Welcome to our first episode of 2022! We’re excited to kick off the new year with special guest Trisha Diamond, Director of Customer Success at Fiverr. With over 15 years of experience developing resources and support programs for customers to drive client satisfaction and retention, Trisha shares her unique approach to building genuine customer connections in a double sided marketplace.
How to connect with customers:
Plus, we get an inside look at how she helped build the customer success department at Fiverr from the ground up. If you’re trying to drive a customer success department in your organization or just improve your customer relationships, tune in as Trisha and host Will Fraser discuss how customer success can best work with other departments and build long term relationships with your brand’s top users.
Connect with Trisha on LinkedIn
Connect with us:
- Get more customer marketing insights and strategies at impact.com/blog/
- Connect with host Will on LinkedIn
- Have a question? Suggestion? Email us at advocacychannel@impact.com
