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We’re hiring! We are entering an exciting new phase in our evolution, and we want you to grow with us. Check out the current opportunities at impact.com to find your place on our team.

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Customer Engineering

Implementation Engineer

Cape Town

Our Company:

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com:

As an Implementation Engineer, you will be responsible for learning Impact’s technology and assist with proposing and implementing technical solutions for our clients. Working alongside the Onboarding and Technical Services teams, you will interact with clients (business and technology) answering questions about the integration process, best practices and Impact’s technology with the goal of getting clients live with their implementations in a timely manner.

What you'll do:

Keep up-to-date with Impact’s technology and industry updates
Design solutions & drive technical implementation of new and existing Impact clients
Lead technical conversations to scope and propose best solution for clients’ business needs
Produce technical integration documentation
Work hand-in-hand with our Onboarding team to provide best customer experience for clients and help streamline onboarding
Support Sales and Pre-sales teams as a product specialist and technical resource for complex deals and general knowledge sharing
Troubleshoot client issues
This role requires active engagement and support for our internationally remote team, operating on core working hours of 1:00 PM to 9:00 PM SAST
Additional duties as reasonably assigned by the Company.

What you have:

Self-starter character with a focus on creating and/or refining processes
2-4 years working in a tech-focused role at a digital marketing or technology focused company
Familiarity of affiliate and/or digital marketing industry preferred
Voracious learner willing to be out of their comfort zone
Natural curiosity leading to a deep understanding of the client’s challenges
Passion for solving customer issues in a fast paced environment
Phenomenal problem-solving & troubleshooting skills
General top level understanding of HTML, javascript, SQL, API and File transfer protocol
Ability to communicate complex technical information to a non-technical audience
Excellent verbal & written communication in English
Bachelor’s degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
Proven performance in an Integration Support, Sales Engineering, Software
Development or related discipline, preferably in an external customer-facing capacity

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment
Responsible PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development
- Learning the advanced partnership automation products
Medical Aid and Provident Fund
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme for provident fund
Restricted Stock Units
- 3-year vesting schedule pending Board approval
Internet Allowance
Fitness club fee reimbursements
Technology stipend
Primary Caregiver Leave
Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-NK1

Software Engineer I

Cape Town

Our Company:

Your Role at Impact:

As a Software Engineer 1, your focus will be on delivering tasks for the squad, testing end to end, assisting QA with Staging environments and fixing broken builds.

This role assumes that you have an understanding of all aspects of a language and are able to apply previous solutions to new problems independently.

You should have practical experience in common design patterns, using unit tests for new code, and adding missing unit tests to legacy code with practical exposure to CI, and integration tests. You will also have practical exposure to at least 1 cloud platform where you should be confident using the console, and building basic apps in the cloud.

At this level you are expected to be confident reusing existing frameworks and work independently when completing tasks that you have been exposed to before.

During sprint planning and design sessions, you should feel comfortable asking "why" to understand the business reason behind your tasks.

You will also help with environment setup and onboarding of new members.

What You'll Do:

Develop, test, and maintain software for the platform.
Write automation tests
Build meaningful unit, functional and integration level tests for the software built
Collaborate with a distributed team to fulfill the departments quarterly objectives
Develop code both independently and while pair programming
Write and maintain design, user and test documentation
Become familiar with technologies used on the squad
Perform triage functionality through verification and fixing of bugs
Build non customer facing code
Support software testing and quality assurance processes to ensure high-quality deliverables
Production Deployments

What You Have:

Initiative
Adaptability
Personal Development
Being a team player
Completed B.S. In Computer Science or related field or equivalent professional experience
Openssource contributions are beneficial
3+ years Java, Spring and related Technologies experience
2-3+ years experience in Software development
Agile / Iterative processes. Kanban / Scrum
Knowledge of Relational Databases, Table design, SQL
Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Primary caregiver leave
Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme for provident fund

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Fitness club fee reimbursementsTechnology stipend

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Hybrid

Technical Customer Solutions Specialist- EST Time Zone

Cape Town

Our Company:

Your Role at impact.com:

As a Customer Solutions Specialist, you will be an impact.com platform expert enabled to provide world-class customer support. You will assist our clients on how to best use our platform to manage their Partnerships Channel. Engage with a wide range of clients (from small publishers to multinational brands) via our in-app live chat and ticket system. Collaborate within your team and with other teams across the globe using a selection of tools to craft solutions to clients’ issues. Your daily role will be to provide support for account setup, platform usage as well as finance questions. You will have the opportunity to troubleshoot technical issues and the ability to escalate to other teams where applicable. Your curiosity and drive will be needed to continuously learn about impact.com’s platform and our clients’ partnership marketing efforts.

The Customer Solutions team is part of the broader Customer Engineering team, whose responsibility is to ensure a high-quality user experience and drive user retention. Our global Customer Solutions team comprises Customer Solutions Specialists who provide 24/5 product support coverage while continuously finding ways to improve our user experience and operational efficiencies.

What You'll Do:

Support during US EST time zone (1 pm to 11 pm SAST)
Be the first point of contact when a client has a problem using the platform.
Engaging with our users via in-app chat and ticketing system
Investigating and troubleshooting user and platform issues, including replicating the client’s experience, testing features, and gathering information
Learning how to best assist our client’s business through the best use of the platform and new features as they are developed
Manage support cases to ensure issues are recorded, tracked, and resolved in a timely manner.
Liaise with a diverse group of professionals across multiple teams.
Be involved in cross-functional projects aimed at improving a delightful customer experience with operational efficiency.
Work with the Senior team to drive operational efficiencies, change, and alignment with internal teams.

What You Have:

2+ years experience in one of the following: Front End web development and Technical Customer Support
Proven track record of solid technical troubleshooting skills
University Degree in Computer Science or Mathematics
Experience in customer support/service within the SaaS world
Understand the Affiliate Market EcoSystem
Basic understanding of how business processes work to empathize with what our clients are trying to get done on our platform
“Superuser” level understanding of the internet - Google-Fu master!
Detail-oriented, able to effectively prioritize tasks, triage conflicting issues with solid time management
Customer-centric, willing to be an advocate for your client’s needs and a passion for providing a great customer experience
Excellent verbal and written communication skills
Able to break down complex topics into digestible explanations
The ability to analyze data for insights
A quick thinker and problem-solver with the ability to pivot when needed
A self-starter that can work autonomously as well as in a team, and knows how to get stuff done
Resourceful and able to teach oneself and find an answer
Hungry to learn and continuously grow your knowledge as the Product/Business evolves
Familiarity with concepts like API, FTP, SQL, Javascript, and HTML
Familiarity with Excel or QuickBooks
A tertiary qualification in customer service or digital marketing is beneficial

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both

Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme with Momentum for provident fund

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance

Fitness club fee reimbursementsTechnology stipend

#LI-NK1

Technical Services Engineer- EST Time Zone

Cape Town

Our Company:

Your Role at impact.com:

This person is an expert at Impact technology and will be tasked to deliver custom engineering and advanced technical support to customers that buy those services, or as determined by the Impact leadership team. As Technical Services Engineer, you will resolve or escalate Advanced Technical troubleshooting issues in a timely and efficient manner as well as assisting with proposing technical solutions and tech issues for our clients. Specific activities will include interfacing with clients (business and technology) and answering questions on the integration process and technology, best practices and performance expectations. This role entails working with the technology and customer support teams to identify and analyze data errors to help ensure stability and reliability of the Impact Radius platform.

This role’s core hours are EST Timezone (New York)- 15:00-23:00 SAST.

