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Customer Success

Customer Success Manager

New York, Santa Barbara

The Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact.

What You Have:

3+ years of customer success/relationship experience, preferably B2B
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
Experience with Affiliate and performance marketing

Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)

Consistent track record of providing stellar support to customers
Embraces teamwork and cross-team collaboration
Healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to efficiently prioritize tasks
Be a critical thinker and an inventive problem-solver
Professional communication skills
Enthusiastic teammate
Great conflict resolution skills
Excellent time management skills

What You'll Do:

Delivering world-class support to our top clients.
Maintain a balanced proactive/reactive relationship with your assigned accounts.
Dedicated duties include account monitoring, regular check-ins, and relationship building.
Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
Understand clients' goals and objectives to drive strategic growth, and provide guidance on how our platform and services can support their needs
Become an expert on the impact.com platform, staying up to date with new features, functionality, and industry trends
Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform
Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention
Advocate for customers' needs and requirements, working with cross-functional teams to deliver exceptional customer experiences

Salary Range: $80,000 - $95,000 per year, plus 25% Variable Commission Plan ($20,000-$23,750) and generous stock (RSU) award.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time

Benefits (Perks):

Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
Parental Leave
Technology Stipend
Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-NewYork_NewYork_Hybrid

#LI_SantaBarbara

#LI_Columbus

Customer Success Manager, Enterprise

New York

The Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

As an Enterprise Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact.

What You Have:

3+ years of customer success/relationship experience, preferably B2B
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
Experience with Affiliate and performance marketing
- Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
Consistent track record of providing stellar support to customers
Embraces teamwork and cross-team collaboration
Healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to efficiently prioritize tasks
Be a critical thinker and an inventive problem-solver
Professional communication skills
Enthusiastic teammate
Great conflict resolution skills
Excellent time management skills

What You'll Do:

Delivering world-class support to our top clients.
Maintain a balanced proactive/reactive relationship with your assigned accounts.
Dedicated duties include account monitoring, regular check-ins, and relationship building.
Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

Salary Range: $80,000 - $95,000 per year, plus 25% Variable Commission Plan ($20,000-$23,750) and generous stock (RSU) award.

Benefits (Perks):

Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
Parental Leave
Technology Stipend
Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!

#LI-NewYork_NewYork_Hybrid

#LI_SantaBarbara

#LI_Columbus

Manager, Customer Success

Columbus, New York, Santa Barbara

The Company:

Your Role at impact.com:

impact.com is growing, and we are seeking a leader to coach a team to successful outcomes. If you have experience managing a team, providing strategy and recommendations for growing partnerships, and are solutions-oriented, data-driven, and customer-focused, we want you to lead this team!

What You'll Do:

Leading and growing a team of Customer Success Managers (CSMs) by mentoring and coaching, guiding them to find their own solutions, running collaborative team calls and weekly one on ones.
Overseeing an assigned book of business where CSMs are building strong client relationships, increasing client spend, driving product adoption, and cross-sells.
Using management and analytical skills to build a strong CSM team focused on growth and retention.
Implementing process improvements across the team and/or organization.
Collaborating with Customer Engineering, Support, Product, Onboarding and other groups to resolve client challenges.
Using organization and attention to detail skills to drive projects and solutions to completion.

What You Have:

Solution-oriented and collaborative: enjoys creating and implementing process improvements.
Client-focused: using tools & resources to ensure customers are responded to quickly, gain resolution, and are satisfied. Improving overall NPS.
Team focused: guiding a team to drive maximum productivity and growth, while maintaining a positive culture through recognition and staff development.
Using industry knowledge to inform clients on how to improve their partnership programs and increase adoption of the entire Partnership Cloud suite. (Current knowledge of the Partnership Cloud is a plus.)
Knowledge of FreshDesk (or other ticketing software), Jira, SFDC, and Google Suite.
5+ years of experience in Digital, Affiliate, or Performance Marketing, 3+ years of experience managing people and teams.
Experience with cloud-based SaaS products
Experience working independently as well as part of a team in an energetic, fast-paced environment
Ability to read, write and speak with internal and external stakeholders in a highly professional and convincing manner

Salary Range: $130,000 - $140,000 per year, plus an additional 25% Variable Commission Plan ($32,500-$35,000) for an OTE of $162,500-$175,000 and generous stock (RSU) award.

