The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics. Visit www.impact.com.

Your Role at impact.com:

This role will work cross-functionally with various teams throughout the company but mainly will focus on supporting our corporate, securities, and M&A (Mergers and Acquisitions) functions, and HR and operations teams. The Senior Counsel is responsible for drafting and negotiating agreements (using existing templates, improving or creating templates, drafting terms and/or contracts for unique deals and third-party paper), and for advising business teams as a partner in achieving the company’s objectives. The Senior Counsel will also be responsible for protecting the Company’s interests, including mitigating risk and liability, in areas such as confidential information, intellectual property, and revenue. This requires a lot of discretion, self-confidence, flexibility, and adaptability.

Responsibilities:

• Advising on, participating in, and managing all aspects of M&A, including deal structuring of complex transactions, due diligence, contract negotiation, and regulatory compliance, all while ensuring the transaction is legally sound while protecting the Company’s interests.
• Assisting with HR matters at all levels of the Company (Board Advisors, executives, employees and independent contractors);
• Facilitating strategic relationships on behalf of the Company by advising on deal structuring, drafting custom terms and conditions, negotiating terms and ensuring that the deals that are concluded are in accordance with the Company’s pricing and authority matrix;
• Preparing materials for Board Meetings, the corporate secretary function, and maintaining and managing the Company’s cap table; and
• Navigating continuously and developing compliance programs around the globe; 
• Collaborating cross-functionally and developing new processes and procedures to support internal clients; and
• Other duties as assigned by the Company.

Qualifications:

• Law degree from a US, ABA-accredited law school.
• Current State Bar Membership in practice jurisdiction (which may be through reciprocity, as applicable).
• Experience managing the end-to-end negotiation of high dollar value, high visibility, complex commercial agreements, including M&A, sales agreement, and strategic partnership agreements; including: 

1. 1. Transaction structuring: analyzing potential deals, advising on the best legal structure for mergers or acquisitions, and developing transaction strategies. 
   2. Due diligence: conducting thorough legal reviews of target companies, including contracts, intellectual property, regulatory compliance, and financial records to identify potential risks. 
   3. Contract drafting and negotiation: drafting and negotiating key transaction documents, such as purchase agreements, shareholder agreements, confidentiality agreements, and other ancillary agreements. 
   4. Regulatory compliance: advising the Company on relevant antitrust laws, securities regulations, and other applicable legal considerations. 
   5. Corporate law: Deep knowledge of corporate governance, securities laws, and relevant legal principles. 
   6. Analytical skills: Ability to evaluate complex legal issues, identify potential risks, and provide sound legal advice. 
   7. Negotiation skills: Excellent negotiation abilities to secure favorable terms for clients in complex transactions. 
   8. Drafting expertise: Proficiency in drafting and reviewing legal documents with precision and clarity. 
   9. Communication Skills: Effective communication with clients, colleagues, and other stakeholders, and comfortability in advising decision-makers and keeping in close communication with stakeholders, updating them on transaction progress, and addressing legal concerns. 
   10. Team collaboration: Working with other professionals including investment bankers, accountants, other legal specialists and internal teams from early term sheet conversations through deal close.
   11. Ownership: Experience with ownership over internal programs and the ability to project manage across departments.
   12. Balancing: capable of balancing workload and competing priorities while focusing on the Company's goals.

• 8+ years of experience in a law firm (or combination of law firm and in-house experience) handling comparable matters.

Work environment:

• Fast-paced environment with demanding deadlines, often requiring long hours during deal closures. 
• May involve travel to meet with internal clients and other parties involved in transactions. 

Salary range: $225,000.00 - $235,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Technology Stipend 
• Catered lunch every Tuesday, Wednesday, and Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaningful time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI_New_York_New_York

#LI_Santa_Barbara

#LI_Columbus

The Company: 

At impact.com our culture is our soul. We are passionate about our people, and our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.

Your Role at impact.com:

We are looking for a qualified Senior HR Business Partner to oversee all human resources operations and ensure they align with our business goals.