What You'll Do:

Manage incoming support requests on our ticketing platforms to ensure issues are followed up on and
Provide technical assistance internally(other departments) and externally(clients)
Triage issues and escalate to various team
Act as a technical resource to on-boarding team
Perform assigned daily tasks to monitor tracking
Help test and replicate issues to shorten time to
Acquire deep product knowledge and understanding about all Impact products and
Enrich our client knowledge base with relevant technical information
Troubleshooting all advanced tech services issues - both internally and externally
Triage incoming technical issues and work with CS and clients to find solutions real-time.
Manage, plan, design and implementing advanced technical integrations
Oversee and mentor Technical Services
Provides support to Principal engineers with technology partnerships and POC and advanced integrations
Be the point of escalation to the local teams on urgent matters
Manage various internal projects; training, ensuring support readiness for new feature releases,
Work on miscellaneous engineering projects
Specific activities will include interfacing with clients (business and technology) and answering questions on the integration process and technology, best practices and performance expectations. This person is an expert at Impact technology and will be tasked to deliver custom engineering and advanced technical support to customers that buy those services, or as determined by the Impact leadership team.
This position will also work with the technology and customer success teams to identify and analyze data errors to help ensure stability and reliability of the Impact
Resolve tickets in the incoming tech services queue
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication.
Lead technical integration of new clients as delegated
Acquire as much product knowledge as possible
Provide assistance in technical services internally and externally
Create Dev Jira tickets that address technical issues related to our
Identify and spec out tools/reports that assist the tech troubleshooting process
Assist in the creation of technical related help content / documentation that is made available to client base
Serve as a go to person in regards with technical product knowledge for the Client Success team
Provide technical support as needed in the sales

What You Have:

Passion for solving customer issues in a fast paced environment
Adaptability
Cooperation
Service oriented
Flexibility
Initiative
Critical Thinking
Ability to learn new technologies quickly
Problem solving
Ability to work independently
Undergraduate degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
5+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing
Experience with an internet marketing or business development team and/or lead marketing company preferred.
Ability to perform log analysis, including writing SQL
Experience in Web application and tool development is
Experience of at least one scripting / programming language (Python, PHP) is preferred.

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme with Momentum for provident fund

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance

Fitness club fee reimbursementsTechnology stipend

#LI-NK1

Finance

Group Accountant

Cape Town

Our Company:

Your Role at impact.com:

The basic purpose of this position is to fill a need within the Corporate Accounting finance team involved in the day-to-day core accounting functions within the business, with a specific focus on the accounting around incentive compensation/commissions and certain other accounting areas. Carrying out effective financial controls over the functions allocated including, as well as the ability to adapt and implement change to the existing processes within the financial control environment. You will be expected to collaborate and support the group Corporate Accounting function, the FP&A function on an ad hoc basis, providing support to the Technical accounting function and any other functions that require support within the parameters of the role.

You will play a key-role in the month-end close and reporting process, contributing to ensuring that our reporting is timeously and accurately closed in line with the business objectives and group accounting policies. The candidate is a fast learner, a self-starter and capable of producing work of a high quality without

close supervision.

What You'll Do:

Under limited supervision, responsible for incentive compensation/commissions accounting activities relating to the maintenance of a complete and accurate general ledger across the various subsidiaries within the group, as well as ensuring analysis in relation to those areas are complete.
Overall responsibility for incentive compensation/commissions accounting including the monthly close processes, ensuring that these areas are closed accurately and timeously in line with Finance close objectives each month.
Act as a first reviewer on the allocated areas within the close process to ensure the output of the processes above is in line with expectations before Manager review.
Further to the above, responsible for consuming and developing the operational incentive compensation/commissions input and ensuring those inputs are complete, valid and accurate for the purposes of the accounting.
Balance sheet reconciliations, ensuring balance sheet accounts within the scope of incentive compensation/commissions accounting are maintained on a monthly basis as part of the close process.
Ensure all unreconciled and aged transactions on the reconciliations are appropriately and timeously addressed.
Collaborate and support the FP&A function on an adhoc basis, including providing detailed monthly commentary.
Assisting with Group and statutory audits. In addition, assisting with all compliance procedures in relation to incentive compensation/commissions accounting.
Respond to ad hoc requests and prepare any necessary internal reporting as needed.
Proactively anticipate and identify issues and design solutions to address them.
Other duties as assigned by the Company.

What You Have:

Newly qualified CA(SA) (0-2 years post articles) or non CA(SA) with 3-4 years of experience in a similar position and organization.
Bachelor's degree in Accounting/similar degree in finance.
Experience as a self-starter who can manage multiple projects and priorities in a highly complex environment with evolving priorities and deadlines.
Deep proficiency with Excel analysis and manipulation of large data sets, including use of pivot tables and lookup formulas.
Strong attention to detail, high degree of accuracy, and the ability to deliver clean and concise work products.
Ability to proactively identify problems, design solutions, and implement changes.
Experience performing general ledger account reconciliations and analysis.
Experience collaborating and communicating with senior levels of management, cross-functional teams and departments, and external auditors.
Strong verbal and written communication and interpersonal skills.
Knowledge of how a SaaS company operates is advantageous.
General proficiency with Microsoft Office and Google Suite.
Interest in working as part of an international team across time zones and regions.
Experience working with reporting tools and SQL would be advantageous.
Experience in US GAAP is advantageous.

Benefits:

Hybrid, Casual work environment
Responsible PTO policy. Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development. Learning the advanced partnership automation products
Medical Aid and Provident Fund Group schemes with Discovery & Bonitas for medical aid. Group scheme for provident fund
Restricted Stock Units. 3-year vesting schedule pending Board approvalInternet Allowance
Fitness club fee reimbursements
Technology stipend
Primary Caregiver Leave
Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

#LI-NK1

Tax Analyst

Cape Town

Our Company:

Your Role at impact.com:

Ready to make your mark at a fast-growing global tech company? At impact.com, we’re looking for a detail-oriented and driven Tax Analyst to join our high-performing finance team.

In this role, you’ll assist the tax team in maintaining a world-class tax service to the business, ensuring that all tax laws are applied correctly in order to eliminate or minimize all tax risks, by providing and assisting the tax team to ensure all tax filings and payments are completed accurately and timeously.

What You'll Do:

Responsible for gathering and processing the information required for international compliance and transfer pricing, and provide support with the year-end provision
Provide support for tax audits and answers to inquiries from various taxing jurisdictions
Assist corporate accounting in the verification of tax account balances (sales tax/VAT/GST, deferred tax, current tax accounts, etc.)
Update and maintain the tax calendar
Providing tax support and tax advice to business
Review all tax payments and tax returns (direct and indirect tax) whether on a weekly, biweekly, quarterly, or annual basis
Regularly perform audits on the system to ensure data integrity; responsible for the resolution of discrepancies that might adversely impact on the company’s tax returns
Assist the Tax team with various ad hoc projects, and analysis

What You Have:

Education: Bachelor’s degree in accounting/ finance, or in a business related field. Having a CA, ACCA or CPA designation is advantageous.
At least 3 to 4 years tax experience gained within a commercial environment of a multinational Group, candidates with a mixture of Big Four experience and in-house experience are also encouraged to apply
Knowledge: Possess strong working knowledge of and ability to apply accounting
Concepts: practical international tax interpretive knowledge gained from an established taxing jurisdiction (for example- SA, UK, Europe, US); and the ability to analyze and synthesize large amounts of data and related compliance/regulations
Computer skills: Proficient with Microsoft Office tools, especially Excel. It is also essential that they possess strong computer skills to perform digital and online related tax duties
Quantitative skills: It also vital that they possess strong mathematical and quantitative skills to handle tax audits, reconciliation related tax matters
Attention to detail: They must be meticulously detailed individuals to ensure excellent reconciliation and consistently accurate filling of reports, preparation of documents, and effective performance of other duties assigned
Organizational skills: Highly organized individual with the ability to multi-task and prioritize projects to ensure completion within assigned deadlines
Excellent problem-solving skills
Sound analytical skills: They require strong analytical skills to create highly detailed tax reports and accurately fill out tax forms
Communication skills: Must possess strong verbal and written communications skills necessary for explaining tax processes and making recommendations.

