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We’re hiring! We are entering an exciting new phase in our evolution, and we want you to grow with us. Check out the current opportunities at impact.com to find your place on our team.

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G&A - People

Talent Partner - APAC
Sydney
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Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

impact.com is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, impact.com has grown to over 800 employees and twelve offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your role at impact.com:

As a key member of the Global TA Team, you will be based in our growing Sydney hub. You will partner with our Go-To-Market (GTM) functions, continuing to build out world class teams across APAC. You will own the entire end to end recruitment process, whilst partnering with impact.com leadership. You will grow and build out our Australia, Singapore, South East Asia and other planned hubs. You will ensure a best in class candidate and hiring manager experience. 

Does this sound like you? 

  • Experienced recruiter across Go-To-Market (GTM)  - sales, customer success, marketing & operations
  • Experience of hiring across APAC (Australia, Singapore, South East Asia)
  • Able to source and build talent pools of passive candidates via multiple channels
  • Strong communication and business partnering skills
  • Ability to work across all levels of Impact.com, owning relationships across different departments
  • Consultative approach and mindset. Thinking and acting like a true business partner 
  • Happy to work autonomously, whilst aligning to the wider business OKRs
  • Agile mindset - happy to hire across other regions if needed and get involved in value add project work
  • Data mindset - you use data to drive hiring plans and update hiring managers 

Responsibilities:

  • Drive the full cycle recruitment process for Go-To-Market (GTM) hiring and have a “hands-on” approach to attracting, assessing and on-boarding the best talent
  • Devise creative ways to build multiple talent pipelines and execute on research, referral generation, sourcing campaigns and events
  • Assess current processes and advise on process improvement opportunities with the aim of standardizing our recruiting practices
  • Analyze and research recruitment data, online market trends and previous marketing activities to direct activities

Benefits/Perks:

  • Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Training & Development - learning the advanced partnership automation products
  • Flexible work hours
  • Private Health Insurance
  • Internet Allowance
  • Employee Assistance Programme
  • Casual work environment

impact.com is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.


S&M - Marketing

Marketing Manager - ANZ
Sydney
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Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:  

The Marketing Manager works across the ANZ team to help drive the marketing-related go-to-market strategy and activities for our products, with a special focus on localisation of the content and messaging to ensure maximum impact in the ANZ market. This role requires a marketing generalist with strong content marketing and events experience who can project-manage a wide range of different activities to support impact.com’s growth in the region. They support the Sales Enablement function, and programme-manage all ANZ marketing projects.

This role is based in Sydney and reports to the APAC Marketing Director in Sydney.

Responsibilities: 

  • Plan, manage and execute a variety of industry conferences and hosted events to build impact.com’s brand awareness and generate leads
  • Produce thought leadership content to help establish impact.com as a thought leader in the ANZ affiliate marketing and partnership space e.g blog posts, Linkedin articles, case studies, whitepapers, bylines
  • Be responsible for the distribution and amplification of content through earned, owned and paid channels
  • Plan and execute Demand Generation activities (including Direct Buy, Email, Direct Mail, eGifting) to achieve ANZ marketing revenue goals
  • Localise product positioning, messaging, and packaging to empower the ANZ sales team
  • Support and localise agency-led paid social and paid search activity in the ANZ market
  • Ensure that all marketing initiatives are properly executed in a timely fashion; organise key sessions with stakeholders and ensure that the overall momentum of ANZ marketing initiatives is maintained
  • Own local industry body relationships (NORA and IAB)

Does this sound like you?

  • Between 5-7 years’ experience in a marketing role - SaaS and B2B marketing experience preferred
  • Good understanding of the marketing, digital and technology landscape
  • Excellent writer with strong communication skills
  • Experience with end-to-end event execution is preferred
  • Able to juggle multiple priorities and navigate cross-department relationships
  • Proactive self-starter who instinctively seeks to produce value and push limits
  • Experience with editing short customer videos is a plus

 

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

 

#LI-RL1

Partnership Marketing Executive - ANZ/SEA
Sydney
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Our Company:

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.

