The customer journey: Data-driven insights on the modern path to purchase

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According to new research, 69.3% of consumers discover new products weekly, but more than a fifth of consumers research these products at least five times before actually making a purchase. 

Today’s path to purchase has evolved from a simple funnel into a complex web of touchpoints. In our recent conversation with eMarketer, impact.com CMO Cristy Garcia explores fresh insights from our survey of 1,000+ US consumers, and shares actionable steps for marketers to meet buyers where they are. 

You’ll learn: 

  • How to optimize your marketing strategy across multiple customer touchpoints
  • Ways the discovery-to-purchase journey varies across different product categories and price points
  • Why traditional attribution models are falling short when 80% of purchases are offline

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