Benefits:

Hybrid, Casual work environment
Responsible PTO policy: Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development: Learning the advanced partnership automation products
Medical Aid and Provident Fund Group schemes with Discovery & Bonitas for medical aid
Group scheme for provident fund
Restricted Stock Units: 3-year vesting schedule pending Board approval
Internet Allowance
Fitness club fee reimbursements
Technology stipend
Primary Caregiver Leave
Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

#LI-CapeTown_Hybrid

Marketplace

Associate Publisher Development Operations Manager

Cape Town

Our Company:

Your Role at impact.com:

We are seeking a highly organized and analytical Associate Operations Manager to support the execution, optimization, and daily operations of our publisher development team. This role is pivotal in driving revenue growth through partner collaboration, performance tracking, and process improvements. The ideal candidate has a strong foundation in affiliate marketing, project management, excellent communication skills, and a passion for performance-driven marketing.

What You'll Do:

Performance Analysis & Reporting:

Track, analyze, and report on QBR metrics
Assist with department planning and documentation
Identify trends and recommend optimizations to improve campaign performance.

Operational Support:

Support the onboarding, communication, and management of affiliate partners.
Maintain up-to-date process documentation

Collaboration:

Coordinate with internal teams including product, creative, and customer experience to support affiliate initiatives.
Assist with testing and launching new campaigns, promotional offers, and partner incentives.

Process Improvement:

Identify and implement tools or workflows to improve operations and team efficiency.
Stay current with industry trends, technologies, and competitor activity.

Project Management:

Assist with developing project plans and schedules. .
Monitor and report on key performance indicators (KPIs)
Help identify project risks and issues, and assist in mitigation strategies

What You Have:

Bachelor's degree in Marketing, Business, Communications, or a related field.
2+ years of experience in affiliate marketing and project management
Strong analytical skills; proficiency in Excel/Google Sheets and familiarity with analytics tools.
Detail-oriented with strong organizational and project management skills.
Excellent verbal and written communication skills.
Ability to work both independently and cross-functionally in a fast-paced environment.

Preferred Skills:

Experience with affiliate platforms such as Awin, Rakuten, CJ, or Partnerize
Familiarity with Asana, or other project management software
Experience with marketing automation or CRM tools (e.g.Salesforce, Jira)

Benefits:

Hybrid, Casual work environment
Responsible PTO policy. Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development. Learning the advanced partnership automation products
Medical Aid and Provident Fund Group schemes with Discovery & Bonitas for medical aid. Group scheme for provident fund
Restricted Stock Units: 3-year vesting schedule pending Board approval
Internet Allowance
Fitness club fee reimbursements
Technology stipend
Primary Caregiver Leave
Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

#LI-CapeTown_Hybrid

Product

Associate Product Manager - Reporting

Cape Town

About Us:
At impact.com, our culture is our soul. We are passionate about our people and technology and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you want to join a team where your opinion is valued, your contributions are noticed, and you enjoy working with fun and talented people worldwide, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming how businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities customers trust to purchase, get information, and entertain themselves at home, work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace drive revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics, and Levi’s, visit www.impact.com.

Job Summary:

The Associate Product Manager will be crucial in executing product initiatives by gathering requirements, defining functionality, and setting clear, actionable goals that drive product delivery. They will collaborate closely with engineering and design teams to iteratively develop and deliver features that align with strategic objectives. Ensuring product quality is a key focus, requiring the ability to identify, prioritize, and resolve issues. They will leverage data insights to generate meaningful outcomes, incorporating user feedback from usability tests, surveys, and other research methods to refine the product experience. Additionally, they will contribute to product vision and roadmap planning, aligning product functionality with broader business objectives. The role demands strong stakeholder management skills, the ability to influence business strategy, alignment across teams, and continuous improvement within the product function.

Specifically within the reporting squad, the Associate Product Manager will focus on understanding the data and reporting needs of our customers. This includes gathering requirements for new reports or enhancements to existing ones, translating complex data needs into clear functional specifications, and ensuring the accuracy, usability, and performance of customer-facing reports. They will collaborate closely with data engineers, front-end developers, and UX designers to deliver intuitive and insightful reporting solutions that empower our customers, and will be responsible for validating report outputs and gathering user feedback for continuous iteration and improvement.

Essential Responsibilities

Product Execution

Feature Specification: Gather requirements, define functionality, and set goals in a clear, actionable format that can be used to communicate with the team and drive product delivery.
Product Delivery: Work closely with one’s immediate team (engineering, design, etc.) to iteratively and quickly deliver product functionality that accomplishes pre-defined goals.
Product Quality Assurance: Identify, prioritize, and resolve technical, functional, and business quality issues across all devices, points of sale, and use cases that apply to the product.

Customer Insight

Fluency with Data: Use data to generate actionable insights, to leverage those insights to achieve goals set for the product, and to connect those quantified goals to meaningful outcomes for the business.
Voice of the Customer: Leverage user feedback through usability tests, focus groups, surveys, and other forms of research to understand how users engage with the product, make better decisions, and drive meaningful outcomes for the business.
User Experience Design: Define requirements and assist UX in delivering UX designs that are easy to use, leverage UX best practices, and dovetail with the predominant UX patterns present in the product.

Product Strategy

Business Outcome Ownership: Drive meaningful outcomes for the business by connecting product functionality and goals to the strategic objectives of the PM’s team and the company overall.
Product Vision and Roadmapping: Contribute to the definition of an overall vision within the teams that the Associate Product Manager operates in, that connects to the strategy for the team and the company. Contribute to the definition of a clear roadmap of highly prioritized features and initiatives that deliver against that vision.

Influencing People

Internal Customer Collaboration: Have an extreme hands on approach working with internal customers, with a focus on improvement. Being willing to dive deep into the data to identify root cause of issues, to triage issues, manage resolution of issues, and propose and execute on required improvements.
Stakeholder Management: Proactively identify stakeholders impacted by the PM’s area of ownership and to work with those stakeholders to factor their requirements into product decisions.
Managing Up: The ability to work with senior managers and executives in the organization to help achieve goals, deliver meaningful business outcomes, and positively influence the strategic direction of the PM’s team and the company.
Other duties as assigned by the Company.

This job description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Core Competencies and Required Experience

Minimum Qualifications:

Bachelor's degree in Computer Science or a related technical field or equivalent practical experience
1-3 years of experience in technical product management, solution architecture, or related technical roles
Demonstrated success participating in the definition, management, and launch of excellent software products

Preferred Qualifications/Competencies:

Familiarity with web technologies and tools (e.g., JavaScript, Google Analytics, cookies)
Experience in a relevant field (e.g., Digital Analytics, Performance Marketing, Privacy, Web Development, API Development, etc.)
Proven ability to influence cross-functional teams without formal authority
Excellent communication and collaboration skills to work effectively across teams
Experience with Agile development methodologies
Ownership, bias for action, a curiosity to learn and dive in, great communication, customer empathy
Experience working on fintech products or within financial technology sectors, particularly in payments or tax-related solutions, is a plus.