Our ideal candidates should have solid experience with HR practices and employee management. You will communicate with the board of directors and with senior managers to express new ideas and suggest solutions, considering budget limitations and our company culture.

Ultimately, you should be able to act as a consultant on human resources management and organizational changes.

What You'll Do:

• Consult with line management and provide daily HR guidance
• Analyze trends and metrics with the HR department
• Resolve complex employee relations issues and address grievances
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention
• Provide HR policy guidance
• Monitor and report on workforce and succession planning
• Identify training needs for teams and individuals
• Evaluate training programs
• Suggest new HR strategies
• Be a core member of the North American management team. 

What You Have:

• Proven work experience as an HR business partner
• Excellent people management skills
• Analytical and goal-oriented
• Demonstrable experience with HR metrics
• Thorough knowledge of labor legislation
• Full understanding of all HR functions and best practices
• BS degree in Human Resources or related field or equivalent combination of education and experience.

Salary range: $110,000.00 - $140,000.00 per year, plus an additional 5% Company annual bonus contingent on Company performance and eligibility to receive a Restricted Stock Unit (RSU) grant

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental, and Vision insurance
• Unlimited responsible PTO
• Parental Leave
• Technology Stipend 
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• 401(k) with company matching
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_Santa_Barbara 

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics, and Levi’s, visit www.impact.com.

Your Role at impact.com:

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. You will serve as the primary point of contact for clients, providing proactive support, resolving issues, and driving the adoption and utilization of our products. This role requires a combination of excellent communication skills, technical expertise, and a deep understanding of customer needs in order to drive customer retention, expansion, and overall success. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact!

What You Have:

• 3+ years of customer success/relationship experience, preferably B2B
• Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
• Consistent track record of providing stellar support to customers
• Embraces teamwork and cross-team collaboration
• Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
• A healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Be a critical thinker and an inventive problem-solver
• Professional communication skills
• Enthusiastic teammate
• Great conflict resolution skills
• Excellent time management skills

What You'll Do:

• Deliver world-class support to our top clients
• Maintain a balanced proactive/reactive relationship with your assigned accounts.
• Dedicated duties include account monitoring, regular check-ins, and relationship-building
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise
• Understand clients' goals and objectives to drive strategic growth, and provide guidance on how our platform and services can support their needs
• Become an expert on the Impact.com platform, staying up to date with new features, functionality, and industry trends
• Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform
• Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention
• Advocate for customers' needs and requirements, working with cross-functional teams to deliver exceptional customer experiences

Nice to have:

•  Affiliate & Partnerships Industry Fundamentals Certification by PXA

Salary Range: $80,000 - $95,000 per year, plus an additional 25% Variable Commission Plan ($20,000-$23,750)  and generous stock (RSU) award.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time

Benefits (Perks):

• Medical, Dental, and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Continued access to  Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Parental Leave
• Technology Stipend 
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-NewYork,NewYork_Hybrid

#LI-Santa_Barbara

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics  visit www.impact.com.

Your Role at impact.com:

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. You will serve as the primary point of contact for clients, providing proactive support, resolving issues, and driving the adoption and utilization of our products. This role requires a combination of excellent communication skills, technical expertise, and a deep understanding of customer needs in order to drive customer retention, expansion, and overall success. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact!

What You Have:

• 3+ years of customer success/relationship experience, preferably B2B
• Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
• Consistent track record of providing stellar support to customers
• Embraces teamwork and cross-team collaboration
• Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
• A healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Be a critical thinker and an inventive problem-solver
• Professional communication skills
• Enthusiastic teammate
• Great conflict resolution skills
• Excellent time management skills

What You'll Do:

• Deliver world-class support to our top clients
• Maintain a balanced proactive/reactive relationship with your assigned accounts.
• Dedicated duties include account monitoring, regular check-ins, and relationship-building
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise
• Understand clients' goals and objectives to drive strategic growth, and provide guidance on how our platform and services can support their needs
• Become an expert on the Impact.com platform, staying up to date with new features, functionality, and industry trends
• Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform
• Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention
• Advocate for customers' needs and requirements, working with cross-functional teams to deliver exceptional customer experiences

Salary Range: $80,000 - $95,000 per year, plus an additional 25% Variable Commission Plan ($20,000-$23,750)  and generous stock (RSU) award.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time

Benefits (Perks):

• Medical, Dental, and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Technology Stipend 
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Santa_Barbara

Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics  visit www.impact.com.