Benefits (Perks):

Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Parental Leave
Technology Stipend
Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Santa_Barbara

#LI-New_York_City_New_York

#LI-Columbus

Finance

Deal Desk Analyst

Columbus, New York, Santa Barbara, Seattle

The Company:

Your Role at impact.com:

As a Deal Desk Analyst, you'll play a key role in driving deal execution by coordinating across teams to ensure order forms and amendments are processed efficiently and accurately. You'll help ensure every deal aligns with impact.com’s pricing strategy, company goals, and legal standards. This is a highly visible and collaborative role with a direct impact on deal velocity and win rates. Success in this position requires sharp analytical thinking, strong cross-functional communication, and exceptional attention to detail.

What You'll Do:

Prepare and draft accurate order forms and amendments using Ironclad (CLM) in a timely manner.
Maintain data integrity in Salesforce CPQ by identifying and correcting quote or contract discrepancies.
Review deal submissions to ensure alignment with pricing policies, internal processes, and business objectives.
Serve as a subject matter expert on quoting processes, and pricing and packaging structures.
Collaborate closely with Sales, RevOps, Legal, FP&A, Accounting, and Product teams to keep pricing guidelines and processes current and well-communicated.
Support the development of innovative deal structures to meet unique business goals.

What You Have:

1-3 years of experience in Deal Desk, Legal, data entry, or other sales-support roles (SaaS experience is a plus).
Sharp analytical skills with a meticulous eye for detail, even in fast-paced, occasionally high-pressure environments.
Exceptional written communication skills with confidence in navigating legal contractual language. Bilingual proficiency in English and Chinese (both written and spoken) is highly valued and preferred for west coast applicants.
Excellent multitasking abilities with a focus on accuracy and quick turnaround times.
Experience with Salesforce CPQ and/or Ironclad preferred (or similar quoting, contract lifecycle management, or database systems)
Proactive, collaborative mindset with strong problem-solving skills and a positive, can-do attitude.
Creative, resilient, and an effective team player who thrives in cross-functional settings.
Confidence communicating across all levels of the organization.
Unwavering integrity and sound judgment when handling sensitive or confidential information.

Salary Range: $70-$80K plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

Benefits (Perks):

Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Parental Leave
Technology Stipend
Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!

#LI_NewYork_NewYork

#LI_SantaBarbara

#LI_Columbus

#LI_Seattle

Global Facilities Manager

Columbus, New York

The Company:

Your Role at impact.com:

The Global Facilities Manager is responsible for overseeing the strategic planning, development, and consistency of the organization’s global real estate and facilities portfolio. This role ensures that all facilities are safe, compliant, efficient, and aligned with company goals. The Global Facilities Manager leads regional teams and partners with stakeholders across departments (People Excellence, IT, Finance, etc) to optimize space utilization, manage vendor relationships, implement sustainability initiatives, and drive continuous improvement in facilities services worldwide.

What You'll Do:

Maintain our facility portfolio, including: leases, obligations, TI, budgets, key dates/terms.
Oversee repairs and operations to ensure compliance and minimize downtime.
Lead efficient facility space management and planning for growth.
Source and manage vendor relationships.
Collaborate with HR, IT, Security, and other departments to ensure workplace environments are safe, functional, and supportive of employee well-being.
Further standardization and equitable experiences across locations.
Drive sustainability and energy efficiency initiatives across all sites.
Support business continuity planning and disaster recovery efforts.
Lead and develop a high-performing, geographically dispersed facilities team.