Environmental Working Conditions and Physical Effort

Under Typical Positions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers and will require prolonged sitting/standing to work at a computer.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Benefits:

Hybrid, Casual work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme for provident fund

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Primary caregiver leave
Fitness club fee reimbursements
Technology stipend

Data Scientist/Senior Data Scientist

Cape Town

Our Company:

Your Role at Impact.com:

We are seeking a talented Senior Data Scientist / Data Scientist with a passion for working with generative AI models such as large language models (LLMS) to join our team. You will be with a Senior Data Scientist within a cross-functional squad on developing and fine-tuning AI models to support influencer marketing activities, providing actionable insights and recommendations through data analysis and modeling to enhance brand/partner discovery capabilities, contracting, content creation, and performance analysis. Your work will play a crucial role in enabling brands and partners to achieve their goals faster and better, proving that a data-driven approach, and the synergy of AI and human intelligence can drive exceptional results in the digital connected economy.

What You'll Do:

AI Model Development: Design, develop, and fine-tune machine learning models and large language models (LLMs) specifically for targeted applications in digital marketing.
Data Analysis: Analyze large datasets to extract actionable insights and trends relevant to the partnership landscape.
Discovery: Develop algorithms for discovering and recommending suitable creators, influencers, and affiliates based on brand requirements, product offerings and market trends.
Process Optimization: Create models to streamline the contracting and negotiation process between brands and influencers.
Content Creation: Assist in generating content ideas and strategies using AI-driven insights to enhance engagement and reach.
Performance Analysis: Build predictive models to evaluate the success of marketing campaigns and provide recommendations for improvement.
Collaboration: Work closely with product managers, marketers, and engineering teams to integrate AI solutions into the platform.
Research and Innovation: Stay up-to-date with the latest advancements in AI and machine learning, and continuously explore new techniques and technologies to enhance our product offerings.

What You Have:

Educational Background: Bachelor's or Master's degree in Computer Science, Data Science, Statistics, or a related field.
Technical Expertise:
Working knowledge of Python
Experience with machine learning frameworks/libraries such as TensorFlow, PyTorch, Apache MLlib, or Scikit-learn.
Well-developed knowledge of machine learning generally, and deep learning specifically.
Experience with the use of natural language processing (NLP) techniques for textual analysis.
Experience with data visualization tools (e.g., Tableau, Power BI, Looker).
Familiarity with SQL
Knowledge with Big Data processing tech (e.g., BigQuery, Databricks, Spark, Snowflake, Redshift, Hadoop) will be an added advantage
Analytical Skills: Problem-solving abilities and exposure to modeling and analyzing large datasets to extract meaningful insights and inform decisions.
Communication: Excellent written and verbal communication skills, with the ability to present complex technical concepts to non-technical audiences.
Team Player: Ability to work collaboratively in a cross-functional team environment.
Adaptability: Willingness to learn new skills and technologies, and to adapt to the evolving needs of the business.
Experience: At least 2 - 4 years in data-related individual contributor roles
Previous experience in a startup or fast-paced environment is desirable.

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Unlimited PTO policy
Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development
Learning the advanced partnership automation products
Medical Aid and Provident Fund
Group schemes with Discovery & Bonitas for medical aid
Group scheme with Momentum for provident fund
Stock Options
3-year vesting schedule pending Board approval
Primary caregiver leave
Internet Allowance
Flexible work hours
Casual work environment
Technology stipend

#LI-Hybrid

Technical Writer

Cape Town

Our Company:

Your Role at impact.com:

As part of our Product Enablement team, Technical Writers deliver high-quality product documentation for our industry-leading partnership management platform. This role will support the entire organization by contributing to comprehensive knowledge bases for our Partnership Automation SaaS tool used by brands, partners, and agencies across the globe.

What You'll Do:

Work directly with the Product Enablement team to gather an in-depth understanding of the technical and business aspects of our products and their various use cases.
Audit existing content for out-of-date, inaccurate, or otherwise unnecessary documentation that may confuse customers or diminish their enablement experience.
Interview Subject Matter Experts (SMEs) and translate their knowledge into engaging, user-friendly help content for a wide audience or technical help content for a technical audience.
Developing high-quality product help content across mediums — written, visual, graphic — including tutorials, how-to guides, explanations, and technical reference documents.
Use customer feedback and documentation hub metrics to focus content development efforts.
Increase the use of the help center and integrations portal and minimize the need for human response.
Strategize with the Product Enablement team to ensure the quality, searchability, and accuracy of help content across multiple delivery points.

What You Have:

Possesses in-depth knowledge of technical writing principles and demonstrates mastery of documentation tools. Produces high-quality, user-centric content that requires minimal editing.
Proven knowledge and experience creating documentation for developers, including API documentation, integration guides, and code examples.
Leads complex documentation projects, improves processes, and collaborates effectively across multiple teams to ensure consistent and high-quality deliverables.
Clearly communicates complex technical information to diverse audiences and actively mentors junior writers.
5+ years of technical writing experience, including project leadership, and a bachelor’s degree in a relevant field.
(Preferred) Knowledge of marketing principles and web languages (HTML, CSS, XML, JavaScript).

Benefits:

Hybrid, Casual work environment
Unlimited PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme with Momentum for provident fund

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Fitness club fee reimbursements
Technology Stipend
Primary Caregiver Leave
Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

#LI-CapeTown_Hybrid

Sales

Customer Success Manager (Affiliate & Influencer)

Cape Town

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

Passionate about its people
Focused on delivering the very best tech to our customers
Offering the flexibility to work how and where you are most successful
Obsessed with our customer’s success
The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
Obsessed with making a difference in business and to the wider community

Impact is the global leader in Partnership Automation, working with innovative brands like Adidas, AirBnB, eBay, Lenovo, Nike and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 1,100 employees and 21 offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at impact.com:

As a Customer Success Manager, you will be an incredible product expert! This involves honing and growing customer relationships with buyers utilizing our software suite to build stronger & more successful marketing campaigns.

Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at impact.com.

What You'll Do:

Delivering world-class support to our top clients.
Maintain a balanced proactive/reactive relationship with your assigned accounts.
Dedicated duties include account monitoring, regular check-ins and relationship building.
Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

What You Have:

2+ years customer service/relationship experience, preferably B2B
In-depth understanding of the influencer marketing’s ecosystem
Bachelor's Degree (Business, Marketing or related field a plus)
Consistent track record of providing stellar support to customers.
Strong understanding of the digital marketing ecosystem
Healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to efficiently prioritize tasks
Be a critical thinker and an inventive problem-solver
Professional communication skills
Enthusiastic teammate
Great conflict resolution skills
Excellent time management skills
Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme with Momentum for provident fund

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Fitness club fee reimbursements
Technology stipend

#LI-CapeTown_Hybrid

Technology

Associate Software Engineer

Cape Town

Our Company:

Your Role at Impact:

As an Associate Software Engineer, your focus will be on delivering tasks for the squad, reviewing code and learning more about the technologies used on the team.

This role assumes that you have an understanding of all aspects of a language and are able to apply previous solutions to new problems independently.

The team you will be working with own services on both the frontend and backend so full stack experience is best.

You should have practical experience in common design patterns, using unit tests for new code, and adding missing unit tests to legacy code. You will also have practical exposure to at least 1 cloud platform where you should be confident using the console, and building basic apps in the cloud.