Why this role is exciting:  

Our tech, publisher and agency partners are some of the most strategic and important facets of our business. The Partnership Marketing Executive works across the APAC team to help increase brand awareness, drive demand and generate referrals from these strategic partners. In this newly created role, you will be part of the wider marketing team and work closely with the growing partnerships team. This is a great opportunity to create, learn, grow, and put together new marketing programs that help deliver value to both impact.com and our partners. You will get to work on different projects and initiatives that require both creative and analytical thinking—constantly keeping you on your toes and engaged.

This role is based in Sydney and reports to the APAC Marketing Director in Sydney.

Responsibilities: 

  • Create and execute 360 program plans to create demand and generate referrals from com’s strategic partners (work with content marketing, product marketing, Demand-gen, events)
  • Help put together monthly or quarterly virtual or in-person events with impact.com and strategic partners
  • Content and collateral (Blogs, testimonials, One-sheets, case studies, webinar landing pages, agency lunch & learns, awards submissions, newsletters)
  • Reporting and Dashboards — working with our Marketing Ops team to ensure tracking and reporting is in place for these programs, and put presentations together to report on the ROI as it relates to these initiatives
  • Client and partner outreach — comfortable reaching out to partners and customers for co-marketing opportunities
  • Regular interactions with the Partnerships team to develop and maintain an ongoing marketing calendar
  • Monitor industry trends and global tech developments to ensure coms remain topical and forward thinking
  • Ensure alignment with global impact.com marketing teams and tailor marketing for localisation relevancy
  • Be visible at regular industry events and conferences, be the voice of impact.com in the partnerships capacity

Does this sound like you?

  • Good understanding of the marketing, digital and technology landscape across APAC
  • 3-5 years’ experience in a marketing or partnerships role
  • Strategic thinker and excellent writer with strong communication skills
  • Experience with event execution is a plus
  • Go-getter
  • Multi-tasker that enjoys fast-paced environments
  • Team player
  • Positive attitude and sense of urgency
  • Experience tracking and reporting on target accounts and campaign performance in Salesforce is a plus

Benefits/Perks:

  • Unlimited PTO
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Training & Development
    • Learning the advanced partnership automation products
  • Stock Options
    • 4-year vesting schedule pending Board approval
  • Private Health Insurance
  • Flexible work hours
  • Internet Allowance
  • Casual work environment
  • Our international presence and diverse team allows you exposure to global perspectives
  • Established company with a cool, high velocity work ethos, where each person can make a difference

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

 

LI-RL1


S&M - Sales

Account Executive - ANZ
Sydney
Read more

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

The Impact Account Executive - ANZ through a clear understanding of the Impact Partnership Cloud, prospects, educates and secures operationally viable customers and achieves a targeted revenue goal.

What You'll Do:

  • Build revenue and surpass assigned quarterly & annual quotas
  • Convey advantages through online or in-person prospecting, discovery and demo of the platform
  • Educate prospects on Impact products, associated benefits and build a business case
  • Collaborate within and outside of sales team to ensure successful client onboarding
  • Actively prospect new business to fulfil pipeline obligations
  • Accurately report pipeline performance and velocity to direct manager through proper documentation via Salesforce
  • Ensure customers are prepared to enter operational and onboarding queue for successful implementation
  • Constantly build knowledge and understanding of marketing ecosystem and how Impact plays a role
  • Maintain positive attitude, highlighted by persistence and curiosity
  • Be an expert in your product line and industry ecosystem
  • Achieve requisite NMRR goal as assigned by management
  • Build 3.3X of quarterly quota in pipeline phase through prospecting and diagnostic calls
  • Continually improve win close rate (~20% of all open opps)
  • Maintain forward momentum through deal stage velocity

What You Have:

