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We’re hiring! We are entering an exciting new phase in our evolution, and we want you to grow with us. Check out the current opportunities at impact.com to find your place on our team.

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People

HR Business Partner
New York, Santa Barbara
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Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting!

Here is an opportunity to establish your own “brand” of HR practice as you will influence the total employee lifecycle for a particular function and be the go to person for each of the managers there.  The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization.

What you will be doing:

  • Conducts regular meetings with respective business units.
  • Consults with line management, providing HR guidance when appropriate.
  • Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.
  • Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
  • Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Provides HR policy guidance and interpretation.

Does this sound like you:

  • Collaborative Leader
  • Empathetic Ethics
  • Savvy Business Acumen
  • Relationship Builder
  • Trustworthy Consultant
  • Critical Thinker
  • Global Awareness
  • Competent Communicator

Benefits:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 


Marketing

Product Marketing Manager (B2B Partners)
Columbus, New York, Remote (US), Santa Barbara
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Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, brand-to-brand strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting:  

As Product Marketing Manager I, you’ll work closely with a cross-functional team of talented and dedicated people helping to shape and bring to market impact.com’s products and strategic initiatives. This highly visible role will work closely with senior leadership to drive our publisher, and creator positioning + strategy and execute on go-to-market efforts to attract more publishers into the impact.com marketplace. Ultimately, you’ll be a key part of a team defining and advancing the partnership automation category.

This role will focus on helping impact.com build out its marketplace of partners for the B2B space. Working closely with our Marketplace Growth and Supply-side teams, you will lead the strategy for driving the explosive growth of our B2B referral partners. You will develop positioning, messaging, marketing, and outreach strategies for B2B referral partners such as publishers, educators, trainers, consultants, system integrators, managed service providers and more. You will also help drive strategy for growing productive partnerships between B2B brands and their business partners within our platform. 

What you will be doing:

  • Know the users, the technology, and the competition, and be an informed voice to help drive product development and marketing decisions
  • Work with a small team of product marketers who will be interfacing heavily with the marketplace growth and supply-side organizations to create assets, brainstorm and validate positioning, etc
  • Share responsibility for internal and external product communications deliverables to drive user education and feature adoption such as release notes; feature primers, blogs, videos, and FAQs; product walk-throughs; and user documentation
  • Support the ongoing development and distribution of sales enablement and marketing resources such as one sheets, client emails, case studies, whitepapers, blog posts, bylines, webinars, videos, microsites, and website content for the partner community
  • Partner with publisher sales, marketplace growth, marketing, product management, revenue enablement, partnerships, partner success, and support teams to ensure product, positioning, and messaging success
  • Author thought leadership pieces to support marketing and demand gen activities, including whitepapers, blog posts, bylines, webinars, eBooks and other forms of marketing content; own channel partnerships positioning, go-to-market marketing strategy, and content development
  • Maintain Partnership Cloud positioning and messaging + impact.com’s legal compliance across template sales decks, QBR decks, case study slides, and investor decks

Does this sound like you?

  • Proactive self-starter who instinctively seeks to produce value and push limits
  • Adept problem-solver who excels in both critical thinking and execution; a curious and analytical mind, with high attention to detail 
  • Strong writer and engaging storyteller who is capable of bringing even the mundane to life
  • Able to juggle multiple priorities and navigate cross-functional relationships, while effectively influencing, project managing, and driving momentum
  • Can absorb complexity and technical nuance and simplify it into benefits-oriented messaging for general audiences
  • Capable of analyzing product and business metrics and extracting insights and action items
  • 3-5+ years overall work experience, bonus if you have direct product marketing, product management, or consulting experience
  • 3-5+ years experience working with consultancies, agencies, VARs, MSPs, SIs and other channel partners
  • Background in B2B SaaS is a plus, especially if it's with martech or a market-based platform!

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Sales

Customer Business Development Representative
New York
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Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting:

This role is highly collaborative internally and externally with the responsibilities of generating install base expansion opportunities by qualifying and prospecting existing customers.  The aim of this role is to identify and expand into new advertising budgets or business units within existing customers.  You will be leveraging internal networks and resources to identify key accounts, prospect and qualify, coordinate communication strategy, and build pipeline for the customer sales team. 

What you will be doing: 

  • Develop a deep understanding of product, industry and prospecting basics - including how to blueprint, cold call, social sell etc
  • Master company procedures and internal workflows - including how to use sales automation tools, account based marketing and selling etc
  • Responsible for prospecting current accounts by conducting additional research on assigned accounts
  • Meet and exceed monthly and quarterly pipeline goals through strategic prospecting
  • Use outbound sales skills to create opportunities for our account executive team through a combination of cold calling, email campaigns, and social selling techniques
  • Develop, manage and engage with a prospect base consisting of current customer accounts in an assigned territory
  • Educate and qualify prospects about our transformative technology and the solution Impact provides for their marketing challenge
  • Research and identify key decision makers at current customer companies and expand the breadth and depth of customer relationship
  • Provide valuable market and product feedback to continue to drive Impact’s business development strategy
  • Work closely with Account Executives to build a pipeline for Impact’s products
  • Track and manage prospects through Salesforce.com
  • Participate in team meetings, networking, trade show events and activities to grow the business
  • Meet and exceed your monthly goal of expansion and upsell opportunities brought to the Customer Sales Executive team
  • Strategic outreach on our top priority targets with respective messaging to personas in the C-Suite that accurately describe our value in juxtaposition to their key focus areas
  • Healthy sales pipeline is maintained

Does this sound like you?