At this level you are expected to be confident reusing existing frameworks and work independently when completing tasks that you have been exposed to before.

During sprint planning and design sessions, you should feel comfortable asking "why" to understand the business reason behind your tasks.

You will also help with environment setup and onboarding of new members.

What You'll Do:

Develop, test, and maintain software for the platform.
Build meaningful unit and functional tests for the software built
Collaborate with a distributed team to fulfill the departments quarterly objectives
Develop code both independently and while pair programming
Write and maintain design, user and test documentation
Become familiar with technologies used on the squad
Perform triage functionality through verification and fixing of bugs
Build both backend and frontend services.
Production Deployments

What You Have:

Initiative
Adaptability
Personal Development
Being a team player
Completed B.S. In Computer Science (Honours) or related field or equivalent professional experience
Openssource contributions are beneficial
Desire to work with Java, Spring, React and related Technologies
1 - 2 years experience in Software development
Agile / Iterative processes. Kanban / Scrum
Knowledge of Relational Databases, Table design, SQL
Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Primary caregiver leave
Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme for provident fund

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Fitness club fee reimbursementsTechnology stipend

#LI-Hybrid

Associate Software Engineer II

Cape Town

Our Company:

Your Role at Impact:

As an Associate Software Engineer, your focus will be on delivering tasks for the squad, reviewing code and learning more about the technologies used on the team.

This role assumes that you have an understanding of all aspects of a language and are able to apply previous solutions to new problems independently.

The team you will be working with own services on both the frontend and backend so full stack experience is best.

At this level you are expected to be confident reusing existing frameworks and work independently when completing tasks that you have been exposed to before.

During sprint planning and design sessions, you should feel comfortable asking "why" to understand the business reason behind your tasks.

You will also help with environment setup and onboarding of new members.

What You'll Do:

Develop, test, and maintain software for the platform.
Build meaningful unit and functional tests for the software built
Collaborate with a distributed team to fulfill the departments quarterly objectives
Develop code both independently and while pair programming
Write and maintain design, user and test documentation
Become familiar with technologies used on the squad
Perform triage functionality through verification and fixing of bugs
Build both backend and frontend services.
Production Deployments

What You Have:

Initiative
Adaptability
Personal Development
Being a team player
Completed B.S. In Computer Science (Honours) or related field or equivalent professional experience
Openssource contributions are beneficial
Desire to work with Java, Spring, React and related Technologies
1 - 2 years experience in Software development
Agile / Iterative processes. Kanban / Scrum
Knowledge of Relational Databases, Table design, SQL
Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Primary caregiver leave
Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme for provident fund

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Fitness club fee reimbursementsTechnology stipend

#LI-Hybrid

Business IT Integrations specialist

Cape Town

The Company:

Your Role at Impact.com:

The Business IT Integrations Specialist will oversee the integrations of new and existing applications. You will work closely with internal stakeholders and third vendors. The role reports to the IT Manager located in New York City.

What You'll Do:

Work closely with the IT Team to come up with solutions to drive productivity for internal stakeholders
Ensure IT general controls are in place for new and existing SaaS applications
Occasionally, you will handle new user access, assists with issues, user permissions, and user terminations
Perform IT integrations with the use of an API, service account, etc
Conduct SaaS audits to ensure company resources are optimally being utilized
Troubleshoot and resolve SaaS issues
Conduct research to understand, explain and resolve technology issues
Utilizes help desk tracking software to present recommendations and improvements for user systems
Keeps up to date on the latest feature releases and implements these new functionality to the company

What You Have:

5+ years of end-user support
3+ years of dedicated application support
Experience with IT integrations such as SSO, API, 3rd party app integrations
Experience with SaaS migrations
Experience supporting tools such as Google Workspace, Slack, Atlassian, Zoom and other applications
Ability to support predominantly a Mac based environment
Ability to work independently and think creatively
Experience with creating technical documentation and introducing new features to the company
Understand information security principles and best practices

Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

Unlimited PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
6 month primary caregiver leave
Training & Development
- Learning the advanced partnership automation products
Medical Aid and Provident Fund
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
Restricted Stock Units
- 3-year vesting schedule pending Board approval
Internet Allowance
Fitness club fee reimbursements

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Business IT Integrations specialist

Cape Town

Our Company:

Your Role at Impact.com:

What You'll Do:

Work closely with the IT Team to come up with solutions to drive productivity for internal stakeholders
Ensure IT general controls are in place for new and existing SaaS applications
Occasionally, you will handle new user access, assists with issues, user permissions, and user terminations
Perform IT integrations with the use of an API, service account, etc
Conduct SaaS audits to ensure company resources are optimally being utilized
Troubleshoot and resolve SaaS issues
Conduct research to understand, explain and resolve technology issues
Utilizes help desk tracking software to present recommendations and improvements for user systems
Keeps up to date on the latest feature releases and implements these new functionality to the company

What You Have:

5+ years of end-user support
3+ years of dedicated application support
Experience with IT integrations such as SSO, API, 3rd party app integrations
Experience with SaaS migrations
Experience supporting tools such as Google Workspace, Slack, Atlassian, Zoom and other applications
Ability to support predominantly a Mac based environment
Ability to work independently and think creatively
Experience with creating technical documentation and introducing new features to the company
Understand information security principles and best practices

Benefits:

Hybrid, Casual work environment
Responsible PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development
- Learning the advanced partnership automation products
Medical Aid and Provident Fund Group schemes
- Discovery & Bonitas for medical aid
- Group scheme for provident fund
Restricted Stock Units
- 3-year vesting schedule pending Board approval
Internet Allowance
Fitness club fee reimbursements
Technology stipend
Primary Caregiver Leave
Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

#LI-CapeTown_Hybrid

Engineering Manager, Test Platform

Cape Town

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com:

Are you passionate about building robust, high-quality software and enabling engineering teams to do the same? Do you thrive on solving complex technical challenges while fostering a culture of collaboration and excellence? We're looking for an experienced and visionary Engineering Manager, Test Platform to lead our newly established QA Platform & Enablement team in Cape Town.

As the Engineering Manager, Test Platform, you will lead a critical function focused on both the technical infrastructure and the people development side of Quality Assurance.

What You'll Do:

Fostering Community:

Actively cultivate a strong QA Guild across our engineering department. You'll facilitate shared chat channels, organize meetups, and encourage knowledge sharing to break down silos and build connections among QA professionals on various teams.

Driving Training & Upskilling:

Identify training needs for our QA Guild members (both Analysts and SDETs). You'll design, plan, and execute comprehensive upskilling programs, workshops on new techniques, and create a centralized knowledge base to ensure faster ramp-up and continuous skill development.

Defining Standards & Best Practices:

Collaborate with engineering teams to establish helpful, consistent standards for how we conduct both manual and automated QA. You'll lead the charge in innovating and crowd-sourcing new best practices, with a strong emphasis on increasing automation, improving test planning, and streamlining bug reporting.

Building the Test Platform:

Lead the evaluation, selection, and implementation of next-generation tools for our test platform stack (e.g., comparing Selenium vs. Playwright). You'll also oversee the development of internal testing libraries, maintain critical testing platform services like Selenium Grid and Sauce Labs, and ensure seamless integration of QA into our broader product management, security, and performance testing processes. This includes building new capabilities to enhance automation efficiency and effectiveness.

Team Leadership:

Build, mentor, and grow a dedicated QA Platform & Enablement team, fostering an environment of technical excellence, collaboration, and continuous improvement.