What You Have:

Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field. Master’s degree or relevant certifications (e.g., IFMA, BOMA, PMP) or equivalent experience preferred.
7+ years of progressive experience in facilities or real estate management, with at least 3 years in a global or multi-site role.
Strong collaboration skills across HR, IT, Legal, Finance, and senior leadership.
Familiarity with IWMS tools (e.g., OfficeSpace, SpaceIQ), project management platforms (e.g., Trello, Asana), and service request systems (e.g., ServiceNow).
Strong knowledge of lease administration, TI budgeting, construction management, and workplace strategy.
Proven leadership experience with cross-functional and cross-cultural teams.
Strong knowledge of building systems, compliance regulations, sustainability practices, and workplace safety standards.
Excellent project management, negotiation, and financial acumen.
Ability to travel internationally as needed

Salary Range: $125,000.00 - $145,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

Benefits (Perks):

Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Parental Leave
Technology Stipend
Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!

#LI_NewYork,NewYork

#LI_Columbus

Marketing Automation Manager, Marketo

New York

The Company:

At impact.com our culture is our soul. We are passionate about our people, and our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to purchase, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics, and Levi’s, visit www.impact.com.

Why this role is exciting!

As the Marketing Automation Manager - Marketo, you will play a critical role in the success of our global marketing initiatives. Everything we do in marketing runs through Marketo, making this role the technical execution arm of Marketo programs from soup to nuts and keeping up with new features and functionality. Reporting to the Director of Marketing Operations & Analysis, you will collaborate closely with the Marketing team to design, execute, and optimize global campaigns that drive measurable results.

This role focuses on building and managing programs in Marketo across multiple channels, including email, paid search, paid social, webinars/events, and account-based marketing (ABM). You will also oversee the integration of new business units, identify opportunities for optimization, and ensure seamless operations across our marketing technology stack. Your expertise will help us scale marketing efforts efficiently while meeting key performance indicators (KPIs) and business objectives.

What you will be doing:

Campaign Execution:

Collaborate Demand Gen, Programs, Events and global marketing managers to build and optimize all campaigns running through Marketo
Test, optimize and standardize email, programs, forms, landing pages and templates
Upload and maintain lead lists and oversee data hygiene within the Marketo instance
Manage email consent best practices

Marketing Operations:

Manage and optimize all integrations between Marketo and other tools in the marketing technology stack.
Oversee third-party agencies or teams responsible for uploading and managing landing pages, emails, creatives, and campaign reporting.
Support marketing initiatives across regions (EMEA, APAC, US) and business units.
Participate in the training and supervision of Marketo users including email marketers

Performance Optimization:

Identify and implement new campaign opportunities and areas for operational improvement.
Implement, maintain, and troubleshoot tracking scripts or elements that provide accurate reporting
Improve email engagement, deliverability and unsubscribes

Does this sound like you?

4+ years of experience using Marketo.
2+ years of experience with Salesforce.
Strong collaboration and project management skills.
Functional experience in HTML and CSS.
Experience with various martech platforms and tools.
Adept at reporting tools; Excel, DOMO, SFDC, Looker Studio or equivalent
Experience tracking and reporting on campaign performance
Experience with Marketo Measure/Bizible
B2B marketing experience

Benefits (Perks):

Medical, Dental, and Vision insurance
Unlimited responsible PTO
Flexible work hours
Parental Leave
Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range:

$100,000.00 - $120,000.00 base salary + 5% company performance bonus, per year, plus eligibility to receive a Restricted Stock Unit (RSU) grant.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Product

Senior Product Marketing Manager

New York

The Company:

Why this role is exciting!

We are seeking a strategic and creative Senior Product Marketing Manager to lead go-to-market efforts for our growing suite of products in the creator economy. Based in New York City, this role is central to shaping how we position, launch, and drive adoption of solutions tailored for creators, influencers, and the brands that work with them.