Your Role at impact.com:

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. You will serve as the primary point of contact for clients, providing proactive support, resolving issues, and driving the adoption and utilization of our products. This role requires a combination of excellent communication skills, technical expertise, and a deep understanding of customer needs in order to drive customer retention, expansion, and overall success. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact!

What You Have:

• 3+ years of customer success/relationship experience, preferably B2B
• Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
• Consistent track record of providing stellar support to customers
• Embraces teamwork and cross-team collaboration
• Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
• A healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Be a critical thinker and an inventive problem-solver
• Professional communication skills
• Enthusiastic teammate
• Great conflict resolution skills
• Excellent time management skills

What You'll Do:

• Deliver world-class support to our top clients
• Maintain a balanced proactive/reactive relationship with your assigned accounts.
• Dedicated duties include account monitoring, regular check-ins, and relationship-building
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise
• Understand clients' goals and objectives to drive strategic growth, and provide guidance on how our platform and services can support their needs
• Become an expert on the Impact.com platform, staying up to date with new features, functionality, and industry trends
• Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform
• Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention
• Advocate for customers' needs and requirements, working with cross-functional teams to deliver exceptional customer experiences

Salary Range: $80,000 - $95,000 per year, plus an additional 25% Variable Commission Plan ($20,000-$23,750)  and generous stock (RSU) award.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time

Benefits (Perks):

• Medical, Dental, and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Technology Stipend 
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-NewYork,NewYork

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and more, visit www.impact.com.

Your Role at impact.com:

Do you love being part of the action? Are you passionate about strategic rollouts? Partner with our Sales, Product and Marketing teams to assist in our most important go-to-market launches. Participate in their success by building strong relationships, executing learning programs and playbooks and supporting deal strategy. Have a big impact by supporting global sales teams in the US, EMEA and APAC.

What You'll Do:

• Minimum of 3 years in learning, sales enablement, or relevant client facing experience, (channel experience, Saas/B2B/Digital experiences are a plus) 
• BA Degree or above in Corporate Training, Psychology, Sociology, or in arts performance with educational (teaching) experience (a plus) or equivalent experience.
• Established as a strong influencer across organizations
• Fantastic standing amongst cross-functional teams throughout past working initiatives

What You Have:

• Act as a partnership SME, enabling sales team to understand the value of the Partnership Cloud
• Design, develop and maintain training strategies and programs for the Partnership Team, Tech Partners and Agency Partners
• Presenting to groups of Sales/CS/AM teams within our biggest Tech and Agency Partner's orgs
• Align internally with Sales and other Enablement team members to support go-to-market activities across the revenue organization
• Ensuring the Tech Partnership and Agency Partnership teams are enabled on new features solutions that are being rolled out
• Developing pitch content used for Tech and Agency Partner enablement motions
• Continue to assure that "advertiser-focused" content is kept up to date in Seismic
• Build strong relationships with internal stakeholders, identify and leverage SMEs
• Constantly monitor, assess and improve training content & tools
• Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA
  
  

Salary Range: $110,000 -$120,000 base salary + an additional 5% company performance bonus per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Maternity/Paternity leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Role Title: Associate Program Compliance Manager

Your Role at impact.com:

Are you passionate about consumer protection and helping companies comply with important laws and regulations? Are you organized, and is your attention to detail exceptional? Join our compliance team at impact.com and play a crucial role in ensuring partners adhere to advertisers' promotional requirements, all while utilizing best-in-class technology.