What You Have:

Several years of experience in Quality Assurance and/or Software Development Engineering in Test (SDET) roles, with a strong background in test automation and platform development.
Proven leadership experience, ideally managing engineering or QA teams.
Deep expertise in various testing methodologies, tools, and frameworks (e.g., Selenium, Playwright, TestRail, CI/CD integration).
A passion for building communities and enabling technical professionals through training and knowledge sharing.
Excellent communication, interpersonal, and collaboration skills, with the ability to influence and align stakeholders across different teams.
A proactive and innovative mindset, always seeking ways to improve quality, efficiency, and developer experience.

Benefits:

Hybrid, Casual work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme with 10X fund

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Fitness club fee reimbursements
Technology Stipend

#LI-CapeTown_Hybrid

GenAI Engineer

Cape Town

The Company:

Your Role at impact.com:

Kickstart Your AI Engineering Career at impact.com!
Are you eager to step into the world of AI and start building real solutions that make a difference?
We’re looking for an entry-level GenAI Engineer to join our growing team at impact.com. This is a junior role, perfect for someone early in their career who’s passionate about Generative AI, automation, and solving real-world problems through technology.
As a Junior GenAI Engineer, you’ll work within impact.com's Productivity & Efficiency capability to help design and implement internal AI tools that make work easier and more efficient for teams across the business.
You'll gain hands-on experience by:

Assisting in the development of GenAI-powered tools and automations
Supporting the improvement of internal processes through AI
Learning how to build applications that help different departments boost productivity
Collaborating with engineers, product managers, and business stakeholders

We don’t expect you to have all the answers, but we’re looking for someone with a solid technical foundation, curiosity to learn, and a genuine interest in how AI can improve the way people work.
This is a great opportunity to:

Work on real AI projects that drive business impact
Learn from a talented and collaborative team
Grow your skills in GenAI tools, agentic AI, and automation
Explore how AI is applied across different business functions

If you're just starting your engineering journey and want to dive into the practical world of AI development, we’d love to hear from you!

What You'll Do:

Build and deploy agentic AI solutions that enable autonomous task completion across business functions
Develop reusable AI libraries and SDKs that accelerate product discovery and empower engineering teams
Build specialized AI tools that transform manual workflows into efficient automated processes
Design and implement smart internationalization libraries that enhance global user experiences
Create and optimize RAG systems that make company knowledge instantly accessible
Develop scalable orchestration frameworks for AI agents to handle complex business processes
Engineer prompt management systems and versioning tools for consistent AI interactions
Build and maintain AI-powered knowledge graphs to improve information discovery and utilisation
Create comprehensive LLM evaluation frameworks to ensure quality, accuracy, and performance
Research, evaluate, and integrate third-party AI tools and SaaS solutions into the business
Develop AI-powered analytics pipelines that transform unstructured data into actionable insights
Implement conversational AI interfaces that streamline internal support and enhance productivity
Stay current with advancements in GenAI, vector databases, and embeddings technologies
Contribute to our internal AI community through knowledge sharing and best practices
Work with cloud AI services to ensure scalability, reliability, and cost-effectiveness

What You Have:

Software engineering fundamentals
At least one year experience with Python and relevant AI/ML frameworks and libraries
Basic understanding of cloud platforms (GCP preferred, AWS/Azure acceptable)
Experience working with at least one AI provider API (OpenAI, Anthropic, or Google Gemini)
Hands-on knowledge of LLM orchestration frameworks like LangChain and LangGraph
Basic familiarity with LLM orchestration frameworks like LangChain or LangGraph
Basic understanding of AI agents and automation concepts
Understanding of vector databases and embedding models for semantic search
Basic experience with pre-trained models and model deployment concepts
Knowledge of RAG architectures and implementation patterns
Ability to implement prompt engineering best practices for LLM applications
Exposure to knowledge base and data indexing concepts (LlamaIndex familiarity is a plus)
Strong problem-solving skills and attention to detail
Excellent communication skills and ability to explain complex concepts to non-technical stakeholders
Demonstrated hunger to learn, innovate, and stay current with the rapidly evolving AI landscape
Ability to work collaboratively in a fast-paced environment

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment
Responsible PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development
- Learning the advanced partnership automation products
Medical Aid and Provident Fund
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme for provident fund
Restricted Stock Units
- 3-year vesting schedule pending Board approval
Internet Allowance
Fitness club fee reimbursements
Technology stipend
Primary Caregiver Leave
Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

#LI-CP

NodeJS Engineer - Content

Cape Town

Our Company:

Your Role at Impact:

As a NodeJS Engineer, your focus will be on delivering stories for the squad, monitoring production environments and managing deployments to production.

This role assumes that you are able to utilize the latest features of a language and can effectively select and implement the right design pattern to solve problems independently.

You will have experience implementing integration tests, be comfortable working with CI and confidently reuse existing frameworks.

At this level you are expected to have an understanding of the business requirements of all stories in the sprint, implement stories on existing cloud infrastructure and services and independently implement agreed design to spec. You should feel comfortable escalating appropriately.

You are also expected to help team members with implementation

What You'll Do:

Develop, test and maintain software for the Platform
Build meaningful unit, functional and integration level tests for the software built
Collaborate with a distributed team to fulfill the department's quarterly objectives
Develop code both independently and while pair programming
Write and maintain design, user and test documentation
Become familiar with technologies used on the squad
Perform triage functionality through verification and fixing of bugs
Build customer and non customer facing code.
Support software testing and quality assurance processes to ensure high-quality deliverables
Create SQL for Tech Updates and ensure this is ready for review
Keeps technically abreast of trends and advancements within area of specialization, incorporating these improvements where applicable
Review business needs, requirements, technical specifications
Respond to alerts, review error messages, and fix bugs in a timely manner
Mentor and give guidance to less senior staff to grow careers
Perform code reviews

What You Have:

Initiative
Adaptability
Personal Development
Being a team player
Completed B.S. In Computer Science or related field or equivalent professional experience.
Opensource contributions are beneficial
Experience working with Java, Spring and related Technologies are beneficial
4+ years Software Development
Agile / Iterative processes. Kanban / Scrum
Knowledge of Relational Databases, Table design, SQL
TDD experience
Continuous Integration / Delivery methods, tooling, integrations
Experience working with Large Scale processing
Exposure and experience in any Google Cloud technology highly desired
Experience in monitoring, alerting and production support

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

Casual work environment, including working from home
Flexible work hours
Unlimited PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

6 month primary caregiver leave
Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme with Momentum for provident fund

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Fitness club fee reimbursements
Technology Stipend

#LI-Hybrid

Senior Software Engineer

Cape Town

Our Company:

Your Role at Impact.com

Your primary focus will be to help build and design our AI focus regulated compliance tools and combine that with our existing compliance tools. This will include, creating APIs, Pub/Sub using Kafka, batch jobs, spring boot, spring AI, LLMs and Vector stores mostly focused around Vertex AI but not exclusively.

You will be delivering software for the squad through planning, designing, implementing, testing and deploying. You will be self-sufficient with an understanding of ancillary services and infrastructure.

This role assumes that you are able to define the correct cloud services to use, identify the best approach for using gen AI and tools around it, implement new libraries and identify and solve problems independently.

You will have experience across multiple languages with practical experience in common architectural patterns, implementing blackbox and whitebox testing and complex integration testing frameworks.

At this level you are expected to deliver independently as well as unblock and assist team members with delivery. You should feel comfortable escalating and communicating effectively.