You will sit at the intersection of product, sales, customer success, and marketing, developing clear messaging, market insights, and compelling narratives that resonate with creators and their partners. If you’re passionate about the future of the creator economy and thrive in fast-paced, collaborative environments, we’d love to meet you.

What you will be doing:

Lead positioning, messaging, and storytelling for creator-focused products across multiple channels.
Own end-to-end go-to-market strategy for new feature launches and product initiatives.
Own internal and external product communications deliverables to drive user education and feature adoption such as release notes; feature primers, blogs, videos, and FAQs; product walk-throughs; and user documentation and tactics such as one sheets, client emails, case studies, whitepapers, blog posts, bylines, webinars, videos, microsites, and the impact.com website.
Conduct market research, competitor analysis, and user segmentation to inform product development and marketing strategy.
Create sales enablement materials including pitch decks, battlecards, one-pagers, and case studies.
Collaborate closely with Product to shape roadmap priorities based on market needs and user feedback.
Partner with Customer Success and Sales to identify and act on opportunities to drive product adoption, retention, and expansion.
Define and track key metrics to measure the success of marketing initiatives and launches.
Be the internal expert on creators as a user group: their workflows, motivations, challenges, and goals.
Other duties as assigned by the Company.

Does this sound like you?

5–8 years of experience in product marketing, with at least 2 years in a senior or lead role.
Strong understanding of the creator economy, influencer marketing, or digital content landscape.
Experience marketing to or working with creators, influencers, agencies, or talent managers.
Proven experience developing and executing go-to-market strategies for SaaS or platform-based products.
Excellent written and verbal communication skills, with a knack for simplifying complex topics.

Salary Range: $160,000 - $180,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

Benefits (Perks):

Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Parental Leave
Technology Stipend
Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!

#LI_NewYork_NewYork

Sales

Account Executive, Commercial

New York

The Company:

Why this role is exciting!

We are growing our sales organization to accommodate the increasing demand for our solution. We are looking for an experienced and dynamic sales person to own one of our top territories in North America. You will have the opportunity to grow rapidly and gain exposure to new marketing technologies as we progress! As an Account Executive, Commercial, you will be responsible for driving the sales process with prospective customers. Strong consultative and analytical skills are important for successful navigation from solution demo, the definition of the scope and final contract. Be the face and name of impact.com to some of the most well-known brands worldwide.

Responsibilities:

Sell the product to the appropriate accounts and manage towards hitting a preset revenue target.
Generate pipeline by proactively sourcing opportunities within the designated territory.
Prepare & deliver world-class demos and value-based presentations.
Answer prospects’ questions about product value, uses, integrations, and implementation.
Pro-actively drive the process with a prospective client from initial prospecting to a signed contract and internal handoff.
Drive active engagement by all internal and external stakeholders necessary to close a deal.
Update SFDC daily with all relevant details needed to reflect business reality.

Does this sound like you:

Bachelors Degree or equivalent experience.
Ideally 2+ years of closing experience, within SaaS.
Must be a true hunter!
Must be willing to work out of the NYC office 3x a week, at the minimum
Independent person with the desire to excel in a competitive and highly rewarding industry.
Strong communication, effective problem-solving, networking and presentation skills.
Proven track record of building territories and addressing client needs.
Experience handling objections at multiple levels of enterprise organizations.

Benefits (Perks):

Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Parental Leave
Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range: $150-$200K OTE potential total on target earnings (base + commission), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

#LI-Santa Barbara

#LI-New York, New York

Business Development Representative, Inbound

New York

Role Title: Business DevelopmentRepresentative, Inbound

The Company:

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.Why this role is exciting!

Your Role at impact.com:

We are offering a unique opportunity to get an incredible amount of experience working with the world’s leading partnership management platform. You will be the first line of contact at impact.com responsible for generating new business through inbound opportunities by helping prospects understand the value of impact.com’s 3 SKUs. Your experience collaborating across sales, demand generation, sales/marketing operations, and more will allow for invaluable learning opportunities and skill development.

