SERVICES
We’re here for you
Running a successful program takes the right tech and the right people. We’ll give you both.
Service comes standard
With impact.com's partnership management platform, we guarantee the best support and tech on the market to every single one of our clients.
Onboarding and migration support
Whether you’re starting from scratch or moving off your previous platform, we’ll help you get up and running — fast.
Customer support
Need help using the platform? We’ve got you covered with live chat, 24 hours a day, five days a week.
Customer growth
Looking for industry advice or partner recommendations? Not sure where to start?
We’ll get on Zoom and talk you through it.
Technical services
Want to start tracking a new type of event, or maybe plug into our API? That’s what we’re here for.
ONBOARDING & MIGRATION
Hit the ground running
It can be intimidating to start a partnership program from scratch. And it can be equally daunting to migrate an active program off of a legacy network. Our onboarding team does whatever it takes to help you get set up.
85% of productive partners migrated by day 14
CUSTOMER SUPPORT
Live support from real, live humans
Great support shouldn’t be a luxury for just the largest companies. Our stellar support team spans time zones to bring you instant, live chat support, 24 hours a day, 5 days a week. With an average response time of just a few minutes, you can ask us anything and get your answer before you’ve had time to refill your coffee cup.
CUSTOMER GROWTH
We’ll set you up for successful growth
Our customer success team is dedicated to — you guessed it — customer success. Your CSM is here to teach you how to use the platform, get things configured exactly how you want them, and give you tips and tricks to turn you into a partnerships all-star. And whether you’re looking for general best practices, industry advice, new partner recommendations, or anything else, we’ll hop on Zoom and talk you through it. That’s literally what we’re here for.
TECHNICAL SUPPORT
Technical help, at your service
Our platform may be award-winningly easy to use, but that doesn’t mean things can’t get technical sometimes. When you want to add a new trackable event, plug into our API, or do something fancy, we’ve got you covered. We’ll also help you connect to our wonderful integration partners, such as MMPs, CDPs, or any other acronym you can think of.
AGENCY SERVICES
Tap into an ecosystem of experts
Each of our 80+ certified agency partners has its own strengths and expertise. Some focus on streamlined packages for SMBs and some handle advanced analytics for major enterprises. Some concentrate on one vertical and some work with several.
The one constant? Each of our agency partners is staffed with industry veterans who know exactly what it takes to drive growth.
Strategic managed services
Need help with your influencer campaign? impact.com / Studio provides seasoned pros to get your program off the ground. Studio can even take the reins and create a successful program for you.
Case studies
+114%
YoY revenue growth
“With impact and Scale digital, we had partners who shared our goal of improving business performance and were able to build strong, effective, successful partnership program we needed.”
Andy Boddy,
Commercial Director
45hrs
saved per month
“I have rarely seen a “customer support and experience team this effective. They assist us with our daily tasks when needed and bring great recommendations for our program.”
Morgane Kaminski,
Social Commerce Performance Lead
19x
revenue growth YoY
“There is no doubt that Impact and their dedicated team have been instrumental in the growth of LetsGetChecked — we are excited for things to come in the future!”
Laura Young,
Affiliate Manager
85%
revenue-driving partners migrated within 2 weeks
“Together with Neo, we managed to migrate 85% of our partner-driven revenue within 2 weeks and finalize the migration ahead of schedule. ”
Robbert van den Eshof,
Senior Digital Marketing Manager
Migrating to impact.com
It can be intimidating to think about moving to a new partnership platform. Will it be a lot of work? Does the technical integration take a long time? And so on… Download our infographic to see why migrating to impact.com is much easier than you might think!