  • You have consultative and solution focused approached to selling and know how to ask the right questions.
  • You love presenting and do this is a way that is authentic, captivating and insightful
  • You use the written word to your advantage by making the complex simple and the simple compelling
  • You communicate and act with empathy
  • You are self-driven, you hold yourself accountable, you are naturally curious and you can think strategically, execute tactically and remain patient and positive
  • You have experience in the Digital marketing world and can navigate the ecosystem
  • Experience with Salesforce, Gsuite, excel and PowerPoint
  • Experience with outbound communication tools a + (salesloft, Groove .)
  • 1-2 years of SaaS sales experience
  • 3-4 years in a client facing role
  • 2+ years of outbound communication and know how to capture attention

Benefits/Perks:

  • Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Training & Development - learning the advanced partnership automation products
  • Flexible work hours
  • Private Health Insurance
  • Internet Allowance
  • Employee Assistance Programme
  • Casual work environment

 

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-RL1

Business Development Representative - APAC
Sydney
Read more

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

 

Your Role at Impact:

As Business Development Representative, you’ll be responsible for developing new business

opportunities for our organisation. Using a multitude of sales methods and tools, you will discover, plan and prospect new accounts that will drive long-term success for our customers and our business.

Our Sales Values:

  • Everything we do focuses on customer value
  • We are the most knowledgeable and prepared sales team in the world
  • We value and strive to create meaningful relationships both internally and externally
  • We challenge the status quo
  • We operate with integrity putting the team above everything else

What You'll Do:

  • Develop, manage and engage with key influencers and decision makers in specific target accounts. (70%)
  • Develop and deliver relevant and personalised multi-touch messaging for prospects in an organised, professional and value-focused way.
  • Work with the Sales team to map out key influencers and decision makers for each target account to deliver holistic account-based marketing and selling.
  • Recognise trends in Impact's value offering to independently prospect Tier 2 and Tier 3 accounts using a meaningful strategy that creates valuable pipeline.
  • Provide support and strategic insight to the Sales team when handing over qualified
  • Respond to inbound opportunities in a timely manner and convert all relevant qualified opportunities into pipeline for Sales team. (10%)
  • Monitor inbound channels to identify leads for follow up in a timely manner.
  • Ensure that an inbound prospect's first interaction with Impact is valuable and positive.
  • Pre-qualify prospects before handing over to Sales team efficiently and professionally. 
  • Salesforce accounts reflect business reality and record the most recent activity. (15%)
  • Log all external and relevant internal communication in Salesforce.
  • Discover, research, enrich and prospect new ideal customer profile accounts that aren't yet in Salesforce.
  • Use data available to guide strategy and personalisation of prospecting activities.
  • Attend industry events and present Impact as thought leaders in marketing. (5%)
  • Contact potential event attendees to pre-schedule event meetings
  • Attend industry events to build knowledge and Network
  • Meet with prospects to have valuable conversations.
  • Provide professional and friendly face for Impact.

What You Have:

  • Ability to function independently and in team environment
  • Ability to meet deadlines
  • Attention to Detail
  • Communication - written and verbal
  • Coachable
  • Critical thinking
  • Emotional intelligence
  • Basic knowledge of affiliate/partnerships/digital marketing space
  • Listening
  • Maintaining Composure Under Pressure
  • Problem Solving
  • Time Management
  • Tech-savvy
  • Personality Traits:
  • Ability to influence
  • Authoritative
  • Calm
  • Collaborative
  • Comfortable with change
  • Commitment
  • Confidence
  • Creative
  • Curious
  • Decisive
  • Detail-oriented
  • Empathy
  • Entrepreneurial
  • Focused on quality
  • Grit
  • Friendly

 

Benefits/Perks:

  • Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Training & Development - learning the advanced partnership automation products
  • Flexible work hours
  • Private Health Insurance
  • Internet Allowance
  • Employee Assistance Programme
  • Casual work environment

 

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

 

#LI-RL1

Partner Development Executive
Sydney
Read more

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organization that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

As a Partner Development Executive, you will be fundamental to the growth of our customers and partners. You will drive a world-class partner experience that builds trust, retention and loyalty. Your role is pivotal to ensure adoption and engagement of our product with our partners, enable partnerships between partners and brands, accelerating their growth and helping them grow!