What You'll Do:

Collaborate with a distributed team to fulfill the departments quarterly objectives
Develop code both independently and while pair programming
Write and maintain design, user and test documentation
Become familiar with technologies used on the squad
Perform triage functionality through verification and fixing of bugs
Build customer and non customer facing code
Support software testing and quality assurance processes to ensure high-quality deliverables
Create SQL for Tech Updates and ensure this is ready for review
Keeps technically abreast of trends and advancements within area of specialization, incorporating these improvements where applicable
Review business needs, requirements, technical specifications
Respond to alerts, review error messages, and fix bugs in a timely manner
Mentor and give guidance to less senior staff to grow careers
Perform code reviews
Approve pull requests
Perform Point releases
Maintain build- and stage stability
Research and prototype new technologies
Influence system wide architecture
Evolve architecture
Regularly review peer contributions and take part in constructive retrospectives to increase efficiency
Actively contribute to and maintain technical documentation
Follow technology trends and incorporate new promising technology as required to keep with the times
Ability to assess, debug and resolve technical issues
Contribute to creative solutions that help make the development process more efficient
Elevated ownership of application stability

What You Have:

Initiative
Adaptability
Being a team player
Personal Development
Completed B.S. In Computer Science or related field or equivalent professional experience
Opensource contributions are beneficial
Gen AI experience using and implementing software using AI
8+ years experience: Java 8 +, SQL, Unix shell commands, version control, JDBC, OR Tools (Hibernate, JPA), Spring boot, Spring AI, HTTP/Rest protocols, build tools (Gradle/Maven), CI (Jenkins/Bamboo/etc), JVM & Garbage collection, Cloud Computing, Load balancing
Experience working with Java, Spring and related Technologies
8+ years Software Development
Agile / Iterative processes. Kanban / Scrum
Knowledge of Relational Databases, Table design, SQL, Vector Stores
TDD experience
Continuous intergration / Delivery methods, tooling, integrations
Experience working with Large Scale processing
Exposure and experience in any Google Cloud technology highly desired
Experience in monitoring, alerting and production support
Good understanding of JVM and Garbage Collection
Knowledge of Regulated Compliance is a big plus
Exposure to front end technologies
Experience Mentoring / Training teams
Experience in taking ownership off larger pieces of work
Proven track record of influencing architecture and inter-disciplinary dependencies
Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme with Momentum for provident fund

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Fitness club fee reimbursements

#LI-Hybrid

Senior Software Engineer

Cape Town

Our Company:

Your Role at Impact.com

As a Senior Software Engineer, your focus will be on delivering epics for the squad through planning, designing, implementing, testing and deploying. You will be self sufficient with an understanding of ancillary services and infrastructure.

This role assumes that you are able to define the correct cloud services to use, implement new libraries and identify and solve problems independently.

You will have experience across multiple languages with practical experience in common architectural patterns, implementing blackbox and whitebox testing and complex integration testing frameworks.

At this level you are expected to deliver independently as well as unblock and assist team members with delivery. You should feel comfortable escalating and communicating effectively.

You will also be working closely with the SSO to prioritise, and understand the strategic direction of the product and help team members with planning, design and implementation.

What You'll Do:

Collaborate with a distributed team to fulfill the department's quarterly objectives
Develop code both independently and while pair programming
Write and maintain design, user and test documentation
Become familiar with technologies used on the squad
Perform triage functionality through verification and fixing of bugs
Build customer and non customer facing code.
Support software testing and quality assurance processes to ensure high-quality deliverables
Create SQL for Tech Updates and ensure this is ready for review
Keeps technically abreast of trends and advancements within area of specialization, incorporating these improvements where applicable
Review business needs, requirements, technical specifications
Respond to alerts, review error messages, and fix bugs in a timely manner
Mentor and give guidance to less senior staff to grow careers
Perform code reviews
Approve pull requests
Perform point releases
Maintain build- and stage stability
Research and prototype new technologies
Influence system wide architecture
Evolve architecture
Regularly review peer contributions and take part in constructive retrospectives to increase efficiency
Actively contribute to and maintain technical documentation
Follow technology trends and incorporate new promising technology as required to keep with the times
Ability to assess, debug and resolve technical issues
Contribute to creative solutions that help make the development process more efficient - elevated ownership of application stability

What You Have:

Initiative
Adaptability
Being a team player
Personal Development
Completed B.S. In Computer Science or related field or equivalent professional experience.
Opensource contributions are beneficial
8+ years experience: Java 8 +, SQL, Unix shell commands, version control, JDBC, OR Tools (Hibernate, JPA), Spring MVC, HTTP/Rest protocols, build tools (Gradle/Maven), CI (Jenkins/Bamboo/etc), JVM &Garbage collection, NOSQL & Data lakes, Cloud Computing, Load balancing
Experience working with Java, Spring and related Technologies
8+ years Software Development
Agile / Iterative processes. Kanban / Scrum
Knowledge of Relational Databases, Table design, SQL
TDD experience
Continuous Integration / Delivery methods, tooling, integrations
Experience working with Large Scale processing
Exposure and experience in any Google Cloud technology highly desired
Experience in monitoring, alerting and production support
Good understanding of JVM and Garbage Collection
Knowledge of Digital Marketing is a big plus
Exposure to front end technologies
Experience Mentoring / Training teams
Experience in taking ownership off larger pieces of work
Proven track record of influencing architecture and inter-disciplinary dependencies
Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme with 10x Funds

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Fitness club fee reimbursements

#LI-Hybrid

Senior Software Engineer III

Cape Town

Our Company:

Your Role at Impact.com

As a Senior Software Engineer III, your focus will be on delivering epics for the squad through planning, designing, implementing, testing and deploying. You will be self sufficient with an understanding of ancillary services and infrastructure.

This role assumes that you are able to define the correct cloud services to use, implement new libraries and identify and solve problems independently.

You will have experience across multiple languages with practical experience in common architectural patterns, implementing blackbox and whitebox testing and complex integration testing frameworks.

At this level you are expected to deliver independently as well as unblock and assist team members with delivery. You should feel comfortable escalating and communicating effectively.

You will also be working closely with the SSO to prioritize, and understand the strategic direction of the product and help team members with planning, design and implementation.

What You'll Do:

Collaborate with a distributed team to fulfill the department's quarterly objectives
Develop code both independently and while pair programming
Write and maintain design, user and test documentation
Become familiar with technologies used on the squad
Perform triage functionality through verification and fixing of bugs
Build customer and non customer facing code.
Support software testing and quality assurance processes to ensure high-quality deliverables
Create SQL for Tech Updates and ensure this is ready for review
Keeps technically abreast of trends and advancements within area of specialization, incorporating these improvements where applicable
Review business needs, requirements, technical specifications
Respond to alerts, review error messages, and fix bugs in a timely manner
Mentor and give guidance to less senior staff to grow careers
Perform code reviews
Approve pull requests
Perform point releases
Maintain build- and stage stability
Research and prototype new technologies
Influence system wide architecture
Evolve architecture
Regularly review peer contributions and take part in constructive retrospectives to increase efficiency
Actively contribute to and maintain technical documentation
Follow technology trends and incorporate new promising technology as required to keep with the times
Ability to assess, debug and resolve technical issues
Contribute to creative solutions that help make the development process more efficient - elevated ownership of application stability

What You Have:

Initiative
Adaptability
Being a team player
Personal Development
Completed B.S. In Computer Science or related field or equivalent professional experience.
Opensource contributions are beneficial
8+ years experience: Java 8 +, SQL, Unix shell commands, version control, JDBC, OR Tools (Hibernate, JPA), Spring MVC, HTTP/Rest protocols, build tools (Gradle/Maven), CI (Jenkins/Bamboo/etc), JVM &Garbage collection, NOSQL & Data lakes, Cloud Computing, Load balancing
Experience working with Java, Spring and related Technologies
8+ years Software Development
Agile / Iterative processes. Kanban / Scrum
Knowledge of Relational Databases, Table design, SQL
TDD experience
Continuous Integration / Delivery methods, tooling, integrations
Experience working with Large Scale processing
Exposure and experience in any Google Cloud technology highly desired
Experience in monitoring, alerting and production support
Good understanding of JVM and Garbage Collection
Knowledge of Digital Marketing is a big plus
Exposure to front end technologies
Experience Mentoring / Training teams
Experience in taking ownership off larger pieces of work
Proven track record of influencing architecture and inter-disciplinary dependencies
Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme with 10x Funds

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Fitness club fee reimbursements

#LI-Hybrid

Senior Software Engineer III

Cape Town

Our Company:

What You'll Do:

Responsible for developing, testing, maintaining the SaaS marketing platform software. The platform is built using modern enterprise technologies, architectures and development processes. As a member of the SCRUM Team, the Software Engineer III is part of a self-organizing process where they take on whatever task is needed to ensure the success of the team and the Company.

