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R&D - Tech

Mid-Level Full Stack Engineer (Partnerships)
San Francisco, Santa Barbara, Seattle
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Role Title: Mid-Level Software Engineer (Partnerships)

 

The Company

 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 




Why this role is exciting! 

As a Software Engineer on the core team, you will be working within a fast-paced, agile team, implementing the next generation of the Impact’s partnership automation platform for the world’s biggest brands.  You will learn our cloud, data, and microservice tech stack and tools.  You will own product features from idea to production.

We work with many of the world’s best-known brands - you will be directly building the product we are selling to companies.



What you will be doing:

  • Design and develop features, modules, and services
  • Build internal APIs for sharing data and functionality
  • Improve deployments of the company’s applications and services
  • Troubleshoot issues before they spoil your weekend
  • Work with external APIs
  • Be part of a continuously improving, agile team

 

Does this sound like you?

  • 3+ years experience building software
  • Experience in Java Spring Framework
  • Experience in relational databases
  • Experience building applications with public cloud providers and serverless technologies
  • Experience with NoSQL database like Elastic and Scylla
  • Familiar with message buses like Kafka
  • Familiar with CI/CD pipelines
  • Ready to learn from a team that has taken companies from startup to billion dollar unicorns

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Mid-Level Software Engineer (Core/Brand XP)
San Francisco, Santa Barbara, Seattle
Read more

The Company

 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 




Why this role is exciting! 

As a Software Engineer on the core team, you will be working within a fast-paced, agile team, implementing the next generation of the core user application, and building highly scalable features for the world’s biggest brands.  You will learn our cloud, data, and microservice tech stack and tools.  You will own product features from idea to production.

We work with many of the world’s best-known brands - you will be directly building the product we are selling to these companies.



What you will be doing:

  • Design and develop features, modules, and services
  • Build internal APIs for sharing data and functionality
  • Improve deployments of the company’s applications and services
  • Troubleshoot issues before they spoil your weekend
  • Work with external APIs
  • Be part of a continuously improving, agile team

 

Does this sound like you?

  • 3+ years experience building software
  • Experience in Java Spring Framework
  • Experience in relational databases
  • Experience building applications with public cloud providers and serverless technologies
  • Experience with NoSQL database like Elastic and Scylla
  • Familiar with message buses like Kafka
  • Familiar with CI/CD pipelines
  • Ready to learn from a team that has taken companies from startup to billion dollar unicorns

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Senior Software Engineer (Core/Brand XP)
San Francisco, Santa Barbara, Seattle
Read more

Role Title: Senior Software Engineer (Core/Brand XP)

 

The Company

 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia. 




Why this role is exciting! 

As a Senior Software Engineer on the core team, you will be working within a fast-paced, agile team, implementing the next generation of the core user application, and building highly scalable features for the world’s biggest brands.  You will learn our cloud, data, and microservice tech stack and tools.  You will own product features from idea to production.

We work with many of the world’s best-known brands - you will be directly building the product we are selling to these companies.



What you will be doing:

  • Design and develop features, modules, and services
  • Build internal APIs for sharing data and functionality
  • Improve deployments of the company’s applications and services
  • Troubleshoot issues before they spoil your weekend
  • Work with external APIs
  • Be part of a continuously improving, agile team

 

Does this sound like you?

  • 7+ years experience building software
  • Fluent in Java Spring Framework
  • Fluent in relational databases
  • Experience building applications with public cloud providers and serverless technologies
  • Experience with NoSQL database like Elastic and Scylla
  • Familiar with message buses like Kafka
  • Familiar with CI/CD pipelines
  • Ready to learn from a team that has taken companies from startup to billion dollar unicorns

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Software Technical Support
Columbus, New York, San Francisco, Santa Barbara, Seattle
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

An opportunity to join a Global company delivering Global Support. The broader Global team consists of around 20x people,  spanning across Cape Town, New York, Santa Barbara and Sydney. The collective teams support our various regions - US, EMEA and APAC. It’s a really exciting time to join the business as we are scaling globally fast, with a massive focus on the Support function.

