Invoca, Inc
Analyze customer conversations and attribute revenue from sales and strategic partnerships.
Developed by: Invoca Partnerships + Alliances
Support Email: partners@invoca.com
About Invoca, Inc
Invoca is the leader in conversation intelligence for revenue teams that enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. Through deep integrations with leading technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue.
Far and away from all the platforms and agencies I work with, I always look forward to my calls with Invoca the most. The service has been exceptional and we've had the same support team since we were onboarded 3 years ago. We've never had an issue that wasn't addressed on the same day. There's nothing I've used that's improved my return on ad spend so quickly, so efficiently, and so quantifiably. I'm no longer shooting in the dark."
Invoca, Inc and impact.com
Thanks to Impact and Invoca, linking calls to conversions is easier than ever. Impact's Partnership Cloud helps you manage and track your strategic partnerships while Invoca enables you to analyze customer conversations and attribute revenue from sales so you can reward partners for deals that close offline.
Media
Use cases
- Marketing Attribution
Optimize marketing ad spend by tying paid campaigns to high-value inbound calls Track and measure the keywords driving the most customer demand Run higher-performing ad campaigns by tying every new customer conversion to the channel that drove them
- Revenue-Focused CX Insights
Align marketing & sales by spotting emerging trends during conversations and optimize the entire caller experince. Eliminate friction during the buying experience, like long hold times, inappropriate routing, and servicing non-sales calls. Understand customer's changing needs by analyzing every word during their conversations with you.
- Contact Center Performance
Get complete visibility on agent performance and understand how calls are being handled at a deeper level. Boost agent productivity by pinpointing exact coaching moments without having to listen to every call. Empower sales agents by sending real-time caller data before the conversation takes place.