Join our Columbus office
We’re the trailblazers of the new partnership economy, and we need smart, driven individuals like you.
Sales
The Company:
At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia.
Why this role is exciting!
- An opportunity to be part of the evolving partnership landscape that includes influencer and creator partnerships.
- Be part of a company culture that prioritizes their employees’ career growth and empowers their team members to continue learning, growing and creating the best partnership experience for customers, media partners and influencers.
- Work cross functionally with teams including customer engineering, technical services, onboarding and product marketing to delight, retain and grow customers.
What you will be doing:
- The Customer Success Manager (CSM), Influencer is responsible for the success management of client relationships to promote retention and growth.
- The CSM develops strategic goal-driven account plans and processes to ensure productive relationships with clients. This position works closely with partnering teams as the client advocate to help develop solutions to meet client goals.
- A CSM, Influencer is also an influencer platform product expert on impact.com tools and can assist with training or product support as needed.
- It is also the CSMs responsibility to identify opportunities for up-sells and churn risk early on and manage the situation to find the best outcome possible.
Does this sound like you?
- Strong communicator: communicate effectively with advertiser customers, influencers, internal team members and executives.
- Data-driven: accurately measure the effectiveness of programs and efforts, use findings to improve processes
- Prioritization: prioritize effectively based on activities that will receive higher return for all audiences
- Visionary: be able to diagnose potential issues before they arise
- Agile: be able to adapt quickly to changes and adopt new strategies
- Self-Motivated, Attention to Detail, Passion for Learning, Team player
- A strong understanding of the impact.com influencer and brand ambassador offerings
Benefits (Perks):
- Medical, Dental and Vision insurance
- Unlimited PTO
- Flexible work hours
- Parental Leave
- Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled.
- Flexible spending accounts and 401(k)
- An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
- An established company with a cool, high-velocity work ethos, where each person can make a difference!
_________
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Technology
The Company:
At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 1,000 employees and fifteen offices across the United States, Europe, Africa, and Asia.
Why this role is exciting!
An exciting opportunity to join the Customer Engineering group at a global company that has teams across New York, Santa Barbara, Cape Town and Sydney. We are scaling fast globally, with a constant focus on functions that can elevate, delight, retain and grow our customer’s experience. As a Software Technical Support Engineer, you will be in the middle of all technical issues facing our client base and will be using your technical expertise to help identify improvements to our technology.
What you will be doing:
- Leading technical integrations of new clients
- Manage and support existing integrations
- Identify and spec out tools/reports that assist with our troubleshooting processes
- Work closely with other functional teams such as Engineering, Product, Solutions and Customer Success
- Resolve tickets in the incoming Technical Services queue
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
- Assisting in the creation of technical related help content / documentation that is made available to clients
Does this sound like you?
- Undergraduate degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
- 2+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
- Ability to perform log analysis, including writing SQL queries.
- Experience in Web application and tool development is preferred.
- Experience of at least one scripting / programming language (Python, PHP) is preferred.
- Passion for solving customer issues in a fast paced environment
- Excellent verbal and written communication skills
- Ability to learn new technologies quickly and work independently
Benefits (Perks):
- Medical, Dental and Vision insurance
- Unlimited PTO
- Flexible work hours
- Parental Leave
- Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
- Flexible spending accounts and 401(k)
- An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
- An established company with a cool, high-velocity work ethos, where each person can make a difference!
_________
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The Company:
At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads, and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 1,000 employees and thirteen offices across the United States, Europe, Africa, and Asia.
Your Role at Impact:
The Primary Objective of the Test Engineer position is to be a combination of Software Developer Engineer and Tester (SDET). Test Engineers support engineering by assuring quality, identifying risk and writing code to automatically test the platform.
What You'll Do:
- Design, Code, and Automate Tests for new features
- Work directly with Product and Engineering to gather requirements
- Be part of an agile team process and continuous improvement
- Collaborate over Slack and Zoom with remote team members
- Analyze User Requirements to Create and identify test Scenarios
- Write code to test the Product
What You Have:
- 3-5 years with professional test automation experience using Java and Selenium (or similar technology) within a cloud environment (GCP, AWS, Azure)
- 3-5 years’ experience programming using open-source technologies
- Tools & Skills
- Java or Ruby or Python / JavaScript / SQL
- Git / Gradle / Maven / IntelliJ / Eclipse
- MacOS / Linux / Cloud Computing
- Selenium / Cypress / Postman
- Good communication skills
- Strong attention to detail
- Work well independently and collaboratively
- B.S. in Computer Science or equivalent experience
- Experience with Test Pyramid including Unit, Integration, End-to-End
- Experience with Discrete Mathematics and/or Linear Thinking
Benefits (Perks):
- Medical, Dental and Vision insurance
- Unlimited PTO
- Flexible work hours / Hybrid remote-office model
- 6-Months Paid Parental Leave
- Stock Grants
- Weekly catered lunch, stocked kitchen to keep you fueled
- Flexible spending accounts and 401(k)
- An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
- An established company with a cool, high-velocity work ethos, where each person can make a difference!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.