Does this sound like you?

  • Experience (3+ years) in all of these areas is preferable:
    • Customer Technical Software Support
    • Global Support
    • Working in a SaaS Product based business
    • Marketing exposure or experience
    • Technical or Analytical Campaign Manager
    • Affiliate/Partnership Marketing experience
    • Front-end development
    • Familiarity with concepts like APIs, FTPs

What you bring to the role:

  • Professional interpersonal skills, excellent written and verbal communication.
  • Ability to handle conflicting priorities and triage accordingly.
  • Strong ability to troubleshoot and debug customer support issues.
  • Detail-oriented, able to effectively prioritize tasks and solid time management.
  • A healthy dose of initiative and the ability to remain flexible.
  • Hungry to learn and continuously grow your knowledge as the Product/Business evolves. 
  • Enthusiastic team player.
  • Provide on-call support on an as needed basis.
  • The ability to own and drive cross departmental projects.

What you will be doing:

  • Provide enterprise-level Product Support to our customers and Partners, covering chat and ticketing. 
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
  • Contribute to internal and external knowledge Base Support documentation.  arching, diagnosing, troubleshooting, identifying solutions to resolve customer and system issues.
  • Following standard procedures for proper escalation of unresolved issues to collaborate with the appropriate internal teams like Product, Engineering, Success to ensure we resolve client issues promptly and efficiently.
  • Working with the Snr team to drive operational efficiencies, change and alignment with internal teams. 
  • Partner with project stakeholders to ensure that they are adequately informed on the project’s progress.
  • Mentoring the broader team.

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Software Technical Support Engineer
San Francisco, Santa Barbara, Seattle
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

An exciting opportunity to join the Customer Engineering group at a global company that has teams across New York, Santa Barbara, Cape Town and Sydney. We are scaling fast globally, with a constant focus on functions that can elevate, delight, retain and grow our customer’s experience. As a Technical Services Engineer, you will be in the middle of all technical issues facing our client base and will be using your technical expertise to help identify improvements to our technology.

What you will be doing:

  • Leading technical integrations of new clients
  • Manage and support existing integrations
  • Identify and spec out tools/reports that assist with our troubleshooting processes 
  • Work closely with other functional teams such as Engineering, Product, Solutions and Customer Success
  • Resolve tickets in the incoming Technical Services queue
  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
  • Assisting in the creation of technical related help content / documentation that is made available to clients

Does this sound like you?

  • Undergraduate degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
  • 2+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
  • Ability to perform log analysis, including writing SQL queries.
  • Experience in Web application and tool development is preferred.
  • Experience of at least one scripting / programming language (Python, PHP) is preferred.
  • Passion for solving customer issues in a fast paced environment
  • Excellent verbal and written communication skills
  • Ability to learn new technologies quickly and work independently

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Maternity/Paternity leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


S&M - Sales

Business Development Representative
New York, San Francisco, Santa Barbara
Read more

Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

We are offering a unique opportunity to get an incredible amount of experience with a premier start-up. As a Business Development Representative you will get to learn from a management team that has a proven track record and be put on a fast track to develop your career. You’ll engage with marketing leaders from top tier brands and innovative start-ups, helping them understand how Impact can bring new value to their business.

Responsibilities:

  • Educate and qualify prospects about our transformative technology and the solution Impact provides for their marketing challenges
  • Create opportunities for our account executive team through a combination of cold calling, email campaigns, and social selling techniques
  • Work closely with Account Executives to build a pipeline for Impact’s products
  • Track and manage prospects through Salesforce.com
  • Participate in team meetings, networking, trade show events and activities to grow the business
  • Providing valuable market and product feedback to continue to drive Impact’s business development strategy

Does this sound like you?