This person is part of an Agile / Scrum team and is expected to mentor / lead others where applicable.
As well this role assumes a certain independent capability to investigate and learn new technologies subsequently providing recommendations to the team backed by a solid understanding of the value new technologies will provide.
This is a coding position and the Engineer is expected to learn their deficiencies, contribute to the Impact Engineering Organization their learnings, and champion best practices.
The Software Engineer III signs off on code reviews

What You Have

Bachelor of Science Degree required
Minimum of 8 years experience in Software Development
Have been responsible for the entire lifecycle of designing, implementing, testing and deploy of software
Strong project management skills
Above all else - hungry, humble and smart.

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

Unlimited PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development
- Learning the advanced partnership automation products
Medical Aid and Provident Fund
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with 10X provident fund
Stock Options
- 3-year vesting schedule pending Board approval
Internet Allowance
Flexible work hours
Casual work environment

Impact is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-CapeTown_Hybrid

Software Engineer II

Cape Town

Our Company:

Your Role at Impact:

As a Software Engineer II, your focus will be on delivering stories for the squad, monitoring production environments and managing deployments to production.

This role assumes that you are able to utilize the latest features of a language and can effectively select and implement the right design pattern to solve problems independently.

You will have experience implementing integration tests, be comfortable working with CI and confidently reuse existing frameworks.

You are also expected to help team members with implementation

What You'll Do:

Develop, test and maintain software for the Platform
Build meaningful unit, functional and integration level tests for the software built
Collaborate with a distributed team to fulfill the department's quarterly objectives
Develop code both independently and while pair programming
Write and maintain design, user and test documentation
Become familiar with technologies used on the squad
Perform triage functionality through verification and fixing of bugs
Build customer and non customer facing code.
Support software testing and quality assurance processes to ensure high-quality deliverables
Create SQL for Tech Updates and ensure this is ready for review
Keeps technically abreast of trends and advancements within area of specialization, incorporating these improvements where applicable
Review business needs, requirements, technical specifications
Respond to alerts, review error messages, and fix bugs in a timely manner
Mentor and give guidance to less senior staff to grow careers
Perform code reviews
Approve pull requests
Perform point releases
Maintain build- and stage stability
Research and prototype new technologies
Design software solutions

What You Have:

Initiative
Adaptability
Personal Development
Being a team player
Completed B.S. In Computer Science or related field or equivalent professional experience.
Opensource contributions are beneficial
Experience working with the following:
- Frontend Development including React, Typescript, Vue and related Technologies
- Backend Development including Java, Spring and related Technologies
4+ years Software Development
Agile / Iterative processes. Kanban / Scrum
Knowledge of Relational Databases, Table design, SQL
TDD experience
Continuous Integration / Delivery methods, tooling, integrations
Experience working with Large Scale processing
Exposure and experience in any Google Cloud technology highly desired
Experience in monitoring, alerting and production support
Good understanding of JVM and Garbage Collection
Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Primary caregiver leave
Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme for provident fund

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Fitness club fee reimbursementsTechnology stipend

#LI-Hybrid

Software Quality Engineer (Java using Selenium)

Cape Town

Our Company:

Your Role at impact.com:

As a Software Quality Assurance Engineer at Impact, your key responsibilities will carry a dual mandate, being to deliver the highest quality software to our end users while simultaneously ensuring the persistence of the quality standard by means of automated regression. This is a rare opportunity in QA to have a direct influence on the quality of our software through every phase of the feature delivery workflow. This role will fully encompass all responsibilities associated with the Quality Assurance complement for a designated squad.

The applicant who is ultimately successful will be expected to scrutinize new features with a high attention to detail and document the methodology utilised in the form of a detailed test plan containing the respective test cases specific to the feature. Upon successful deployment of the feature, the scenarios detailed in the test plan are then to be automated using Java and selenium webdriver.

The person filling this role will also be mandated with conducting the regression testing phase of the deployment workflow process and reporting on results timeously. The successful candidate will partner closely with software Development Engineers and Product Managers to understand product requirements as well as functionality for developing appropriate build scripts, test plans and test cases.

What You'll Do:

Accountable for Automation Testing
Accountable for creating, configuring and maintaining a suite of automated regressions tests & their environment
Test Planning & Analysis of Requirements
Sign-off on manually scripted test cases
Review and action pull requests
Review product design documentation to ensure that requirements stated are correct, unambiguous, and verifiable.
Consult with product development to evaluate system interfaces, operational requirements, and performance requirements of the overall system.
Define test methods and create test plans for new or updated software projects to determine if the software will perform accurately and reliably according to documented requirements as well as established standards under both normal and abnormal conditions
Recommend design improvements or corrections to engineers throughout the SDLC.
Maintain effective communication with the project software engineers on project limitation, capability, performance requirement and hardware interface changes.
Execute test plans and create test reports to describe program evaluation, testing, and correction.
Testing will include functional and nonfunctional, integration, regression, system, smoke and sanity testing (minimum)
Monitor program performance after implementation to prevent re-occurrence of program operating problems and ensure efficiency of operation.
Conduct compatibility tests with vendor-provided programs.
Formulate and design software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
Create test tools that facilitate data gathering and test method execution.
Support manufacturing by verifying fixture software or any software used during production.
Participate in risk management meetings.
Scripting of test cases against manually scripted test cases / TestRail
Run regression tests against the applications then diagnose & report all issues
Implement automated tests using a Selenium framework
Defect Management
Implement scripts and server configurations for automated build and testing environments
Provide reports and procedures on Automation runs & progress
Reporting and tracking test metrics such as test and code coverage
Ensure QA automated test framework is documented, with focus on continuity

What You Have:

Solid understanding of computer programming and software development
Ability to troubleshoot equipment problems and perform complex system tests
Creative thinking skills
Detail-oriented personality
Excellent manual dexterity
Ability to communicate well to other members of the development team
At least 3 years experience in SDLC (Software Development Life Cycle)
Bachelor's Degree/BTEC or equivalent experience
ISTQB/ISEB (Pref)
At least 2 years of experience in developing RESTful APIs
At least 3 years of test automation experience: Selenium, Jasmine, POM, Cucumber
Certified in Java, Spring or AWS technologies (Pref)
Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Training & Development

Learning the advanced partnership automation products

Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme with Momentum for provident fund

Restricted Stock Units

3-year vesting schedule pending Board approval

Internet Allowance
Fitness club fee reimbursements
Technology Stipend

#LI-NK1