What You'll Do:

Engage with inbound contact forms/inquiries, web chats, emails to assess qualification of prospects
Perform outbound activities to engage with various types of marketing leads
Educate and qualify prospects about our transformative technology and the 3 SKUs Impact provides for their marketing challenges
Work closely with Account Executives across all segments - customer & new logo, to build a pipeline for impact.com’s products. Additionally you will work closely with Demand Generation, Marketing Operations, and more to streamline workflows.
Track and manage prospects through Salesforce.com and leverage tools like Outreach.io, Sales Navigator, ZoomInfo, and more.
Schedule high-impact appointments with those who are of good potential with Account Executives
Providing valuable market and product feedback to continue to drive impact.com’s business development strategy

What You Have:

Experience in any customer-facing service industry (retail, telesales, real-estate etc.)
Excited by the prospect of getting an incredible amount of experience with all critical business functions - Sales, Business Development, Marketing, Client Services, Product, Technology and Finance
Confident and courteous verbal and written communication skills
Above all else - hungry, humble and smart. Self-motivated and can get passionate about marketing & technology

Salary Range: Salary: $58,500 per year, plus additional Variable Commission Plan (Additional $18000) contingent on performance and eligible to receive Restricted Stock Unit (RSU) grant.

Benefits (Perks):

Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
Parental Leave
Technology Stipend
Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!

#LI_NewYork,NewYork_Hybrid

Business Development Representative, Inbound

New York

Role Title: Business Development Representative - Inbound

The Company:

Why this role is exciting!

What you will be doing:

Engage with inbound contact forms/inquiries, web chats, emails to assess qualification of prospects
Educate and qualify prospects about our transformative technology and the 3 SKUs Impact provides for their marketing challenges
Work closely with Account Executives across all segments - customer & new logo, to build a pipeline for impact.com’s products. Additionally you will work closely with Demand Generation, Marketing Operations, and more to streamline workflows.
Track and manage prospects through Salesforce.com and leverage tools like Outreach.io, Sales Navigator, ZoomInfo, and more.
Schedule high-impact appointments with those who are of good potential with Account Executives
Providing valuable market and product feedback to continue to drive impact.com’s business development strategy

Does this sound like you?

Experience in any customer-facing service industry (retail, telesales, real-estate etc.)
Excited by the prospect of getting an incredible amount of experience with all critical business functions - Sales, Business Development, Marketing, Client Services, Product, Technology and Finance
Confident and courteous verbal and written communication skills
Above all else - hungry, humble and smart. Self-motivated and can get passionate about marketing & technology

Salary Range: Salary: $58,500 per year, plus additional Variable Commission Plan (Additional $18000) contingent on performance and eligible to receive Restricted Stock Unit (RSU) grant.

Benefits (Perks):

Medical, Dental and Vision insurance
Unlimited PTO
Flexible work hours
Maternity/Paternity leave
Free Affiliate & Partnerships Industry Fundamentals Certification by PXA
Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
An established company with a cool, high-velocity work ethos, where each person can make a difference!

#LI_NewYork,NewYork_Hybrid

Channel Partner Associate

New York

The Company:

Your Role at impact.com:

Partnerships are at the heart of impact.com - not just enabling thousands of brands to develop their own partnerships, but making sure we are a leading partner in our own right. The impact.com Technology Partnerships team’s mission is to leverage impact.com’s partnerships with fellow tech companies to drive business opportunities and best-in-class customer experiences.

Technology Partner Associates [TPA] are responsible for discovering and vetting new technology partners, setting up conversations with those businesses, and aiding key initiatives to develop long-term partnerships.

Technology Partner Associates will collaborate closely with existing strategic partners to orchestrate co-sponsored events aimed at generating new business for impact.com and its channel partners.

The ideal candidate is energetic, curious, tenacious, highly motivated, organized, and a natural networker. You’re not afraid of goals, and thrive when talking to people, selling them things you believe in. You should be tech-savvy, and comfortable explaining complex concepts and have a solid understanding of the marketing technology ecosystem.