  • Bachelor's Degree required
  • Experience in any customer-facing service industry (retail, telesales, real-estate etc.)
  • Excited by the prospect of getting an incredible amount of experience with all critical business functions - Sales, Business Development, Marketing, Client Services, Product, Technology and Finance
  • Knowledge of Salesforce.com is a plus
  • Above all else - hungry, humble and smart. Self-motivated and can get passionate about marketing & technology

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours
  • parties and other events to celebrate our many successes
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

____________________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SM1

Enterprise Account Executive
San Francisco, Santa Barbara
Read more

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organization that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact.com has grown to over 700 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

We are growing our sales organization to accommodate the increasing demand for our solution. As an Enterprise Account Executive, you are responsible for growing our client base with a focus on Enterprise clients. You are committed to the success of the enterprise customer that could benefit from Impact.com and deliver the right solution for the client every time. You have a proven track record of consultative sales; the ability to negotiate; a strong understanding of the digital landscape and a willingness to embrace disruptive, fast paced technology companies.

If you are excited about using your creativity, strategic, project management, and consultative selling skills to generate new business then this role will allow you to thrive and succeed. If this is you, we offer competitive compensation with generous benefits, a flexible remote working policy (see more details and COVID specific comments on this below), and a supportive and committed team around you!

Responsibilities:

  • Responsible for building and growing your own book of business, selling to our top accounts 
  • Achieving or exceeding individual quota bringing in new clients to Impact.com
  • Prior experience driving sales and business development activities.
  • Focus on executing transactions in an assigned territory and prospect for new opportunities.
  • Manage complete and complex sales-cycles presenting to C-level executives the value of our product.
  • Define, execute, and own an engagement plan for key prospects.
  • Develop and manage strong relationships within our Enterprise market segment, looking for opportunities to add value for the customer and develop additional revenue.
  • Territory/Vertical identification and research, to formalize a go to market strategy and create qualified target accounts.
  • Forecast sales activity and revenue achievement, while creating satisfied and referenceable customers.

Does this sound like you?

  • Bachelor's Degree.
  • Minimum of 4 years of closing sales experience, within SaaS.
  • Ability to reach and develop relationships with C-level executives in key verticals.
  • Understanding of digital ecosystem landscape and relationships.
  • Track record of success in carrying a quota
  • Successful history of net direct new business sales, with the ability to prove consistent delivery against targets.
  • Track record of over-achieving quota (top 10-20% of company) in past positions.
  • Experience managing and closing complex sales-cycles- demonstrated ownership of all aspects of territory management.
  • Experience in bringing innovative / market defining products to market.
  • Must work well in a team selling environment.
  • Ability to travel.
  • Experience within performance, partner, or affiliate marketing a plus.

Work and Team Environment:

Due to current restrictions/advisories from the government all of our teams are working completely remotely. While we miss working together in the office, we also aim to keep every one of our employees and our community healthy and are committed to re-opening our collaborative spaces in a safe manner as soon as (and not before!) it is responsible to do so. Impact is still growing during this time and as we do we are adapting to the new challenges set before us by listening to our customers and our co-workers first at all times.

Benefits:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

_________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Mid-Market Account Executive
San Francisco, Santa Barbara
Read more

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organization that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:

We are growing our sales organization to accommodate the increasing demand for our solution. We are looking for an experienced and dynamic sales person to own one of our top territories in North America. You will have the opportunity to grow rapidly and gain exposure to new marketing technologies as we progress! As a Mid-Market Account Executive, you will be responsible for driving the sales process with prospective customers. Strong consultative and analytical skills are important for successful navigation from solution demo, the definition of the scope and final contract. Be the face and name of Impact to some of the most well-known brands worldwide.