As an Associate Program Compliance Manager, you'll become a trusted compliance expert. Alongside senior team members, you'll support a select portfolio of accounts, gaining in-depth knowledge of advertising regulations. Using our proprietary Regulated Compliance tool, you’ll work to resolve and document compliance issues. By showcasing strong written communication skills, a keen eye for detail, and an awareness of compliance risks, you’ll have the opportunity to grow and excel at impact.com!

What You'll Do:

• Manage compliance cases, ensuring all issues are documented, tracked, and moved expeditiously to resolution
• Serve as a compliance point of contact for clients and agencies, providing support and program updates
• Become an expert on impact.com’s proprietary Regulated Compliance product
• Work with cross-functional teams to deliver exceptional compliance services
• Operate as a program compliance subject matter expert internally and externally
• Work alongside senior program compliance managers, assisting with strategic initiatives and projects

What You Have:

• 1+ years of customer service and support, ideally in a software application product environment
• 1+ years of compliance/fraud investigations especially in the performance marketing space is a plus
• Bachelor's Degree or equivalent experience (Business, Marketing, Law, or related field a plus)
• Extremely detail-oriented
• Professional communication skills
• Ability to multitask while under pressure
• Team player, yet able to function and motivate independently

Salary range: $65,000.00 - $75,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental, and Vision insurance
• Unlimited responsible PTO
• Parental Leave
• Technology Stipend 
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• 401(k) with company matching
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI_NewYork_NewYork

Role Title: Associate Program Compliance Manager

Your Role at impact.com:

Are you passionate about consumer protection and helping companies comply with important laws and regulations? Are you organized, and is your attention to detail exceptional? Join our compliance team at impact.com and play a crucial role in ensuring partners adhere to advertisers' promotional requirements, all while utilizing best-in-class technology.

As an Associate Program Compliance Manager, you'll become a trusted compliance expert. Alongside senior team members, you'll support a select portfolio of accounts, gaining in-depth knowledge of advertising regulations. Using our proprietary Regulated Compliance tool, you’ll work to resolve and document compliance issues. By showcasing strong written communication skills, a keen eye for detail, and an awareness of compliance risks, you’ll have the opportunity to grow and excel at impact.com!

What You'll Do:

• Manage compliance cases, ensuring all issues are documented, tracked, and moved expeditiously to resolution
• Serve as a compliance point of contact for clients and agencies, providing support and program updates
• Become an expert on impact.com’s proprietary Regulated Compliance product
• Work with cross-functional teams to deliver exceptional compliance services
• Operate as a program compliance subject matter expert internally and externally
• Work alongside senior program compliance managers, assisting with strategic initiatives and projects

What You Have:

• 1+ years of customer service and support, ideally in a software application product environment
• 1+ years of compliance/fraud investigations especially in the performance marketing space is a plus
• Bachelor's Degree or equivalent experience (Business, Marketing, Law, or related field a plus)
• Extremely detail-oriented
• Professional communication skills
• Ability to multitask while under pressure
• Team player, yet able to function and motivate independently

Salary range: $65,000.00 - $75,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental, and Vision insurance
• Unlimited responsible PTO
• Parental Leave
• Technology Stipend 
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• 401(k) with company matching
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI_Columbus_Ohio 

Role Title: Associate Program Compliance Manager

Your Role at impact.com:

Are you passionate about consumer protection and helping companies comply with important laws and regulations? Are you organized, and is your attention to detail exceptional? Join our compliance team at impact.com and play a crucial role in ensuring partners adhere to advertisers' promotional requirements, all while utilizing best-in-class technology.

As an Associate Program Compliance Manager, you'll become a trusted compliance expert. Alongside senior team members, you'll support a select portfolio of accounts, gaining in-depth knowledge of advertising regulations. Using our proprietary Regulated Compliance tool, you’ll work to resolve and document compliance issues. By showcasing strong written communication skills, a keen eye for detail, and an awareness of compliance risks, you’ll have the opportunity to grow and excel at impact.com!

