up and integration. The position is responsible for managing the overall onboarding experience and guiding both internal resources and the client through implementation, account configuration, and training, ensuring each milestone is successfully completed on time. The Onboarding Project Manager is a strong individual contributor and champion for providing the client with a tailored, professional and exciting experience to meet their goals and needs, delivering a happy customer to the success team!

Organization, customer obsession, and communication are musts in the role!

What you will be doing: 

  • Publish and maintain a project plan for each client 
  • Manage book of up to ~30 projects at once 
  • Identify and manage any issues, risks and roadblocks 
  • Ensure projects remain on track 
  • Provide recurring project updates to all stakeholders
  • Prioritize and delegate tasks for internal project team

Does this sound like you?  

  • 3+ years experience working as a Project Manager or related work (client-facing experience preferred)
  • Experience working with G-Suite tools (Google Docs, Google Sheets, etc)
  • Experience working with Project Management software (JIRA, monday.com, Asana or similar)
  • Knowledge of various project management methodologies
  • Proven leadership skills
  • Cost and risk management skills
  • Excellent communication, interpersonal and negotiation skills
  • Ability to make important decisions under pressure
  • Ability to delegate effectively
  • Detail-oriented and able to effectively prioritize tasks
  • Must be a critical thinker and a resourceful problem-solver
  • Enthusiastic team player
  • Great conflict resolution skills
  • Excellent time management skills
  • Ability to work both in a team environment and autonomously
  • Ability to multi-task and perform effectively under pressure
  • Self-motivated and able to provide results with minimal supervision

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Onboarding Success Manager
New York, San Francisco, Santa Barbara
Read more

The Company

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 700 employees and eleven offices across the United States, Europe, Africa, and Asia. Why this role is exciting! 

They say first impressions go a long way, right? Be part of the team that gets to set the stage for our customers’ first interactions with Impact! Our Onboarding team is customer and partnership obsessed and is focused on ensuring all customers have a delightful experience joining Impact. 

What you will be doing: 

As a Onboarding Success Manager, you will be responsible for ensuring clients are setup for partnership success in a timely and efficient manner. You will be accountable for a subset of accounts and responsible for addressing their questions and needs and delivering a positive experience. 

  • The Onboarding Success Manager assists paying clients to quickly setup and launch their accounts. The position acts as the success manager for clients that have transitioned from Sales, ensuring that each milestone to reach account launch is completed on time and effectively.
  • The Onboarding Success Manager is responsible for owning the client relationship during onboarding, answering client questions, taking any requested phone calls and leading any specialized trainings. Their goal is to ensure the client is set up for success by understanding the specific client’s business and advising on best practices and key features that align with their goals, needs, and integration.
  • They will work closely with their Team Leads to ensure all necessary tasks are completed during the setup phase. The OM will be responsible for following the Onboarding Process and escalating any issues to their Team Leads. The Onboarding Success Manager will also work with Onboarding Solution Architects to ensure the technical implementation is designed, delivered, integrated, tested, and validated in a successful, expeditious manner.
  • The Onboarding Success Manager is a strong individual contributor and champion for improved onboarding and activation tools such as SFDC improvements/reports/dashboards, project plans, guidelines, documents, training, internal documentation etc. They are able to work in a fast-paced work environment and effectively switch gears between dealing with several clients via different communication methods.

Essential Responsibilities:

  • Responsible for a portfolio of new accounts including launching, following defined onboarding process, and ensuring metrics are accurate across all clients. Onboarding Success Manager should always know the current status of an account in their book of business.
  • It is the Onboarding Success Manager's main goal to launch client by billing start date and help them reach the point of first value (first partner action) within the platform.
  • Track activity and update client records.
  • Ensure critical client account and business information is captured and documented to ensure a smooth transition to Success

Does this sound like you?  

  • Curious minded 
  • Customer obsessed 
  • Critical thinker 
  • Multi-tasker 
  • Excellent communicator 
  • Passion to learn
  • 2+ years of experience in project mgmt, support, or account mgmt

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Publisher Account Manager
New York, Santa Barbara
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting: 

As a Publisher Account Manager, you will be responsible for managing day-to-day interactions with a portfolio of publisher customer accounts at Impact. You will use strong problem solving and solution driven thinking. You will drive a world-class partner experience that builds trust, retention and loyalty. Your role is pivotal to ensure publishers feel supported and empowered to grow their partnerships with our advertisers at Impact.

What you will be doing:

  • Responsible for meeting publisher account growth targets to increase publisher revenue (payout).
  • Create development plans for the assigned book of business that builds trust, retention, and loyalty with publisher partners.
  • Identify, propose and support new matchmaking efforts for publishers with Impact advertiser partners.
  • Capable of Identifying and escalating publisher challenges early, succinctly and with a potential resolution.
  • Analyze publisher data quarterly to ensure publishers are engaged and growing.
  • Build strong relationships with internal teams at Impact including but not limited to: Customer Growth, Support/Customer Solutions, Onboarding, Technical Services and the Partnerships Lab team.

Does this sound like you?

  • Strong communicator: communicate effectively with publishers, advertisers and internal team members
  • Influential: be persuasive and command respect, by being a leader and expert in your knowledge of our company and products
  • Data-driven: accurately measure the effectiveness of programs and efforts, use findings to improve processes
  • Prioritization: prioritize effectively based on activities that will receive higher return for all audiences 
  • Visionary: be able to diagnose potential issues before they arise
  • Agile: be able to adapt quickly to changes and adopt new strategies
  • Self-Motivated, Attention to Detail, Passion for Learning, Team player

Benefits/Perks:

  • Medical Aid and Provident Fund 
  • Unlimited leave
  • Flexi-time
  • Casual work environment
  • Development & training

During the current time we continue to work from home. Should local and national government advice deem it is safe to go back to office working we will make facilities available to our teams.

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.