  • Thrive in a fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture
  • A Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
  • Are passionate about creating a great customer experience
  • Solve problems with curiosity and creativity
  • Seek to understand multiple perspectives in a situation
  • Great communicator internally and externally
  • Highly organized and up-to-date on tasks
  • Embody the characteristics of Humble, Hungry and Smart

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours
  • parties and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

____________________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Renewal Manager
New York, Remote (US), Santa Barbara
Read more

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting!

The Customer Revenue team is the commercial arm of customer growth at impact.com.   Our team is responsible for all commercial activity in the customer life-cycle – contract changes, renewals, upsells, and downsells.  This role is highly collaborative internally and externally to grow accounts, mitigate downsells and drive incremental revenue expansion. This role offers you the opportunity to grow commercial negotiation skills, build customer sales processes and contribute to the rapid growth of the department and impact.com.  

What you will be doing: 

  • Negotiate value-driven renewals and contract changes with a high level of professionalism when interacting with our  customers and partners
  • Collaborate internally with various teams to coordinate successful outcomes for the customer and impact.com
  • Utilize business development skills to successfully uncover and revenue expansion and retention opportunities 
  • Use creative problem solving skills to balance customer needs and business outcomes
  • Build, manage, and forecast customer revenue pipelines
  • Contribute directly to the development and growth of the rapidly growing team
  • Having fun!  We are a team that values creativity, learning and growing in a supportive and helpful environment – all while having some laughs and a good time.

Does this sound like you? 

  • Customer revenue management and sales experience 
  • Are passionate about creating a great customer experience
  • Solve problems with curiosity and creativity
  • Seek to understand multiple perspectives in a situation
  • Great communicator internally and externally
  • Highly organized and up-to-date on tasks
  • Embody the characteristics of Humble, Hungry and Smart

Benefits/Perks: 

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

_______________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Customer Success Manager, Influencer
New York, Remote (US), Santa Barbara, Seattle
Read more

The Company

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 900 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Why this role is exciting!

  • An opportunity to be part of the evolving partnership landscape that includes influencer and creator partnerships. 
  • Be part of a company culture that prioritizes their employees’ career growth and empowers their team members to continue learning, growing and creating the best partnership experience for customers, media partners and influencers.
  • Work cross functionally with teams including customer engineering, technical services, onboarding and product marketing to delight, retain and grow customers.

What you will be doing: 

  • The Customer Success Manager (CSM), Influencer is responsible for the success management of client relationships to promote retention and growth. 
  • The CSM develops strategic goal-driven account plans and processes to ensure productive relationships with clients. This position works closely with partnering teams as the client advocate to help develop solutions to meet client goals. 
  • A CSM, Influencer is also an influencer platform product expert on impact.com tools and can assist with training or product support as needed. 
  • It is also the CSMs responsibility to identify opportunities for up-sells and churn risk early on and manage the situation to find the best outcome possible.

Does this sound like you?  

  • Strong communicator: communicate effectively with advertiser customers, influencers, internal team members and executives.
  • Data-driven: accurately measure the effectiveness of programs and efforts, use findings to improve processes
  • Prioritization: prioritize effectively based on activities that will receive higher return for all audiences
  • Visionary: be able to diagnose potential issues before they arise
  • Agile: be able to adapt quickly to changes and adopt new strategies
  • Self-Motivated, Attention to Detail, Passion for Learning, Team player
  • A strong understanding of the impact.com influencer and brand ambassador offerings

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Director, Renewal Management
New York, Remote (US)
Read more

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting!

As the Director of Renewal Management, you will be responsible for building playbooks, hiring, training, coaching, and leading a team of new and established Renewal Managers in a fast-paced and rapidly changing environment.  This is an exciting opportunity for a results-driven sales leader to join a high-growth company with a mission to grow and expand our customers' success within the partnership economy.   

What you will be doing:

  • Inspire, lead, develop and grow a team of Renewal Managers to meet or exceed all customer revenue expansion and retention goals
  • Develop, document and implement system and operation processes that efficiently manage proactive renewal and revenue expansion motions
  • Negotiate value-driven renewals and contract changes with a high level of professionalism when interacting with our top tier customers and partners
  • Engage with key business stakeholders as the subject matter expert in all aspects of customer revenue management process and operations
  • Lead cross-functional change design and implementation to support the growth and scale of customer revenue operations  
  • Provide detailed analysis and reporting on team's performance as well as accurate forecasts to sales leadership based on individual performance and historical trends
  • Identify and implement process improvements to drive efficiency and productivity
  • Effectively communicate our value proposition to customers by pursuing an increased knowledge of key competitors
  • Proactively solve problems within and outside of your area and contribute to additional initiatives and responsibilities as they emerge
  • Attract and grow the best talent through effective recruiting, selecting and training methods

Does this sound like you:

  • 5+ years in renewals or account management (preferably in a SaaS environment)
  • 3+ years demonstrated leadership experience (preferably in Renewal Management)
  • Experience building, documenting and implementing system driven operations
  • Solve problems with curiosity and creativity
  • Seek to understand multiple perspectives in a situation
  • Great communicator internally and externally
  • Highly organized and up-to-date on tasks
  • Embody the characteristics of Humble, Hungry and Smart

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

_______________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.