What You'll Do:

• Manage compliance cases, ensuring all issues are documented, tracked, and moved expeditiously to resolution
• Serve as a compliance point of contact for clients and agencies, providing support and program updates
• Become an expert on impact.com’s proprietary Regulated Compliance product
• Work with cross-functional teams to deliver exceptional compliance services
• Operate as a program compliance subject matter expert internally and externally
• Work alongside senior program compliance managers, assisting with strategic initiatives and projects

What You Have:

• 1+ years of customer service and support, ideally in a software application product environment
• 1+ years of compliance/fraud investigations especially in the performance marketing space is a plus
• Bachelor's Degree or equivalent experience (Business, Marketing, Law, or related field a plus)
• Extremely detail-oriented
• Professional communication skills
• Ability to multitask while under pressure
• Team player, yet able to function and motivate independently

Salary range: $65,000.00 - $75,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental, and Vision insurance
• Unlimited responsible PTO
• Parental Leave
• Technology Stipend 
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• 401(k) with company matching
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Santa_Barbara

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.

Your Role at impact.com:

We are seeking a leader to coach a team who manage our top Enterprise brands during the customer onboarding phase. If you have experience managing a team, implementing processes, and are solutions oriented, data driven and customer focused, we want you to lead this team! 

What You'll Do:

The Manager of Enterprise Onboarding Success is responsible for overseeing and optimizing the client onboarding process, leading a team of Onboarding Success Managers (OSMs) to ensure exceptional service delivery. This role focuses on team performance, strategic initiatives, and process improvements to enhance the onboarding experience for clients transitioning from Sales to Customer Success.

• Guiding OSMs to deliver top-tier customer service, run collaborative team calls and weekly 1:1s to support the professional development of team members through coaching and training.
• .Overseeing an assigned Enterprise and Strategic book of business where OSMs are managing our top customers throughout onboarding.
• Using management and analytical skills to build a strong Onboarding team focused on positive customer experience and efficiency.
• Implementing process improvements across the team and/or organization.
• Collaborating with Sales, Implementation Engineering, Customer Success, Support, Product and other groups to resolve client challenges. 
• Fostering a collaborative and high-performance team culture.
• Supporting the team in understanding client business needs and advising on best practices.
• Act as the point of escalation for complex client issues and ensure timely resolution.
• Prepare and present regular reports on team performance, client satisfaction, and project status to senior management.
• Analyze data to identify trends, areas for improvement, and opportunities for innovation.
• Using organization, project management, and attention to detail skills to drive projects and solutions to completion. 
• Accountable and responsible for involvement within Organizational, Departmental and Team level OKRs, projects, and initiatives 

What You Have:

• 5+ years experience in Digital Marketing, 3+ years experience managing people and teams.
• Experience with cloud-based SaaS products
• Experience working independently as well as part of a team in an energetic, fast-paced environment
• Knowledge and proficiency in FreshDesk (or other ticketing software), Jira, SFDC, and Google Suite.
• Bachelor’s Degree Required
• Customer-focused with a passion for delivering exceptional service
• Team focused: guiding a team to drive maximum productivity and growth, while maintaining a positive culture through recognition and staff development.
• Proven track record of managing and leading high-performance teams
• Solution oriented and collaborative: enjoys creating and implementing process improvements.
• Ability to tap into industry and product knowledge to inform clients on how to configure their partnership programs for success.
• Excellent verbal and written communication skills
• Ability to read, write and speak with internal and external stakeholders in a highly professional and convincing manner
• Strategic thinking and problem-solving skills
• Detail-oriented with strong organizational and time management skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong interpersonal skills and ability to build relationships with clients and team members

Nice to have:

•  Affiliate & Partnerships Industry Fundamentals Certification by PXA

Why This Role is Exciting: 

Join a dynamic team that sets the stage for our customers' first interactions with Impact.com. As the Manager of Enterprise Onboarding, you will play a crucial role in shaping the client onboarding experience, driving team success, and leading strategic initiatives that enhance the overall onboarding process.

Salary range: 

Salary Range: $100,000.00 - $125,000.00 base salary + an additional 5% company performance bonus per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Continued access to  Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Parental Leave
• Technology Stipend 
• Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.