What You'll Do:

Diving deep and learning the ins and outs of partnership marketing - one of the fastest growing marketing channels in the world - and of impact.com - the world’s leading partnership platform.
Working closely with Technology Partner Managers to manage existing relationships and source new technology partners
Planning and executing co-sponsored events with technology and agency partners to drive new business pipelines. TPA’s will be responsible for managing expectations with collaborating event sponsors, communicating with venues, and driving event RSVPs from high-value prospective customers through email outreach campaigns.
Researching, profiling, and blueprinting new potential technology partners. You’ll have to put your detective hat on and think critically about the mutual value of integration partners and how they align with impact.com’s strategic direction.
Reaching out to potential partners to create new conversations and partnership opportunities for our Technology Partner Managers through a combination social selling, email campaigns, cold calling, events, and more. This requires a mix of perseverance and creativity.
Aiding in the day-to-day operations of strategic technology partnerships.
Participating in team meetings, networking, trade show events and activities to grow the business.
Providing valuable market and product feedback to continue to drive impact.com’s partner development strategy.

What You Have:

1 + years of experience in a sales or marketing role at a SaaS company. Business Development experience is a huge plus.
An exceptional communicator - written and verbal; you put time and energy into your communications and enjoy speaking with people.
Detail-oriented and organized; you’re capable of managing a large number of concurrent tasks without dropping balls.
Event organizing experience - the ability to deliver high-end, in-person events which contribute to sales goals.
A natural networker; you thrive on talking to people, forging connections, and selling things you believe in.
A tenacious optimist; you’re not demoralized by setbacks or “no’s” and are always looking for the next opportunity.
You’re inherently curious - excited by things you don’t understand, new technologies and how they fit together, markets, strategies, and more.
You’re an energetic self-starter, and are hungry - for wins, for growth, for success, for knowledge.
You’re skilled in prospecting, using tools like LinkedIn, Salesforce and SalesLoft
You are passionate about ecosystem-lead growth, the value of technology integration partners and dedicated to creating reciprocal value for you and your partners.
You’re tech-savvy, comfortable with creating presentations, scheduling meetings, using social media, quick to adopt new technology etc.

Salary Range: $70,000 - $80,000/yr ($91,000 - $104,000 per year in potential OTE), plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance.

Benefits (Perks):

Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Parental Leave
Technology Stipend
Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!

Marketing Program Manager - Channel Partnerships

New York

The Company:

Why this role is exciting!

Partnerships are at the heart of impact.com - not just enabling thousands of brands to develop their own partnerships, but making sure we are a leading partner in our own right. As the Marketing Manager dedicated to Channel Partnerships, you’ll be developing strategies, programs, and content to share the best of impact.com with our agencies and technology partners - keeping them informed and up to date.

What you will be doing:

Determine the GTM strategy with product marketing, content marketing, DG, enablement and channel leadership.
Form the strategy and conceptualizing/running creative campaigns to help with both brand awareness and lead gen.
Create educational and enablement material for agency and technology partners to help deliver impact.com’s goals.
Support the success of the Partner Program and Portal, through development of strategy, materials and delivery.
Working with a dedicated Demand Gen manager to outline a paid strategy to help fill our funnel with qualified leads and ultimately help generate pipeline to hit the team’s goals.
Collaborating with the agency and technology partner managers, and develop ideas of which marketing channels and content will convert their audience.
Client and partner relationship building —must be comfortable creating relationships with external clients and talent managers to help source co-marketing opportunities (i.e. case studies, speaking opps, PR, webinars, etc.).
Maintaining constant feedback loop/comms between all teams as the “glue” to our creator/influencer pod
Create, monitor, and optimize— you’ll be working with our Marketing Ops team to ensure tracking and reporting is in place for these programs, and put presentations together to report on the ROI as it relates to these initiatives in the form of bi-weekly updates/decks for stakeholders

Does this sound like you?