You will need to identify, nurture and manage a portfolio of partner accounts that have been identified as high growth potential. You will work closely with the customer success team to provide core recommendations of growth for enterprise brands and be a key contributor to supply side customer growth

This role reports to Partnership Development Manager ANZ

 

What You'll Do:

  • Research partner categories and maintain a target list of partners for growth
  • Proactive outreach and prospecting of partners that are the right fit for Impacts growing customer base
  • Identify partners that can benefit from Impact suite of supply side products (trackonomics / Elite licence)
  • Create activation campaigns to for newly recruited partners to ensure partner productivity
  • Establish reactivation campaigns for dormant partners
  • Monitor mid to long tail partners and identify opportunities for growth
  • Partner Support and ticketing where required
  • Conduct partner training and platform demos
  • Maintain partner performance tracking, ensuring new partner impact is accurately measured and reported on
  • Establish and maintain a key network of partners within Impacts referral program
  • Collaborate with other APAC regional PD teams
  • Create partner newsletters and spotlights
  • Organise partner lunch and learns for key team members within Impact

What You Have:

  • 1 - 3 years experience working within an affiliate or technology business
  • Exceptional relationship builder
  • Driven by growth and making a meaningful impact
  • Creative in problem solving and able to look past the clutter to see the bigger opportunity
  • Highly organised and someone who takes joy in the process
  • Ability to take on feedback and implement
  • Adaptable and comfortable with change
  • Hustler with great time management, comfortable working in a fast paced business

Benefits/Perks:

  • Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both
  • Training & Development - learning the advanced partnership automation products
  • Flexible work hours
  • Private Health Insurance
  • Internet Allowance
  • Employee Assistance Programme
  • Casual work environment

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

 

#LI-RL


Support

Customer Solutions Specialist
Sydney
Read more

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer’s success
  • The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Why is this role exciting:

Our goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues. We do this through listening to their needs and guiding them to the fullest use of the features we offer. This role is the right mix of compassion, writing skills, and technical knowledge to get the job done.

This role reports to the Director of Customer Solutions - APAC

What You'll Do:

  • Provide enterprise-level Product Support to our customers and Partners, covering chat and ticketing. Empower our customers to get the most out of our platform and grow their businesses.
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
  • Contribute to internal and external knowledge Base Support documentation to drive best Practice
  • Arching, diagnosing, troubleshooting, identifying solutions to resolve customer and system issues promptly and efficiently.
  • Become our platform expert, identify common customer challenges, work with cross-department on customer needs and product suggestions

What You Have:

  • Excellent communicator with strong interpersonal skills, the ability to understand and explain complex technical concepts to your audience
  • Organized, excellent at time management
  • Team player with great adaptability
  • Strong sense of responsibility, motivated self-starter
  • Curiosity to identify, research and solve problems
  • Great multitasker, ability to work independently
  • Customer Focus, Commercial Drive, Service-oriented mindset
  • Proficiency in Word/Excel/PPT and other software. Strong document editing ability
  • Able to work shift work to cover international time zones.
  • Bachelor’s degree

Experience (1+ years) in all of these areas is preferable:

  • Customer Technical Support
  • Global Support
  • Working in a SaaS business
  • Marketing exposure or experience
  • Front-end development
  • Affiliate/Partnership Marketing industry
  • Familiarity with concepts like APIs, FTPs

Benefits/Perks:

  • Unlimited PTO
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Training & Development
    • Learning the advanced partnership automation products
  • Stock Options
    • 4-year vesting schedule pending Board approval
  • Private Health Insurance
  • Flexible work hours
  • Internet Allowance
  • Casual work environment
  • Our international presence and diverse team allows you exposure to global perspectives
  • Established company with a cool, high velocity work ethos, where each person can make a difference

 

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-RL1