Responsibilities:

  • Sell the product to the appropriate accounts and manage towards hitting a preset revenue target.
  • Generate pipeline by proactively sourcing opportunities within the designated territory.
  • Prepare & deliver world-class demos and value-based presentations.
  • Answer prospects’ questions about product value, uses, integrations, and implementation.
  • Pro-actively drive the process with a prospective client from initial prospecting to a signed contract and internal handoff.
  • Drive active engagement by all internal and external stakeholders necessary to close a deal.
  • Update SFDC daily with all relevant details needed to reflect business reality.

Does this sound like you:

  • Bachelors Degree.
  •  3+ years of closing experience, within SaaS.
  • Must be a true hunter!
  • Independent person with the desire to excel in a competitive and highly rewarding industry.
  • Strong communication, effective problem-solving, networking and presentation skills.
  • Proven track record of building territories and addressing client needs.
  • Experience handling objections at multiple levels of enterprise organizations.

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • 401k matching
  • Stock Options
  • Flexible work hours
  • Maternity/Paternity Leave
  • An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
  • An established company with a cool, high velocity work ethos, where each person can make a difference!

Work and Team Environment:

Due to current restrictions/advisories from the government all of our teams are working completely remotely. While we miss working together in the office, we also aim to keep every one of our employees and our community healthy and are committed to re-opening our collaborative spaces in a safe manner as soon as (and not before!) it is responsible to do so. Impact is still growing during this time and as we do we are adapting to the new challenges set before us by listening to our customers and our co-workers first at all times.

________________________________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 #LI-VH1


Support

Onboarding Success Manager
New York, San Francisco, Santa Barbara
Read more

The Company

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 700 employees and eleven offices across the United States, Europe, Africa, and Asia. Why this role is exciting! 

They say first impressions go a long way, right? Be part of the team that gets to set the stage for our customers’ first interactions with Impact! Our Onboarding team is customer and partnership obsessed and is focused on ensuring all customers have a delightful experience joining Impact. 

What you will be doing: 

As a Onboarding Success Manager, you will be responsible for ensuring clients are setup for partnership success in a timely and efficient manner. You will be accountable for a subset of accounts and responsible for addressing their questions and needs and delivering a positive experience. 

  • The Onboarding Success Manager assists paying clients to quickly setup and launch their accounts. The position acts as the success manager for clients that have transitioned from Sales, ensuring that each milestone to reach account launch is completed on time and effectively.
  • The Onboarding Success Manager is responsible for owning the client relationship during onboarding, answering client questions, taking any requested phone calls and leading any specialized trainings. Their goal is to ensure the client is set up for success by understanding the specific client’s business and advising on best practices and key features that align with their goals, needs, and integration.
  • They will work closely with their Team Leads to ensure all necessary tasks are completed during the setup phase. The OM will be responsible for following the Onboarding Process and escalating any issues to their Team Leads. The Onboarding Success Manager will also work with Onboarding Solution Architects to ensure the technical implementation is designed, delivered, integrated, tested, and validated in a successful, expeditious manner.
  • The Onboarding Success Manager is a strong individual contributor and champion for improved onboarding and activation tools such as SFDC improvements/reports/dashboards, project plans, guidelines, documents, training, internal documentation etc. They are able to work in a fast-paced work environment and effectively switch gears between dealing with several clients via different communication methods.

Essential Responsibilities:

  • Responsible for a portfolio of new accounts including launching, following defined onboarding process, and ensuring metrics are accurate across all clients. Onboarding Success Manager should always know the current status of an account in their book of business.
  • It is the Onboarding Success Manager's main goal to launch client by billing start date and help them reach the point of first value (first partner action) within the platform.
  • Track activity and update client records.
  • Ensure critical client account and business information is captured and documented to ensure a smooth transition to Success

Does this sound like you?  

  • Curious minded 
  • Customer obsessed 
  • Critical thinker 
  • Multi-tasker 
  • Excellent communicator 
  • Passion to learn
  • 2+ years of experience in project mgmt, support, or account mgmt

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.