5-7 years marketing experience
Excellent project management skills, with a demonstrated ability to consistently prioritize and manage multiple tasks from concept through implementation, and deliver quality outcomes on time and on budget
Strong writing skills - comfortable creating content for email marketing, website, one sheets, case studies and more
Strong understanding of personas, value drivers, target audience and how the marketing funnel works
Experience working with or creating content for agency or technology partners.
Multi-tasker that enjoys fast-paced environments
Comfortable and excited by data!
Collaborative and enjoys working with multiple teams.
Positive attitude and sense of urgency
Free Affiliate & Partnerships Industry Fundamentals Certification by PXA (nice to have)

Benefits (Perks):

Medical, Dental and Vision insurance
Unlimited PTO
Flexible work hours
Parental Leave
Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled.
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary Range: $90,000-$110,000 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance.

Senior Channel Partner Manager

New York

The Company:

Why this role is exciting!

Partnerships are at the heart of impact.com - not just enabling thousands of brands to develop their own partnerships, but making sure we are a leading partner in our own right. The impact.com Agency Partnerships team works with hundreds of agencies to source new business and to ensure impact.com clients are supported by a full ecosystem. The team is cross-organizational in nature, working closely with sales, product, success, marketing, legal, and more.

Channel Partner Managers (CPMs) are responsible for building long-term, mutually beneficial, business relationships with marketing agency partners. Agency partners are responsible for a tremendous portion of impact.com’s growth and success, and this vital role is the driver of those partnerships.

As a Senior CPM on our “Acquisition” team, you will work with new agencies, with the goal of making them long-term productive partners in our ecosystem. Using strong consultative skills, you will work with partners to dissect their business goals and coach your partners on how to grow their business with impact.com. You will guide agencies in learning how impact.com can help them improve their client acquisition rates, client retention rates, and overall business profitability. Success in this vital role requires you to balance salesmanship, business development, account management, relationship-building, education, and more, all while learning a new industry and technology.

The ideal candidate has a proven track-record of success in channel partnerships, is energetic, curious, tenacious, highly motivated, organized, a natural networker, and an excellent consultative seller. You’re not afraid of goals, and thrive when talking to people, selling them things you believe in. You should be tech-savvy, and comfortable explaining complex concepts. The best candidates will have a strong understanding of performance marketing and the role agencies play in driving growth for their clients.

What you will be doing:

Build and manage partner relationships and build a sales pipeline by working with your partners to exceed sales goals
Develop a long-term successful strategy for your partners and your book of business
Become an expert at presenting how partnerships and impact.com’s software can help a partner improve the fundamentals of their business.
Close new business at or above quota level by identifying partners who are willing to invest both time and money in leveraging our software and training
Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future. You will need to be both creative and resourceful as you guide new agency partners down the path to success with impact.com.
Proactively leading joint partner planning process that develops mutual performance objectives and critical milestones associated with a productive partner relationship.
Collaborating with partners to identify new business opportunities.
Proactively assessing, validating, and refining approaches to partnerships.

Does this sound like you?

2-8+ years of experience in business development / sales / account management or related experience.
1-5+ years of experience in a channel sales team
A proven track record of meeting and exceeding sales targets
An exceptional communicator - written and verbal; you put time and energy into your communications and enjoy speaking with people.
Detail-oriented and organized; you’re capable of managing a large number of concurrent tasks without dropping balls.
A natural networker; you thrive on talking to people, forging connections, and selling things you believe in.
An energetic self-starter, and are hungry - for wins, for growth, for success, for knowledge.
Preferred: Experience in the partnership / affiliate / influencer marketing industry, or in digital marketing.

Benefits (Perks):

Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Parental Leave
Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled.
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary range: $125,000 - $150,000 plus 30% Variable Commission plus eligibility to receive a generous Restricted Stock Unit (RSU) grant

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