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SERVICES

We’re here for you

Running a successful program takes the right tech and the right people. We’ll give you both.

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Impact Marketing Service

Service comes standard

With the Partnership Cloud, you get not only the best tech on the market, but also the best support. Every single one of our clients enjoys these services, at no extra charge.

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Onboarding and migration support

Whether you’re starting from scratch or moving off your previous platform, we’ll help you get up and running — fast.

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Onboarding and migration support

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Customer support

Need help using the platform? We’ve got you covered with live chat, 24 hours a day, five days a week.

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Customer support

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Customer growth

Looking for industry advice or partner recommendations? Not sure where to start? We’ll get on Zoom and talk you through it.

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Customer growth

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Technical services

Want to start tracking a new type of event, or maybe plug into our API? That’s what we’re here for.

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Technical services

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ONBOARDING & MIGRATION

Hit the ground running

It can be intimidating to start a partnership program from scratch. And it can be equally daunting to migrate an active program off of a legacy network. Our onboarding team does whatever it takes to help you get set up.

85% of productive partners migrated by day 14

CUSTOMER SUPPORT

Live support from real, live humans

Great support shouldn’t be a luxury for just the largest companies. Our stellar support team spans time zones to bring you instant, live chat support, 24 hours a day, 5 days a week. With an average response time of just a few minutes, you can ask us anything and get your answer before you’ve had time to refill your coffee cup.

CUSTOMER GROWTH

We’ll set you up for successful growth

Our customer success team is dedicated to — you guessed it — customer success. Your CSM is here to teach you how to use the platform, get things configured exactly how you want them, and give you tips and tricks to turn you into a partnerships all-star. And whether you’re looking for general best practices, industry advice, new partner recommendations, or anything else, we’ll hop on Zoom and talk you through it. That’s literally what we’re here for.

TECHNICAL SUPPORT

Technical help, at your service

Our platform may be award-winningly easy to use, but that doesn’t mean things can’t get technical sometimes. When you want to add a new trackable event, plug into our API, or do something fancy, we’ve got you covered. We’ll also help you connect to our wonderful integration partners, such as MMPs, CDPs, or any other acronym you can think of.

AGENCY SERVICES

Tap into an ecosystem of experts

Each of our 80+ certified agency partners has its own strengths and expertise. Some focus on streamlined packages for SMBs and some handle advanced analytics for major enterprises. Some concentrate on one vertical and some work with several.

The one constant? Each of our agency partners is staffed with industry veterans who know exactly what it takes to drive growth.

Case studies

Migrating to Impact

Migrating to impact.com

It can be intimidating to think about moving to a new partnership platform. Will it be a lot of work? Does the technical integration take a long time? And so on… Download our infographic to see why migrating to impact.com is much easier than you might think!

You don’t have to choose between SaaS and service

Find out how you can get the help you need to take your program to the next level